Lowe's
Reviews and Complaints

I ordered a Dewalt drill bit (DEWALT 3/8-in 6-in Titanium Nitride Coated Hss Twist Drill Bit, Item #689774, Model #DD5124) online on April 23, 2022 for a project. I picked it up at the Lowe's on Lake Underhill in Orlando on May 2, 2022. Once I finished my project (July 28, 2022), I realized I didn't need the bit after all. The package had not been opened and is still brand new. I took the bit and the receipt to return it today and was told they couldn't refund me the $13.48 nor give me store credit. They simply shrugged and said the system said it was after 90 days and there was nothing they could do--even the manager confirmed there was nothing that could be done. When I ordered the drill bit online, there was no notification that it could not be returned after 90 days and nothing on the website that it could not be returned. I could understand if the package was opened or damaged in some way, or the item "expired" in some fashion. But it's a drill bit for crying out loud. It's as good today as it was 90 days ago. Lowe's in fact,has these drill bits in their store, so it's not some unique or specialized product that will go out of style or become obsolete. I continue to have issues with this particular Lowe's store and I keep going back due to its convenient location. I think this is the last straw for me--it's taken about 5 bad experiences and I've contacted Lowe's corporate in North Carolina several times. Lessons learned--stupid me thinking that things would improve. Home Depot, Ace Hardware, and Tractor Supply are in my future.

Pro Core Luxury Vinyl Plank flooring ($5,430.35) with installation ($5,023.85) was purchased on 5.30.22 by Lana Jennings 270.752.0501 at 42071. Installation was done on 6.28.22. The installers were intent on finishing in 5 hours and did not take note of a defective product that was not a matching color or finish. After daily calling 888.516.1010, a representative finally came to put eyes on the floor on 7.20.22 and filed a claim with Novalis who agrees to provide 21 boxes of product and $1400 for labor for a reinstall for Claim #NV-2015. Emily Vickers at that number finally called me back today to tell me that we can have the $1400 to have the re-install done ourselves, but the 21 boxes are only for Lowe's to do the re-install. Additionally, white quarter round was installed against wood tone cabinets. I am told that was my fault that I didn't notice that Lowe's did not send any quarter round to match the flooring. Instead there were multiple un-needed sticks of transition which I thought was quarter round.

We have a buyer for the house who will not purchase in this condition and who we stand to lose given no one can tell us when we would be put back on the schedule for the re-install. Nor do we want the same installers.

The delivery dates and times have not happened, hung ups via phone call ins by store employees. On emails partial units only promised and not delivered. This has been going on for two weeks! Marti (Martha) Bird, original salesperson was more interested in our opening a charge card, we were told all the cabinets were in the store, a lie. We asked to make sure.

We called in and asked for the store manager, they told us giving us that giving us his/her name was against company policy and then hung up on us again! This hung-up routine happened two more times. Then it was a part of the order was damaged. We stated send out what is O.K. and we can wait for one damaged section. Delivery never came. Fake names of managers were given to us, like Tom Boolukos. I asked him to spell the name. On the phone call this morning the male stated he didn't know why another name would have told you that. We were given a 4P.M. to 8P.M. time frame and we called in after 8P.M. and they stated if we were willing to take delivery up to 11 P.M. they would deliver, no delivery.

This is my second time writing on your complaint form. The first time the whole writing just disappeared.

On July 1, 2022, I applied for Lowe's credit card and did my application and verification. My credit report was pulled and System just generated a message that I will receive a letter within 7-10 business days. I waited till today 28 July and did not get a letter. I called Lowe's credit card department to understand why I had not received the letter. After 2 hours of being tossed around between several departments which each gave me different information about my application (one said I never submitted application, one said I failed to respond to the message about verifying my account, one said I attempted to verify but system declined it) I was told that "it is what it is, your credit will be pulled regardless of any system issues and it is locked once verification is not accepted and I can submit another application which they need to pull another credit report. This is illegal act. Lowe's should not process any credit pulling unless they are sure that the application and verification is complete. It is their responsibility to either delete their pulling of my credit report or process the application at this point. These companies need to be stopped from their system issues and using customer's private information.

