Lowe's
Reviews and Complaints

My name is M. Crosthwait. Myself and my spouse, LK Crosthwait, are long time LOWE's and KitchenAid customers; we even have a LOWE's Professional Credit Account.
In the past we have purchased many (MANY!) products from LOWE's to include Whirlpool and KitchenAid appliances; which is the basis of a complaint on a current KitchenAid product purchased in August 2022 at the LOWE"s store in Sierra Vista, Arizona.
I have just spent the past two hours today and another hour yesterday trying to contact and / or send a message to both the Whirlpool and KitchenAid consumer website without luck; sat on hold with customer service [protected]) for another hour yesterday as well; no response.

Regardless, here is my story: In May 2022 I purchased a house in Bisbee, AZ. In August 2022 I purchased a KitchenAid gas range (SN: RB3018322) from LOWE's in Sierra Vista, AZ; the stove was delivered and installed by LOWE's staff. Immediately it was noticed the stove had a defect in that the oven would not a set temperature, while fluctuating wildly by 100's of degrees. Went back to LOWE's with the problem and all they wished to talk about was 'extended warranty' on a product they had sold me just 5 days prior.!

LOWES staff advised calling the official Whirlpool / KitchenAid repair center, (Authorized Technical Services @ [protected]) in Tucson, AZ. I did so and a technician appointment was made... OVER 45 DAYS LATER! The useless defective stove sat idle. At last a technician arrived and indicated the whole problem was 'calibration' and and unlevel surface, all adjustments made. The stove then worked for almost 3 days... then started wide temperature swings with the smell of burning plastic apparent at the higher temps.

Authorized Technical Services was - again - contacted and another appointment made for late October 2022... over 30 days away; The defective stove sat idle with only burner tops working. On the day of the scheduled appointment with the Authorized Technical Services staff a phone call was received from the technician asking if we had the new parts from Whirlpool (?); which turned out to be a control panel and sensors. Of course, we did not have any parts (Why would we?); so the appointment was cancelled by the Authorized Technical Services repairman on-the-spot.

Another month or-so went by, and Authorized Technical Services called to inform the parts had been received and a technician would be there soon to install; it is now November 17, 2022. The technician arrived and spent about two hours installing parts; making adjustments and checking the gas range over... everything worked fine, the technician left. Things were fine for about 20 minutes, while I was trying to bake a pie, the temperature again began fluctuating and when set at 350 degrees, the oven temperature would be between 250 to 500 degrees. I decided to try just living with the problem and had a friend bake Thanksgiving Dinner using a stove I had given to them when replacing it with the new KitchenAid!.

I (again) went to LOWE's in Sierra Vista, AZ and was (again) advised there was nothing that could be done and to contact Whirlpool directly. I went away.

Then, while trying to bake bread the temperature went WA-a-a-a-ay up and (again) the smell of something burning was detected as the smoke alarm blared, but no smoke or flame noticed. This time I called Whirlpool directly at behest of LOWE's. Eventually, I was hooked up to an overly officious person (kept calling me 'sir' in a derisive tone) in something called the 'Safety Office'. This nitwit offered no help at all and advised the home should be evacuated and authorities notified (!?!?!?!) due to fire danger. I hung up. Whatever. Decided to buy another stove, but suddenly the oven more-or-less useless stove began to hold temperature with only a 50 degree =/- fluctuation. Which was livable, but required constant monitoring.

Then three days ago, while making breakfast in the oven, with a PYREX casserole dish, I stepped away for 10 minutes, the oven temperature on its own skyrocketed to over 500 degrees (at least); shattering the PYREX dish and flooding the oven with burnt oatmeal and smoking raisins.

