Lowe's review: Kitchen appliances and installation

My husband and I purchased approximately $10,000 worth of kitchen appliances at Mother's Day. I'm unsure how much we paid for installation - but it was substantial. Lowes had the washer/dryer and dishwasher installed within days of the purchase. They work wonderfully and it has been so nice to have working appliances.

Unfortunately, both new refrigerators, the gas stove and the microwave did not get installed. After multiple phone calls, and at least 3 visits to the Lowe's location someone was sent to install the refrigerators. The small one is now in the laundry room, and working well (although I cannot explain the 4-month delay in installation). The large fridge placed in the kitchen isn't working. In fact, something is wrong with it, it sprays water out of the top of the back of the fridge all over our wall. The next day, we see that they never installed the ice maker. So, we have a brand-new refrigerator, that doesn't work - at all, doesn't get cold - nothing. We went in to Lowe's talked with 2 or 3 managers, and got assurances that someone would be there to fix it today. Well the same 2 people from 2 days ago showed up, unannounced. They mess with fridge, say its fixed and leave. When my husband got out of his Zoom meeting he went down stairs. Guess What?!?!?!?!? IT STILL IS NOT WORKING! I haven't even elaborated on the rude and unprofessional behavior of the people doing the install. Cussing, telling us it wasn't their problem, and that they didn't sign up for this? Isn't it your job to install it? How can you claim you didn't sign up for this when that is literally what you are hired to do?

So here we are 4 months after buying 7 new appliances, 4 are installed, one is broken, and 2 still sit in the garage, waiting to be installed. All groceries spoiled because of this, groceries are not cheap - so we're looking at $300 to replace it. My husband has had to take off work many hours to deal with this and has lost $1700 in income.