Light In The Box’s earns a 2.2-star rating from 884 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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fraud
My order had arrived after one month since I placed it instead of 3-day shipping. Moreover, 2 items were broken. According to their policies, I had a right to open a dispute after 45 days and I have to wait for that long to do it. But they didn't help me at all. All I want is to get a refund and do not understand what exactly takes you so long to make this decision.
probably my own fault
It's probably my own stupidity, but, I didn't create an account when I was buying from your site/store. I paid extra for the express delivery but still haven't received anything on my end. If someone could get in contact with me so we can find out what has happened, that'd be lovely.
Unsure how you'd automatically know how to get in contact with me so, my e-mail address is [protected]@hotmail.com
Regards.
where is my order
Hi, my name is Lovevesha Emanuel and I placed an order on the 23rd of August and I paid for 3-4days shipping! It's has been a week and 1 day and I still haven't received my order! I need my 4 bundles of hair before Friday 1st September 2017.
Order Number: [protected]
Please get back to me as soon as possible as I really need my delivery.
Please contact me on: [protected] or
Email: [protected]@gmail.com
homtom ht50 mobile order number is [protected]
My order is not shipped from light in the box i check daily in my order same ON TIME they not shipped my order ON TIME ON TIME why r they doing dis things i don't no taking my money and not responding customer and I think that one of the biggest mistake i do that order in light in the box the estimated shipping date is also over 27 August i order Homtom ht50 mobile on 18 August order number is [protected] they are not reply my tickets and my mail the payment is also paid but the order is still processing since 12 days are gon express exp shipping 4-10days now 12days r gon...
j'ai acheté une montre et elle ne fonctionnait pas. montre no.1 d6 andriod 5.1 smartwatch
No de commande [protected]
Date de livraison: 05/09/2016 mais je l'ai reçu au mois de novembre et après seulement une semaine, je ne réussissais plus à la faire fonctionner. Je l'ai donc retourné le 14/11/2016. On m'a dit qu'on communiquerait avec moi dès qu'ils recevraient ma montre. J'ai eu plusieurs échanges de courriels avec eux mais on a cessé de communiquer avec moi le 6 avril 2017. Depuis aucune nouvelle d'eux. J'attends toujours. Merci
projector ch-85
I have purchased projector through lighting he box.com and received my item on 17th August 2017. When opened the packing, no packing list in that box, but received projector, short TV cable, socket and paper without full information about installation guidance, on that paper no projector name/ number. Finally I checked up with YouTube and other sources, I could not get any information about that projector. I spent more than ₹8500 on that projector but used less. I feel there is no power adaptor and proper manual for installation and maintenance. Please provide me the missing
items/ information in full, projector manufactured company name and address with mail id for future clarifications if any. Please guide me in all respects. If possible please send installation process video and booklets full for my mail id. [protected]@yahoo.com.
lace synthetic hair wigs
I ordered two Lace synthetic hair wigs paid extra for 2-3 day shipping and they took my money out right away from the bank. I'm suppose to be getting my order today and now they email me saying it has not been sent out yet bc they want a copy of a bill like fpl or water which makes no sence. I paid for my products and extra and it still has yet to be even shipped. Wtf ? And no contact number for them really ? A lot of nicely priced products on site but doesn't seem like a reliable company. If my product isn't here by tomorrow I will do All I can to discredit this company.
braiding hair
Attention:
I have sent several emails and clicked on the package not received tab. This is unacceptable.
I would like a full refund for the two purchases of braiding hair I never received.
1st order # [protected]
2nd order # 2454229.
My full name is diana parrish
My email is [protected]@yahoo.com
Either one arrived to the location given and confirmed.
product
I don't know where should I complaint about these cheaters. They haven't deliver my order.It's been more than 2 months and I didn't get my order. I have lodged several complaints in their site but they are giving me stupid excuses. Even I checked their tracker and it's showing me that the order returned back to their origin (China) but still they are making excuses. I don't know what to do.
dress
I seldom order anything from online, and now I know why. Ordered a dress from Light in the Box. DO NOT EVER USE THIS company!
The dress did arrive in a timely fashion, but, it wasn't the dress I ordered. It was advertised as cotton, but, it is, in actuality, some sort of really poor quality synthetic.
I ordered a 2X...I wear and 18 normally. I held the dress up when I opened the package and realized, although marked on the label as 2X, it was probably no more than a size 4. I couldn't even get it over my head.
Took the dress to one of my girlfriends who wears a size 12, and, she, too, was unable to pull the dress down past her neck.
So, I tried to find a phone number to deal with the problem...none available, except in China. I have followed their procedure per return policy via email, but, after reading all the reviews and complaints about this company...why don't we ever do that BEFORE ordering...I have come to the conclusion that I have lost my $25. Haven't received any response at all, even though they claim they respond within 24 hours...it's been two weeks.
