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Light In The Box
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Light In The Box Complaints 881

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D
12:31 pm EST

Light In The Box had ordered folding mountain bike in red. #[protected] 26", 21 speeds etc.

I sent an email to Lightinthebox but when I went online to look for an answer to my complaint I was no longer a member. I had been deleted!
The value of the bike I ordered was $293.00 US c/w mag wheels.
The bike I received was listed at $199.00 US with spoke wheels. I found in some old messages from the company but I cannot find online now.
My tracking number was 1Z31Y1Y90493795680.

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6:19 pm EST

Light In The Box [protected] burgundy dress

tried to contact to return said I had no orders on my account and that my email was unconfirmed yet I receive emails would like to return dress it was wrong size reordered again the correct size so I need to return the first one I am running out of time as you only give 30 days yet make it impossible to do so couldn't even make an inquiry I am not with a company purchase order no [protected] invoice number [protected]

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11:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box spam emails

I have unsbscribed from Light In the Box's emails more than 10 times over the last three weeks...but although the web page confirms I'm unsubscribed, I still receive multiple emails every day. I can't find a customer service number because I haven't actually ordered anything - can anyone provide a number? The one listed on this page doesn't work when I call.

While it sometimes takes a day or two to stop receiving emails once you unsubscribe, this is a company who would rather continue pushing their products with no accountability for respecting customer's wishes - the worst type of spam. And no one to call to ask in person to remove me. Definitely won't ever be ordering from this company, especially after reading all the horrible stories from customers.

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Ray Chan
US
Apr 18, 2017 9:23 am EDT

Yes, me too JW2 and Dave-104!
I bought a dog coat off them which was fine, good price and delivered swiftly - so no complaints here.
However, have unsubscribed from their email messaging service on countless ocassions, but they STILL keep on coming through.
Whilst I would have been quite happy to recommend this company to others, the frustration of having to delete the unwantwed emails day after day (especially on my mobile phone), means I'll STRONGLY recommend buyers to steer way clear!

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Dave-104
US
Mar 06, 2017 7:23 am EST

Same here, I ordered some light bulbs from them and they spam me several times a day - and that's before I've even received the product! Can't seem to contact customer service or complaints department. and unsubscribe options don't seem to work. Appalling.

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10:38 am EDT

Light In The Box customer service

I cancelled my order before shipment. Customer service reply ed they shipped the items day after I cancelled. They said to accept the package then contact them for a rma retun number. The tracking number was bogus it shipped almost 2 weeks after I ordered my items which specifically said immediate shipping available and a paid for upgrade shipping on top of that also. After I received items I went on there website there is no customer service contact page of anyway to get a hold of anyone. There is no where on website to get a rma number return request it's fake does not exist. So iam out $130 for no reason ): terrible company please go anywhere else.

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Amer Singh
IN
Dec 05, 2016 5:22 am EST

I had placed the order on 11-11-2016, order number : [protected], Amount : 526 SEK and later they said that the item is out of stock. SO i finally decided to cancel the order and after cancellation, i have not received whole amount . I have received 210 SEK
Please help me to get my remain amount ASAP.

order number : [protected], Amount : 526 SEK

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P
11:42 am EDT

Light In The Box special occ. dress

I order a dress 2weeks ago, the dress was suppose to be made to fit. This dress is very bad quality. One sleeve is bigger than the other. The lace ribbon has 3 bad spots, were the thread was not on the fabric and it left 3 small holes in the ribbon lace up for the dress. I've chat with a rep. And all I want is another dress or a refund. Please give me a return ticket. I'm very upset about this dress. I order a sz12, because I wear a sz10 and this dress is know where near a sz12. I'm VERY DISAPPOINTED.

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LightInTheBoxCares
CN
Oct 23, 2016 10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here. Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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S
12:08 am EDT

Light In The Box white wooden design white light desktop alarm clock calendar thermometer

I bought this product for a birthday present. The product doesn't come with any instructions. I consider myself to be ok with setting up electrical goods but whatever I trued I could not get the clock to work.

I went onto forums and even youtube and I encountered numerous complaints about the product.

I complained to Lightin the box and they apologised and promised an immediate refund (less the shipping). That was in August and to date I have not received the refund and they have closed the case so I cannot even query where my refund is.