We purchased a midea dishwasher in april of last year, which was available for pick up sometime june 2021 due to the pandemic. The pump went out by nov 2021 and was replaced under mideas 1 yr warranty. The pump failed again (flashbacks to our whirlpool fridge and ice maker nightmare, thank you lowes for no help with that) - several phone calls to your extended warranty provider, no appointments after many attempts as there are no service companies in our area will to work with them. I get an email telling me a gift card is coming they are refunding my dishwasher as they can not fix it- problem is the electronic gift card never comes - ive call for the 2nd time this week and it was going to be in my email within 2 days - that was monday -

I purchased a Bosch dishwasher from Lowe's and also their extended warranty. I agree with others, if you must buy an appliance from Lowe's do not buy their extended warranty. Instead wait and purchase it from the manufacturer of your appliance.

I have had a service person here six times for the same complaint. My dishwasher is not cleaning the top racks as it once did. My glasses and silverware look worse coming out than they did going in. The service people say there is nothing wrong with the machine. They say it is spraying water to the top racks. They cannot tell me if it is still spraying water hard enough during the cycles to get everything clean.

So now, Assurant will not cover another service visit for my complaint. They want me to pay the $108 for the service call and if there is a problem found, they will reimburse me. This company chooses the worst (and probably cheapest) companies to perform their service. Now I am stuck with a dishwasher that doesn't work correctly.

I wish someone would start a class action lawsuit against Lowe's and Assurant. From all the complaints about appliance non-repairs, I think it could win. I'm in if anyone starts it.

In June of 2020, my husband and I purchased a Maytag Topload washing machine for my mother at Oak Grove Lowes, Sullivan, MO. The transaction # is [protected]. The Model # is MVDX655DWI. Along with the washing machine we also purchased an extended warranty plan.

On June 19, 2022 the washing machine stopped spinning the water out of loads. On June 20, 2022 we called Lowes in order to get a repair service to come. The warranty for washing machines states "Lowe’s will respond to you within 7 days from the day you raised your complaint. In case, Lowe’s fails to send someone to repair the appliance, it has accepted to offer to customer $50 as compensation." This was brought up several times in phone conversations and the $50 has never been sent.

Meantime, the repair service fixed the machine long enough for it to run a couple loads through normally then return to the problem of not spinning the water out. After several calls and hold times to Appliance RX, Rolla, MO, which culminated in talking to the owner. On the day that I spoke with the owner of Appliance RX about the problem lingering, she learned from Assurant (Lowes warranty service provider) that the control board that is needed for this machine is on indefinite back order and Assurant is just paying out on the machines under warranty that this happens to. Appliance RX said I just needed to give Assurant the case # that I was given by them and this would explain everything to Assurant, who would then issue a gift certificate for the retail amount of the machine.

However, each phone call made took many minutes of hold time and often a hang up occurs about the time I would get through. Finally upon finally getting through with Assurant, I was told that they would have to hear directly from the appliance repair service that the case was being closed for replacement. THey said that the case # I gave them did not indicate the case was closed, but rather that a repairman was going to come again. So back to the phone calls with Appliance RX, whereupon they did make the phone call to Assurant on July 14. She was kind enough to call me back and say that it was taken care of and that Mom would have her email from Assurant within 72 hours.

On July 15 Mom got an email from Assurant saying that "Repair is Complete". It did not say anything about the case being closed for machine replacement. After another call to Assurant revealing nothing helpful, we filed a formal complaint with Lowes Corporation on July 19. The employee (Jeffrey ID # 4257393) that we spoke to took down the information and looked into the case. Jeffrey was very friendly and polite. He did not mention anything about an email having been sent out stating the machine was being replaced. We tried to speak to a supervisor to get further information but after holding for a while, we were told that a supervisor could offer us nothing more. So we opted to be put on hold for Lowes Service Advantage Program to see if they could help further, but after holding for 45 minutes the call was put through prompts that led to being disconnected.

After a few more days of no emails we called Lowes again and talked to Ariella. After learning nothing more from Ariella, we were put on hold to speak with someone from corporates "inside team". We then spoke to Rose who told us that an email with a gift card had been sent to Mom on the 15th, which seemed odd to us since we had spoken to Jeffrey on the 19th and he had not mentioned that. As we spoke with Rose, we checked and were not able to find any email from Assurant, Lowes, or their electronic gift card services either in her email program or in her spam folder. It was then that Rose discovered that the email had been sent to the wrong email address. They had left a letter out. After correcting the email, they said she would have it again within 2 business days as it had to go back through their validation team to make sure that she did not cash it. How does one cash a gift card that never made it to their email?