This is unacceptable.
I would like my money back or a credit towards a new gas range.
Thank-you for your time.
M. Crosthwait
POB 732
BISBEE, AZ 85603
c: [protected]

We had/paid for a delivery at our home. When the item was delivered not only did the workers let an empty refrigerator box blow out of the truck and hit my truck, they left a huge oil stain in my driveway on a 5 year old house. The item was sent back for other reasons mainly it was not new rather a floor model. When the same two delivery guys came back to pick it up I mentioned the oil stain they left the last time, Ii wasn't too upset at the time, rather I just mentioned it mentioned it in conversation. Immediately the driver got all defensive and basically called me a lair. I said it was not an issue since Lowe's offered now us a a discount for the spill. Didn't matter he continued to get louder and started threatening me, so I told him to leave and he refused. I told he he was now trespassing and he needed to leave. Nope he wanted a fight. I tried to explain to the other guy that was in near the truck, that when they delivered the last time their truck leaked a large amount of oil in my driveway. As with the first guy he went off and denied it happened, without even asking to see what I was talking about. No one asked to see the stain just denied it right off and both became violent wanting to fight me. The second guy called me a "white cracker mother [censored]er" and started actually pretending to charge up the driveway at me. I retreated to my home and he started pacing the side walk yelling that he wanted to fight me this went on for a few minutes until I went out with my video camera and started to record him. At that point the y jumped in their truck and drove off. Upset I called the store in Greece and immediately some supervisor name Jeff , blamed it on a "contractor". Contractor that has a truck that says "Lows's" all over it. My wife the person that made the purchase called to day an got a huge runaround. Basically she was told it was a "he said she said" thing. No women involved at that time so what does that mean? I have proof they made the oil spill, and that they knew it at the time. I was willing to ignore it, and as I said I was just mentioning it to the driver, not blaming him but rather pointing out that they were told to use a truck that everyone knew was leaking a lot of oil. Why they had to go all militant on me is beyond me. I got mad because they called me a liar. I know what I saw, I know that was the only vehicle in my drive way that day I have proof and where the stain was, was consistent with a large delivery truck backing in. So now that I was physically threatened by two racist (they pulled the white cracker card) and your Greece store wants to blame it on a "contractor" delivery service, then tell my wife they wont replace the item that was sent back, and the $100 credit for fixing the 18" oil stain is off the table. As if that would even cover the repair. I also found marks where the box hit my truck when they did the initial delivery. I felt bad for them because it was a high wind day and it got away from them, but after their racist rants and threats I don't. The box ended up in my neighbors yard and she has it on her video camera. I did speak to the delivery service representative and she promised to get me the names of the two, because they will be reported to the police. I'm sorry but my wife was told they refuse to deliver to our house again. As if it is their choice? My wife was told they never had a complaint with these two, yet I'll do you one better. We get a lot of deliveries here from other companies and I have never had a complaint. Facts are they made a huge oil stain in my driveway, and hit my truck with a large box, all of which I wasn't too concerned about. They got defensive and called a liar, made racist remarks and made physical threats so now I am concerned with the damage. I need your insurance company name, because the Greece store said they would handle fixing the damage.I don't care about the two delivery drivers, they were forced to use that truck and they and their supervisor knew it was leaking. The reason I know this is the one big mouth tried to cover it with saw dust while the other guy kept me busy signing the papers in my garage. They were so busy trying to hide the leak that I had to remind them they needed to take a picture of the delivered item which the first guy told they would take when they got her. Oh and by the way why did they back into my driveway on the initial delivery, yet stayed in the street when they came to pick it up? Same item. Were there other complaints they leaked oil in driveways? As further proof there is a fresh oil stain in the road where they parked yesterday. All liars form the delivery guys to the manager Jeff at the Greece store. I would think better choices could be made. Any time you want to send a rational person to my house to see what I am talking about just let me know. All correspondence in E-mail please. [protected]@aol.com can't wait to hear from you thank you for your time

Ordered 4 windows for home, Niceville Florida (Mar/Feb 2022). Delivered in June 2022, one of four were broken in transport. Reordered 1 window, window arrived at Destin FL store in Sept of 2022. Store lost window. Reordered another window, arrived Dec 22, 2022. Had an install date of Jan 10, 2022, but store could not locate window for two days. I now can't get the Destin Lowes Store to call me back on when install date will occur. Store Manager (Shawn) said he would handle this himself and call me back either last night or today. I called and left message today at noon (1pm EST). As of today at 4:20 Central Time Shawn has not called me back despite leaving two messages for him to call me back on when install date would occur. Extremely frustrating. At this point I just want my money back for the window.

