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Light In The Box
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2.3 3 Reviews 879 Complaints
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Light In The Box Complaints 879

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S
4:52 pm EDT

Light In The Box led light bulbs: not received

Mini In The Box, also operating as Light in the Box, by all credible reviews are operating a fraud by advertising products for sale that are not delivered. They are accepting payment from all major credit cards and PayPal. Their pop-up advertising is sold to them by Google and appears in all websites on Chrome after visiting the Miniinthebox website, thereby Google are aiding them in distributing their sales pitch and perpetuating the fraud.

Mini In The Box are deceptive in providing shipping information on orders that are deemed "free shipping" but invoiced for shipping, Shipping information is fiction and autonomically adds 10-30 days onto expected delivery time.

I've placed two small orders within a few days of February 17 (as sample orders to test out the promises) and have not received anything. The response to a "customer ticket" at one point stated that they have contacted Canada Post and the envelope will be expedited to me within 10 days. I responded that it was a lie and they are a fraud. I seem to have invested $47 in their scam and will in the end get my money's worth.

According to the BBB, the story is common, is probably a scam, and:

MiniInTheBox
808 Howell St #300
Seattle, WA 98101

other information as:

BBB File Opened: 12/30/2014
Business Started Locally: 01/01/2006
Business Management

Customer Service, Manager
Mr. Quji Guo, President
Business Category

Online Retailer

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9:24 am EST

Light In The Box delivery

I paid an extra $35 for 3-4 business day delivery. I did not receive my dress for 7 business days, 10 days in total. It is false advertising to promise 3-4 day delivery and to make people pay the extra money when it makes no difference what so ever. I am unbelievably frustrated and angry at this and I will never be shopping on this site again. I request that the delovery costs I paid for a promised 3-4 day delivery be refunded.

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S
3:31 am EST

Light In The Box total scam!

I bought a suit from LightInTheBox and it was defective. I contacted LightInTheBox support service and they asked me to send some pictures. I did as they said and then they told that they need some time to find the best resolution. They said they'll contact me back as soon as they decide what to do. After two weeks of waiting I got suspicious and contacted them myself.
Their rep was not nice, he said that they'll contact me later and when I asked "when exactly" he said "how can I know". That was very rude and I did not like the way he spoke to me!
It is now more than a month and it seems like they are still trying to think of something. I am very disappointed with this site! Just another scam business! And by the way, these guys are located in China and we all know what that means. Total scam!

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S
4:31 am EST

Light In The Box lightinthebox is not to be trusted!

I have an issue with LightInTheBox and it seems like they don't care. They owe me money but I can't reach anyone from the company.
Over a month ago I have returned an item because of the poor quality. That time customer service rep did reply and he assured me that I'll be receiving my refund soon, but that was just a lie. They never planned to refund and lied from the very beginning.
I contacted my bank and asked if there was something they could do to help me and they said that I was in a very difficult situation. I was aware of that. LightInTheBox simply stole my money, but I will not give up and I'll do everything to teach these guys a lesson. LightInTheBox is not to be trusted and should be out of business!

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T
9:12 am EST

Light In The Box payment fully paid for a ph meter from lightinthebox

LightInTheBox is surely a scam company set up by a scam artist to scam unsuspecting customers. I paid for a simple PH meter for nearly 2 months now and I still have not received my package, I have contacted them severally and they keep posting me forwarded date and claiming due to high order the post office have so much work to do which is why there is a delay. Now I have decided to hand over the matter to International police fraud office for their immediate attention. I will not stop until I see the end of the matter.

