Macy's
Reviews and Complaints

I bought a leather recliner from Macy's in 2014 that cost me nearly $4000. I was offered by the Macys sales representative the Worry No More Warranty; to be "Worry Free". A Total SCAM. It is unfortunate what people that work for Macys do not even know what they are selling. As customers, we mostly trust and do not take the time to read all of the paper work we are signing. I can only say, that unfortunately there are no honest people anymore. Not only Macys tries to sell, but also the Worry No More Warranty plan have so many exclusions that as customers we are not covered. I feel I was deceived !
Please, please do not think that this department stores (i.e Macys ) offer better service and products that the rest of the furniture stores, they certainly don't. That was my mistake; it cost me $4, 000 for believing they were reliable and they are not. Don't Trust and waste your money, is not worthy it. I will try my best to share my comments on any complaint site I find, as I believe people should know what they will be exposed to if they decide to buy the Worry No More Warranty that Macy's offers.

I hope my comments are helpful.

NOTE: The Recliner was fixed by Macys as I was able to feel I was seating on the structure. The work was horrible and the sofa now makes noise everytime it gets opened. However the Worry No More now says that they will not cover the repair. I was instructed by a Macy's Technician not to call but wait a couple of months before calling Worry No More. Regardless I have wasted my money. It is funny, but I was about to make another purchase in Macy's furniture today.

Ticket No ME [protected]

Macy's emailed me on July 10, 2018 to alert me that an order I had placed for about $850 would be available for in-store pick up later that day - this was a fraudulent order. I called customer services to report the fraud only to be told it was just a random email generated in error that I should ignore! I asked if Macy's account had suffered from any fraudulent activity - I was told absolutely not. After arguing I was eventually allowed to talk to a supervisor who put me through to consumer services. They told me it was fraud and I needed to close the card. I also asked for the order to be cancelled as it was still being processed. He promised to do so. As by this time I had been on the phone for an hour and the service was so poor I asked for my account to be closed. He promised to do so and assured me I would receive confirmation via email/mail. About an hour later I still did not receive confirmation. Instead I received an email from the Macy's store to inform me my (fraudulent) order was ready for pick up! I contacted the store to get them to prevent the order from being collected since consumer services were clearly incompetent. The store was helpful and put me back in touch with consumer services. This time I discovered my card had been stopped but guess what - I now had a new card and account opened up! I was absolutely furious and had to waste even more time closing down a second account. To make matters worse this evening I have since discovered Macy's has been hacked as I suspected - the reports online claim Macy's have informed ALL those affected and offered them free consumer protection. Absolute nonsense. I am absolutely disgusted by the service and treatment I have received - I am a Platinum card holder who has been a loyal customer for many years.
Not any longer and I will be sure to inform friends, family and colleagues about my experiences with Macy.
Disgusted and disappointed,
Dr. J. Wright

I ordered Calvin Klein's shoes on 06/13/2018, via Macy's website. This was a gift for my dad, and I had sent it through a cousin of mine who was going to India. This was the first gift I had bought for my dad with my salary, only to see that Macy's had sent a completely different shoe. It is not at all like what I saw on the website, or what I had ordered and paid money for. This is completely outrageous and not at all expected from a company like Macy's. I order a stylish looking pair of shoes, pay a whole bunch of money for that brand, and get plain black shoes with lace. This is totally unacceptable. And you have spoiled all the emotions and excitement I had when my dad opened the shoe box, to find a completely different pair. If this how Macy's is going to treat its customers, I don't think I should even consider buying any more stuff from your store. This is not how you should be treating your customers. I want to know what you are willing to do in this situation. I want the shoes I had originally ordered, and I want them shipped to India now.

When calling in to check on a return status (7/7 6:05am) agent Juan Olea, was very rude to me I thought he was talking down to me as if I was stupid every question was answered with a very smart mouthed response, instead of being polite and answering the customers questions. Of all the hundreds to thousands of dollars I have spent with Macy's he made me feel as if I was trying to still merchandise by inquiring about a refund that I have not yet received . After telling Mr. Olea that I was going to speak to a supervisor about his behavior and attitude he told me to go ahead and do so as if he did not have a care .