So, lesson learned...do not deal with this company again...than goodness I only ordered one dress, or I'd be out a lot more money. Shameful.
failed refund & shipping
This is an incident involving a $543 package that I ordered online from Light in the box. This company appeared to have a variety of good products online, but the moment that I sent the purchase, I have come to regret the decision more and more. I ordered the package on the 30th of June. It is currently the 10th of August, and I still do not have my package! Throughout the entire waiting process, I've messaged Light in the box faculty countless times. Whenever I messaged them, the responder seemed agitated saying that I didn't understand their policy of how long things take to arrive and that "for my sake, they hope it arrives quickly." Even though they told me that it would be a 3-5 day shipping time and that processing takes a few days, it is literally more than 5 weeks later and I still do not have my product.
The package that I ordered is a road bike that I need to use to get to and from work. The fact that I don't have it has compromised my ability to work more hours, and on top of that I am short $543. I asked for a refund, and now they're telling to wait 60 days for my product without acknowledging my request of a refund. 60 DAYS. I want my money back, and this is so unprofessional.
nail art products
I placed an order (#[protected]) for 14 items and a total of $70.12, on July 24, 2017. I paid extra for expedited shipping which was 4-8 days delivery plus tracking information. It is now August 4, 2017, I don't get any specific tracking information when click the track option on their website. I have contacted them more than 4 times asking about this issue I get blanketed "sorry for inconvenience check the tracking information etc" basically nothing useful. The responses almost sound robotic and when I look at the status of my inquiries I see this message: August 03, 2017 05:36 PM [protected] Package Not Received Resolved [protected]. How can they say my issue is resolved when it is anything but resolved? I want my shipping money refunded and I want to know if I am actually going to receive this order and if I don't get satisfactory response I want my full order amount refunded to me.
I thank anyone who can help me regarding this issue in advance. I don't want to have to consult legal support but I will if pushed.
shoes
I bought shoes mens shoes size 10 that were supposed to be at my house in 5 to 8 days!
I complained after 18 days and received women's size 7 Fake Nike shoes!
I sent an email that was never answered!
I called! Line Busy !
What Next !
Kiss 34$ Good Buy? ?
This is the 1st response I've had after three emails!
What do you want! Just tell me !
I want my money back !
Scam company!
delivery failure of cancellation
On the 1st of August, I had placed an order on 4 san disk 32 GB memory cards. Upon realising that it was 4, paying $85.51 in total. I had cancelled my order as I had only intended to purchase 2. After ordering 2 and paying $44.24. I checked my bank account only to find both payments had processed, despite cancelling the order for 4 memory cards before the orders were shipped. I had cancelled it both on the website and on the app. Please explain and take into consideration to cancel the order before it's delivery
order no.#[protected] phablet 10.1 inch silver
I have booked a phablet 10.1 inch silver color with order no.#[protected] on 28/07/2017. Till today it is not shipped. I am very anxiety about this. Requesting to arrange to send the phablet at an earliest. I have booked other product and it isalso showing shipped. So iam getting anxious. So send the phablet at an earliest. Thnak you. Have a nice day.
scam in shipping and not receiving order and no way to contact live
When will this place be taken down. They are not legit.,
Nobody order from here, you will regret it and definitely lose money.
I have no idea where they are located, since they cant be reached, but its overseas. they have a web site, lightinthebox,
I paid for express shipping, days after when I checked status, it still hadn't left and had expect delivery of 7 days after I placed the order.
shoes
Hi i ordered two pairs of sandals about 2 to 3 weeks ago i recieved them and both are two small and one is a size 4 and i m a size 7 i would like to return them and get a refund but can t find any email address or telephone number i m very disappointed with lightinthebox it s my first order and the last please can you help many thanks michele ballinger.
order of clothes
one of the most terrible e-shopping website, i have sent a previous complaint but no response so i decided to send another one and would like to escalate it to the management there.
I have placed an order since 8th of July and they have automatically deducted the fund and the status of the order does not change which is in progress although i was informed that the order will be shipped by 11 of July, i`m sending a lot or tickets"complaints" to them but no reply, i ended up by cancelling the order and still no reply or confirmation of the cancellation.
wondering if it`s a fraud website...can anybody help resolving my problem?
can`t trace my order despite deducted from my credit card
i have placed an order from the 6th of July order number [protected] and only one item is shipped and the remaining not yet, i can`t trace anything, asked many times through the ticket request about the day of shipment and when should i expect the one already shipped but no reply, on the other hand i`m bounded by a time frame as i would be traveling so i need to know a full status of my full order!
return & replace
Please be noted that customer return & replace help support system is not helping at all.
I've been trying unsuccessfully for hours to return & replace
my order: [protected]
Shipping address : Joseph Prussien
6437 Emlen St
Philadelphia 19119 Pennsylvania
United States
Return for change of sizes:
No 1) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Black|]
S380057600007
Please change size L to 2X
No 2) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Gray|]
S380057600008
Please change size L to 2X
No 3) Men's Oxford Spring Summer Fall Winter Comfort Leather Outdoor Office & Career Casual Party & Evening Flat Heel Ruffles Lace-up Black |Color: Black|
Please change size from size: US-6.5/EU38/ UK5-5.5/ CN38|] To size US 9- 9.5...
Thanks in advance for your prompt attention.
I can be reached at [protected]@yahool.com or on my cell: [protected]
Truly,
Joseph Prussien
Light In The Box Reviews 0
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About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 21, 2024 - View all Light In The Box contacts
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