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12:00 pm EST

Light In The Box I have placed an order through paypal for £138.00 and I have not got my order or cannot see it on my account

On the 31.01.17 my husband placed an order for 4 x trainers order number [protected]/[protected] i have not received it up to this date when i k have gone to track the order in my account it is not on there and it would not give me another option to contact customer services . What a service . Can someone call me on [protected] ref my order or i would be taking this to watch dog

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Y
2:55 am EST

Light In The Box I had a very bad experience with miniinthebox

Hello. I bought two items from this site MiniInTheBox and paid extra money for fast shipping. Things I ordered were Christmas presents so I wanted to get them as soon as possible.
For some reason they shipped my items separately. One item showed up after three weeks of waiting, and the second one is still missing. When I contacted MiniInTheBox customer care they were trying to resolve my issue and asked me to give them some extra time.
They refused to refund the money I paid for shipping. I was supposed to get my items within 2-3 days, but received only one after three weeks.
I'm extremely disappointed with this company and will not buy from them ever again. I'm quite new to online shipping so I had no idea that MiniInTheBox had such a terrible reputation. Next time I'll read the reviews.

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S
8:44 am EST

Light In The Box service

I ordered a synthetic wig unit on the 21st of January 2017 my wig was shipped out the very next day . I choose 5-8days shipping a week prior to me needing the wig .
I received an email Tuesday 31st saying my order will be delivered by the 3rd . Nothing came I checked the tracking info nothing has been updated since the 23rd of January . Customer service have not been helpful at all .

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plonk
US
Feb 05, 2017 12:42 pm EST

has anyone got the email for this company they have taken £69 for some items i had ordered a month ago and when ive checked my order history its saying ive not placed an order but they have taken the money.. it wont allow me to contact them anywere

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T
11:25 pm EST

Light In The Box payment made via bank transfer but payment confirmation received and order not progressing

On the 25th January 2017 I ordered a dress from lightinthebox and paid for it via bank transfer. I did not receive payment confirmation as expected so I checked the payment had been transferred out of my account, which it was. I then contacted the commercial bank of the recipient whom confirmed that the money had indeed been credited to the correct account and my name appeared on the transfer details.
I created a ticket to resolve the payment issue and was told it would take a week since it was an international transfer (note that I reside in Hong Kong and the bank details were for a Hong Kong bank - not an international transfer!). I was also informed that if I provided the details (copy of transaction details) the investigation would take 48 hours. I did so (blanked out first eight digits of my bank account). Now, over a week since my initial correspondence (ticket) I am still waiting to hear back from the financial department. Lightinthebox are now not responding to my tickets and my order is not progressing. They have kept my money and are not proceeding with the sale as agreed.
According to the law, if after a reasonable length of time the sale does not progress as agreed, keeping my payment is considered theft. I have waited many days past the stated time I was asked to wait (2 days) and I believe this constitutes exceeding the 'reasonable length of time'.
I am therefore requesting a full refund of the amount paid HK$709.51, which includes the shipping fee, since the item has not even been processed, let alone shipped.
Order number [protected]
Order made January 25, 2017 4.50pm (26 January 8.50am LST
Payment made January 25, 2017 5.32pm (26 January 9.32am LST)

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pszewc
BE
Mar 16, 2018 3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have the same issue. I paid by my debit card and the money has been blocked by my bank waiting for the beneficiary request to release the money for them but Lightinthebox has not sent the request to the bank to release these funds. Surprisingly the customer service is repeatedly saying me that it is my problem and they can not do anything. They have kept the money for over one week now and my order is still in status "payment awaiting". Ridiculous. This is my second order with them, the first one was ok despite delayed delivery time, but the one here will be my last one.

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A
8:28 am EST

Light In The Box coat

I have purchased a coat from this store and the one I received was defective. I contacted LightInTheBox and asked for a replacement. When they asked what was the reason and I told them that there was a hole in the pocket they said that was not a big problem. According to them hole was not a good reason to go through the entire return process. They said that I can take it to the tailor and fix it there. I can't even describe how angry I was when they said that. LightInTheBox sold me a defective product and refused to do anything about that. The worst part was that they tried to assure me to keep the coat and claimed that there was nothing more to discuss. I wasted a lot of time trying to get this matter resolved, but they didn't give me a chance! I'm extremely disappointed with this site!