After 2 or 3 business days went by we called Lowes and spoke to Ben. Nothing new or helpful was learned.

On July 27 I called and spoke to Amne. She said to allow 2 business days. At which point I questioned why, since we have waited 2 business days, upon 2 business days, upon 2 business days. It has now been 48 days since my 88 year old mother's washing machine quit and 47 days in which we have made calls every 2 or 3 days to try to get it repaired/replaced. After asking Amne if I could speak to a supervisor, I spoke to Rachel, who said this is the process that it must go through; however, she did add that Mom's email provider may not be allowing emails to come through with gift cards. She took my email address down to send it to...in 2 business days. I asked to speak to someone with the authority to send this on through without delay. I was put on hold and after a few minutes spoke to Ram. Ram assured me that 2 more business days is the necessary procedure for it to go through since each time they send an email that does not go through to wherever it is supposed to arrive, they have to send it back to their validation team to make sure it was not cashed.

After getting off the phone with Lowes this round, I called our local internet provider in which Mom's email is associated. They said they have no filters that would prevent a gift card from coming through.

Drive way was beat up bad with several marks from fork lift. Several areas of driveway are damaged by fork lift teeth/tongues. A large order was placed by Neal Williams Inc. c/o David Wilhoit to build a deck at address herein. Purchased material at Lowes 0404 Home Center, 1703 South Forty Drive, Greensboro, NC 27407

Sales# S0404KF1 2671692 Trans # [protected] 07-18-22

# of items purchased 161 $1790.35

David Wilhoit

[protected]

On July 30, 2020 we purchased a new Samsung gas range NX58M6630SS from Lowes. Thankfully we also purchased an extended 3 yr. warranty.

On April 22 (21 months after our purchase) while my wife was baking, our home suddenly filled with gas and we had to evacuate everyone one quickly and cut off the main gas supply. My 60 yo wife and a handicapped individual that resides with us were terrified. We called the Lowes warranty number and they sent a technician out April 29, 2022 (8 days after the incident) while we did without a range to use. Upon examination (with the gas still cut off), he discovered an electrical short related to the oven light. While there, he related his findings to Samsung by cell phone along with a photograph he took of the shorted part and told us to contact them the following day. Since then there have been two additional servicemen to come and look at the range. The last one told us he would need to order parts and would talk to his boss about resolving this issue and that the ticket would remain open. Now, 3 weeks later (7/26/2022) we called customer support and were told that the ticket had been closed due to the technician not being able to connect it and we’d have to get our gas company to “Red Tag” the range to resolve this claim. There is an electrical outlet within 2 ft of the range and a portable connectable propane tank within 6 ft. (The range is set up for propane)

This is not acceptable to us as our family and home could have been destroyed as a result of this defective Samsung range. My wife is terrified of gas ranges now to the point that I have paid to have the gas stove line completely removed and a electric line installed.

On May 5, 2022 we purchased a GE electric range from Lowes to replace the Samsung which is now on my covered patio in a protective wrapping until this matter is settled.

On June 7th I purchased a Char Griller Grill #9800 I was informed by sales clerk none were assembled but could be assembled and delivered by Thurs the 9th. On The 9th received a call from sales stating grill was not assembled yet, but would be delivered by the 11th. On the 11th no grill and no phone call from store . I called and after numerous attempts, finally spoke with someone who informed me it would be delivered on Sunday the 12. Sunday I receive grill #1. Was unable to use until July 8th. Due too being out of town. On Friday the 8th of July attempted to use only to discover grill would not ignite due to error messages and unable to connect to Bluetooth as is stated in directions. Attempted to call store after getting transferred everywhere but the right department. I called the Lowes 800 customer service. I spoke with a very helpful lady who arranged for defective grill to be picked up and replaced with a Working one. On Sat the 9th store called and picked up defective grill. At which time I was told no grills in stock were assembled ,but a replacement would be delivered by Tue.12th. On Tue no grill and no phone calls. Again I called and after numerous attempts was finally told grill would be there on the 13th. Grill #2 showed up on the 13th , when received it had several dents in it and was not completely assembled. Tried calling store to no avail. On Thurs the 14th went to store spoke with Asst. Mgr. Mark. who told me again no grills assembled but could get one delivered by Sat 16. On Sat 16th Grill #3 was delivered, but unable to get off delivery truck due to wheels on grill being broken. Driver left with grill still on truck and did not pick up grill #2. At which time again called store spoke with Mark who stated no grills in stock but would have one transferred from another store and delivered by Tue.19th. On Tues. AGAIN no grill no phone calls. Again called store and after numerous attempts and a Litany of reasons why Mark could not come to phone left several messages and was told he would call back. On Wed the 20th no return calls, went to store and again was told not available, finally another Asst. Mgt Matt showed up said he was aware of my situation, further stated gill was in the store and yet to be assembled. Said grill would be delivered on Sat the 23rd. On Sat 23 grill #4 was delivered with no owners manual no rear smoke damper on grill ad no grate lifter. The damper is a critical piece in the lighting and extinguishing of the unit. I have just attempted to contact Char-Griller direct to see if they can help remedy the problem. What I cant understand is why after 4 failed attempts I cant get a working grill ! Can you HELP ! Thankyou.

