CB Appliances Lowe's Interactive Voice Response (IVR) system

Lowe's review: Interactive Voice Response (IVR) system

Jordan Mil of US

May 23, 2023 12:03 am EDT

Verified customer

Dear Lowe’s Home Improvement,

I am writing to express my frustration with the Interactive Voice Response (IVR) system when calling your store. It took me 4.5 minutes just to get through the menu and talk to someone. I am 27 years old and have experience navigating phone systems, so I don’t believe the issue is with my ability to use the system.

I understand the need for an IVR system to handle high call volumes, but I believe it should be more efficient in connecting customers with a real person to talk to. I hope you will consider improving the system to make it easier/faster for customers to reach someone for help.

Thank you for your attention to this matter.

Desired outcome: My desired outcome is for the IVR system to be improved for faster connection to a real person. I hope to see streamlined menu options and reduced wait time for a better customer experience.Thank you for considering my feedback.

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1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States

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Nov 20, 2024