CB Parcel Delivery Services LBC Express Official complaint regarding poor delivery handling and customer service: 174085704255 and 35900000957560

LBC Express review: Official complaint regarding poor delivery handling and customer service: 174085704255 and 35900000957560

Jemalyn Fabiano of PH

Aug 09, 2024 4:37 am EDT

Verified customer

Featured review

Dear LBC Express Team,

I am writing to formally lodge a complaint regarding the poor delivery handling and customer service I have experienced from your delivery personnel associated with the following tracking numbers: **174085704255** and **35900000957560**. This is not an isolated incident; it has happened to me twice, and I believe it involves the same group of delivery personnel assigned to my area.

I have attached screenshots of the SMS exchanges with your delivery team, which clearly demonstrate a lack of sensitivity and responsibility. Despite their claims, they have made no genuine attempt to communicate with me effectively, instead expecting me to be at home at all times. They have also falsely claimed that they attempted to deliver my packages. However, our neighbors confirmed that no delivery personnel came looking for us.

As a breadwinner with other responsibilities, including picking up my son from school, it is simply not feasible for me to be home at all times. My husband is frequently out of the house due to our errands, but we are typically only out from 12NN-2PM, and he usually returns shortly after. Had your delivery personnel communicated with us regarding the delivery time, we would have made arrangements on our end, even though this is beyond what should be expected of us. Nevertheless, we were willing to compromise, but they did not provide us with this opportunity.

I have been ordering online for quite some time, and this is by far the most negative experience I have encountered. We have had no issues with other couriers such as J&T and Flash; LBC alone is the exception.

Additionally, I have included the call history from my phone, which shows that your delivery personnel did not attempt to contact me or inform me that my delivery was scheduled for that day.

The insensitivity and lack of accountability displayed by your delivery personnel not only inconvenience me but also reflect poorly on your brand. If this complaint is not taken seriously, I will have no choice but to escalate the matter to the Department of Trade and Industry.

I urge you to address this issue promptly and ensure that your staff are held accountable for their actions. Discrimination and poor service are unacceptable, and I hope LBC Express shares this sentiment.

Thank you for your immediate attention to this matter.

Sincerely,

Jemalyn R. Fabiano

[protected]

Desired outcome: LBC to take the delivery personnel's accountability

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LBC Express Contacts

LBC Express phone numbers

1800 108 585 999
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8%
Confidence score

Philippines

+1 (800) 522-0000
+1 (800) 522-0000

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Australia

1800 816 222
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22%
Confidence score

Philippines

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18%
Confidence score

Philippines, Metro Manila

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19%
Confidence score

Philippines, Business Solutions

+1 (800) 338-5424
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Canada

+44 203 110 2522
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United Kingdom

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Italy

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Spain, Barcelona

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Spain, Madrid

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Saipan, Northern Mariana Islands

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14%
Confidence score

Saudi Arabia

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Taiwan

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4%
Confidence score

UAE

More phone numbers

LBC Express emails

customercare@lbcexpress.com

100%
Confidence score: 100%

Support

LBC Express address

SM City Cebu, Cebu, Philippines

LBC Express social media
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Dec 19, 2024
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