July 1, 2018 Sunday Newspaper Advertisement for Louisville, KY was vulgar and too explicit of the female genital area . The blonde female model was modeling a one piece nightie but the middle section was pulled up between the lips of her vagina and letting the sides of her lips being revealed to the public. It was pulled up intentional over her clitoris making the other parts viable to the reader. I don't appreciate seeing this and this is Playboy magazine material, not a family department store ad.

I have always shopped and valued the service and products from Macy's, recently was looking for a wedding dress. I am to be married August 5th, 2018. I recently was diagnosed with an illness, had a wedding dress, loss too much weight and now needed a new dress. I immediately thought I could get something at my favorite department store Macy's. So off I went to the Westfield Century City location. I grabbed a bunch of Adrienna Papell dresses and was so excited to try on. I am a travel nurse working an assignment in the LA area and have no one here I know so went alone. When I got there I spoke to the saleswoman in the department, I explained to her my situation and asked if she could help me button, zipper, try on and maybe an opinion or two with about 10 dresses I picked out. She, of course, said yes and after I got the first dress somewhat on I looked for her and anyone that could help me. I waited, the looked around again and again and again. Finally 40 minutes later and I was in tears another saleswoman came by and once again I explained myself and asked for help, she said she would be right back and never returned. I again waited about 30 minutes and then completely broke down. I was reminded of how my illness has taken away my ability to do the simplest tasks. This was supposed to be a happy time. I have never felt so alone in that dressing room with a wedding dress half on. I am so disgusted at the way I was treated or not treated. Not one but two staff members blatantly ignored a customer, a good customer, one has been loyal to the Macys brand and BTW I even purchased my wedding shoes at Macy's. I can't believe even after explaining my story that I am sick and need a wedding dress to celebrate such an important event as a wedding that I basically ignored. I am sorry I thought you are in the business to sell products? I guess I will no longer be shopping or giving my business to Macy's! I left your store feeling defeated and broken and still no dress, I think I am scarred from the experience. I will be posting this on FB and when I told my co-workers they were appalled. I hope I can speak to someone in the media here in LA and tell my story because for whatever time left I have on this earth it will not be spent in your store or online for any future needs I may have.
PS I am from NY and Macy's was always an icon to me. I am not sure how this can be made right!
Thank you,

Mary
Date of incident 6/19/18
My email is [protected]@AOL.COM

Hello,

For my birthday, I purchased a rose gold Michael Kors access Bradshaw tech watch (purchase was made [date removed] at [location removed] receipt number: xxxxxxxxxxxxxxxxx). I was hesitant to buy the watch as I had never had a tech watch. I was assured when I purchased the watch by the Michael Kors rep and Macy's sales woman that as long as I had the watch in the original box and the receipt, I would be able to return the watch if I did not like it. After only wearing the watch only twice, I stopped wearing the watch and purchased a new Coach watch from Macy's. Recently, I attempted to take the watch back to [location removed] (because I had not used it in so long), but I was told that since it was after 30 days the watch could not be taken back. Later, I went to [location removed] (back to the store of the original purchase) and spoke with [name removed] in Fine Jewelry. She explained that once my watch synced to my phone it was automatically considered damaged and could not be taken back regardless. She then contradicted herself and said it could only be taken back within 30 days of purchase as Macy's return policy had changed in August. I explained that was not was explained to me at the time of purchase and she condescendingly pointed to the back of the receipt (to the return policy) as I attempted to plead my case (which I found extremely rude). For as long as I can remember, Macy's has always taken back merchandise as long as the receipt and original box was present. That is what makes Macy's stand out. That is why I recommend Macy's to my family. After this encounter I am not only disappointed in Macy's, but the customer service as well. I would like a refund for the watch. However, I would like to reiterate that I am disappointed in the hassle I am having to go through to get a refund on the watch that was barely worn.

I attempted to purchase a jacket/blazer on Father's Day. I had my eye on this item and could not resist the offer. For whatever reason, I could not close the order. I tried to call the store (Cherry Creek, Denver) the next day but did not get a return call.
To ensure I could complete the purchase---and not go through the Sunday night episode---and get the sale price, I applied for and got a Macy's credit card. I also tried again (Wed, Thursday, Friday) to speak with a manager. I left messages with the automated system and a real person but no call was returned!
Finally, I went to Macy's Flatiron where a manager "tried" to help. The solution was call two stores (882 & 765 area codes) if I wanted the item---and at a higher price than even the Macy's webpage advertised.
I did ultimately buy a jacket and I'm sure I'll like it. But it wasn't the one I had initially wanted.
An entire week and no return calls and a real-time person whose 'solution' was to call either Indiana or Ohio.
Suffice to say, I'm more than disappointed. I will continue shopping at Macy's because, well, 'it's Macy's!' and that almost always means satisfaction. But this time, I'm afraid, I was more frustrated than satisfied...far more!

