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Light In The Box
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2.2 3 Reviews 881 Complaints
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Light In The Box Complaints 881

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S
6:12 pm EDT

Light In The Box little girls evening party dress

To whom it may concern;

I ordered 8/9 year old dress, arrived for a 4/5 year old fit. Awful quality decided to put it on my younger daughter for our Christmas Day equivalent. She had it on for a few hours only. The results please see attached. I demand a full refund for this purchase and am well within my rights to do so. I have been trying to get in touch with you for nearly 2 months now. This torn dress is not even worth the return postage and I refuse to pay it. I WANT A FULL REFUND! Please reply as soon as possible before I take this further.

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Y
11:40 am EDT

Light In The Box no item and no refund

I don't recommend purchasing from this site to anyone. Customer service is ridiculous and makes multiple excuses in goal of not refunding my item I purchased. Customer service originally told me to wait until the end of June to receive my item. After I informed them of my move (change of address), they told me to be patient and wait another 4 months and if I don't receive the item by then, to contact them. In the end, this is a online store for those who are "patient" enough to wait for half a year for the purchased item. Terrible customer service who isn't really reading your issues, but instead ranting about their "wonderful" business that has been running for 10 years.

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F
12:40 am EDT

Light In The Box shipping fraud

Lightinthebox.com is receiving orders, taking money for the order and then generating a fake shipping tracker. The item never ships. The tracker does not update over a 40 day period. All refunds are refused. Any attempts to establish a tracking number that works is met with lengthy correspondence that blames outside circumstances and begs for patience for extended delivery delay times. First, with 39 day extension, then 60 day extension, then 90 days, etc. They do not comply with International shipping standards and are not accountable for their defunct tracker link. As I've said, they do not give refunds. You have to sit and wait for 3 month's and never received the product. I've researched them on Twitter and other social media and many, many people have experienced this same situation. Do not order from lightinthebox.com the way they are. You are being scammed. If anyone else reading this has experienced the same thing, please let me know and we could go for class action maybe.

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b2424ban
IN
Jul 25, 2018 4:50 am EDT
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I made a big mistake of buying an electronic product of around Rs 1000/- from Lightinthebox. They said my product will be delivered in 10-20 days. After 30 days with no delivery, I contacted their customer care by raising a ticket. They said to wait for 40 days and closed the ticket. But after 40 days also the product was not delivered. I raised another ticket in which they mentioned please wait for 90 days as sometimes the package is stuck in ships due to bad weather etc. Since then I have been repeatedly chasing them for refund which they are not doing. Please read this funny response from Lightinthebox customer care "The reason why we can run successfully for more than 10 years is because we care about our customers’ bla bla. Unfortunately your package was delayed due to an extremely busy schedule of the courier.So you still have great possibilities to receive it within 90 days, before [2018-09-12]. If you do not receive it by that day, please open a new ticket to us and we'll file a case with post office to check."

They have no intension to deliver the product or refund the money. Absolute fraud company based out of Beijing, China. It is also listed in NYSE. Previous CEO Quji(Alan) Guo since 2016. Presently Mr. Zhi Yan, Co-Chairman and CEO of Zall Smart Commerce Group Ltd.(formerly known as Zall Group Ltd.)("Zall"), has been elected as Chairman of the Board for LITB. What a dirty little company with sneaky guys as CEO. All in all please avoid purchasing from LITB. They will simply walk away with your money like polished thieves.

R
R
rysaa
GB
Jul 07, 2017 4:41 am EDT
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Same here... Its driving me crazy. I am still witing for refund after refusing to receive the item and the item is still not shipped back to them?! I dont know what do anymore as they seam not to give a [censor] about anything... I wonder what could we do about this. Is there any chance of getting them pay for how they steel money from us?

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M
7:13 pm EDT

Light In The Box billing address is wrong and no one can help me change it

On July 1, 2017 I my order # [protected]
Ticket # [protected]
I want to cancel this order and cannot find anyone willing to answer me for this company cannot get the BILLING ADDRESS CORRECT. I have no faith in this company and do want to cancel this order. I have tried to communicate for 3 days and no customer service.

