Light In The Box
Reviews and Complaints

I have nothing good to say about LightInTheBox, in fact they are one of the worst companies out there, don't buy from them. I have purchased several items from their site and was very disappointed with everything, very poor and cheap quality, also there was that strange chemical smell which I did not like.
I, of course, tried to return, but they didn't let me do that. Their rep in a very poor English said that their policies didn't allow them to accept anything back under no circumstances.
I was stuck with all these items and wasn't able to do anything, and also lost my money.

Order no. [protected]
On 30.04 I placed an online order for 2 items for around £20 plus about £5 for P&P (25% of the cost of the items) and paid by Visa Debit.
On 04.05.2017 I received an email telling that one of the 2 items was out of stock and that they will reimburse me the price of that item. That would have meant that I was going to pay the same P&P for half of my order which made the purchase not feasible. I requested the cancellation of the whole order for full refund as they had made an unsuitable change to my order. They agreed.
On 08.05.2017 the refund for the out-of-stock item was credited to my original bank account and I have been waiting for the remainder since.
There is no UK phone number for customer service to contact (nor any other number is displayed on the website). There is no email address to contact. The trader’s website does not even provide a means of contact; everything has to go through the Order Number and/or ‘ticket ID’, but the Order Number has been closed and the ticket had expired. The website takes the user into endless loops with no result.
The bottom line is that I want the remainder of what I had paid and they agreed to refund be refunded quickly.
I regret trying using the services of the company

Ticket number [protected]
I have submitted the ticket for two weeks now. Customers service agreed that I return the phone without providing a return address or information. Please investigate this ticket and provide return information.
Email [protected]@gmail.com
I bought this phone and in the process of uploading, I was locked out. All effort to unlock proved abortive. Customers service said I can return it but does not provide any information to where it could be returned.

Light In The Box is a 100% scam, don't order from them, they don't deliver anything. But they are pretty fast to charge you. I have contacted them numerous times regarding my order and every time they said one and the same thing that my order was shipped. But when I asked for a tracking number they said that they don't provide tracking numbers.
Also, I want to say that they also didn't provide me with a shipping notification, so I wasn't even sure that my order was really shipped.
Still haven't received it.

I ordered 4 items from Light in the Box. They are all in one order. First, one was shipped according to them. Then two more shipped according to them. Now they are telling me that all three of those items have been delivered, but I received nothing. The forth item, my wedding dress, has not shipped yet. The don't give a phone number for me to call customer service. I need all four items for my wedding. At this point I have begun looking for another dress and other needed wedding items. I just want to receive my entire order in time for the wedding, or a full refund including shipping since nothing was shipped.

This company might be selling cheap stuff but when you buy it you are stuck it seems you cannot return them even if they screwed up with your order. They sent the wrong items so I returned them and since December I'm waiting for my refund. these people are lying saying their will refund me but they disappear all the time when the payment has to be made. I'm waiting since December 2016

The people are scammers. Ordered a phone case which should have taken 30 days to arrive . 2 months later and no sign of it . Sent them an email and they gave me a tracking number . My local Post Office says number is not a valid tracking number.
Asked for money back . They said I have to wait 2 months for product to arrive first . Stay away from these people.

I ordered 1 dress first from light in the box this was to test the sizing and colour, in which I loved I then ordered a further 7 dresses for my wedding 3 being adults chiffon dresses and 4 being junior chiffon dresses. When I received my parcel I had 2 parcels delivered separately one contained the junior chiffon dresses all 4 of them where supplied by lanting bride all labelled CANDY PINK, however 3 of these dresses were CANDY PINK and 1 was LILAC, I went by the colour chart and wanted all CANDY PINK. I then received 2nd parcel which was the 3 adult dresses which were also made by lanting bride also chiffon material also labelled CANDY PINK and these dresses all 3 were BLUSHING PINK (matching on your colour chart ) however these are labelled CANDY PINK. I have had nothing but problems back and forward with ticket etc it's so hard to contact someone over a computer I am so up set this has ruined my wedding, I have sent pictures and explained and explained everything in detail and now all you have offered me is a full refund however iv still lost postage when I placed order, I paid tax on the intire order and now it's costing me £49.00 GBP to return them when it wasn't even a fault on my side it was the suppliers. I have lost so much money ordering these dresses and I wouldn't of minded if I ended up with all the same colour but I haven't. I don't see how they dresses are the same make supplier and material all labelled CANDY PINK can I end up with 3 different colours is not right, I loved these dresses the quality the size is amazing but the colours are all different I am so gutted as I loved using light in the box. I will never use this site again!

