My daughter booked a short break to Corfu reference lov5844487u flying on 4 September from Birmingham returning Sept 7 th paid £479.47 plus insurance and stop fee. The Ryanair flight diverted to Athens not even close to her destination. A line young female abandoned trying to contact love holidays Ryanair or anyone for help. Nobody helped her you both robbed her off with an apology and no advice about what she should do. She tried at information desk to get help everyone spoke Greek no reps at airport. The plane left Athens having disembarked everyone and flew to Corfu to pick up returning passengers to top it off. She was in the airport for 5 hours exhausted and phoned me and had no choice but to book into the only expensive hotel at the airport and then book herself a flight back the next day. She was told to claim on insurance they rejected her claim. She was told by you to claim from Ryanair and you sent a link. It doesn't work because you have to have an account and she doesnt. She didn't have her holiday just 24 hours of complete stress after working so hard and saving for her break. So I am making a formal complaint and requesting you refund her holiday. She has been trying ever since she got back and all you do is pass her on to someone else who can't help it's dusgusting
Desired outcome: Refund