LensCrafters
Reviews and Complaints

My husband and I were in to get eye exams and new Glasses on September 1st. Manager Shawn served us. He told us he was unable to process our claim as Manulife was closed and he couldn't verify our coverage. I called back on Tuesday because I received a 60% off email. He said he'd change our total. My husband wasn't able to make it in to pay until the next weekend. At that point he was told by Shawn that our files had been deleted because payment was not received. Shawn did NOT tell us if payment was not received by a certain date this would happen. We were forced to come back in and START all over again. I had called Shawn to confirm we would still receive the 60% off, he said we would. When we came back in he had NOT made these arrangements for us and the staff had no idea what we were talking about. I have been a customer of Lens Crafters for many many years and have NEVER had such A BAD experience. Then when we Got the call that our glasses were ready it rurns out BOTH of our lenses did not fit the frames well. Both were sent back. I received mine fine but my husband's had to be sent back again. As of today he is STILL waiting for his new lenses. Originally we ordered 4 pairs of glasses. In the end we walked out with 3 because the same prices were not offered. My husband's safety glasses for left out. I am very very disappointed with the service we received. Other staff certainly tried to make our next visits better but the whole experience has been very NEGATIVE. Don't think we'll come back to Lens Crafters again.

Made a long complaint cant tell if it was recieved? No follow up email - nosepiece broke under 1 yr old they fixed broke again next day came back a week larer and thennit was a few days iver 1 yr 1) if you cant fix broken nosepiece then tell ppl b4 buying cuz i would have got the other style (cant solder? Safety issue - really corporate worried about a 1 mm blister?) 2) they werent helpful at all and kept saying we cant fix it asjed for mgr no luck. So i have to wear ductape for a few years. Maybe a suggestion as to what to do instead of "we cant fix it!"l
3) i will send certified letters to mgr regional mgr district mgr ceo etc etc unless i get comparable set of glasses without nosepieces!
4) picket picket picket if no response

Glasses less than 1 yr old brought in to fix nosepiece it fell completely off next day broughrback 1 week later and was 2 days over 1 yr old they said they cant solderanything due to coporate safety rules (a 1 mm blister?) 1) should have told me when i bought them cuz i would have bought dif style 2 ) ladies werenot helpful kept repeating we cant fix them andno suggestions as to what to do so i have to wear duct tape for severalyears? 3) asked for mgr and git nowhere iwill be sending certified letters as to your complete lack ofservice and compassion to mgr regional mgr district mgr north american manager ceo cio etc unless i get a comparably priced pair of glasses without nosepieces

As a repeat customer of Lenscrafters over the years, I wish to express my concern. I have always been happy with my frames and lenses UNTIL NOW. The anti-reflective coating is coming off and I can see the spots. It appears from my internet search that this is an issue. My glasses are a few years old and have been maintained with the cleaner and disposable wipes that you sell. When I went to the store I was told it was coming off because of scratches...I have had optical specialists dispute the scratch theory. Last year we purchased new glasses for my husband because of this same issue and we "assumed" he had done something to cause it. Now that it has happened to mine and with what I see on the internet...I think Lenscrafters owns this. I need to get new lenses but am getting no reasonable support for replacement "because my glasses are past the year". I want to touch base with you to see if this is the "final" answer that you have to give me. I know you are in the business of selling glasses/lenses but as a post cataract person with perfectly good frames and vision with current glasses...I feel slighted because I am being forced into spend several hundred dollars to replace a product that I put my trust in you for when I purchased them...but is not living up to that trust.

Today 08/26/19 i went to Lens crafters for a new pairs of glasses. I have being a customer of Lens Crafters for a years and I never had any problem.
I got inside the store and I started looking for a pair of glasses that I would like. I chose a couple and I went to get help at the front desk. The lady there told me Chris will help me. At this time Chris was on the phone. So I started looking around waiting for Chris to finish his conversation. Then after the call Chris started looking at his IPad. I'm still waiting for Chris. Few minutes later Chris is helping this guy with a child. I went back looking at some other glasses waiting for Chris to finish with his customer. Finally he is done. So quickly I approached him asking for help. Then he looked around and call an other customer who just happened to walk inside the store. So I got upset the fact that he ignored me. So I told him I was first waiting for him which it was for a while. He looked at me and he said that I was busy looking around for glasses and I should wait. So I explained to him that I was waiting for him since he was on the phone and that was over 30min.
Now the other guy who Chris want to help first was nice enough to ask me to go first. But I was really upset and I refuses that Chris help me and I wanted someone else instead of him. Chris got upset and asked me to put the pairs of glasses that I chose and leave the store. So I asked to see the manager and at my surprise he told me that he was the manager of the store. and he told me there is nothing I can do about it. And I need to leave now.
I believe I was discriminated may be because of my accent or my gender or my look. I have no idea why he wouldn't help me. And why he acted the way he did.

I need a follow up with this incident.
Please call me back at [protected].

Thanks,