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This is a copy of the response from "customer Care" at Leon's. Beware!
Excuse me? I have been in contact with Leons in Nanaimo regarding the delivery time and as the email states, I have not received any response from them. This is the reason this email was sent to "Customer Care". I expected this complaint to be forwarded to your head office, not back to the very people that are the reason I am complaining! Leons does not seem to take much interest in customer satisfaction at all. I have spent $ 4652.27 Canadian dollars at Leons store, if you believe this is a small account and I can be shunned off then Leons should adjust its Customer Satisfaction policy while you still have customers left.
This quote by Terrance Leon surely is not being followed ""combining Leon's rich tradition of offering high quality merchandise and superior customer service with the unprecedented convenience"
By the way, it is now Feb 14 and I have not been contacted by the Manager as you stated below.
Regards
Timothy Hurt
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Dear Timothy,
Thank you for visiting www.leons.ca, although we regret the circumstances that led you to write.
Your e-mail has been forwarded to the Managers of the store, who will be contacting you to address your concern.
Sincerely,
[protected]@leons.ca
--------------------------------------------------------------------------------
From: [protected]@yahoo.com
Sent: Monday, February 12, 2007 8:54 PM
To: Customer Service
Subject: What delivery time? 2 months?
A comment from the feedback form has been submitted on:
Mon Feb 12 20:40:58 EST 2007
The information filled out is as follows:
First Name: Timothy
Last Name: Hurt
Address
E-mail [protected]@shaw.ca
Comments: Order 12226NAXXX expected delivery was 12/26/06 As of today. 02/12/07, I still have not received the Sofa ([protected]) or chair ([protected]) The customer service has been no help, the only time I have been contacted is when I complained. They never called to explain why it is taking such a long time for a mass market sofa and chair. If I was informed at the time of purchase the delivery was going to be so long I would have purchased another model. This delivery time is way out of line. Remember, one satisfied customer will tell 10 friends, one dis-satisfied customer will complain to anyone that will listen... Never again will I deal with Leon's.
![American Furniture Warehouse [AFW]](/images/business/48-48/106476/american-furniture-warehouse.png){kind=small}
Do not shop here... Buyer Beware...
I bought a TV arm to hang my TV on the wall.I returned it the next day because it was not strong enough.
They would not take it back, they do not take merchandise back is the policy.OK they finally took it back but
Charged me a 15% stocking fee and am still waiting for them to credit my MC and it's been 5 weeks.
Also had problems with two bed boards and frames.Screws don't fit and washers are missing.
Promises to send and I'm still waiting.Took two deliverys to receive goods.Uh not on the truck...
Do not shop here... Buyer Beware...
March 5, 2016
On the website the information given says that a home entertainment unit was wireless with no cords. I took that to mean that the speakers were wireless. Not just Bluetooth. It said this:
"Plus, the system is wireless so you don't need to worry about hiding unsightly cords."
When explaining this, I was told there would be a $60 restocking fee for a $250 dollar unit (25% restocking fee).
That is unacceptable. Basically was told it was my mistake.
The staff at the store was rude right from the beginning we striked a conversation with her.
She did not seem to provide enough space for us to converse and creating awkward scenario in front of everyone, just trying to create a big scene proving she was at her best rather embarrassing us in front of everyone for no reason.
As a first time buyer at Leon's I was extremely dissatisfied withe service and the communication from Leon's. I have spent around three thousand dollars there in the last few months and will not be going back it took almost 10 weeks to receive my couches I ordered and another 2 weeks to receive my coffee table and both these items were ordered at the same time. I called the store a couple of times and no one would call me back to let me know what was happening with my order. I was informed my couches were back ordered and that it would take 4-6 weeks, at no time was I told the coffee table was back ordered only that I would not receive it until the couches were in. The coffee table was not even in stock when the store received my couches and they were not going to call me and tell me the couches were in because they knew my coffee table was no longer in the store and had to be ordered. I will definitely not be going back to Leon's as I am in the process of refurnishing my home and hope to have it all done in the next few months, I am not even half done yet and I pay cash on the spot, some other store in Sudbury will be more than happy to have my business I am sure.
the name. mustafa tawfiq, no.[protected]
the sofas are damaged and we are requiring warranty cover or fixing it, we are regular customers with Leons for years now and we look forward to get the help we deserve as loyal customers. thanks
name. mustafa tawfiq, no.[protected]
the sofas are damaged and we are requiring warranty cover or fixing it, we are regular customers with Leons for years now and we look forward to get the help we deserve as loyal customers. thanks
I want to say thanks for the store manager from guelph storefront calling me. I feel that my complaint was heard and will be taken care of. Thanks again to Carlos from guelph you will definitely see me again in the store
name. mustafa tawfiq, no.[protected]
the sofas are damaged and we are requiring warranty cover or fixing it, we are regular customers with Leons for years now and we look forward to get the help we deserve as loyal customers. thanks
I bought a sofa with payment of megiseal protection but received it without protection and Leon's manager is disbehaving with us.