I have not received my stuffs and there is no one who is able to track my order
Order no-[protected] my order is for $160 but since 20 days I am keeping patience as you ppl claims it would come by 4 working days .Its showing it's shipped but where the bel it is ..I want my money back anyhow because this is doing fraud to the consumer and there no one who reply to the mails it's just a fake website i feel

I wish to unsubscribe from Lightinthebox email newsletters. I bought one item, thinking you were based in NZ - obviously i needed to read the fine print better. As you are not, hopefully i will eventually receive my item. I find it entirely unacceptable that an online only company has no online way of making contact except via your circular 'Contact us' form. It is not OK to not allow your customers to contact you. I want to be unsubscribed immediately from all email newsletters. I have used the unsubscribe function and it DOES NOT WORK! And your only contact details are a postal address... A POSTAL address only - in 2017?

I ordered the product worth Rs 3124/- for my wedding and dis Wednesday is my wedding and I was expecting my stuff but today I received the message that my product is cancelled . why I mean I trusted you people at a last moment you people cancel now where I need to bring all the stuff which I ordered .. Please help me soon

My order number [protected]

I placed on order on Feb. 24/17, which was a spring jacket, cheching my pay Pal statement i realized that the money was already taken from my acc. but i never got the product. ( track number [protected]) . I also have found out they have canceled my order, but i have not got my refund. I would like to know when can i expect to have my money back on my Pay Pal account, or when i am going to received the item i have ordered. Attatche is my e- mail address so i can have a response on this matter.

E-mail : [protected]@aol.com.

Thank you in advance.

Sincerely Ana Colon

I want to tell about my experience with Lightinthebox, it was terrible!
I decided to buy from them only because of their prices. I was searching for a cell phone and found and pretty good deal on Lightinthebox. I want to mention that I had no idea who these guys were and I did not read any reviews.
I placed my order and they took my money right away. Later they sent me a confirmation message.
5 days passed and I received another message where is was said that my order was no longer in stock and got cancelled. I contacted Lightinthebox and they assured me I'll get a refund. When I received my money there was only 50%! I contacted them again and asked what was going on and they replied that they took 50% as a cancellation fee. Beyond ridiculous! Don't buy from Lightinthebox!

I recently placed and then received my 1st time order from your company.
Not one single item fit and I used your size guide prior to placing my order.
So when I contacted you using your website format trying to submit all the items that I received and subsequently did not fit, all of the items submitted your customer service only accepted 2 out of the 5 entire items.
And, I spent over $ 55.00 plus tax and shipping but your company deleted the other tickets/items and it shows you are only willing to refund less than half of what I spent and this was just my 1st time ordering and because your company is essentially stealing my money ( I see no other way to describe) and therefore I will NEVER, EVER ORDER FROM YOUR COMPANY AGAIN! !
EVER! I am disabled and live on a fixed income and because of your shady ethics I will NEVER EVER TRUST your Products/Items again ! !

I am super angry and I will never buy anything from LightInTheBox ever again! I made an order and paid extra money to get my order as soon as possible and they claimed that it would take no longer than 7 business days! My order did not show up and when I contacted LightInTheBox support service they said that I received regular shipping because I did not pay for fast delivery! But I paid! Now it will take ages for my order to arrive. I will never shop there again!

Lightininthebox company it's a scam, once they get you credit card they keep sending you stuff without your permission ! Can't find their phone number, there is China number that's all I try to call, doesn't even go through ! They rip me off with $500 plus I have to pay duty ! Once they ship you stuff no go back ! Scam scam OMG " I checked all their web site on google, answer is the same ! When I first order it was showing in Canada, then I got email it was showing in US, i order sky suite it took two months to get it, when it came in the mail I had to pay another $60 for duty ! I thought that was it, I just received email today saying your order in its way, I'm surprised what order, I didn't order anything ! I'm really upset, china company is dishonest and riffing people off ! I just don't know how to stop my order, I spend entire night to make call in China, it's fake ! Very upsetting when someone try to steel money like this !

I've unsubscribed 10 times from their spam/phishing emails and I still keep getting them. I added them to my junk email list but they keep changing their email address to get through the filters. Very bad practice. I would never do business with them again. Never!

I get that you want to stay in touch with your clients but don't do it in a dishonest, malicious way. I don't care about your specials! When I asked to be removed from your list, the remove me!