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C
4:34 am EST

Light In The Box order #[protected]

Hi,
When I received my order #[protected] I had to pay an additional €39.44 of duty tax which a wasn't aware of.I'd appreciate if you can do something about this extra cost.
The dress has a fault in the back under the waist line stitching.There a skip in the stitching that makes the fabric gather and look like pulling all the way down.
Regards Rossanna

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C
8:00 am EST

Light In The Box buying via bank transaction

I paid my transfer charge and sent the exact money they required. I confirmed with my bank that they have received the full amount. Then they finally after not for a week admitting they had any money declared it was not enough because I presume of hidden charges at that end. I had the choice of sending more money which was out of the question because the same would happen again, they recieving £15 from about £47 sent. A terrible experience, they were slow, unknowledgable of the fee's and gave no good alternative.

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E
3:16 am EST

Light In The Box hair

I have ordered my product a week ago and it was suppose to be delivered to me in 3-4 days and I have paid extra for this. My money was taken out on the 9th of January. I checked a day or two after and it said it was being shipped. Then, I have just recently checked on 'my orders' but my order is not there anymore and my confirmation email is gone. This is my order number [protected]. Please could you let me know where my order is.

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Lesa Le Monnier
US
Jan 18, 2017 5:01 am EST

Sorry to hear about your retail complain with light in the box, if you wish we can help resolve this for you easily and quickly. Our new online Law Firm Go Complain offers a one-off fixed fee legal complaint service for only £29.99 for goods bought up to the value of £3, 000.

We appreciate that some goods are low value but a refund can cover the cost and sometimes its simply about the principle and unfortunately, often the only way to make companies take note and improve their goods and service is a legal or official route that cannot be ignored.

For this we handle everything about your complaint from calls to correspondence direct with the company, whether it’s a return, refund, exchange, credit note, mis-sold to you, terrible customer service or faulty goods, both in store and online. You simply submit the complaint to us and we manage it on your behalf, removing the time consuming calls, emails and stress so you can get on with your life.

Please be aware that we are a SRA registered law firm not a claims handler or administration company we offer a legal evaluation, advice and service for your complaint all within the fee.
For any refunds or compensation we may win for you it goes directly to your bank account and we do not charge any extra fees, just the one-off fixed fee taken at application.
As a law firm we can also escalate your complaint through the courts if we feel you have a strong case.

All you need to do is complete our online form and upload any photos of correspondence, receipts and the product and we take care of the rest.
Simply visit http://bit.ly/2iHCJ3a and start your complaint now, and then relax.
Thank you

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D
8:33 am EST

Light In The Box online product ordering

I ordered a set of pajamas and matching footwear/slippers on Dec 14th. I paid extra for expedited shipping, 3-5 days. When the order had not arrived by Dec 22, I went to check the order. It showed that the order was not marked as paid for until Dec 21st, even though I used PayPal at the time of ordering on Dec 14th. The order at that time showed "Processing". I checked on the order again on Dec 27th and it still showed processing. I continued to check every few days and it still kept saying processing. I sent a message to customer service about the order and they replied that the processing time for the items ordered was 8-10 business days. This was on Jan 4. With a payment received on Dec 21st, it had already been 10 business days. In their reply, they indicated the items would be shipped no later than 1/8/2017. I checked the order on 1/9/2017 and it still showed "Processing". I contacted support again to remind them of their 1/8 shipping date. I received a reply along with a notification that my order was delayed due to backlog with their supplier. They offered an "apology" in the form of a $3 credit/gift card for a future purchase. The catch to the "apology" is when I use it, my order has to be at least twice the value of the "gift". I'll never use it because I will NEVER use their site again.

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10:58 am EST

Light In The Box oculus rift

I ordered an Oculus rift on November 20th 2016 for a Christmas gift I emailed them a few days before Christmas to see where my order was they said due to holidays it is running behind but will be here.its now Jan 2017 and I still haven't seen my order. I would like to have a refund and I will never order from this company again. This is a terrible company and should be put out of business with all the complaints they have gotten.