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LightInTheBoxCares
CN
Oct 23, 2016 10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to subtmit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html 【NOTE】If you don't know how wo submit a ticket and want to post a review here. Please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

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T
9:28 pm EDT

Light In The Box scrap

Bad company Scrap : Light in the box limited litbinthebox
[protected]@gmail.com
[protected]@lightinthebox.com

If you order with this compagny a big order you may not received anything because they use Intelcom to cover falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

Bad company Scrap :
Intelcom Express
1380 Rue William #200, Montréal, QC H3C 1R5
Téléphone : [protected]

Signature total falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

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11:00 am EDT

Light In The Box ordered light that showed it came with batteries but didn't!

When the light was received there were no batteries as pictured in their ad. So when i confronted them they say sorry batteries removed. So i ask for them to send me batteries and they simply offered me a discount equal to what they valued the batteries to be worth on a future order. So with that being unacceptable i requested that they send for a return pickup. But they expect me to ship their falsely advertised merchandise back to china with tracking at my expense. So if you order from this company, you might as well just roll your window down on your car and toss $15.00 out. The result would be the same. They definitely hide behind the fact that they are difficult to talk to.

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LightInTheBoxCares
CN
Aug 29, 2016 10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer, we're sorry to hear that. Could you please tell us your order number so that we can forward the case to the supervisor to solve it for you?

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4:49 pm EDT
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Light In The Box evening dress

Purchased evening dress from Light In A Box for a wedding. Purchased June 17, 2016 through Papal. Received the dress three days later. Dress did not fit properly. Zipped only half way. I requested a return via their instructions on "My Order." Their response was " it was a made to order dress and could not be returned." This was not a made to order. I sent no measurements, and I received the dress to quickly to be a " made to order." I tried to respond three more times but received no response. There is no customer service number nor anyway to talk to a person. This is a bogus company. I believe these are all seconds and irregulars, as the dress fit strangely. I have sewn in the past, and I can tell something was not right with the dress. I had relatives try it on and it fit them the same. What legitimate company would not have a customer service? May have got me this time, but never again. I am out $106.00. Would love to get my money back!

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LightInTheBoxCares
CN
Jul 20, 2016 4:11 am EDT
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Will you please advice us your order number so i can help you with the return? Or if you may private message me your account, i can check the order for you.

Wine Is Good
Wine Is Good
US
Jul 18, 2016 5:42 pm EDT

Contact paypal to do a return. They will force it.

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T
1:42 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Light In The Box their suppliers labeling wrong sizes in footwear

to Hillman Huang
this is what they sent to me .
Dear Customer,

This is Customer Service Supervisor Rebecca. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.

First of all, please be kindly advised that your shoes were not wrongly shipped. You may see that you received “EU 44”, which is as the same as you ordered. But we regret to tell the suppliers attached a size label with wrong “US and UK sizes” on the shoes.

If the shoes don’t fit for your family member, we’d like to help you return them back for a full refund. And we also would like to offer you another GBP8 rewards as extra gift, after we receive the return package. You may use the rewards for your next time shopping.

P.s: We 5.are unable to arrange replacement for you because all the shoes were out of stock and the shortage will last for very long time.

my reply .
hi Rebecca
that is all the evidence i needed to start a formal court proceeding as u have stated that 'But we regret to tell the suppliers attached a size label with wrong “US and UK sizes” on the shoes.
So yes they were wrongly shipped and if you knew this problem you should of informed me and i would of cancelled the item!
But i guess you as a company are trying to off load Your faulty stock to unsuspecting customers which if you read up in retail law is call Fraud or fraudulent activity.
so this reply will be forwarded to the trading standards department in the United Kingdom and China and or where ever you operate from and this is quite clearly not my problem or my fault what so ever i would like you to send me a pair of air max 90s in black or the closest you have or a plain white in a UK size 10 or US 11 as u can see in my order i selected a Size : US11 / EU44 / UK10 / CN46 and you have not supplied my with the item i have paid for and are depriving me of this item and of my statuary rights as a customer who has paid in full.
i would like you to pass this on to your director a Mr. Xiongping of give me a email address to him or your legal team to resolve this matter.
as I am sure they would not like the company to be put on a you tube review for the complete embarrassment and your un-professionalism practices of your so called supplier that cant size your products properly. I am sure this will effect your sales.
Like i said i will accept compensation as in form of a right sized pair trainers and i will not proceed in any kind of action.
kind regards
Emily