Ernest Gurule'
Denver

Ordered a new couch for my new apartment and was so pleased when bought it over the phone. The lady (viola) was very kind and professional.
Unfortunately I can't say the same about the delivery.
I was waiting for about 1 hour for the delivery to arrive when I had to run out for batteries (I am new to the area so it took me awhile to find a place where I could buy batteries) any how I was done buying the batteries and as I am getting in to the car I received a phone call from the truck driver asking which unit I was cause he couldnt find me.
I was honest and said that I wasnt home and I would get there in 10 min exact! He said he will wait for me, I then received another call from someone else saying that the driver will only wait 10 min. I said its fine and I will get there in 10 min.
I drove ao fast that I almoat got in to an accident and when I was pulling in to my driveway I see the truck leaving I immediately open my window and started to wave at him saying I am here it was 10 min exact but the driver literally didn't even want to stop and as he was still slowly driving away told me from the window (they released me) which I dont even know what that heck that means? Long story short is that I understand I was supposed to be there I understand they can oly wait 10 min but what I don't understand is that I was there in 10 min and the driver saw me and he could just back up in to my driveway and finish the delivery cause I was there in 10 min (I can imagine if I didnt show up in time at all and the driver decide to leave) but I was there right in front of my place.
I think is very unprofessional especially from a big company like macys which I have been a customer since 2004 and just for the record the couch I purchased was $2000 and now I canceled the order and I promised you I will never buy from macys ever again! ANIMALS.

Last night your site crashed. I tried for hours to place an order to no avail. I called customer service to get assistance, after waiting over an hour on the phone I hung up. Now I've called again today & stayed on the phone with someone who cannot speak english for over and hour even after asking several times to be transferred to someone in the US. I did get to speak with a cs rep in the US and am still on the phone 3 hrs and 13 minutes and counting. Although I appreciate to kindness of the US rep still ... Very poor customer service to say the least, I'm so disappointed. Now I'm told I cannot use paypal or get Macy's Rewards! I'm am a loyal Macy's customer but you've got to do better! My time is valuable and placing an order should not be this complicated and tedious. There should be recompense to all your customers who had this experience wasting time and being inconvenienced. -10 Customer Rating

Went to macys fairlane to return stuff i ordered online. The cashier said she can return mens clothing since she was at the men's department but refused to return a women's handbag saying that i have to return it upstairs and i was okay with that although she was rude from the begining. When she finished my transaction i turned my back leaving the handbag on the counter ( i forgot about it) and before i walk away i hear her say "your bag" and she throwed the bag to me on the floor! And then she took the next customer as if nothing has happened. This is very disrespectful. She is getting paid to provide the best service even when she's having a bad day! I need this to be followed up because this is unacceptable. Throwing the bag on the floor instead of handing it to me in a respectful way is unacceptable for me as a custumer. Attached is a photo of the receipt that shows the cahsiers employee number.

We placed an order for $4, 000 worth of drapes w/ Macy's Custom Decorators Inc in December 2017. It is now June, six months later, and what ensued between then and now is beyond belief. Our drapes were delivered and hung in terrible condition, far from what anyone would expect, and the wrong rod installed. Weeks later they were removed and we were promised they would be fixed. I was forced to call and email over and over, mostly with Judi Chedester with CDI.

The designer, Linda Morgan, tried to pass off the drapes as being fine and then admitted they were not.

Two weeks ago they were reinstalled. There is still puckering on the seams of the lining and the pull cord is still too long, but at this point we are tired of dealing with this.

Nevertheless we would like to receive compensation for the considerable time and frustration it took to get his job done.

