Lowe's
Reviews and Complaints

I live in New Orleans, LA. I bought a Frigidaire fridge on line on 6-9-22 to be picked up on 6-13-22. Since this fridge was for a new house in Mobile, AL, we had to rent a U-haul trailer and drive 2 hours to pick up the fridge. The "Pick Up" department emailed me and texted me that my order was ready for pick up. I confirmed prior to my arrival that I was on my way (at least 1-1/2 hours before). We arrived and it took 2 more hours and 3 different managers to find the fridge in the back to bring up for us to load. The excuse was that they had to unwrap it to verify the model number as pertaining to my order, and then they had to re-wrap the fridge (which is why it was taking 2 hours). Managers John and Chase finally got the fridge and helped us load it on the trailer. John processed a discount of $150.26 (due to the recall on the icemaker which had to be replaced) and showed me the computer entry (I have a pic of the computer screen), but that discount never posted to my Lowe's account. Needless to say, my husband and I barely made it back to Mobile, offload the fridge by ourselves, and then return the U-haul trailer before it closed. We let the fridge rest overnight before plugging it in.

At 7:30a.m. the next morning, we had to unwrap the plastic wrap and foam and get ready to plug in the fridge. When we unwrapped it, the back corner edge (freezer side) was severely crumpled and dented in. I was livid. It took me about 8 phone calls (of 15 to 20 minutes each and then the call drops) waiting to talk to someone with Customer Service at the Foley, Al store. No one seems to answer phones there! I finally got to speak to the only Manager that seemed to be working that day = Becky. I went through the whole story about the ordeal of getting this fridge and discovered the damages. I told her I had pics to provide. She said it was not necessary to send the pics and offered me and additional 20% discount. I agreed. That discount has never posted to my Lowe's account either.

I have made dozens and dozens of phone calls to this store the past three weeks. The calls roll over and over and over again, only to be dropped after 20 minutes or more. OR, if someone does answer, they pick up without saying anything and hang up. The few times I have gotten through to anyone, no one knows which manager is working and I have left my name and number for ANY Manager to call me back, Still no return calls. I should not have to pursue credits due to me from so-called Managers at this store. There is no customer service doing their job and after knowing of 5 managers first names only, none of them have EVER returned my calls or provided the credits to my account that they offered to do and I accepted in good faith.

I've shopped at two other Lowes locations in Mobile with no problems and I shop locally in New Orleans with no problems either. Someone on the Corporate level needs to do something about the lack of management and Customer Service at the Foley, AL store.

I have similar experience. Ordered a refrigerator in stock at my local store online, because my old refrigerator decided to die at 10pm on a friday 15th of july. The site said (2) in stock, so I ordered it with a delivery date of tuesday the 19th. Got a comfirmation but was saying it was coming from a regional warehouse about 2hrs away. No big deal as long as I get it. Monday night got a email saying it would be delivered between 8am and noon. At noon I check and now is saying will be delivered on the 23rd. The customer rep said they tried calling, but only got a busy signal. those calls never happened. She they said they didnt have people to get order out. So I asked what happens on the 23rd if you have no shows. She said thats why its called "estimated". Not very customer service of her, especially when they billed me even though it says they wont until the item ships. So now they may get it to me on Sat if everyone shows up for work. Good grief and going into the store doesnt do any good because its separate from online and they were less helpful than the onlline reps. When did poor service become standard?

6/24/22 I went to Lowe's #728 to inquire about special order vanity tops.

I had to leave & come back after an hour due to the associate being at lunch & she was the ONLY associate that could help me with my order.

I got my estimates from the details I provided & picked out a material. I was told to purchase a measuring detail, which I did, & someone would be in contact with me within 2-3 business days. After 5 days with no call from Lowe's to reach out to me, I called back only to be put on hold for 15 minutes on one call & 32 on the second call. At this point, I'm starting to get frustrated. I finally reached someone in that dept on the 1st of July (1 week later than the original date I went to the store). They stated that they would have the guy that measures call me within the hour. He never did. On July 2nd, I called the store to speak with a manager in hopes of getting the number myself, so that I could just call him. By day's end, I was told he would contact me & was also given the number in case he didn't. I ended up having to call him anyway. I got a long story about a sick cat from him as his excuse for not calling me. The measurement was finally done on July 6th. BUT he told me my detail had been canceled & he couldn't email them the measurements until they fixed it on the Lowes site. I never canceled it. After numerous calls to the only associate that can order these special order tops, I was told by her that she put in a request to Corporate to get this straightened out. But, also that she & the only other associate that was crossed trained to do special order countertops would be going on vacation for a week in a couple of days. Needless to say, I never got the tops ordered before the associates left for vacation. Today I called & was told neither associate was working today & the one who specializes in these orders would be gone for another whole week. I finally spoke with a manager there, whose name is Brian, who told me it was impossible for them to order my items today because the associate was not there. That is ridiculous to me. Here it is almost 4 weeks later, & still no help from Lowe's. During all of this, I also had a company contact me for the installation date. I haven't even ordered materials yet. Another company contacted me this week for install. So much miscommunication with this company. So here I am waiting on a call from Brian to give me more bad news. I'm DONE! Home Depot here I come...