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Resolved

i have complained to lightinthebox co and now have resolved my issue and i am very happy to have shopped at their sight and will do in the future all thanks to Tammy customer supervisor the have sent me a replacement pair of trainers that i choose as compensation which i think was very fair so im completely satisfied

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LightInTheBoxCares
CN
Jul 20, 2016 4:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer,

The supervisor of customer service contact you for this issue. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13024883

Sincerely,
LightInTheBox Customer Service

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R
3:42 pm EDT

Light In The Box portable ventilator net front backpack bag pet carrier for pets dogs

Order number: [protected]
Order date: june 04, 2016
Order no.: #[protected] of [protected]:31:12

Portable ventilate net front backpack bag pet carrier for pets dogs #[protected]

Per your website, I measured my dog, and ordered size l, per the item information provided. it was too small. I was going to return it, but the cheapest way to return it would cost me $6.80 flat rate via united states postal service. this is more than half the cost of the item I purchased.
I want a complete refund. you provided the wrong information

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Update by Riseyboy
Jul 02, 2016 3:46 pm EDT

This is the first time I ordered from this website. I measured my dog, and ordered the size according to the information provided. It was too small. I checked the cheapest way to return, and it costs more than half of the cost of the item. I am not happy. I submitted a complaint and am now waiting to hear back from LightIntheBox.

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LightInTheBoxCares
CN
Jul 12, 2016 2:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13029876

Sincerely,
LightInTheBox Customer Service

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N
9:13 am EDT

Light In The Box return costs same as product

I ordered a shoe rack, which was in very poor quality. When I tried to put the shoe rack together, it would not hold and the rack would fall apart. Hence I wanted to return the item. However, I'd have to pay the costs of returning the item. The shoe rack was £7.99 whereas to return it will cost pretty much the same amount of money. This has been a complete rip off. There were also certain items we ordered that did not arrive. I called up to ask for the items, and they added the item costs to the total price, which had already included the missing items as well.

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11:07 am EDT
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Light In The Box wall decals

I Ordered wall decals on May31 and payment was processed.

I had tried to place the order on May 30 but I did not have all info needed. I thought I had cancelled the order when I exited the site.

I was able to place the order the following day as I stated above and payment was processed. I received an e-mail asking me to complete my order of May 30. I replied that I had placed a separate order for the same items and to please advise me of the tracking information.

It is June 8th and I have yet to hear anything.

I would like the items delivered to my address as soon as humanly possible as they were to be gifts for my granddaughters birthdays, June 14th and June 21st. If that can not be done I would like a FULL refund of American dollars.

I have only the order number for the order I thought was cancelled. It is [protected]. @ 19:39:41 PST
Please help.

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5:13 am EDT

Light In The Box clock

My son bought me a wall clock from this site in April. The delivery charge was £24.30. When it arrived it was broken so I started the horrendous process of sending it back to POLAND. The cost from the UK was £33.30. Once the clock was deemed by the company as broken they then told me the refund would be is USD. They omitted the return carriage charge. Many emails later I'm told I have to claim my carriage charges via PayPal and the refund is in USD for both the clock and all the carriage charges. This has been going on for weeks. The initial refund could take up to 25 days. I've requested the return charges through Pay Pal just to get them back. Very difficult Customer Service. Lack of understanding on which country the product is purchased in and a 'couldn't care' attitude.

I can only suggest that unless you are desperate don't use this site. It really isn't worth any savings you could make.

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LightInTheBoxCares
CN
May 30, 2016 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear customer this is Pinni, customer service from Light in the box, will you please advice me your order number so i can check it further for you.

I am looking forward to your reply.

