Lowe's
Reviews and Complaints

I have purchased Item # [protected] DESERT QUARTZ LEDGES 625 pieces to install in the outdoor area. We picked up part boxes on 23 June and installed and part on 24 June and installed. We saw two different colors of stones on one wall which looked very ugly (see attached picture). We spent about $40,000.00 on this project. All other products came out really good except for the final visible product. We are a regular customer of Lowes and have purchased many major construction materials with Lowes. This purchase has left us with very unsatisfactory results.

The small apartment sized refrigerator we purchased freezes all items frozen regardless of setting changes to lessen the cool air. When we attempted to return the refrigerator we were told that it had to be in an unused and unopened box. WHAT? Explain why and how to identify an issue unless its used. That is ludicrous and then the return policy was not disclosed at time of purchase. We purchased a full-sized fridge and washer and dryer combination and nothing is covered? Is this good customer service after I just spent 2200 on a fridge, 1400 for a washer and dryer combination? WOW ! I will make sure all family and friends do not take this risk and purchase any major appliances from Lowe's. All I wanted to do was make a simple return and explained it to a customer service representative that could care less and don't try to call the North Little Rock Lowe's because they will just hang up instead of trying to deescalate or resolve the issue. These purchases were made in good faith and to be let down by not standing behind your products. Appalled customer

I ordered fencing from Lowes for Home Delivery. The order got broken up because of items being out. This I understand. My total Order was 8000.00 after cancelations it was roughly 4000.00 dollars.

I reviewed my credit card charges and Lowes had a $20,000.00 plus hold on my credit card. They ran my deliveries charges 7 times. The answer at the store was, we credited it back, and call your credit card company. The credit card company said it can take 5 days to get these charges off the card, after they get follow up from Lowes.

This is the second order in a year that had this happen, the last time I ordered, Lowes Canceled the order since the final billing would not go through on my credit card, because they had charged my card 4-5 times, and the limited credit was because of them charging the card so many times for the same order. I had to wait another 5-6 days to reorder and then the delivery got pushed out several more weeks.

I'm upset that Lowes follow up to the situations and the ability to get help from the associates has really diminished.

I would like quality services. Keep in mind that customers don't have a unlimited resources to pay multiple credit card charges. I understand getting money up front, one would think that before they run other charges they should clear out the old ones first

I purchased a ceiling fan and installation service. The installer repeatedly misses the installation appointments and Lowe's refuses to provide me any compensation for the failure to install or my time.

UPDATE:

Lowe's agreed to partially refund the installation cost which is acceptable to me

we bought in 8/17/2017 a

Troy Bilt Power Wash

The company have 2 years limited warranty and we bought 3 extra years thru Lowe's

And now Lowes doesn't want to backup our product and send us to the company

we brought the power wash to A and Z mower Inc

Which they said, the warraty company suppouse to send them paperwork, which they have not receive it

My name Caridad Guajardo

Address 13319 Coluccio St Venice FL 34293

email [protected]@aol.com

mobil phone 551-655=2022

Reference # 0168380217224161006003

salesman 2194423

I went to Lowe's 0661 at James Island SC, 770 Daniel Island to exchange a damaged Cabinet which was given to me as a gift for Father's Day. I presented a receipt from 6/17/2022, inv.# 74668, order# [protected] at terminal 25, 6/20/2022 at 8:31:10 am (RETURN 25351) I wanted an exchange, but was told I could not exchange but instead I had to return it. I should not have to use my monies to re- purchase a gift that was given to me. The end scenario is that I will not pay any monies in this situation and therefore Lowe's has lost a sale nor will I ask the giver of this gift to repurchase my gift. This policy needs to be amended to accommodate exchanges.