Yes, this site is cheap, and you can find a lot of things and good deals on Light In The Box, but it is worth to do a research before buying.
Unfortunately I did not read the reviews, fell for cheap prices and as a result got nothing but trouble.
I have two daughters and they are twins. I decided to buy gifts for their birthday online. Found Light In The Box website and ordered two tablets.
Both arrived damaged and looked used. I tried to get a refund, but was not able to contact Light In The Box. As a result I only lost my money.
I'm disappointed and upset that there are such terrible organizations like Light In The Box, which continue to scam people. Avoid this site!

We ordered a non custom made dress because I couldn't find a lace dress in my area I saw restrictions on returns for custom dresses I ordered a stock dress for my wedding. We paid extra for shipping in 3 days and when dress never showed up. I had to look to see the estimated ship date was 2 weeks AFTER my wedding. Now they are refusing to refund my money. Ive filed numerous tickets, you can speak to a person. They refuse to call me. I immediately cancelled the order within 7 days after order was placed. Still trying to recoup my money. Ugh. It's so frustrating. They are offering to refund half of my money. How do you keep half of a refund when you did NOTHING to warrant keeping a dime!

This company is dishonest and will not listen to customers. I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me:

My future wife purchased some wedding stuff on Feb 26th. I should have known right then and there this company was crooked when the bank shut her CC off due to security reports. Since she could not pay for the items I used my CC and purchased the items. We purchase all the items because they said on the site 5-8 days delivery.

Well that was a lie it took weeks just to process before shipping. On march 10th 7 whole days before they said it would be ready to ship. I started looking at rip off websites and reading horror stories about this company. They have been ripping people off for years.

So fearing for my purchase and running out to time to buy a wedding dress and stuff I cancelled the order, they told me in a ticket system( because there is no one to call or speak to about anything) that I would have to pay 50% return fees because the dress was custom made and had already been made.

Days went by and the tickets came back saying we are still shipping even though I specifically asked for my order to be cancelled.

LightInTheBox Customer Service
March 10, 2017 05:23 AM From: charles smith
I have cancelled this order due to the fact that you advertise you ship in 5-8 days, but neglect to let consumers know that processing is 2 weeks as well.
It is kind of disheartening that you do not actually let consumers know the actual time frame it takes. This is kind of bait and switch tactics. PLease let me know when my refund has been processed.
Charles

They gave me the run around and shipped the package anyways DHL. So I called DHL and refused the package. Their response to my refund is that they shipped it so no refund.

This is a very crooked shady dishonest company that runs out of China and has no real ties to the USA so stay away don't buy anything! Don't be a Victim!

Charles

Response from dishonest supervisor:

From: Customer service
Dear Customer

This is Pinni, supervisor from Lightinthebox. I would like to help.

First please be understand it is a made to order dress, i also made a screenshot for you so you can see the tailoring time and made to order notification is clearly stated on product page:
https://www.lightinthebox.com/download/6e8eb03f-7f1b-46a6-864b-2f7d206d75b5

Due to the custom nature of the dress, as per the cancellation policy:
http://www.lightinthebox.com/index.php?main_page=cancellation_policy

Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
Made-To-Order products that have already been shipped can not be cancelled.

So your order was both shipped and arrived USA within the time frame as we stated online.

In this case, we are sorry we will not accept the return on this order.

From the feedback of DHL, this package will be hold till 2nd April. so we do recommend you to keep get the package.
Or the package will be destroyed.

If you would like to keep the dress and the order and remove the review from sitejabber, as a good guesture, i would like to offer a 30% off discount on this purchase.

To remove the review is not a must, but it is based on the agreements on both sides.

Wish you will have a good day.

Sincerely
Pinni

Pinni,

I asked for the order to be cancelled well before it was shipped. I understand you keep 50 % of the dress cost, but I want the rest of my money back. I don't understand how I have explained this over and over again and yet you continue to not offer my money back.

I will remove the review when I receive my money back and only then, plus I will continue to go to consumer sites and review your company over and over again explaining what a crooked company you are and how consumers should avoid your site and your practices.

In other words keep 50 % of the cost of dress since it was custom made. But return my money for all other items that were not custom made and since I asked for the order to be cancelled a week before you shipped it. I want my shipping back as well.

Roughly about $150 USD.

It's fairly simple refund my money I cancelled the order on march 10th. You shipped March 17th. It is your companies fault not mine.

"Given that more than 24 hours have elapsed since we received and confirmed your payment, we can only issue you a partial refund consisting of the full shipping cost and 50% of the product price". This is what they wrote and still shipped my order like they crooks they are.