I ordered a washer/dryer on May 7th, 2022.

On May 7th Lowes estimated my delivery date to be in late June but moved the date forward several times. Then Lowes scheduled an actual delivery for 7/1/2022, 7/7/2022, 7/14/2022, and 7/16/2022. I waited all day on each separate scheduled delivery date and no one showed up. I have been calling my local store since May and no one has ever picked up the phone. I called Lowes customer care many times. The last few times I called Lowes customer care I finally filled a complaint on 3 separate dates, 7/4/2022, 7/7/2022, and 7/14/2022. Each time I was told that someone would get back to me within 24 hours. No one ever called me back regarding my complaints. On 7/16/2022 I called customer care to request a refund. Customer care said someone would call me back within 24 hours to arrange a refund. No one ever called regarding my request for a refund.

A few other details:

I called GE in late June to find out if there was a supply issue with my order since I placed my order on 5/7/2022 and it was a long time to wait for a washer/dryer. The GE representative told me that they have over 1000 of the washer I ordered and 800 of the dryer I ordered in stock and I should call Lowes.

I received several email correspondence from Lowes saying my delivery was successful. But my order was never delivered.

My order indicates that I picked up part of my order but I never picked up any of my order, and my order was never delivered.

Lowes customer care tried calling my local store many times while placing me on hold and could never reach anyone at my local store.

I finally filled a dispute with my credit card company for any charges relating to my order placed against my credit card.

Placed online order for refrigerator in stock on 7/9/22 to be delivered on 7/18. Received email confirmion order invoice on July 10th that delivery scheduled for 18th between 8am to 12pm. Lowe's called during the hours of delivery on our purchase to inform us they didn't even have the refrigerator in stock. That their scedule and order system was messed up by former employee. Also, they did have a refrigerator in stock of that model at a location on Carey across town, but it was allocated to the customer that purchased it 3 days after us. Why, what is wrong with this place? Horrible at resolving customer issues! They couldn't reroute that refrigerator they had at their local location when we had multiple confirmations our delivery was all set and scheduled to be on time. This needs resolved by their incompetent management team, not thrown on the customer! What a bad way to represent a company to a loyal customer for years. Wow

I purchased a Dishwasher on Friday to be delivered on Sunday along with a refill kit. the driver showed up with the dishwasher but no refill kit. I called the number

I was given to ask what they would do about it. I was told they were in Orlando. And being that I was in Jacksonville Fl. I would have to call the store where I made the purchase. not much concern from the delivery driver either. Driver said not my fault, Lowes did not give us the fill kit. The Olando number I was given was no help other than to say oh [censored], they messed up. I feel Lowes as a representative of this delivery service has totally let me down. I have a plumber scheduled to install, and I hope he has the part I need to complete the install. The number I was given [protected]: option 4, was a waist of my time. I felt the delivery driver seemed angry and not helpful at all. Now I will probably need to make another trip to the store for a refund. I am not happy with your delivery service! Sale # S0503RR3 1366615 TRANS# [protected] 07-15-22

Doors were received, but one door was damaged, and the other door was installed wrong. We contacted the installer server twice about this with no results. Why are we being charge iterest on items not received?

Another charge 266.33, not charge by us, for lattice and assy.

This is serious and I would like to know what is going on and what Lowes is planning on doing?

I purchased this vanity about a year ago, and it has been a nightmare. First of all I was told when I purchased it that it would go to the room of my choice, and instead they just dropped off in my garage. There was no way we could get it up to my master bath so I had to hire a mover. I had to pay them $300.

Not any fault of yours but I had to pay for someone to move my plumbing, and install the vanity. Which cost me another $800.

Once installed I noticed the drawers stick when trying to open, they don't close as easy either. They are not lined up properly for there are gaps, a door just fell off, the stone top is horrible. You can't clean it and it stains. Can't get rid of the watermarks and it is chipped.

This product is a piece of crap and who ever assembled the vanity did a poor job. I am so disappointed, and it's not like I could just take it back.

I have been trying to have my flooring delivered and installed for over two months now. I purchased flooring at the Lowes store in Dallas at Northwest Hwy. Whenver I call the store I am not given an ETA of when my flooring will arrive. I was told that my flooring would arrive on July 1, 2022 between 8:00 AM and 8:00 PM. The delivery did not take place. I have been calling the store since July 1st to try and resolve the issue without any answers about when my product will arrive or be installed.