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LightInTheBoxCares
CN
May 28, 2016 3:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

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B
9:35 pm EDT

Light In The Box we placed an order and received one of lesser value and it wasn't what we paid for

on the 12 april 5 april and 31 march we placed an order for headtorchers order numbers #[protected] x1 #[protected] x2 headlamps/bikelight LED 4 mode 5000/4000/5800 lumens waterproof rechargeable impact resistant cree xm-l t6 18650 that came with batteries and a charger that was what was ordered and we received a boruit high power headlamp-3xcreet6 with no batteries or charger it is not what we paid for it is a disgrace and we are extremely disappointed we want our correct order sent I personally would never recommend this company to anyone ever and I will take this matter further if you do not replace my order look forward to hearing from you

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LightInTheBoxCares
CN
May 28, 2016 4:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

After checking with both of your orders.

It shows you ordered set of C for item value 28.59AUD.

The charger and battery is not included within the order. if you need charger or battery, you need to order set A which is priced at 35.74AUD.

For meeting the different needs for the customers, we sell it with different set.
for Set Of:A:5000lm+T6+Batteries+AC Charge+Car Charger.

So the item you received is match your order request. We do thank you for your understanding.

ComplaintsBoard
S
3:41 pm EDT

Light In The Box no email, no number and I can't even submit customer service ticket!!!

I am infuriated about this website. I was not happy with several items in my order and wanted to contact them... I don't see any email or phone number for them, and I am unable to follow their instructions for submitting a "Customer Service Ticket" since my Order Number doesn't even work!

My order does show up on their website under "My Account""My Orders". It shows that it has been ordered on April 03, 2016, and my tracking number is [protected] . It marks the order as shipped that same day. However when I click on the tracking number, I get this message:

"No Order Found
You may have entered your order number incorrectly. Please confirm and try again.
This order number may be more than 18 months old. Please note that we only keep up to 18 months of order history."

I mean, WTF?!?!?!?! What the heck do you expect me to do when the only way to contact them is by submitting a Customer Service Ticket and the only way to do so does not even work?!

I even attempted to contact an email address belonging to their sister site, [protected]@dropinthebox.com explaining my situation and only got one response from a person called Deng Pin which completely ignored my explanation and repeated the same thing Lightinthebox website tells you to do, to click on your tracking number and submit a Customer Service Ticket. When I responded again repeating that I am contacting them because I am unable to do so, I no longer received a response.

Since then, I've emailed [protected]@lightinthebox.com (no response), [protected]@lightinthebox.com (automated response saying that address is no longer active and that I must go through their website to contact them), and [protected]@lightinthebox.com (no response).

This is by far the WORST experience I've had with a Chinese retail website.

I urge Lightinthebox to contact me ASAP on this matter... either that or fix the problem with their website so I can reach a human being that can actually help me! Really really upset. Never ever doing business with them again.

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LightInTheBoxCares
CN
May 28, 2016 4:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12766558

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8:39 am EDT
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Light In The Box terrible return/refund policy!!!

I asked to return the two dresses I ordered they were not right, I ordered two because I wasn't sure which color I wanted and now you are not letting me send back any! They did not fit right they were very uncomfortable! Please help or I will file a consumer reports complaint! Here is the response:
Dear Customer,

So sorry to upset you this much.

Please provide us your measurement of bust, waist, hips and hollow to floor so we can see if size is made wrong.

If you simply ordered wrong size or the fit is not as you expected, Please kindly noted that the dress you ordered is a Made-To-Order product, which is stated under the "Add to Cart" on the product page. It's not just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even Standard Size dresses are made to order for each customer.

In this case, we are sorry the return request will not be accepted if the dress is ordered in wrong measurements or doesn't meet your standards.

But we may offer you 2 solutions please advise us which one you would like to take:

1. If you ordered wrong size, we are sorry that we can only arrange re-sizing service while return for refund or replacement is not available then. Re-sizing is free but you need to pay shipping fee both ways and it takes a little long since the dress need to be returned to China. Please advise us following your measurement of bust, waist, hips, Hollow to floor, Height

Following links are about how to measure for your reference.
http://litbimg.rightinthebox.com/images/wholesale/201309/64002/measure_middle_en.jpg
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

2. Or you can keep the dress and have the dress altered locally; we would like to offer you a 32USD REWARDS which values 20% of this item price, you may use the rewards for your next time shopping with us.

We are looking forward to your response.