Lowes has Summit installation come out and damaged all my brand new doors they even ordered them to short. They sent out a new guy and re measured and he said

It would take a while to reorder correct custom size doors once again, they would call once ready month gos by no word or updates and I call no answer or response and I call Lowe’s they said they never received a new order, and they On January 3rd Summit dropped us due to damages that their employee caused! So now we are without doors and out money and no fix to this issue Lowes and summit are a rip off! And dishonest!

Bought blower mower Craftsman in 1/4/23 to replace my blower (gas line broken). Come back home fixed my blower after about 3 hours returned to Lowes store with not open box and returned, for refund. In customer service - return items they open box, and we all see it was previously used. Because I never open box, so I left store with receipt of purchase and leave box. They said I swap blowers and I returned my used one. But I never open box (that's a way I bought it) and my used blower is different brand "Troy Bilt" bought from same store # 1935 in Sarasota on Fruitville road in 2017 and I have a receipt. Today I went to make complain with manager of store but He said it is to late they throw box or blower to trash and He reject to refund payment in approximately $132. IN past I bought in the same time lawn mower Honda, Edger grass trimmer-Husquarna and later Craftsman, I make picture from Troy Bilt blower showed to manager with ZERO success.

Lowes is now reselling defective hot water heaters

we bought 2 hot water heaters from lowes. The second one an associate talked us into a new hot water heater on a scratch and dent sale for a 50 gallon electric hot water heater he said had never been installed for 1/2 price. We bought it and paid to have it installed and it would not work, would not heat water. We paid to have it unisnstalled and returned it to lowes. After 4 hours in the store the manager finally would only return our orignal purchase. They knew that water heater had been installed before but sold it to us anyway. We had it for 2 weeks but when we drained it to go back, the water was very rusty coming out of the drain. That didn't happen in 2 weeks! Lowes does not stand behind their water heaters. If anything goes wrong with them, they want you to call the manufacturer, even less than 3o days! Do not buy from them.

I purchased a Christmas tree online that was advertised as being a “slim” tree. Upon setting up a couple weeks after purchase, it was not slim at all, in fact it was a full size tree and could not be used. It was immediately re-packed back into original box for return. I wasn’t concerned about return as Lowes has a published 90 day return policy. When I tried to return in store, return was refused, they wouldn’t even return for store credit. It should be stated that this wasn’t a cheap purchase, even on sale the tree was over $300. I am very disappointed in Lowes over the handling of this and likely will never shop here again for anything!

I ordered and paid for a refrigerator on 4 January 2023 to be delivered on 5 January... it was but was damaged. I requested it to be replaced with an undamaged one and haul off the "dead" one we had used for several years. The contract delivery people said they could return the defective but could not haul away the one that was to be replaced if they couldn't deliver the new one. I have inquired every day as to the status of the replacement and am assured I will get a call from the "distribution manager within 24 hours". This has not happened although I have been assured multiple times by the customer care ladies they have forwarded the info to the aforementioned distribution center... no responses, no communication at all unless I initiate it and still NO REFRIGERATOR. I think their internal communications system is either flawed or the personnel are incompetent.

OMG... what a cluster! I purchased a refrigerator for delivery on Sunday, January 8. I made the purchase from the Lowe's on Fruitville Road in Sarasota, Florida. This is for one of the rental properties I manage. The delivery never happened. I also didn't get a call from the subcontractor delivery service saying they couldn't deliver it.

When I called the phone number for the subcontractor (5 different times) I got a message each time saying they are having "technical" problems and can't take my call. How convenient.

It turns out that despite telling Lowe's that the house is on a narrow, one-way street, they sent a 28-foot box truck and (surprise) couldn't get to the house.