In summary, it went like this:

12-18-17
Request for Macy's for drapery consultation
12-21-17
Confirmation of Macy's appointment
1-2-18
Order is confirmed. #P2766121
1-24-18
We check in regarding progress. Told still another 2-3 weeks.
2-9-18
Second check in. Told work to begin the following week.
2-22-18
Drapes are installed. Make note to designer and installer that there are numerous issues. In addition, the wrong rod is sent yet installer puts it in anyway. He is also rude. Told by designer to leave drapes open and tied for at least 5 days and then they should be fine. They aren't. Write first email to CDI, Judi Chedester. Include images with details of errors in the manufacture of the drapes. She opens case file.
3/2 - 4/18 2018
More emails with Custom Decorators International and Linda Morgan (decorator) to ensure that it is clear what is wrong with drapes. Continued lapses in communication. Still no drapes.
5/11/18
I received an email from Linda Morgan that the new rod and the drapes have been completed and the installer will contact regarding an appointment.
5/21/18
Installer calls to make appointment for installation, scheduled for Friday May 25.

I can provide a comprehensive zip file with documentation of the dozens of emails that went back and forth between CDI and myself.

Thank you,

Bertrand Pellegrin

As a loyal Macy's customer for decades I am livid that when I went to exchange two item from my daughters registry for a higher priced item I was told that it was after 180 days and that the items could not be exchanged. How is it even legal for a store to not grandfather customers in who signed up for a registry that at the time offered 365 to return/exchange ? When I asked this question of Peggy, Floor Manager at Macy's in Staten Island, she went on to share horror stories of customers who returned used registry items such as vacuum cleaners and bed sheets. I must say that this information was irrelevant and was not the case with us sine the Breville Toaster Oven and KitchenAid Hand Blender that we were returning were new and unused. The manager had already ascertained this when she opened and inspected the items. My daughter simply wanted to exchange both and purchase the Breville Smart Oven Air which by the way would have resulted in a higher cost to us and profit for the store. I shared with Peggy that what was relevant was that it was unfair to hold customers to a policy that was not in effect at the time that we registered. We were now being penalized for not adhering to a new policy that we were never notified of and which was not in effect at that time. Once again I asked, "How is this fair to the customer?" Peggy excused herself and came back and then proceeded to appease me by offering to give me 1/2 the purchase price of what each item sold for. At the onset of this interaction Peggy had already identified the items on the registry and had verified what each person had paid for them. Why would anyone in their right mind agree to something like this? It is nothing less than robbery. At this point I could see that Peggy was simply following the directives that she had been trained to implement. I asked for the store manager's name and was told it was Christina. When I asked if I could have her last name I was told that it was company policy not to give surnames. Peggy then asked if I wanted to give my name and number which I did. Peggy asked when I was available and I said anytime from 9:00am on. It is now 12:16 pm and I've yet to receive a call. Finally I'd like to say that my daughter and son-in-law just moved into their house this past month and they took their shower/wedding gifts out of storage and that is the reason for the late returns. I had also shared this with Peggy to no avail. Within the last few weeks we have made substantial furniture purchases from Macy's. for their new home. This whole experience has left such a bad taste in my mouth that I wish that I had gone elsewhere and not given my business to a store that clearly does not implement fair and equitable policies for their customers. I now can understand why so many of your stores are being closed.

On 5/6/17 i went into the Dallas Galleria location and a pair of sandals was order for me i wore them twice last year and once this year about three weeks ago and they came apart on the side i still have my e-receipt in my email i went into the Dallas Galleria location to exchange them and was rudely told by a manager named lauren that they could not be returned when she frist walked into the department the frist thing she ask the associate was did you get me a credit yet and the guy said no and she then ask are you going to get me one because you're coworker has gotten one called her by name i feel that she was very unprofessional talking about credits in front of the customer myself and two other customer's i don't know why Macy's wouldn't stand behind there merchandise when i only wore the shoes three times

I spent over $2000 dollars on a couch that was to be delivered yesterday to my new home. Unfortunately, I didn't realize my street was being paved therefore the street was closed. I called Macy's once I discovered this to ask for my delivery to be rescheduled, and was told there was nothing they could do because the couch was already on the truck. They instructed me to wait for a call from the delivery service. So I waited, and when the delivery man called to say they were coming, I had to explain the situation again. They then had to call their supervisor, who called me and I had to explain the whole situation again. They told me there was no way for them to reschedule the delivery, so I should be expecting a call back from Macy's. This call never happened. I waited 24 hours, and then called customer service back again. I waited for 15 minutes on hold before I was transferred to a "customer satisfaction survey" without ever speaking with a representative. I then called back and waited another 15 minutes. This person had to put me on hold while they called the warehouse, only to come back and tell me that the couch had not been "checked in" therefore he couldn't reschedule the delivery. This is insanely frustrating, and I can't understand how there could be this much miscommunication in the customer service department. It seriously took me 5 phone calls to get any kind of straight answer about how to reschedule my delivery, and it still hasn't even been rescheduled! I am not happy, and after spending this much money, I can't imagine that I will ever shop from Macy's again. What a frustrating experience.

