CB Appliances Lowe's item falling off shelf and not an appropriate reaction

Lowe's review: item falling off shelf and not an appropriate reaction

Darry

Oct 23, 2008 9:38 pm EDT

While with my family in the local store a drill in its case fell from the top of a storage shelf inches from hitting myself and child. A store employee was willing to help and talk with the manager that was on that particular shift that day but after talking with the manager he/she then sent that employee back to appologize. I never saw the manager or did she/he show any concern about the issue. I feel that the manager should have a least physically made an appearance to address my concern. Items should be stored appropriately to assure the safety of the customer.

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