I called the store and they initially had no record of my delivery. When they finally found it, did they take ownership and try to resolve it themselves? Of course not! They gave me a new phone number for the subcontractor and wished me a good day.

I called the subcontractor at the new number provided and was told delivery would now be on Wednesday between 8:00 AM and 8:00 PM. There is nothing they can do because it takes them 2 days to get a smaller truck!

I called Lowe's again and thought I had been routed to the delivery department, but after several minutes trying to cajole them into doing something to resolve the problem, I was told that I would be transferred to the "appeasement" department. Things are so bad at Lowe's that they have an Appeasement Department?

Well, it turns out I was speaking with Customer Service (a euphemism for "I can't or won't do anything to help you even though it's our screw-up") and I was transferred to Lowe's Delivery, which also did nothing to help me.

So now, the very nice emergency room ER nurse who works nights because the hospital is understaffed has to once again shift her schedule so she can get her refrigerator.

I honestly thought Lowe's was better than this. I was wrong.

Placed an online order mid Oct for delivery. It posted 2of3 items for store pickup.. [protected].. tried to change but system would not allow. Never picked up items.. received a ready for pickup on Oct 19, 2022 which stated items would be returned to stock after 4 days and order cancelled. To my surprise I received an “It was great to see you” email Jan 6, 2023 thanking me for picking up my order. Again I Never picked up an order.

I’ve spent over 2 hrs either talking to AI or on hold with a few minutes talking to C/S. No good answers.. left with C/S was going to look at cameras with manager and call me back. Did not happen Jan 7th. Tried to restart on Jan 8th but got totally jacked around and left on hold or dropped call game. At least that’s how I feel. I guess I will wait until charge comes through on CC and charged fraud by Lowe’s.

We placed an online order on 12/31/2022 for a hot water heater and some misc. plumbing items (order number [protected]), and selected the available delivery option for Saturday 1/7 between 8am-12pm.

Saturday arrives, old, leaky hot water heater gets removed by the contractor and they are ready to install the new one by 11am and take lunch. 12pm passes and no call, no show on the delivery. We call Lowes and are told the delivery should go out today... should? What is the point of scheduling a delivery if it can't be relied on? Contractor says he'll wait and we call back at 2pm. Same response of "should."

At this point I get put on hold and eventually hung up on. Call back, ask to speak to receiving. Get handed off several times over the course of 15 minutes before reconnecting with the first associate. She finally transfers me to the manager on duty who looks into it, only to tell us it's not going out today and they will do what they can to get it out first thing tomorrow.

So now I have a contractor who needs to return on a $unday and a house with no hot water. If I had a truck I'd head to the store now and fulfill my own damn order. Unbelievable lack of assured service from a popular nationwide company. Even if someone had called and explained the situation it would have been somewhat better... but instead I was given misleading information up until the point of speaking with the manager.

Please make this right, as I now have to pay out of pocket for the contractor to return tomorrow.

I filled out the on-line forms and scheduled an appointment for a price quote for a whole house generator. On the day of the appointment (12/24), Paul with Lowes called me to say he could not make it out for our appointment and added that he would call me the following Tuesday to reschedule. That would have been 12/27. It is now 1/7 and nobody called me back to reschedule. Very poor customer service.

Went to Lowes at Crowfoot in Calgary. Nobody around in the paint department to help me. There was a paint color chart for the Minwax gel stain, which I wanted. There was only 1 color of stain to choose from on the shelves, so I looked at Varathane products and there was a large stock of those colors, but no color chart to choose from. An employee from the Appliance department (great guy) who I had bought a microwave from a couple weeks prior tried to help me. He called for an associate from the paint department about 6 times and no one showed up. So I left. The other thing is the store doesn't have many of the items, it shows in stock at that store online, so you end up making a trip to the store for nothing.

