L'Oreal International
Reviews and Complaints

Hello,
I recently tried Paradise Extatic mascara...I usually use Voluminous...but a friend recommended the Paradise, so I gave it a try. When I was applying it for the first time, I felt something sharp on the skin around my eye. I realized the mascara brush had scratched me. Nothing too serious, luckily it didn't scratch my eyeball...I could see the wire tip of the brush was exposed...metal showing. Please check this out! Hopefully it was a one time thing, but I wouldn't want it to be a flaw in the manufacturing of the brush. This was purchased at a Vita shop in Bergen, Norway. I have enclosed a photo.
Thanks for checking this out...Donna Rowsell

I purchased the hair color on June 6th at my local Wal Mart and I was a light to med blonde/brown and the exact day I placed the coloring on my hair and left it for the time specified for hard to cover hair then as soon as I rinsed, shampooed, and also followed with the conditioner it was extremely bright red at the roots and three gradually got lighter and lighter towards the ends and ultimately I wound up with approximately 4 DIFFERENT shades in my hair when I was under the impression that it was all supposed to be a beautiful bright intense Auburn. That was immediately after I finished the entire process to begin with and I have washed it four times since the initial coloring and now it's such a disgrace of pinks, and peaches, and yellows, and dark browns then red at the top and roots that I am completely ashamed and embarrassed to even go out in public with my hair being the disaster it is. Please I am extremely distraught emotionally and mentally over what has happened to my entire length of hair since i administered the color made by your company to the point I won't go out in public without a head scarf or hat. Please I am begging and pleading with you to address this issue that I am so traumatized by having to live with this ungodly outcome until my hair is in condition to attempt to even remotely fix the disaster that I'm wearing on my head. I would greatly appreciate a response as soon as possible.

I have bought INFALLIBLE gel Krayon Kajal recently for MRP 675 Rupees,
Whenever i apply this on my eyes, it is always doing irritation to my eyes. Eyes are filled with water, become red, my vision gets blurry and become puffy too for 2-3 days, even when applied for one time only.

I get cold too when eyes get watery.
I bought this expensive product with so much trust that it will not be harmful to my eyes as I am buying it from a Trusted and Branded Company.

But it totally breaks my heart. Even normal kajals are doing fine with my eyes, for whom I had thought, they may be harmful for my eyes.

I used this product to dye my hair dark brown, my hair was medium brown, and the finished result is BLACK and looks horrible. I have now tried washing my hair 15 times in the last 15 days since dying it to try and lighten the colour but it is still JET BLACK and nothing like the image showed on the box. REALLY DISAPPOINTED and will never buy Loreal hair dye again.

I purchased this product this evening particularly because the box advertised 100% resistant gray coverage. I followed the instructions completely and it did not cover the gray roots. I'm very unhappy with the results.

I have used other L'Oréal color products with some success many times, but I bought excellence creme because I thought it wouldn't dry out my hair so badly and it would also cover the gray. The box advertises "nothing protects or covers gray better", but my roots don't look much darker than they were before I applied the product. I wouldn't mind getting a refund for the purchase of the cost of the box. I also don't know how long I have to wait to try to color again with a product that WILL color the gray roots.

Hello, my name is nili and I live in israel. I have been using the exellance hair kit number 7.43 for many years. Recently I could not find it and the service in israel gave unsatisfactory answers saying they dont know why this kit is missing and they have no idea when they will have it in the near future
What is the reason and can I I purchase it directly from you?
Sincerely
Nili segal

Hello,
Hope you will respond and help as representative of L'oreal. As there are so many contact emails but none got me any reply, I sent emails to : [protected]@uk.loreal.com
[protected]@loreal.com
[protected]@loreal.com
About the Maybelline Mascara applicator came apart when I could have still use it for many many times. This is a faulty item and Maybelline Should be a quality product not something from the market !

But your system is a mess, I sent those emails since 2 weeks ago, No One bothered to reply !

Hope you will help

Thanks
Winnie

i have purchased a foundation from L'Oreal Paris collection i had not run out of my first one so tuck me a week to get round to opening it when i did i noticed it had hard bits around the pump and didnt feel right when i tryed to apply the products from l'oreal paris are not cheap and im not happy ive brought the product to not be able to use it i can not return to shop as they said i didnt have a reseat so now im money down and no foundation.

This is the 2nd time I have bought this hair colour at $18 a box from my local supermarket.

I have brown hair & was after the vibrant purple it shows on this box & against the original hair colour on the top of box.
I have not even seen a glimpse of purple in my hair.
It even stated on the box Suited for dark hair colour.
It is very disappointing. I won't be buying this product again.

I recently used loreal preference hair colour, and would like to point out that although it does state on the box that if covers all grey, this product does not! My hair as you can see in the included photos is now pink/ purple and in some places it has not covered at all! I am very unhappy about this as to my cost iam going to have to colour my hair again, which is not good for my hair having to dye it again after two days after the last dye.

