Light In The Box’s earns a 2.2-star rating from 884 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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product
Quantity Price
1
led 20w pendant light modern design/ led ring/ 220v~240/100~120v/special for office, showroom, livingroom
led 20w pendant light modern design/ led ring/ 220v~240/100~120v/special for office, showroom, livingroom
light source color - white
Voltage - 220-240V
Color - Black
Hi,
Im Ajay from India (Hyderabad) we would like to buy this product, but when we go for the payments it say your credit card limit is does not exceed the price, wondering because we did not even type our credit card number yet. Can you please help me out in this. my Phn no is [protected]
horrible service
This has to be the worst company ive ever order from. Their service is awful they are not helpful at all they are liars and want take ur money only. Please dont deal with them at all. Ive order my kids sneakers for school the beginning of the month its alrwady the 24th and still nothing. I countinued to cotact them and they did not resolve anything as they said. I paid for expressed shipping only to have my orders shipped a wk later. They also tried giving me a reward the was not accurate or giving to me... I ask about recieving a refund on my express shipping no response.. They also commented that if my item is not recieve by the 22nd to contact them but the date the sent out that comment was the 24th does that make any since i will never order with this company again and i would advise everyone to stay away from this company
xiaomi mi band 2
I ordered 3 Xiaomi Mi Band 2 and paid for duties insurance. I was charged $30 duty fee and contacted Lightinthebox about it. They returned $10 to my credit card and added 20 in my credit (I dont know why!). I asked them to refund $20 dollars to my credit card and they said they did. I did not receive that amount in my account and opened a ticket with them. Now I am in a loop with them where they keep replying back to me with the same message since 2 weeks.
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Dear customer,
We have verified that we proceeded to the corresponding refund, please check the following detail for your respective verification:
cybersource CybsNumber:5027326907966586604755
GC Number:[protected] USD -10.[protected]:53:07.0 refund
storecredit Related Order#:[protected]
Related Merchant#:1
Source :credit
Expiration : USD -20.[protected]:34:58.0 refund
Please feel free to contact us if you have any further questions.
Sincerely,
Marlem
www.light/miniinthebox.com
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I keep telling them that I did not receive the refund and they just reply with the above message.
notebook
I ordered and paid for a new notebook over a week ago, on a shipped in 24 hours basis.
I have tracked my order, and it has not been shipped yet.
Either you contact me urgently, and advise what is happening, or I will go to social media and tell all concerned. And I will contact the legal team to discuss action
The fact that you make it almost impossible to contact you, leads me to believe that you are a very untrustworthy company.
wig
I order a wig from y'all a week ago and it kept saying I didn't do the payment and that my card was declined but you took the money out my account already. I tried it three times and it kept saying the same thing. I was wondering what is going on and why it kept saying that? I cancelled all three of the orders and hoping I can get my my money back for it.
order. no.: [protected]
Tracking number isLX437747361CN : 2x bouquet reallity fern leaf artificial . I hav tried constantly to inform light in the box company about the above named item... I have not yet received this item. Please do not ignore this complaint or you will leave me no alternative to contact ombudsman
Just to say this item was purchased at the beginning of the second week of August, and was due to be delivered at the end of the third week in August.
Light in the box declared that bulk orders would probably be sent in single items to enable the orders to be delivered more quickly than that of a bulk order.
Best regards. J. Ross
led light up shoes pink
Have been trying to find a contact number or address for over a week now. Bought my daughter these sneakers. They worked fine for a week. Charged them once and now one shoe won't charge. Please let me know what u can do to fix this. She has not even had them long and already one shoe won't work. The chargers work but one shoe won't take charge at all.
my account and order vanished or banished?
In early august 2018, i placed an order for a 'xiomi mi band 2' from lightinthbox.com ; payed through debit card and it displayed that my order will be shipped within next 2-3days, and that it'll reach me within next 15days. But it didn't happen so even after a month.
So I sent a ticket as recommended by the site and got a satisfactory answer stating that my order will be delivered within the completion of 60days that is before 8th September 2017 and if not, than i should write another ticket.
Guess what? I didn't get my order, so to write another ticket, I logged in to my account and it displayed 'wrong password '; I did all the necessary procedures to revive my password and when I finally logged in, all my order and ticket history was cleared... it was all vanished ... there was no order or ticket!
Please look into the matter and get me my order as soon as possible.
Regards
Mirza sultan
slow delivery and cancellation with refund.
I ordered an item on the 23rd August, I've had mutiple emails saying it's shipped and on its way, I'm still waiting.
I've emailed to try and cancel the item so I can get my money back, I've had no response.
I was told my delivery would be within 5 days its now almost been a month and I still don't have the product. I no longer need or want the item anymore and would like a refund.
Thank you.
I need to change my shipping address!
I need to change my shipping adress.because i forgot to put the housenumber...