My name is Cara Horne on 6/12/22 I went into the Abington Lowes to purchase a washer, I was provided a damaged washer! I moved across the state and reported it on 6/16/22. I was referred to Samsung who lead me on for an entire month and finally told me on 7/14/22 that they could not help me. I also purchased a warrant they refuse to honor because it is still under manufacturer warranty. I’ve spent countless hours on the phone and took time off of work for this. I’m $1,000.00 in the hole because of this! Do the the right thing! Exchange the product

I've tried shopping at the Scranton/Dickson City PA location on several,occasions and have had the same negative experience every time. The employees lack training, bad supervision, and the ignorant associates should all be fired. No one in that store cares about the customer. I'd rather shop Ace Hardware or Home pot than put myself thru the headache of dealing with a bunch of misfits. They lack training and customer service skills at every level.

And I'm surely going to pass the word around of all my bad experiences at this location. Change of management and a lot of bad decisions seem to be the norm.

I purchased an LG Dishwasher from the Apache Junction, AZ store. They came out to install, after installing, he started a wash cycle, he didn't validate everything was working and just left. We were just moving into our new home and about 2 days later I opened the dishwasher and everything was soaking wet. I tried running another cycle to see if it was working properly, after it completed I opened the door and everything was still soaking wet and their was no heat. I went to the Lowes store where we purchased and informed them, I was told by the associate that I didn't purchase a high end product and should not expect it to dry all the way. I spent almost $800 for this appliance and I expect it to at least heat up and dry my dishes. The associate set up an apt with the installer to come back and check on the unit. I got a text message stating the installer would contact me with his arrival time, no one called me, so I spent 2 1/2 hours on hold trying to reach someone to find out when they were coming, I was told to contact LG because it was their product and I didn't purchase a warranty with Lowes. I contacted LG and was told if they come out and it is a problem related to install I would be charged and LG service. I called Lowes back and spoke with Julia she assured she would get the installer to come back out and check the unit. It was scheduled for today 7/14. again no one called me so I called and waited on hold for another hour, Was told my service call was canceled again by the installer because I don't have a warranty with them and that I would need to go back to LG because it has been over 30 days and they said their is nothing that Lowes can do for me. I have spent over $5000.00 in this past month at Lowes and am very disappointed on how I have been treated. This is totally unacceptable and I would like someone to get my $700.00 dishwasher to work. Please contact me at [protected] I look forward to hearing from someone in this matter.

WE had two deliveries to our home a Refrigerator and a freezer. These were around $3000. One of many appliances and other items we have bought from you through the years.

We got our Freezer and its all scratched up. I went to the store in Sayer PA and the Sales person Sue Gregory told me to call ASM Steve from 5-10. I could not get one person to answer the phone and I called 3 times and 20 minutes at least each time. I would like a discount at the very least for my scratched up freezer. I'm happy to provide pictures. I have no way of returning these freezer so I would am prepared to keep, but as a customer I would like you guys to make this right.

Thank you

Diana Newell

[protected] [protected]@yahoo.com

Typical bait and switch type of company. Placed an order July 8th for a dining table that promised to be delivered by July 13, but then the day of delivery they update their delivery status page to say July 22 delivery

As recently as the morning of July 13 they maintain a July 13 delivery date, but then all of a sudden (and without notifying the customer by phone, email or otherwise) it gets delayed by NINE days? If it's delayed by 9 days, you knew about this delay a long time ago

Be very careful when ordering from these guys, there's a very good chance you won't get what they're selling you

I am told by Crane Composites company -- YOU no longer are their distributor. I have a porch roof off and find you tell me to WAIT for notice of when product will be in. This will be the 3rd installation of this Sequentia Super 600 White 8' fiberglass roof. I AM Almost 89 years old and a Vet. Needed 7 panels. Old Removed because of wood rot in surrounding areas. Had to cut off old panels because of the GLUE effect of FlexSeal.on seams. If LOWES no longer has access to this product,,,,, NOTE THAT ON YOUR product screen. Might even suggest where I can get it. I may be in a stupid MESS here.

Ya know WE are real people Out Here. Your Customer phone wait is over 30 min. We used to have local lumber company and hardware stores here before YOU GUYS Moved IN! The OWNERS lived in Our Community! I could call them on a local call.

--- PaPa Tom Halpin -

[protected]@comcast.net [protected]

.. Just down the road near the 5 corners. ---

We bought a brand new Whirlpool upright freezer from Lowes on 5/2/22. Specifically to store and freeze the half cow we purchased.