I recently bought the L'Oreal colorista "wash-out" colour in turquoise and it was the biggest and most expensive mistake I ever made. My hair is now a disgusting pale green that will never fade, more than 15 washes later. Not even a costly trip to the hairdresser worked to get rid of it. It just damaged my hair more. I am about to go on a big holiday and am devastated that my hair will look so terrible in photos. I read that using pink dye might cancel it out, but it only worked for me until the next time I washed my hair. So I had to go away and buy multiple bottles of the colorista pink, so I can try to make my hair look passable everyday while on holidays. I'm afraid I will just have to chop all my hair off to make any difference. Very disappointing product.
Contact info: [protected]@yahoo. ie

I bought Loreal Blue shade eyeliner and Lipstick on 50% discount. And when I opened it that eye liner in unable to use and Lipstick it was in 2 pieces. While giving they didn't tell that discount material is defective. If I knew this earlier I must not taken it. It's so costly that after discount also the product which u are selling, it should be durable at least.

Hi,

I am taking this time to write this complaint about the above said l'oreal products because I am beyond disappointed! I am horrified even at how this product has damaged my hair, its roots and my scalp. I am so disgusted to be receiving this from an international brand.

I opted to use these products because they were said to be sulfate free which claims to be good for colored hair. I have no issue in particular there.

But, I cannot stress this enough. The amount of hairfall I have is horryfying. It started out mildly then increased over time!

Below I have attatched photos of which. The one on the tissue is from the shower — we're talking only one shower. And the one on the black portion is after the shower. Now, this part of hair fall in the black portion happens more than five times a day. Even more sometimes. Don't you think that is a scary amount of hair fall lost in one day?!

Other than that the texture of my hair is downright horrible. It feels like it's been colored everyday for the past weeks.

I come from the philippines, and I don't care where your products are manufactured, the quality should be consistent no matter where in the world they are shipped.

This is the absolute worst!

Hi,

This is the first time I have purchased un l'Orieal face product and I am sorry to say, I am very disappointed. This product peels off my face, after apply it. It is so embarrassing, cause everyone noticed and thought I have some kind of skin disease . I would like to have a refund. Please advise.

Looking forward to your reply and thoughts.

Many thanks
Nastran Bahri
Rue de la Terrassière 25
1207, Geneve
CH

I bought a dark ponl hair dye nd it didn't even come thru alil bit it looks like I didn't do anything. I want a refund or free hair dye of my choice of color this has never happen to me before nd I've been dying my own hair for 18 years. Contact me at [protected]@yahoo.com
On the box it says it works for light blonde medium blonde or dark blonde nd I have dark blonde nothing showes up at all.

I started using L'Oréal product on my hair a few months ago. The shampoo and conditioners. My hair was shoulder length. Over a period of time my hair started to break, I would touch my and it would come out in my hands. I am very disappointed by this product line. At this point, I have less than a inch of hair. I went to my doctor and she stated the it was the L'Oreal products.

I have been one of your most loyal customers as long as you have been making Voluminous mascara. Over the last 2 years I have noticed that the mascara has not lasted as long as it usually had, but in the past 6 months or so the mascara has been drying out even faster. I don't know what you've changed in your formula, but I just bought my current tube 2 weeks ago and it barely has any product on the brush today. I have always loved this mascara, but whatever changes you are making are forcing me to look for a new brand.

Jacquelyn McClish
536 Paolo Cir. NW
Canton, Ohio 44709
[protected]

I started using your hair product, cause I thought if I paid more that I wouldn't get grey so fast, but, instead, I wasted my time and my money! (which I'm on a fixed income) I started using the hair color product about a year ago, and I kid you not, I got grey within 3 weeks! So the next time I bought it, I thought maybe I didn't leave it on long enough, but the same thing happened! 3 weeks later, everyone was saying I needed to dye my hair cause they were seeing a lot of grey! I bought I little different color this time, and followed directions to the T, and SAME thing! So, I figured, let my niece help me (she's a hair dresser) to apply the hair color, thinking that it would come out better, but NO! UGH! I am sooo upset and disappointed in your hair dye, that I got myself sick! I can't afford to keep buying more and more color, every 3weeks! Just wanted you to know, that I bought 4 boxes of hair color and they all were B.S.!

Third compact of the product purchased in as many months. Problem; after 2-3 weeks the products breaks apart, and it becomes impossible to use the product and brush due to the mess the broken pieces of blush create. I love the blush, but at $10.00 or so for each compact, it is impossible to continue to wast money, on a product that is unstable. Help!

Hi ive been using your loreal infallible 24-hr matt for quite some time now and have always been really happy with it and purchase 1 or 2 each month as its now all i will use. However just recently i decidid to give the infallible total cover a try as its by the same company and the ingredients are almost identical on the cover factor is greater.. however after only two days using this i started to come out in a blister type rash on my face (almost identical to little burns) i have attached the photo evidence of this. And as i only use foundation liquid and no other all over product on my face i knew this was the cause and find it a little strange how 2 products from the same brand/range & company with the same ingredients can have diffrent effects and not only that i have seen allergic type rash's ect but this one however was more of a open wound/burn type rash and has now left me with small white scarring on my face and im really upset by this so want this brought to your attention. Many thanks