Allen E Benson

1716 Carlin Ave

Charleston, SC

[protected]@att.net

My wife and I purchased a new Frigidaire/ Electrolux refrigerator

Model#FG4H2272UF and the Lowe's Protection plan in late May 2021. It was delivered the first week in June 2021. Almost right away we found that the fruits, vegetables, milk, eggs, etc was being frozen in the refrigerator at random times and locations. It seems it would work correctly about 2 weeks, then we would find food items with frozen ice chips attached. I contacted Lowe's Service advantage to set up a service call. Two different contracted companies came out a total of 4 times over a course of around 7 months to make the repair. COVID was the excuse for the long service call delays. The circuit board, power supply and thermostat sensors were allegedly replaced, but the problem was not fixed. Calling Frigidaire was a complete wast of time as they are rude and completely unhelpful with their "I do not care attitude". Frigidaire did not want to address this problem because it fell under the 1 year warranty and they wanted Lowe's service advantage to deal with it. After about 7 months I was finally able to get a return authorization for the Frigidaire. We purchased a LG, paid about $600.00 more for the difference and Lowe's came and picked up the Frigidaire and I was told it would be scrapped. The LG has worked fine with no problems. I filed a claim with Lowe's Service advange for food spoilage that we lost. The max amount for food spoilage is capped at $300.00. Because we shop at Costco, we lost over $700.00 in food over the course of all the months it was freezing our food. I submitted the claim form, along with the food receipts, photos and the service calls. Lowe's Service advange never paid for my claim. I cannot count how many times I called 1-888-77LOWES to inquire about my claim. It takes forever to talk to someone, then they give you the run around. The person who answers the phone is not in the claim dept. You can only contact them by email and they never responded to me. I emailed my claim 5 different times, because I was told that I was still missing something. Lowe's made it extremely difficult to file a food spoilage claim. It is clear to me they just did not want to pay. I called Lowe's Corporate in NC and he told me I would have to call 1-888-77LOWES and address my concerns to them. The employees at the store are mostly friendly and will try to help, but a lot of times there hands are tied and unfortunately you have to deal with a dept somewhere else. It is clear to me that Lowe's customer care really does not care, they only want your money and that is all. We will never buy anything from Lowe's ever again. All I can say is look at the reviews posted here and buyer beware.

I am not out to get anuone in trouble but Lowes Installers Management is just plain Ignorant or thieves doing some Illegial transactions. I had a Install done for my Kitchen, the installer did do an excellent job and I gave him a tip, I ended up cutting that in half due to Theft. My fiance noticed that he put all the extras in his work van except one box of tile which I told him I wanted. My fuisnce is the one who noticed, this installer didnt try to hide it and I noticed it after she told me, also he took 1/2 box of Vinyl plank, He also took two or three long wood pieces that go along the cabinets and flooring, thats what i noticed. I didnt look into the truck at that time but the amount that I paid for was way over we have approx 150 to 170 square foot kitchen, the last job i returned over 100 dollars worth of spare wood and parts for our bathroom job. The question is, why do they give so much extra when they come to measure the kitchen they should know exactly the amount they will need to complete the job with very minimal mistakes. who is the one telling lowes how much material we will need, this is the second time we got enough left overs to return. Each box of planks costs over 60.00. I am curious oh why they always calculate overage of materials. I called the company and told them to tell her people but she told me she usually tells them to take all the spares if its small pieces, that is an unsat answer...They should always ask the customer, Im the one who paid for it, I wouldnt mind they take the smaller or half used but these were full pieces and how many boxes of plank did he take? Im not sure. I am deciding to get a attourney or small claims if I can research and find out this has happened with others. Please have a Corporatre manager return call, also Lowes Customer has to be the worse ever service. Im sorry to say

5 yr plan on Whirlpool Ref. purchased 11/2019. Call Assurance for service 6/16/2022 and was given an appointment for Sat. 6/18/2022 between 8 am and noon. Received confirmation email stated provider would contact me within 24 hrs. No contact. The phone number listed is a fax number. Contact service again at 10:30 am on the 18th and they stated service was to be between 8 am and 5 pm. Searched the company name and number and was not listed anywhere in Florida. Lowes scheduling website shows the company in Georgia. Call again and they gave me another number in NY that does not track to a company. Call again and they gave me an address that tracks at an apartment building with no listing. Disconnected twice when on the phone that they could not do anything but cancel and re-schedule. They never attempted to call me back after disconnecting. Try Lowes customer Service who transfer me back to Assurance again. Finally reached a supervisor who I requested for him to contact the company. After being on hold for 15 mins while he tried the line went to survey then disconnected again. Told I had to wait till 5 pm on a Saturday before I can confirm a no-show. They cannot give me any information about who this company is. What ID they would have if they actually show up nor who they are. How can your trust who they might send if they can not be traced to a legitimate company name, address, and phone number?

ordered a mounment grill at lowes, said it would be assembled and delivered.. five days later I get a call saying it would be delivered friday 6/17 between 3pm-7pm.. took off work early to be home by 3pm... waited, waited, waited... no phone call etc saying we"re late... called lowes at 7:15 to be imformed they use a third party delivery service and they never answer the phone so thjey would email... they connected me to the delivery contact,45 mins go by, no answer... called back at 9pm, lowes has no clue where the grill is... went in saturday to macadonia store to see if there was any news... lady next to me was there with same issue, waited for delivery, company never showed up, no phone call... people at lowes says this happens all the time and they can only send emails with little help from third party delivery... never had this problem when lowes delivered but was told this is the new c.e. o idea... Mr C.E. O, you better get your head out of your [censored], but assuming you like the view... I could of bought this same grill from amazon and they would of delivered it the next day... you keep up this type of service and you"ll be out of business in ten years or less... why not stand in line with your customer service reps and hear the [censored] they have to go through... I heard a bunch while I was there... same issues.. no delivery on products... get off you [censored] and help the customers that pay your fat salary! Ken McBee [protected] p. s, if you need help with customer sastifaction let me know.. I did it for 30 plus years and won every award you could get...