I bought a stove in June/July of 2019 it has been letting out unusual amounts of heat for the entire time. I complained at the beginning and Lowes said it was normal. finally after smelling gas for a long time around cooking I had the gas company out. They found that the door was not assembled properly or is missing the seal that keeps the heat in. They also found there was dangerous gasses seeping out of the stove. This was not from the new gas hose it was form a part within the unit that is defective or not the proper fit.

I contacted Lowes and told them the gas company shut off my gas and red tagged the stove. They told me to get a replacement I needed to have 3 different techs come out 3 different times. They set up a tech appointment with an external company that never showed up or called.

Dear Lowe's, I am still complaing about that craftsman chain drive garage door opener I bought on April 12th 2022 on line for 208 dollars. I notice the price in May was 50 dollars cheaper. I should be entitle to a 50 dollar rebate. I don't trust buying anything from you again if you lower your prices within a month and no rebates are given, Thank you Joseph Pullano . [protected]@hotmail.com

(Below is an email which I sent to your store manager in Tucson yesterday. This was the culmination of more than two months of discussion regarding the delivery of a new Samsung refrigerator which from day one was missing factory installed parts which would enable the service people to connection the optional ice maker)

July 21, 2022

Mr. Mario Molina, Mgr.

Lowe's Store #1638

4151 North Oracle Rd.

Tucson, AZ 85705

Re: Samsung Refrigerator (#[protected], $1,118.50) & Frigidaire Refrigerator (#[protected], $1,251.14)

Mr. Molina,

We met in May when I was at your store attempting to get some resolution to the delivery of an incomplete refrigerator delivered to me in May. Lowe's delivered a Samsung refrigerator which was missing the necessary factory parts to connect to the optional ice maker. This was noted by the delivery people and they assured me that the store would take care of the missing factory parts.

For the first two weeks I was given excuses regarding the missing part, i.e., "that's a factory warranty item" to "contact Samsung it's their problem", both of which were unacceptable since you delivered an incomplete refrigerator to me as was acknowledged by the delivery people when it was installed in the house. I accepted it in good faith that Lowe's would acquire the missing factory part or replace the unit, both of which never happened. Most recently the excuse for not repairing or refunding my purchase price is that fact that that this wasn't done in the first three days, or whatever that exact number is with your store policy.

I have made of no less than 20 calls to your store in the past couple of months, plus three in-store visits. On the last visit I made the decision to purchase another unit (see transaction #[protected] on July 9th). The lady who handled this purchase told me that she did not have the authority to have the Samsung picked up when the Frigidaire was delivered, however within the next two weeks I would be advised accordingly. Of course, and true to form, nothing from your company in the way of a notification.

The delivery of the Frigidaire was to be tomorrow. I called your store today to confirm that the refund on the Samsung had been approved and that the delivery of the Frigidaire would be tomorrow (July 22nd) per the email that I had received two weeks ago.

Speaking with Ms. Mireya in Customer Service (a 31 minute call), she said that the Samsung would not be picked up when the Frigidaire was to be delivered tomorrow because there was no indication of an approval by the store. While I was on hold they made an attempt to contact you and said that you were not in the store today and very likely not tomorrow either which was the delivery day for the new refrigerator. Having been given mixed messages by your staff (from the day of delivery and them taking care of it, to being notified whether or not you would do the right thing and refund the defective refrigerator) I opted to cancel the delivery for tomorrow and have requested a refund. Also, a refund for the ice maker which was never delivered in May and conveniently forgotten by your store.