Hello,

i purchased a crux food chopper from Macy's store in Albany. Its been a month i was trying to exchange the product. Macy's store manager refused to exchange my item. she told me to contact the third party. I reached the third party they said to contact macy's as i purchased it from it. You guys just kept sending me back and forth. Really sad that a brand name Macy's is doing this to its customer.I kept trying to resolve this issue but was unsuccessful. Hope you will help me as you are my last hope.

I bought my wife expensive pearl earrings recently from Macy's. She kindly thanked me but was lukewarm about them. She never used them, wore them etc. she kept them in the original little gift box and Macy's store shopping bag.

After a couple of months, my wife decided she didn't want them at all, and she asked me to return them to the store. So I chose an "uncrowded time," early afternoon on a Tuesday, and took them back to Macy's with my original (credit card) Macy's receipt.

After waiting about 30 minutes! for a clerk to finally come to the Jewelry Department counter to assist me (clerks in other Macy's departments said they couldn't help me), I was eventually told that because I had bought the earrings a little more than 2 months ago, that I couldn't get a full return store credit or a full refund (over $170+).

I would have to settle for about HALF of the purchase price... on a Macy's GIFT CARD!

Buyer Beware! You are much better off shopping somewhere else other than Macy's!

Hello,

I placed an order online. [protected] on 5/5/18.
Yesterday in the afternoon, I received the dress in a very bad condition. It was disgusting, so dirty, damaged, flyblown, the material of the dress is ravaged.
I can't put into words how Macy's poor customer service made me feel and the consequences this cause to me. ( i am shocked, how is it possible to pay so much money for a dress and that they have no shame to sent you a destroy item)
I have an event to attend tonight, I lost a day of work and pay today, trying to find dress at last minute.

I can't believe Macys did this to me. I have never in my life had such a bad experience with a store like this experience. Again, I am shock.

Please see all the pictures I had to take of the dress. I have 7 pictures that I would love to share via email. This system is not letting me upload the other ones.

Thanks,
Ana Fabian

I was shopping in the Orchard Shopping Center Macys at Orchard Parkway in Westminster today and when entering the fitting room, a man appeared carrying a pair of jeans. I immediately asked the sales associate if men are allowed and she said yes, men could use the ladies fitting room as well and I left my items as I say him taking off and trying on jeans right next to me. I immediately called both Macy's stores here in Colorado and talked to 2 local managers and at that store Tara, the manager who told me Macy's policy was such that there is no discrimination and I asked if the restrooms were such too and she did not seem to know. I explained why would anyone want to try on bras on anything if men can use these fitting rooms and there is no signage anywhere that they are unisex! I highly object to any policy like that and will not shop at Macys again unless men cannot use the ladies room or fitting room. They have their own to use! Why would I want my 15 year old grandchild trying things on there, would you?
I would appreciate a phone call or letter addressing this as I am taking this right to the press and to the top and telling everyone I know unless this is resolved.

Whom It May Concern:

I Delores Bell ([protected])worked for the Macy's in Valley Stream NY. for 5 years, 2 years with a position as Sales and then 3 years as a Merchandiser in the Levi section. I took a Maternity Leave of absence on 10/21/2017 with PO time that I had left . I then called in February to see if I can return to work, seeing if I could change to the night shift. Upon speaking to someone in HR they advised me that I was fired. I then asked when they, told me Nov 6, 2017. I'm sending this complaint on how can they fire someone who is on Maternity Leave and I delivered my baby on Nov.7, 2017. They even paid me my wages for my 6 weeks Maternity Leave. I feel this is unfair on how they treated me, as I was a good and dedicated worker even being honored last year. They told me that did not receive any medical papers on my time off, but it was given before i went to the hospital and i still got paid for my 6 weeks. Please advice