June 18, 2022 I purchased a refrigderator from Lowes in San Angelo texas 2 years ago. I also purchased the 5-year service plan. That refridgerator is now leaking. I called Whirlpool and they gave me a list of appliance repair which I had to pay for. I then called Lowes. The person who works in appliances could not connect me with warranties. I then called the manager Tom. He could not connect me either. All I got was the same recording over and over. I am now on hold with headquarters for an hour now trying to make a complaint. By the way the call back service does not work, I paid almost $190.00 for the extended service plan. Now I have to wait until Tuesday to get an appliance repairman here. Now I will probably have to pay extra for that. Disgusting customer service.

Thanks a lot Lowes,

They have given use numerous install dates that keep changing ! It’s like the install team doesn’t have a clue . I have been waiting since April for countertops and fencing everything is paid for and here I sit . I am so disappointed. And will not be using Lowes for any other products !

This is the worst customer serviceI have ever had, the experience is horrible. I have been a long time happy customer until now. I bought a 40 gallon water heater back on 02/02/2022 and it went out. I went to the Hobbs NM store where I purchased it. They can't find anything on it even though I have my receipt. They gave me the customer service number. They can't help me because it's not on their computer data? I called the customer service number and they saw the receipt and called me back but couldn't help me. They gave me the Lowes service number.. I called the Lowes service number and same thing it's not on their data so they can't help? I call again this morning and I am just getting the runaround I have been dealing with this for two weeks and have no hot water my family is having to go to other families home to take showers or we are taking cold showers very inconvenient for my family my wife is having to boil water on the stove to wash dishes it just don't make sense I bought the extended warranty just to avoid this issue but i guess that does not matter Lowes is not standing by their products I have purchased many appliances in the past and had never had an issue.

Last Week my Husband and I went to the Lowes Cagans Crossing Store(SW Orlando) to purchase a ride on Mower, we settled on the Husqvarna with the help of the Lowes Store Employee. They apparently had two in stock one was the floor model and the other was out the back (they said). After about 30 mins the Employee informed us they could not find the one out back so we would need to take the floor model with a little discount or we could get it delivered to us from another Lowes. We went back to take another look and decided for the amount of damage that was on the floor model the discount was not enough and asked them to get a new one delivered from another Store.

8 days later the new one arrives more damaged than the Floor Model in Cagans Crossing, the seat had a slash through it, the body was scratched up and it had obviously been used. Of course we refused delivery. We paid in full for a Brand New Mower and what we were delivered was very clearly not Brand New.

I called the Cagans Crossing Store immediately and told them what had happened, their response was you'll be refunded automatically and that we would have to go to the various Lowes store locations ourselves to find another one. This is really unacceptable, the fact that an obviously damaged item was even delivered, (The Damage was clearly visible, as there is no packaging whatsover - just wheeled off the Truck). No apology and we as the Customer have to do the legwork to replace the damaged item.

You can and should do better Lowes, we have virtually built our house from your Stores, we as your Customers deserve better.

Stephen and Cheryl Pavett

[protected]

[protected]@hotmail.com

I called credit services with some simple questions regarding my bill and balance but was surprised at how it quickly escalated into no solutions or answers but hang-ups. The passive-aggressive behavior of the customer service staff was intolerable. One customer service rep actually sounded high and when I made mention she disconnected the call. Neither conversation with the "supervisors" resulted in any answers nor was I able to take part in the "customer service survey" mentioned on the automated line.

They refused to pass me on to their supervisor and insisted at every turn to infuritate me. I didn't call for an argument, just some answers, but they felt empowered to control the conversation in a way that was very demeaning and couldn't understand why my frustration and anger.

I work had to earn a living and shop at Lowe's regularly. I don't make many calls, in fact I refrain because I know what the call center representatives are like. Lowe's is doing their best to alienate my patronage.