This will be my final contact with you regarding the Samsung refrigerator which was delivered to our home missing required factory parts. An analogy would be, what would you say if the refrigerator was missing the door, would you still believe that this is a Samsung warranty issue and that Lowe's has no culpability with the sale?

I have owned several retail businesses, including an appliance store, and it's deplorable the way you have handled this sale. I in good faith paid your company for a 'complete' refrigerator and did not receive same. I will have more to say on this topic to your corporate office and in court.

Sincerely,

James Swickard

Summary - Rude workers that barely work. Delayed Order. Missing Item.

Won't pickup phone. Went to this store to buy a refrigerator and dishwasher. Multiple workers didn't want to deal with gift cards. One of them went as far as yelling at me when I said the gift card states I can use it in-stores. Delivery was delayed and was missing items. No one picks up the phone in "Deliveries" for multiple days. I can't get my item or refund.

Whole Story -

God awful workers. With the exception of Desiree.

Did my research with appliances. Compared to Home Depot / Costco / etc and decided to go with Lowe's. Bought some gift cards ($2500 worth of gift cards) that were on sale and drove over.

Appliance lady quickly did my order and told me to go up front to pay with the gift cards I have.

1. First cash register lady tells me to go to the "lumber section" because she doesn't want me holding up the line.

2. I go to lumber section and the girl wasn't doing anything and looked bored but said she doesn't want to do it. Go to customer service she says. Would rather sit there doing nothing.

3. Now comes the best part. They reserved the best for customer service. Customer service worker refuses to take the gift cards. Tells me they are probably for online only. I said it states on the gift card "to use at any Lowe's or Lowes.com" and she raised her voice "LISTEN! if you aren't going to listen to what I say, I'm not going to help you!" I... could feel the customers next to me just looking over. Was I being a Karen? The worker says she can take my regular gift cards, not the printed out ones. Fine. I'll take what I can. After she swiped two gift cards, she said she's not going to do them and to come back on Saturday when the manager is in. I was really irritated. It states on the gift card clearly how to scan it (attached photo), but even mentioning so will get her to refuse me service. I passionately hate this place.

Now I had gift cards I couldn't spend.

I walked over to the original appliance lady and was going to let her know I need to cancel the purchase, then Desiree said she'll go ring me up AND SHE DID! Scanned all my gift cards one by one! It must've taken 5 minutes, but she did it with a smile. I was so thankful! I tried to tip her, but she said "we can't accept it." Wow. Thanks Desiree!

So in conclusion. Other than Desiree doing her job, it was a terrible experience. Next time, I'm shopping online or going to Costco or Home Depot for appliances.

Americo Peri is the store manager currently.

* Update on the Delivery

- I waited 2 weeks so they can deliver the fridge and dishwasher together. After 2 weeks, they only had the fridge.

- Delivery guys were great. Fast and delivered quickly without any issues.

- Dishwasher was delivered without the kit I ordered. Ugh.. here we go.

- Called customer service and was hung up on after waiting for 15 mins.

- Called again and after some talk, I was offered to have the kit shipped to me or I can pick it up in-stores.

- I opted to have it shipped. Nothing was shipped.

- No one picks up the phone for days. Yes, days. I tried different hours, different days. No one picks up. Phone rings for 15 mins and then hangs up on you.

It's a 1 star from me because I don't want anyone going through what I did to purchase an appliance at Lowe's. If you know exactly what you need (tools, material, gardening), it's still a good stop. SOS (special orders) or if you have to interact with people in any way, just avoid it.

My name is Daniel Fournier and we placed an order at store #1940 on 70 Springer Drive in Bangor Maine On January 17th. The order is under phone number [protected]. We ordered a granite countertop and paid to have it installed. At that time we were told it would be a 6 to 8 week wait. After approximately 14 to 16 weeks I started asking questions and found out the first installer was no longer working for the Lowes installation program. Absolutely NOONE from Lowes or the installation department notified me of this. I found it out on my own through several days of phone calls. The first installer had also taken our very expensive undermount sink. After another 6 weeks or so we were finally contacted by the new installer so he could measure and do a new template. That occurred on May 27th and he told us it would be approximately 3 to 4 weeks to install since all the materials were already here. He said he was talking with the previous installer and looking into getting our sink shipped to him for the installation. We said ok, as long as things are moving forward.