M. Siegel
[protected]@sympatico.ca
This gift was to be sent to the U.S however, I live in Canada!

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V
11:33 am EDT

Light In The Box trouble trying to contact company to return items to get a refund

I had placed an order for some dresses and a pair of shoes - upon receiving the items they did not fit. Items were not only ordered by their size chart but a size larger because of the price of the items and still they were to small. I have been trying to reach this company after following the return policy before my 30 days are up, and I have not been able to get in touch with the company to speak with anyone or to receive a RMA (return merchandise authorization) to return my packages. I would like to get a refund for the merchandise that I ordered which was over One Hundred |Dollars. The order was placed before June 23rd, my invoice is dated on the 23rd

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D
4:32 pm EDT

Light In The Box missing and short orders

Order [protected] waw short the Free Gift of 20 Tattoo Inks with the 4 Machines Complete Tattoo Kit with Free Gift of 20 Tattoo Inks. The Dragonhawk® 50Pcs Disposable Sterile Tattoo Needles Mix Sizes; and 20pcs Tattoo Stencil Import Transfer Papers.
Order Q3490164108XX none of the items arrived. Tattoo Transfer Stencil Solution-120ml or Top Quality Black Tattoo Inks 60ml. I do not have international calling but my phone number is [protected]. Please resolve this or I am reporting fraud and canceling payment.

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A
8:48 pm EDT

Light In The Box star abstract stretched canvas

I purchased two Canvas on the 23/5 order no. [protected] PayPal
for. I sent one back Ticketed return no. [protected] for the isual Star Abstract stretched Canvas (60x60)
I asked by letter on the returned order for an exchange for the Black & White Zebra Canvas #[protected] $81.50.
If this is not available I'm happy with Art Portait of Zebra Canvas #[protected] (50 x 70 ) $98.66.

I have sent many letters back to them through the ticketed area on their website which I find is ridiculous to say the least. I have had no reply.

They received the returned Canvas on the 14/6 which shows on the ticketed return page on their website.

I cannot find out what is happening to my return? I havnt been refunded either so I don't know what is going on?

Can you please help?

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D
5:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box spinners

I have not yet received my order (which are fidget spinners). But on I had it ordered on [protected] on 28-6-17 I got a gmail that "how was the purchase of your order" but in reality I have not received anything please do something about this quickly . Now the date is 1-7-17 it has been a week approximately
I also feel that u have sent the package to someone else, if that's the case the send the correct and proper package to my address as quickly as possible

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C
8:41 am EDT

Light In The Box customs charges

My first order from Light in the Box.
Package arrived late due to custom problems as they didnt put a specific label on package.
Then i got charged 56eu charges.
I have contacted them 5 times and i get the same auto generated reply.
No customer service.
Caused stress and huge diapointment.
To improve their customer service they need to answer customers questions proffesionaly and manualy.
I would like my 56 eu refunded as it was their fault.

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L
3:50 am EDT

Light In The Box two wedding veils

I ordered two veils sometime ago I have not received them and have requested a refund. However I cannot check this now as the site does not recognise me.

The order came to 33.45 which I want refunded. Customer service has been non existent. If anyone was going to purchase from this site I would advise not to as I have found this process stressful and unhelpful.

My name is Lissa Bridge
16 Thomas Place
YnyshiR
UK
CF390EP

I would be grateful if you could get back asap.

Miss Bridge

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H
6:23 pm EDT
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Light In The Box those who did not want to return the product / ürünü kargodan geri iade istemediler

türkçe-:2 haftadır onlara destek bölümünden yazıyorum. kargo gümrüğe takıldı. bana vermiyecekler ancak iade için dhl kargonun çin şubesini arayın onlara kargoyu iade isteyin diye halen hiçbir iade işlemlerini lightinthebox başlatmadı. son bir kaç gün içinde aramazlarsa yüklü miktarda kargo, ceza ve gümrük müşavirliği ücreti çıkacaktır. bu yapılan haksız bir işlemdir. dhl kargo çin şubesini aramaları gerekirken halen iade için aramadılar. ve çok mağdur durumdayım.

english-:I write them in the support section for two weeks. The cargo was attached to the customs. I will give them to me, but I will call the branch of the dhl crook for a return, so they have not started any return transactions for the lightinthebox in order to ask them to return the karwoy. If you do not call in the last few days, you will be charged cargo, penalty and customs consultancy fee. This is an unfair operation. The DHL cargo branch is still calling for a refund when necessary. And I am very victimized.