5/24/22 rolls around and we open the freezer to find all the meet has defrosted. Lowe's will not issue a refund or replace the bogus freezer, not to mention the $$$ lost on spoiled beef. Lowe's told us we need to contact Whirlpool for a repair technician.

Here’s where we are at so far:

1st technician visit - must be the inverter- orders Inverter - few weeks later he comes to replace said inverter. Freezer still won’t work. Now it needs a new compressor - Still waiting for that part to show up.

We paid for a new, fully operational freezer and what I actually received was: $1,400 in the loss of beef & $1,037.61 for a BOGUS freezer. I'm at a loss of $2,437.61. At this point we already lost the beef (the reason for purchasing a freezer). Whirlpool and Lowes, obviously, doesn’t stand behind their products. By law any purchase includes an implied warranty—that items you buy are defect-free and will remain so for a reasonable amount of time. The 22 days the freezer did work and the 49 days of waiting for more replacement parts to make the freezer work again is UNREASONABLE.

What is Lowes/Whirlpool going to do to make this right? Another two months of waiting for more repair parts?

Whirlpool Upright Freezer

Model and serial numbers:

WZF34X20DW04

UB1304729

LOWES IS LOSING CUSTOMERS because of ASSURANT "WARRANTY".

Been WITHOUT a clothes washing machine FOR A MONTH.

BTW- we are a family of 5...so that's fun.

Assurant warranty continues to stall, asking OVER & OVER for me to submit proof of purchase & warranty, (both I have & done already) only to say they cant find either & will get back to me in 2 business days.

20+ phone calls later & 3 "escalations" & I'm NOWHERE near getting a working washing machine. I HATE LOWES. Absolutely LOTHE the place. Their products are cheaply made, overpriced, unreliable & their "warranty" is laughable.

I have purchased 2 extended warranties for this washing machine. It took so long to get service that the original plan expired! I was instructed that the claim could only be completed if I purchased another "warranty". $350 in "WARRANTIES" so far & NO WORKING MACHINE. Learned my lesson. Please don't make the same mistake as me readers.

LOWES "warranty" is a fraud all around. I purchased the "extended warranty" for a clothes washer. I barely got 2 full years out of the machine before it broke. I called to use the warranty. You only talk to foreign people who do not fully grasp the english language & communication is hard. They ask for the same personal identifying info & plan numbers OVER & OVER again, for you to discover that they dont actually know the difference between different types of appliances,(and will open a claim for the wrong one) or what is /or is not covered under the plan. After an ENTIRE MONTH of phone calls, emails, & submission of "proof" of purchase/warranty, I still have no working machine.

EVERY phone call or interaction is met with "we will respond back to you within 2 business days". In 2 days...yep you guessed it: they ask you to submit the same info all over again so they can reply back to you in another 2 business days.

ITS BEEN AN ENTIRE MONTH OF 2 BUSINESS DAYS REPLIES NOW!

They are a fraud because they actually have no intention of fixing the appliance or replacing it. They just want you to grow tired & give up contacting them.

On 4/21/2021 I purchased a GE Top load washing machine. At that time I purchased a 3 yr extended warranty.

On July 11, 2022 I called to place a repair service call. I was hung up on 3x

Tina- unhelpful, uncaring demanded to be transferred to supervisor -

she transferred the call- I was then hung up on

John- said GE will schedule the repair free of charge here is your claim # [protected] GE phone #[protected]. Called GE said their warranty of 1yr ended call Lowes for service.

Paula- hung up on me

called again after entering my info the system hung up on me.

Plan# 0999708445391474121112

model#GTW465ASNWW serial# DS966249G

The control valve for the hot and cold water is broken. It only emits hot water.

Item was purchased on 7/2-delevery sowed up on 7/3 and was rejected because of damaged item. Today is 7/11 and I am still not got my refrigerator. I have called the warehouse to many times to mention daily. I have called what was supposed to be cooperate and got a case created # [protected] on 7/7. Called back after being told I would be contacted withing 24 hours and did not receive call from warehouse. Called back to cooperate on 7/8-the lady on the phone setup a delivery for 7/10. Delivery did not come. Called the delivery company and warehouse and they both said no delivery was setup. Called back to cooperate today and the guy on the phone basically told me there was nothing he could do. What do I have to do to get my refrigerator delivered that I paid for? No one will call me back and this has changed my outlook for Lowes as major company that is crapping on a customer because of a system that a customer cannot talk to someone that can get issues resolved. Shame on Lowes for they way I have been treated as a customer. I am to point now that I feel I should be reimbursed for the time I have spent trying to get my refrigerator delivered. The lady from Thursdays call said it best in her notes to the warehouse in the 24 hour demand statement.