I set up claim # [protected] to repair my whirlpool microwave wmh53521hz that I bought in March 2020.
The repair shop, Goodman Home Solutions, was to have been here on Jan 4th from 12 to 5. Never showed up and never called. Now I am still out of a microwave and have to wait even longer to get them back out.
Very poor service.
I would like this rectified by an apology and immediate repair performed without undo delay.
Michael Horn
308 Valley Dr
Longwood, FL 32779
[protected]

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From: "Lowe's Golf Cart"
To:[protected]@yahoo.com
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Subject:CONGRATULATIONS! writer61 You are the lucky online winner of a brand new Sweepstakes Club Car Golf Cart entry!
Date:Thu, 05 Jan 2023 01:30:44 +0100
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You have won an Club Car Golf Cart

Order #[protected] Case #[protected]

This Range was delivered on 12/28/2022 in Washington, NC to an address on 3rd St. The delivery team was met by my Property Manager, Jennifer Schaffer, and there were 4 items on the invoice plus I paid for the removal and haul away of the old range there.

The delivery man did attempt to call me but I live in Hawaii so there is about a 6/7 hours time difference and it was the middle of my night. So I didn't get his message until I awoke. I did try calling back but the call went to no where. It was a call out only system.

When I reached Jennifer, she told me that they'd taken the old Range but the new one was damaged badly in the back and unusable. She pointed this out to them and they said that she should call and report it and they would come with a new one the next day and it would be no problem. She believed them.

They'd also brought the wrong cord.

I called Customer Service, speaking to Naomi several times, and she only said that a case file had been created on this with notes made (Jennifer had called), that they have escalated it, and they would try to get it resolved soon.

This is unacceptable from a company such as Lowes. When I purchased this Range, there were several in stock. It seems they decided to deliver the damaged one to me instead of calling someone and rescheduling for when they had a good Range in stock.

Essentially, they sold me junk and tried to get full price! Bait & Switch!

I am a property investor who has purchased from Lowes in MANY STATES, Many Times, and I have a long track record with them. Usually I have been treated with respect and kindness.

The Delivery Team should not attempt to deliver JUNK! They should have some common sense and some ability to do what is right for Lowes Customers! And they certainly shouldn't LIE to the receiving person and mislead them, which is what happened here.

2 years ago we purchased 2 back doors from Lowes. In the past year we have noticed that the aluminum siding that was installed at the time is coming off along the door frame. I have made numerous attempts to contact the store as well as customer service but all anyone can say is that Lowes only guarantees the product and install for 1 year and that i would have to get a private contactor to fix your shoddy work. We spent thousands of dollars and trusted that we would have a good product.

We have had aluminum siding installed on our home and it has lasted for years. Obviously this was not a job well done. What kind of company gives only a 1 year warranty on a product that should last for years to come?

I am writing this in the hopes that you will fix this and I hope that there are not thousands of unhappy Lowes customers out there who are experiencing the same problem.

Our contract is with store # 561 in Webster , Texas

Bought a Samsung Bespoke refrigerator with glass panels in 9/2022; wrong refrigerator was delivered in 10/2022 and 2 weeks later correct refrigerator was delivered but the glass panels I purchased with the refrigerator were not shipped; glass panels arrived 12/9/22 and I have contacts Lowes in store , at customer service and I cannot get anyone to install the panels. Lowes says to contact Samsung, Samsung says it is Lowe's job. I have had 3 cases opened with Lowes Customer Service and am always told someone will call me back and they never do. I went to local store to talk store manager but could not get with him instead I was placed with a supervisor who could not help me.

I shopped in Lowe's Kingsport gathered my items went to self checkout scanned all but 2 pieces of plumbing which had no package nor did it have any numbers on them to scan so I made the mistake to ask for assistance but instead she tells me I have to go find price for items. Which in this case just to much the area recently had real cold snap a lot of people pipes froze and almost all local stores have very little plumbing so they were picked over put wrong spot wrong boxes so I tell her I'm not doing that and she says she's to busy she cantso I told her I guess you can just keep it all and started out door but decided I really needed these parts so I went to customer services told them the story the only thing they said at all was ok I asked if they wanted to sell this stuff no response at all. Went back by self checkout and Lady to busy to go check prices was gone home depot here I come Lowe's not interested in selling or customer service