Sincerely
Coruncanius
LightInTheBox Customer Service

Here is what I wrote back:
This is not okay. Both of these dresses do not work. I found other things on your website that I would like to order but I will not use your website again if this is not resolved. Also, I will be sure to submit a bad review and file a report to consumer reports. One of the dresses I did not even open or take out of the package. And both are standard sizes. No where on my order did it say that I could not return the dresses. Please send me the return forms as soon as possible so we can resolve this issue.
Drea Woliczko

PLEASE HELP!

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AlRam
CA
Mar 08, 2017 10:08 pm EST

I am surprised they are still not shut down! They are scammers and thieves! Their so-called "customer service" is a BS!
They send you a totally wrong item, then suggest to send the wrong item back to them (and pay for the shipment!), and then NEVER RETURN MONEY, neither for the wrong item, nor for the shipment! And I know that they DID receive the wrong item back!
They are just terrible! TRY TO AVOID THEM BY ALL MEANS!

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A
2:54 pm EDT

Light In The Box unable to unsubscribe from spam newsletter/close account

there is no way to unsubscribe from the spam newsletter that keeps coming with annoying regularity. Impossible to delete account. Impossible to change default e-mail address. Extremely difficult and confusing way to contact customer service. I am still waiting for a response to complaint made in january 2016 which as far as I am concerned was not resolved.

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2:08 am EDT

Light In The Box there is no way to contact customer service!

I made an order in late February and two weeks later received a message saying that my order was shipped. It is now April and I received nothing yet. I went to LightInTheBox website and tried to find some contact information, but there was nothing useful. So I sent them a message via Return/Replace option. I received only computer generated email that made absolutely no sense and was not helpful. I have no idea what is going on and I feel really frustrated. Better stay away from this company.

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alibee
JM
Dec 08, 2016 7:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

helloo I tried to order some item, however I am sending them to an address in the US however I live in Jamaica. therefore my billing address and my shipping address does not correspond. is this why my payment is not processing and what can I do. awaiting your reply asap. order number [protected]

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LightInTheBoxCares
CN
Jun 07, 2016 1:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is Pinni, supervisor from customer service department of Light in the Box. We are eager to help you. After checking on the reviews here, we noted some of you does not know how to contact us. so we provide 2 ways for you to get contacted with us easily.
First, if you would like us to contact you with your order issues, be remember to leave your ORDER NUMBER in your review. The order number can help us to locate your order information in our system.
Second, you can find us (customer service) by the instruction below:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Please do not be hesitated to contact us if you have any questions of your order.

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Solomon Belai
US
May 07, 2016 7:32 am EDT

I made an order on march 31/2016 my expectation 5-7 days a bast more then a month i payed all total including shipping i have not recived my order and no any customer services Rep no connication i lost my mony ... my name solomon belai

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LaDonna Polk
US
Apr 15, 2016 9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lightinthebox.com is on some BS! There is no way to update your profile info and no way to speak with ANYONE!
What kind of bucketheads are running this operation?

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LaDonna Polk
US
Apr 15, 2016 9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lightinthebox is on some BS. I have tried relentlessly to return their crappy merchandise but there is absolutely NO WAY TO SPEAK TO ANYONE! I had some computer issues and I have a email address, I have tried relentlessly to make the necessary changes so I can log in, but THERE IS NO WAY TO MAKE THE CHANGES! It just makes you feel like you're chasing your tail

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R
3:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box bank account debited. received nothing

This company is a total scam and ripoff. Please do not waste your money. They sent me nothing but pathetic excuses, and stated that they would resolve this. I waited for three months as requested by customer service, but received nothing but disappointment, and a depleted bank account. The order number was #[protected] on Jan. 1, 2016. Contacted customer service on Jan. 22. After assurance that they would resolve this issue with expedited shipping and a tracking number, I got nothing. Do not believe a thing they advertise or tell you. Pay a little more with a reputable company, and do not let this Chinese scam company rip you off!

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About Light In The Box

Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Stolen card details that was used to make unauthorised transactions from my account amounting to 6k + was posted on Nov 13, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 884 reviews. Light In The Box has resolved 276 complaints.
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  1. Light In The Box Contacts

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    Beijing, China
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  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024
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Light In The Box Category
Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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