While on the phone it seems like you are talking to some one who has no energy and makes the customer feel completely unimportant.
Also provided incorrect number after repeatedly i had asked them about phone number for Steele's location.
Number called was [protected]
I went to leon's store in peterborough for matterres but no one welcoming me i look about 20 min in store but no one aapporach me for help then i left store .
They taught i just come and see but atleast someone should said hi or hello.
I taught they see the different skin so they taught i just come here for time pass.
we bought section in april 29 from brampton leons.. after two months the threads coming out from cousions and back seets of sofa is also not in good condition..we are totally unsatisfied with product. wants to exchange or return it. i put pic and video too.. thts only one cousion video...the condition is same for all cousions
Hi
I am Mohammad
And we purchase stuff from Barrie location and it has been long time we wait for our stuff to deliver always I call saying 3 weeks to receive
What is going on ?
Is this the way you deal with customers?
If I knew you guys doing business this way I wouldn’t came and buy anything from LOEN’s
😡
Picked-up attached order, coffeetable, at your Danforth ave 2872 store bottom table damaged, see attached pics.
Hi
already complained on 23 June 2017 for britania branch for pathetic service
but no one contacted me yet
no one is bothered for complaint section?
"
I purchased a couch for my daughter on August 9, 2018, we are now on November 5th (13 weeks) and still waiting. I was told by the store manager that they oversold the product and that the manufacturer could not keep up. This is unacceptable!
We have had this set about a year and a half. We have had the sofa and chair almost rebuilt well so the guy said. It is a terrible product. 2000 dollars down the drain. Leons should take responsibility and replace this. They are a terrible organization. We get the runaround everytime we call. And the repair man was as bad.
We bought Samsung dishwasher in month of Aug'16 and it stopped working then i submit my complaint with Samsung and my ticket number is [protected].
Its almost a month now we are still waiting for solution.this is really a worst experience we ever faced.
we purchased washer and dryer 3 weeks ago but still not deliver
Product is available but cannot deliver as they only have certain hours available.
still waiting
worst customer service
The current tv ad you have running (with couple referring to Leon in French) is just plain stupid and insulting. I will no longer be buying anything from Leon's.
Gisele Savoie
Agree 100%. That commercial is so annoying!
Hi I am by the table before tow day's just you are delivery today and I'm open now that box so your missing one legs just they have three legs
This commercial is beyond annoying! Can you please stop using it and come up with something a little easier on the eyes and ears? I honestly can not hit the mute button quick enough, turning the channel seems a better option!
We purchase mattress and box three months ago and we found bed bugs on it, it was from 1st day only but we did not realize that.
This request you to please help us on the smae or replace it.
Regards
Santosh Gupta
I've extended warranty for my sofa set and it seems like some burn and pen marks on the sofa. I've bought the product in 2015. I need it look great again. I really appreciate your help towards extended warranty and support.
Please come and fix the issues.
Thank you
Gul Muhammad
[protected]
I wouldn't buy mattress from Leon's because of ugly cat commercial. I am repulsed by cat.
Have an adorable baby on mattress or something cute and attractive. I wasn't even interested in mattress at all because of ugly cat distraction. Do you want to gain customers or lose customers? Just the thought of that ugly cat makes me throw up 🤢
very bad delivery service Leon having, they did the same to me, we brought a fridge in boxing day sale, until today still not get the delivery and no receive any call from them for the delay, we called them, no answer response.
Purchased items on Feb 5, no furniture delivered as of Feb 20 as item was in the Niagara branch. I was told on the previous Sat that the item was in Niagara, no call back so I called on the Thursday following and was told the same thing and continuously transferred on the phone to no one.
I have been getting the runaround from Leon's for the five months. They are refusing to honor their extended warranty. The sofa split at the seems and I just want it restitched.
Broken Cabinet
It appears to be forced by the manufacturer during assembly.
Document number:
08242LAURMLB
MERDB35196
TEL. [protected]
I ordered for a refrigerator from Leons scarborough on 14-Apr-2023. Until to-day I didn't receive it. Whenver I called them they telling different dates. Why theu are doing this. If they had told me before I could have bought it from another store.
Sales Order- 04143SCVCAN.
My Phone # [protected]
My email - thayalan17@yahoo.com
Bought a love seat told it would be Delivered in 2 to 3 weeks now I'm told mid July. This is Ridiculous Nobody called or emailed to notify us I will cancel my order and never shop at Leon's again Warren canning