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A
7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box scam

I purchased product #[protected] (http://www.lightinthebox.com/customized-women-s-sparkling-glitter-latin-ballroom-dance-performance-shoes-more-colors_p276195.html) on 20 Apr 2017 (Order No. [protected]) and I paid USD $21.64 (USD $14.39 for the item + USD $7.25 for Shipping Charges & Insurance), which was the equivalent of GBP £ 19.04 (GBP £ 12.66 for the item + GBP £ 6.38 for Shipping Charges & Insurance).
I received this product and I opened a ticket because the item was not as described – please see ticket ID [protected].
I then asked to return this item, pay the difference and receive instead product #[protected] (http://www.lightinthebox.com/customized-women-s-leatherette-arch-strap-latin-ballroom-dance-shoes_p591975.html). In order to do that, I was advised to pay a difference of £7.57 on 13 May 2017.
Then my new pair of shoes were apparently dispatched, but there was an issue with delivery – please see ticket ID [protected].
Since then, I wrote several times advising that I still haven’t received anything and requesting for my money back (a total of GBP £ 26.61), but no one seems to take any measures.
The last communication I had with Customer Service ticket ID [protected], where I was provided with a link (http://www.yodel.co.uk/tracking/JJD0002258199028654/). This says ‘’Sorry, service cannot be completed. Please contact the sender’’, ‘’ ALERT: Your parcel has been returned to your sender. Please contact them with any queries’’.
I wish to make a formal complaint and I request to speak to a manager and see how I can either finally get product #[protected] or my GBP £ 26.61 back.

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K
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box about website not attending to my order

HI L.I.T.B, Greetings,

I had ordered a product today 16th June, 2017 amounting to Rs. 6275/-, my order number is [protected].
By evening I realized that the cart is missing with an item. so i cancelled the order and it issued a ticket to me. Order cancelled ticket number is [protected]

I request cancellation of this order, so i can re book my order and add few more items to it. Kindly help immediately, before shipping the products. My contact number mentioned in the order number 'LightInTheHouse' order details

Kindly acknowledge the same. Once i have the money back in my account, I want to reorder with additional items. Kindly help. Please

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L
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box cancelled order. why?? if the payment was confirmed!! order [protected]

Please, help about the order [protected].
I had made the payment of that yesterday 08/jun and I received the confirmation of that from my credit card.
The site had confirmed the payment too.
But now, my order status is cancelled.

Please, let me know why! It's urgent

I tried to access by my order, but any option is available. (See in the attached print).
As my order status is canceled, I just want to know about the return payment, because any information of returned there is in my credit card

I'm so sad about this issue... I need this one asap

Luiz fernando oliveira
Comprador. [protected]@gmail.com

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T
1:39 pm EDT

Light In The Box hair

I order 4 bundles of hair on the 30th of May I cancelled my order the following day after.I then ensured that i got a ticket requesting for a refund because the delivery time will be too long because I have an up coming prom.Now they have told me I will get a refund withing 3-5 days time it's now June the 5th.What am I meant to do when I have prom coming and I have not recieve my money.Come on now do something in order to resolve the issue because I am very disappointed at this point and am definetly not pleased with you guys services.Being as their is nothing to contact you guys with directly you should ensure that you get back in touch which each and everyone who has this prob lem and sort it out immediately.

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S
9:31 am EDT

Light In The Box product never received and they won't refund me

Don't ever order anything from here! If nothing goes wrong, it's okay. If something goes wrong, there's no help to get from their costumer service!

I ordered 2 phones for my boyfriend and I from Lightinthebox on April 27th 2017. I paid for express shipping which is 5-7 days. The phones are for some reason sent seperately, and 7 days later my boyfriend's phone arrives. A week goes by and my phone still didn't arrive, so I contact the costumer service who then claims that I have received and signed for both phones and then suggests it's my neighbour who took it.

