L'Oreal International
Reviews and Complaints

I love this product however the hole is too large so when the brush is pulled out there is too much product on the brush and I end up making a mess and wasting product trying to scrape some off the brush to apply. If you could make the hole a bit smaller you would have much better reviews and users. My daughter loved it but stopped using it because of the mess by too much product distributed on the brush to use. I thank you for your time and hopefully your consideration.

I bought a number 1 light ash blonde hair dye from online I put it on once it came and it turned my hair black was not till I looked at the packaging the next day that I realised that it was a different numbered colour creme. This has been really upsetting for me i have spent the last week refusing to leave the house with my hair like this. It had cost me more money having to rectify my hair and get it back to blonde. I'm really appalled that this has happened and will not be using your products again in the future

I have always been a major consumer of L'Oréal products for years. I recently purchased the clay detoxifying mask and I tried it a few days ago reading the instructions and sticking to them completely and I flared up in a massive rash and woke up with bumps on my face.. I already suffer from chronic anxiety and it has become progressively worse after the use of your product and has resulted in me not being able to leave the house to go to university. I am completely embarrassed with the state of my skin thanks to this product and wish for an explanation immediately. I now have to seek medical advice to calm and heal this rash on my face.

I have black hair and I wanted to change it to blonde and thats why i used your product. I bought ash blonde medium hair colour and my hair is still black and haven't changed a bit. As a consumer i'm really not happy about it. I bought it around the last week of jan or first week of feb. I don't know much about the solution for this. My friends suggested me to ask for a compensation amount because the product didn't work and thats like cheating.

I have been using the colour riche lipstick in Sandstone and Mica for a few years now. They are a fantastic product. I recently bought a new Colour Riche in Mica and it burns my lips. I have tried using it a few times since and again today the border around my lips have a burning sensation. Did you change the formula? If so is there any chance of going back to the old formula? Do you have any suggestions for me?

You have chosen Amena Khan as a spokesperson for your hair products. It is lovely that you have chosen a representative wearing a hijab to represent the many observant Muslim customers. However, Amena Khan has a history of tweets (recently deleted but saved via screenshots available on the web) against Israel. I am an American and I don't want to buy products promoted by those who spout hate against entire countries (an ally of America, in this case). Either your marketing team does not do its homework and is unaware of the character of Ms. Khan (in which case how can I trust the company and its products) or it is purposefully targeting Jews with their choice. There are many other cosmetic companies out there. I used to be partial to L'Oreal.

Hi and good day.
This is not a complaint but I did not know where else to email. First of all let
Me tell you how much of a life saver your loreal
Root touch up as been for me. Apaologize if it's a sob story but just trying to explain.
I'm 50 years old and have just got out of a very abusive marriage for 28 years. My kids are grown and so I asked our local women's centre to help me get out!
In my marriage I've been hit struck and have been bruised so many times. On many occasion I've also had my hair pulled out of my head. A very common thing as he wanted to make me look ugly so no other man would look at me. Very controlling man and jealous! Over the years, having my hair pulled out, my hair on the top and sides of my head is either very thin or totally gone and is not growing back. Thank God I found your product Loreal root touch up. I know it's purpose is to cover gray patches but in my case I use it to cover my bald or thin spots on my scalp. Being on a very very low income due to the separation, I go through maybe 2-3 tina of root cover up per week. The average price is approx $10-$11 and amore than I am able to keep up with.
Being a woman going out in public as been a struggle
For me because of my
Looks so this product allows me to venture out feeling ok.
I'm not sure if this is something you can even help me with, but I pray and beg loreal, if there is any way possible in this world can you guys help me with either a couple of vouchers to be able to purchase a few
More of this product. As I said I've bought so so many and am now finding it so difficult being a Ken to afford it as I'm in transition and trying to get my life together. It was actually my physiologist that suggested to me I email your company.
This product for a short time in my life makes me feel like a woman again and gives me the self esteem I've lacked for years. Please please please🙏🙏🙏🙏🙏. Anything would be a huge help. I use the dark brown colour root touch up.
Again I am begging you for a little help to get me through this terrible time
In my life

My address is 2
Laumman Place
Mount Pearl
nFLD
A1N5B3.

May God bless you and I look forward to hearing from you

Nany

I have been using the minerals true match for several years and have found it the ideal foundation for my skin with excellent coverage and colour match. This week I went to purchase a replacement and couldn't find any in any of the stores I visited, after speaking to a makeup assistant I was informed that the packaging had changed, the assistant informed me that it was the same product just different packaging and the colours had been remanded, I showed her the colour I had previously purchased as I had taken the label from the old pot with me to make sure I bought the right colour. She then advised me of the new name of the true match mineral which I duly purchased. On returning home I opened my new true match minerals to discover it now doesn't contain a application brush which was disappointing, I proceeded to open the product to find that there is now a strange mesh as the dispenser which will only dispense a tiny amount of foundation if u bang it against the work surface, if this wasn't disappointing enough the colour was completely wrong, I had a tiny amount of my old foundation left and the colours are completely different very very disappointed.