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Y
7:26 am EST

Light In The Box the most terrible online shopping experience

I bought a phone case from www.miniinthebox.com and did not receive it. MiniInTheBox rep said that my order was cancelled because it was no longer available, then they promised me a refund but still no sign of my money. I think I was tricked and scammed by these people and I don't actually expect them to refund me. That was the most terrible online shopping experience I've ever had. I'm only glad that it wasn't too expensive. I would not recommend this company to anyone. And I would like to mention that they are located in China which in my opinion makes a lot of sense.

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2:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box hiding the fact of where items are being shipped from. fraud in shipping time fraud in misleading expedited shipping

Never! ever! under any circumstance will I purchase from this company again.
Paid for expedited shipping which is quoted as shipping time of 5 to 8 days.
Placed order on the 12/2 shipped on 12/10
And pkg should have, by thier own guidelines, to have been received on the 18th.
It is 12/24 Christmas Eve and still no package which means two children go without a gift from their aunt!
Had post office track shipping and it's not scheduled to arrive until the 30th!
If u can't keep your word and schedule don't put it in writing claiming with an additional shipping charge that you can. This company obviously has no idea how much children look forward to The gifts at Christmas.
I will be disputing this charge with my Credit Card Company, requesting a shipping label at no expense to myself, and be Shipping The Items right back for a full refund! You are not the only company offering this product!
Warning to anyone considering a purchase
Don't!
Sent from my iPhone

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Neris Kurtis
AU
Feb 04, 2017 8:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.

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9:25 am EST

Light In The Box shipping/delivery status

I ordered items from Light in the Box (LITB) under Order # [protected] on 11/27/16 with an expected delivery of 12/21/16. LITB shows shipping as of 12/9/16. The expected delivery date is 12/21/16. As of 12/22/16 there is not package. I opened a ticket with customer service asking about the whereabouts and was referred to the Track Package resource (as if I had not already used that link). 17Track is the shipping tracker and it is bare bones on information. It shows nothing except that the package left China and entered the US. There is no indication where in the US the package is located to gauge when it might arrive.

Customer Service changed the status of ticket [protected] to Resolved, adding a remark that it could take as long as 1/15/17 to arrive. Frankly, this is not a status that reflects 'Resolved', rather I don't know and I need to send you a canned response. I still have no idea where the package is located or when it will arrive.

I have submitted a complaint to the Supervisor for review but I am skeptical that I will receive another canned response. The items are needed for a New Year's performance. Otherwise I need to order another outfit and spend money on overnight delivery.

Again, for an order that was made on 11/27/16, this is poor processing and a worse response when I have waited until after the delivery due date to act. I also have to admit that I have a complete misunderstanding of what is takes to deliver something from China, dealing with foreign outlets and not being able to pick up the phone and communicate directly with the outlet. It's no Amazon for sure!

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12:31 pm EST

Light In The Box had ordered folding mountain bike in red. #[protected] 26", 21 speeds etc.

I sent an email to Lightinthebox but when I went online to look for an answer to my complaint I was no longer a member. I had been deleted!
The value of the bike I ordered was $293.00 US c/w mag wheels.
The bike I received was listed at $199.00 US with spoke wheels. I found in some old messages from the company but I cannot find online now.
My tracking number was 1Z31Y1Y90493795680.

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6:19 pm EST

Light In The Box [protected] burgundy dress

tried to contact to return said I had no orders on my account and that my email was unconfirmed yet I receive emails would like to return dress it was wrong size reordered again the correct size so I need to return the first one I am running out of time as you only give 30 days yet make it impossible to do so couldn't even make an inquiry I am not with a company purchase order no [protected] invoice number [protected]

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Three dresses was posted on Nov 1, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 882 reviews. Light In The Box has resolved 276 complaints.
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  1. Light In The Box Contacts

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    Nov 02, 2024
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Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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