I then have to go through A LOT of trouble to prove that I only signed for 1 item and therefore never received my phone.
After this they then sent me a new and different tracking number to shut me up, yet after another week nothing happens. I then contact DHL and they say that, yes the tracking number is in the system for some weird reason, but they have never received a package to send off to me.

Costumer service now says that it has been sent back to the logistics department due to some costumes issue (funny that the first phone arrived without problems, no?) and they wont do anything before they receive the phone back. At the same time I have now gotten 3 new emails saying that my item is on its way, BEFORE and AFTER they say that it has been sent back to the logistics department.

This being said, it is a computer who writes me those stupid answers. I keep writing them, each day, attaching all proof I've got and I get the exact same answer written by some computer, saying that I need to have patience and that they will contact me when they receive the phone back.

Since the phone was never sent, they will never receive it back at their logistics department and I am now without a phone and missing $200.

Never ever buy anything slightly expensive from this page!

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N
10:59 am EDT

Light In The Box still waiting for my credit

I buy a pair of shoes on may 9, 2017, I cancelled the same day because the delivery will be to long, the take my money on my credit card but I am still waiting for my credit . today is june 5, 2017. the company is Light in The Box. How many time do I have to wait to receive my money back to my credit card

somebody know, how to call then, I am in canada

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Gabriele Sangrigoli
US
Jun 20, 2017 3:50 pm EDT

Same for me from Norway here. I don't know what to do. Did you get your money back in those days or the problem persist?

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J
8:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box additional charge of $17.43 added for c. o. d

There was no mention of any additional charges to be applied to my purchaseat the time I placed the order. When I went to our local post office to pick up my package there was a c.o.d. charge of $17.43 which had to be paid, I have tried many times to contact this company but to no avail there seems to be a complete lack of customer service, they dont give a hoot about servicing their customers, nowhere on their site is there anactual direct link
that will take you to a customer service rep. or a complaints dept. I did receive a link to a complaints supervisor but it did not work, because the message could not be transmitted, and to try againwhich i did but by this time the submit button did not appear so I couldnt resubmit the message. All in all it appears that this company doint give a hoot about customer satisfaction. and now I will be submitting another complaint

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Update by John Cawley
Jun 02, 2017 8:42 pm EDT

Here I go again this was a seperated orderwhich was placed before the last debacle. This time it was a customs charge of $34.86. Nothing was ever said about paying custom duties on shipmants.What irks me about this one is the fact they would not ship by post but insisted I pay for courier delivery
which unfortunately I did. They used DHL for the shipper. and they were the ones who collectedthe customs duties. Because I am not at home during the day I chose the option, they offer of picking up my package at thier Hamilton Depot. But of couse they tried to deliver the package today, so now I will have yo contact DHL and find out how I can get my package. This has been a most frustrating, time wasting series of events. Before you think I must be a raving lunatic fordealing with these people again after my first debacle. The first order was not delivered before I placed the second order. Which will be last.

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Y
4:14 am EDT

Light In The Box don't buy anything from them!

Two weeks ago I received a notification from Miniinthebox stating that my order was cancelled. They asked me to contact them as soon as possible but when I actually did they didn't reply. These two weeks I kept trying to reach someone from Miniinthebox, but failed. I have no idea what is going on or why was my order cancelled. In the message they didn't explain anything, only said that order was cancelled. I want to know the reason and of course I'm curious about when will I get my refund.
But is seems like Miniinthebox decided to keep my money. What a big and fat scam! Don't buy anything from them!

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S
5:03 am EDT

Light In The Box agreed full refund for cancellation not honoured

2 May 2017. I ordered some product for £58.87 in website. https://www.lightinthebox.com/

5 May 2017. I cancelled this order because it didn't ship for long time.
5 May 2017. They proceeded refund and said that they will arrange full refund GBP58.87 immediately. It usually takes 3-5 days to be processed by LightInTheBox.com.

25 May 2017. I'm still waiting for this.

There is no way to contact them. They make me can't find any result what I want to find. It is infinity roof.

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About Light In The Box

Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Stolen card details that was used to make unauthorised transactions from my account amounting to 6k + was posted on Nov 13, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 884 reviews. Light In The Box has resolved 276 complaints.
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    Nov 14, 2024
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Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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