I purchased Kitchen Cabinets in September 2021. I January 2022 before the cabinets arrived the installer said that the measurements were wrong and the cabinets would not fit. So I decided to take out the refrigerator and add some more cabinets. I thought that might solve the problem. I first order of cabinets came in February and they put them in the dining room and never installed them. The other cabinets never arrived. So I told them to take the cabinets back and I want my money back. I paid for the cabinet already. It has been two weeks and they say they are coming every day but never show up. How can I resolve this problem. The store is Lowes in Warrington, PA

Its about a supervisor, whom l called because l made a mistake of paying my bill was short 4.00, l had to count out all my change to pay this before l could use my card, had already made a 25.00 payment the clerk saw it on my statement ,but supervisor was rude nasty to me.says she doesn't see it l just think she didn't care about lowes customers, and will shop at home depot from now on where l get treated professionaly Donna Fitzgerald [protected]

First let me just say that the customer Service people at the Bloomsburg, Pa. store are far from being any real service to anyone. Several years ago we purchased a new Samsung french-door bottom drawer refrigerator/freezer. At the time of purchase the sales person also sold us the "Five Year Extended Protection Plan". At the time, I questioned when the Plan goes into force and was told at the end of the manufacturers one year warranty. Hence, the reason it is referred to as "extended" service plan! It DOES NOT take place of, but extends the manufacturers warranty. However, the customer service person, who refused to give her full name, insisted the manufacturers warranty was included in the five years! When asked what would happen if I didn't purchase the "extended" warranty and had trouble during the first year, she replied that the manufacturer, (Samsung) would cover it. I then questioned why I paid for a five year "extended" plan that only lasted 4 years? My response was that there was nothing she could do to help me! Would not let me make an appointment to talk with the store manager! Would not tell me when he might be available! Refused to give me her full name for future reference! And was, in my opinion, in NO way, wanton to do anything to help me with my problem or find someone who may have been able to help me! Which brings me to the ORIGINAL purpose of my complaint. The Samsung ref/freezer I purchased was repaired 6 times for the same ice cube making issue. It has never yet been repaired without recurring failure. It is a regular nightmare! Downtime-no show repair people-leak damage-food loss-and aggravation beyond recognition! Just look on the internet! Wish I had before making this purchase!

Way back on April 9, 2022 I went to the Home Decor department at your Hope Mills, NC store inquiring about having blinds/shades measured and installed in my home. At the time, I was told I had to pay for the services of measuring up front before your person would even come out which I did with some hesitation.

I had to wait until April 26th to get the measurements done and was told I'd receive his estimates in a week or two. On April 29th I was informed the estimates had been received and will for forwarded to me via email. Roxanne said she would send them to me the minute we were off the phone verifying my e-mail address. When I called the next day to inform her I had not received the estimates, I was informed she was off until Wednesday May 4th. I called and spoke with Roxanne and she apologized and immediately which I did receive and also noticed the estimates expire on May 4th so I had to make an immediate decision or go through everything all over again.

On May 4, 2022 I received the two estimates requested (one for motorized shades and one for just standard shades) and decided to go with the standard shades. Roxanne said she would print out the documents for me to sign which I did but again she was not there and couldn't find anyone that could help. Roxanne signed the documents on May 6th. Finally on May 9th all paperwork was signed and payment processed on my Lowes card. I was told it would be a couple of weeks before the shades were made and sent directly to my house! When I called on May 25th I was told delivery was scheduled for May 30th. I called again May 31st and was told deliver would be June 1st by Donna Sargent. Late June 1st I get a call saying now the shades will not be received until June 10th! In the meantime, the cost of these shades appears on my credit card bill charging me 7% plus interest and I have no shades! When I called to complain that I hadn't even received the merchandise, why was it on my account I was informed by Donna that she couldn't even find the order (again Roxanne not there) yet it was on my bill! NOW today at 4:45 or thereabouts, I received another call saying the shades haven't even been shipped but are leaving at 5pm today meaning I won't get them for another week or two! Then after ALL this, I have to call the store once I do finally receive them to schedule the installation of said shades! Now we're talking over two months and if I cancel the order I will be charged a 20% restocking fee for merchandise that has not even been shipped yet! How outrageous is that? I have sat around my house three different days waiting for these shades and now I'm being told I have to wait another day. My time is important too! I can't and will not keep waiting around until or whenever Lowes' supplier decides to send the merchandise, not even counting the time I have to wait for them to be installed!

Called customer care on Monday to Complain Service Received When Picking up a Order [protected] was told someone would get back to be in 24 hrs its now 48 hrs I guess Loews don't care Dave @ [protected] went to pick up order on Sunday [protected]@ 6 pm was told Manager Was on Break Me and 3 other Costumers were waiting after 20 mim passed asked for the Manager he had to be hunted down by a another employee got him and he was rude said I have no help and and he never returned to talk to us total of 60 min later my grill came out and damaged I ordered one in a box received my order 715 1 hr and 15 min later bill the Manager avoided us and is totally not appreciated. My E mail is [protected]@aol.com