After another 5 weeks or so i started calling the Lowes store every week to get answers. Every week i was told the same thing. I will get in touch with the installer find out what's holding this up and ill call you back. A month straight of me calling every week and getting this answer only to be met with complete silence. To date, i have not received 1 single phone call, text, voicemail or email letting me know the status of my order.

Needless to say my wife and I are well beyond the point of frustration and are on the verge of cancelling this order completely and going elsewhere. I'm shocked at the complete lack of communication from Lowes employees at this point and don't know what else to do.

We feel that 7 months of waiting with no communication to us is completely unacceptable. As of today i still don't have an ETA of when i might get my countertop installed, if at all, and I have to assume you guys are in breach of the installation contract.

If i have to take further action to elevate this issue i will.

This is regarding a recent experience with Lowes Canada the store at 1604 The Queensway Etobicoke (Toronto).

We went to the Lowes store to look at materials for renovating our bathrooms in our condo. We were thrilled that the store had everything we needed/wanted for the bathrooms. Our experience started well; the gentleman who helped us with well-informed, courteous, and went the extra mile assisting us with our check-out. We agreed to pay a deposit and waited for the contractor to get in touch. This took several days but everyone is really busy so we were not concerned.

The at-home visit was terrific. it took about 45 minutes, they asked lots of questions and took every measurement imaginable. We were impressed.

Then silence. It took about 10 days to get the quote and the quote was riddled with errors and lacked enough concrete information to make an informed decision. Within a day of receiving the quote we had a call from Ms. Kim Evans [Email: kim.[protected]@store.lowes.com]. She asked if we had received the quote and what did we think. I told her we were disappointed with the lack of clarity and specificity we were expecting in the quote and that is was difficult for us to ensure we were comparing ‘apples to apples’ so to speak when reviewing the three quotes we received for the job. She assured she could assist us and would get back to us with a response from the contractor. She sent two very brief emails to us saying she was contacting the contractor and would get back to us.

Then silence. The last email was on June 27th, 2022 at 1:22 pm. I have written several times to ask how she was doing getting in touch with the contractor Fred at Demo to Done Construction but I have not had one single reply to my email requests since that date.

We really don’t have confidence moving forward with Demo to Done Construction and frankly we are not keen to move forward with Lowes.

Royal palm beach store has this on the floor and wont sell do to new stock.I was going to buy at lake park store and they sold it off the floor.Would like to purchase at royal palm beach store,but manager wont sell it. My phone # is [protected] joe trebbe

Purchased extended warranty (5 year major appliance $219.94) with purchase of GE electric dryer (GTD42EASJWW) at Lowes on 6-22-18. Dryer began making horrific metal on metal grinding noise in early June 2022. Made first contact with Lowes Service Advatage on 6-7-22 and representative made an appointment with National Refrigeration Inc. (NRI) Incident number 22088891DF. I live outside of Knoxville, TN so I assume National Refrigeration Inc. (NRI) is based in or around Knoxville. On 6-8-22 rep. from NRI called and rescheduled service appointment. On 6-10-22 Service Tech arrived at our residence driving a sports car and toting a small bag of Husky tools. He was dressed in street clothes, presented no identification and gave no receipt or contact information when he left. He borrowed a blanket so he could lay dryer on its side. He was unfamiliar with the dryer and was initially unable to remove the top. He also did not have the needed tools and borrowed some tools from me. He finally diagnosed the problem by the sound emitting from the dryer reporting it was the “ball bearings” and said he would order them and he would come back and install them. After no contact from service tech or NRI for over 4 weeks I began multiple unsuccessful attempts to re-establish contact with NRI for a status report. Repeatedly I experienced unanswered calls and “mail box is full” messages from NRI contact number. On 7-13-22 I was finally able to reach a representative from Lowes Service Advatage (Ph# [protected]) and spoke with Lahang (?). She reported that she would contact NRI and I would receive a call or email from NRI in 1-2 days. It’s been another 7 days (7-20-22) with no contact from NRI or Lowes Service Advatage. Today (7-20-22) I called the Lowe’s where I purchased the dryer and unsuccessfully attempted to speak to the manager of the Appliance Dept. She was not working but the sales rep. I spoke to told me Lowe’s had nothing to do with service once the protection plan is purchased. Lowe’s and Lowes Service Advatage are two separate companies.