Have been using your product for awhile and when I went to open the gloves to put on the color, I couldn't get them open. Luckily I had a cheap pair of gloves in my basement, but I was very frustrated and worried I would have to buy another product. Please check your product to see if they open correctly.
Box #70M802 (purchased at Acme, Kirkwood Highway, Wilmington, De 19808
Roseann Molasion
[protected]@comcast.net

I don't normally complain, but I thought I needed to tell you that the last 3-4 mascara products have been flaking on my face around my eyes. I have been using this mascara for over 10 years and this has never happened before. I buy my mascara at Walmart, is that the reason? Are they old by the time they get there? Not sure what you can do about this?
Linda Irwin
[protected]@yahoo.com
[protected]

First let me say I'm sorry to be making a complaint — I don't normally do this and usually like Loreal products, but feel you should know how totally unsatisfactory I found this product to be. I tried the subject powder for the first time (WalMart, $8.86, week of Jan. 1, 2018) expecting complete satisfaction since it's Loreal, but unfortunately this is not what happened. I've used it several times, applying different ways, and each time it was splotchy and made my skin look older (I'm 63, but I've always taken care of my face/neck skin and it looks good for my age).in some places it would not 'stick' or spread, and most other places it looked too thick after trying to cover the bare spots.

I'm not telling you this expecting compensation (WalMart is good about giving store credit). If this helps, normally I put powder on after I've applied Loreal Age Perfect Day Cream, and have never had this problem before.

Thanks for taking this comment in the spirit it was intended.

I am a regular customer of Loreal Paris products.I recently bought loreal Paris hair colour.It's seal was stuck using a tape but I thought it to be a design at the tape was placed very clearly. When I opened the pack I found the colourant missing.Thus, the pack cannot be used and my 600 rupees are wasted.I hope you understand my problem and will look into it.
PRODUCT'S BATCH NO.-[protected]

After using your eye cream product a few times, I developed red burn marks under and above my eyes and on my cheek bones, that were dry and burning. I bought this product at Wal-Mart, and would like a refund please.
Dec. 24, 2017. The address for Wal-Mart is 4705 130th. Ave SE, Calgary Alberta, Canada. T2Z 3V8.

Regards,
Shirley Otway
1203-310 McKenzie Towne Gate, SE
Calgary, Alberta
Canada
T2Z 1A6

I only purchase L'Oreal products. However, I recently purchased voluminous Superstar waterproof hydrofuge mascara. I purchased the other voluminous waterproof mascaras and love them. The difference is the Superstar made my eyes itch terribly. I'm not sure if there's a different ingredient in the Superstar than the others, but I have to take it off immediately. I've never had this reaction before. Is there any way that you can send me the voluminous mascara, the one that has two ends labeled 1 and 2 in blackest black and I can send you back the Superstar mascara that I purchased. I love the volume is mascara, but the Superstar is the worst product that I've worn. I've never had an allergic reaction like I had to that mascara. Please advise if you can send me a new voluminous mascara with two ends, labeled 1 and 2 in the blackest black color and I can send you back the Superstar mascara? Please advise. I would like to continue to buy these products in the future but I feel like I wasted my money on the Superstar mascara and I would like to get the regular one. I've attached a photo of the mascara that I purchased in superstar that I do not like. I would like it if you could send me the same mascara, not in Superstar . I look forward to hearing from you and I appreciate you reading this complaint. Thank you

My contact information is below

Heather Barnett
2141 springhouse lane
Aston pa 19014
Email: [protected]@yahoo.com

I am a fully qualified beautician, I had a little girls dance to do and after the first product didn't work, I bought this a back up, what a mistake she was home in an hour to 2 hours max and reduced to tears with in an hour home her dress ruined and my name being slated with the threat of loss of reputation, I have spent 100s of pounds on your on products and there shocking, not only that this has made public by her angry mother blaming me for this when its clear from your reviews this product is terrible and should be taking of the shelf's, I would like some one to get intoch or I will be taking this to trading standards.

I am devastated with result of a L'Oreal night cream product I used. I Missed on full day of work as a result!

I am an 53 year old adult male that uses day and night cream on a regular basis. A friend purchased for me as a gift L'Oreal night time use face mask cream product that I applied as per the bottles instructions. Half hour after applying the produce my face started to feel a burning sensation. After feeling the cream burning my face I immediately washed it off. The next morning my eyes swelled up and my facial skin had red blotches all over.

I did not go to work that day and with embarrassment I went to work the following day. I employed with law enforcement. 4 days after using the cream my eyes are still swollen. Picture attached.

I am totalling upset with the product I used and want to bring to your attention my frustrations.

I can be reached at [protected] or by email at [protected]@gmail.com.

Thanks and look forward to hearing from you!

Dean Cantelon

I purchased a Color Hair product this week, and usually this product cover all grey hair. Although I did use the same way that I used before, it not worked this time. What happened? Did your product change the formulation? I would like another product to try again. I used the Preference #37-Floride.
But, if your product changed the formulation let me know and I will use another brand.
Thanks
Magali

Love the make-up. However, once the bottle gets down to 1/3 the pump no longer will dispense the liquid makeup. I have to pry open the cap, shake, and fight with it for 2 weeks to get the remaining amount out. I use q-tips to try to reach what I can but it is such a waste. I rotate, turn upside down, shake. Not trying to get every last drop but not wanting to waste what is obviously another 2-3 weeks of use. Wish there was a better design for getting use of what is in the bottle.

L'oreal please read the comments on this site that is suppose to go to customer complaint center but I wonder if you are seeing it. This is likely just one site where the complaints keep coming at the decision to remove from your line a HG product beloved by so many. Please check it out.

https://www.complaintsboard.com/complaints/loreal-loreal-evercreme-nourishing-leave-in-spray-discontinued-c876268.html

You have made the caps so cheap that they break the first time you close them. When it happened the first time I thought it was a fluke. Then I bought a shampoo and conditioner, and both tops cracked the first time I closed them. This never used to happen with the old caps. What did you save by switching to the new cheap caps: 10 cents? You've just lost a customer.