I saw(on the tracking list) my order is allready in the netherlands.but how can they deliver?
if the dont know my .
so please please please help me change it!
i go crazy and i try everything to change the adress but it doesnt help!
i write many tickets on the website aswell, but that doesnt help!
please, never order from them
My package never arrived. ordered several items in June, and now it's September. I think it's the right time for panicking.
According to the provided tracking number my package was on its way to the US, then it reached New York and all of a sudden was shipped to China again. Ok, I really have no desire to find out why it was sent back, I just want my money back. And it's not easy to do because their reps stopped answering me and since then I have no way to contact them again.
discount amount double time
Hello. I was ordering a dress.. And i was trying to pay for dress.. But it's shows that it was sometring wrong.. and i can't order the dress.. Ok i thought, maybe i will try another company..and next day i check my bank account-and of course it's shows that it was TWO times discount the same amount from my bank account. How i can get my money back?
terms not clear
I am trying to purchase some products frin this website but as the items are shipped from china it may impose custom duty in destination country. It is mentioned in the shipping terms and conditions that customer can opt for duty and tax insurance to avoid duty expenses at the time of delivery but this option is not at all available at the time of any product purchase. Only normal shipping insurance check box is created at the time of check out while purchasing. This I think is a fraud with the customer s. Every time a customer buy anything from this website, there occursva problem of custom duty tax which increases the cost to double. moreover there is no conact number or email id mentioned any where in the website. They are making fools of the customer s to create bluddy tickets everytime after spending monry and then leavr the customer waiting for their revert.
Bull [censor].
hair
Hello, I have ordered 4bundles or hair on Sunday the 3rd of September 2017 and I payed a £10 fee on express delivery for 3-4 days shipping, however it has been a week and 1 day and I still haven't received m package! I need it before the 19th of September so I hope you can contact me and sort this out.
I'm based in the U.K.
Mobile number: [protected]
account cannot be deleted
Hello,
I want to delete my account at LightInTheBox, but their website does not offer this option and even provides no customer service email address or phone number.
So I want LightInTheBox not just to deactivate, but to delete my account, especially my login name and password.
I can not find my client number, but I once had an order with the order number [protected].
Greetings
I have got the same terrible experience, I wouldn’t suggest even register there. All items ARS in a very low quality, item colors doesn’t much those in their pictures. This company is stealing your money and not returning your payment.
Just stay away from them. They don’t have functionality “delete account “ so unethical company.
Don’t buy anything from them! You will never receive your order. Also, they will try to charge you again for reshipping or they will give you a partial refund if you don’t want your order to be reshipped. I had to escalate my claim to paypal to get a full refund. Now I want to delete my account with them but the website doesn’t have that option.
clothes
I originally ordered a full water proof camaflauge jacketed out arrived to small and a medium I contacted through returns on website and did not understand what they meant as io did not revive code o phone to send it back with I had a new number when I understood I signed back in via gmail [protected]@gmail.com but my orders had been deleted and hadd no way of contacting please help me.
I did not receive my order $400
I have not received my order. I ordered online 8/4/17, they supposedly shipped 8/10/17. I notified them by email 9/2/17 that I had not received my package--they responded 9/2/17 stating it was still in transit and I would receive it by 9/17/17. I responded 9/7/17 by telling them the package was indeed late and I'd be in touch. They responsed 9/7/17 again telling me they delivered 8/24/17. This makes no sense. I emailed them 9/8/17 to tell them I have received NOTHING...no response! I just want the items I purchased or a refund. Why is that too much to ask?
adult unicorn onesie, color blue, price 22$ without tax and shipping
I ordered a unicorn onesie and payed for it on the spot when I finished my order, but it appears that 2 days later I get an email from your company telling me that my order is "pending" and that I need to finish my payment. I don't understand why I got that email since I payed on the spot, I got a message from the bank telling me that the money have been taken from my bank account so I'd like to know why my order is not being shipped already since I payed for it.
children's tablet cancelled
I am left absolutely furious after ordering a child's tablet for my daughters first birthday roughly 3 weeks ago! I went to try and find out why it hadn't been delivered only to find out that my order has been cancelled ! I paid in full and there is no explanation good enough for this disgusting customer service! My order number was [protected] ! I want some sort of explanation and resolution immediately ! My contact details are as followed;
Email : [protected]@outlook.com
Phone number: [protected]
I expect to hear back from you soon !
Katie laszlo
led light strip is wrong.
I have ordered, paid for and received an LED light strip with controller, and it is not what was advertised. although the remote displays a white option, there is no white colour on the strip.
To add to the annoyance, your 'my orders' section is showing the order has not even been placed so I cant use any of the returns, replacements or cancellations etc. links.
My email address is [protected]@gmail.com
I expect an email with your plan of action for resolution,
I would like a replacement of the led strip to include white LEDS like the picture shows in the item description.
I have tried to look for a phone number which for obvious reasons you don't provide
I look forward to hearing back from you
Christopher Heath
Phone number:[protected]
Light In The Box Reviews 0
If you represent Light In The Box, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 21, 2024
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Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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