MagicJack
Reviews and Complaints

I bought magick jack which was working from the begining very bad, connection was extremely bad, i been disconnected all the time, specially when i was on international calls, and not clear sound at all
but than it was stop working at all
the problem is that customer service is not doing what they suppose to do, if they put there to help
you talking on line for hours and hours, and nothing is work
and if you say something to them that you are not happy with there service in very polite way, they just disconnected and than you have to come on line and stay another hours, trying to fix it.
the idea is excellent
but there is no customer support at all
what should i do

Please wait for a site operator to respond.

You are now chatting with 'Honey'

Your Issue ID for this chat is LTK43602168255X

Honey: Hello, how may I help you?

luc: i did not receive the 250.00$ from last week today i dont have any money to go to work will i need a lawer

Honey: May I know if you did purchase a magicJack device?

Honey: Or place an order to the magicJack site?

luc: you have a computer no?

luc: history of my call should be on it

Honey: Ok, please be more specific on your concern to get this resolved.

luc: yes

Honey: Alright.

Honey: Just here waiting for your statement.

luc: i need the money you toke from my visa it happen when i did my subscrition on your web

Honey: I see, so you mean, you had purchased a renewal plan, right?

luc: i need a phone number of your head office now

Honey: With all due respect, we are only allowed to assist customers through chat.

luc: cool but i need someone responsioble

Honey: Alright, don't worry, the Supervisor will assist you this time.

Honey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Manuel'

Your Issue ID for this chat is LTK43602168255X

luc: and i need a phone number of head office

Manuel: Hi, this is supervisor Manuel, . To better assist you, please brief me about your concern or query. Thank you.

luc: i need a phone number of head office

luc: tired of asking for my monney here

Manuel: I am sorry we provide chat support only

luc: then am sending my request to credit bureau

Manuel: Please wait while I check that for you

luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back

Manuel: Luc, Did check your bank account ?

luc: yes

luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back

Manuel: Ok

Manuel: Please wait while I check that for you

Manuel: I am looking into this. It may take a while. Please bear with me.

luc: 09/15/2010 10:45:36 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 09/15/2010 10:45:12 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 09/15/2010 10:44:41 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24

luc: 09/17/2010 Visa settle - MAGICJACK [protected] WEST PALM BEAFLUS $-75.34

luc: you tell me you would not be upset by this

Manuel: Luc, I have checked your request is under process, Your refund will be released as soon as possible

Manuel: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible.

Manuel: Please fill the above form again

luc: i did fill your form already

Manuel: Please fill it again

Manuel: So your issue will be resolved as soon as possible

luc: i have to go look in my other computer for bamnk information

Manuel: OK

Manuel: Do not worry if you have charged then you will be fully refunded

Manuel: I will personally take Care of your issue

Manuel: I will try my best to get your issue resolved as soon as possible

luc: [protected]@MoneyMart.ca

luc: [protected]:12:32 MAGICJACK [protected] WEST PALM BEAFLUS $-78.[protected]:45:36 MAGICJACK [protected] WEST PALM BEAFLUS $-89.[protected]:45:12 MAGICJACK [protected] WEST PALM BEAFLUS $-89.[protected]:44:41 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24

luc: [protected]@MoneyMart.ca told me its not the first time this is going on with phone jack

Manuel: No its not true

Manuel: Do not worry your issue will be resolved as soon possible

Manuel: As I have told you that your request is under process yesterday was sunday and Back keeps off

luc: i think there computer system is better then yours i never add problem with visa before and i like to belive what they say

Manuel: It may be possible that you will get today

Manuel: Have you filled the above form again ?

luc: in 2 hours from now it will be at the credit office

luc: yes

Manuel: Ok

Manuel: Then you just need to wait only for 24 -48 hours

luc: i need to get to work or tell my boss i tryed every thing

Manuel: Do not worry you will be fully refunded

luc: that the exat answer i add last time

Manuel: Do not worry if you have charged then you will be fully refunded

luc: am keeping this conversation save for my protection

Manuel: You will get your refund as soon as possible

Manuel: This is your chat id LTK43602168255X

luc: Please wait for a site operator to respond. You are now chatting with 'Honey' Your Issue ID for this chat is LTK43602168255X Honey: Hello, how may I help you? luc: i did not receive the 250.00$ from last week today i dont have any money to go to work will i need a lawer Honey: May I know if you did purchase a magicJack device? Honey: Or place an order to the magicJack site? luc: you have a computer no? luc: history of my call should be on it Honey: Ok, please be more specific on your concern to get this resolved. luc: yes Honey: Alright. Honey: Just here waiting for your statement. luc: i need the money you toke from my visa it happen when i did my subscrition on your web Honey: I see, so you mean, you had purchased a renewal plan, right? luc: i need a phone number of your head office now Honey: With all due respect, we are only allowed to assist customers through chat. luc: cool but i need someone responsioble Honey: Alright, don't worry, the Supervisor will assist you this time. Honey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Manuel' Your Issue ID for this chat is LTK43602168255X luc: and i need a phone number of head office Manuel: Hi, this is supervisor Manuel, . To better assist you, please brief me about your concern or query. Thank you. luc: i need a phone number of head office luc: tired of asking for my monney here Manuel: I am sorry we provide chat support only luc: then am sending my request to credit bureau Manuel: Please wait while I check that for you luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Luc, Did check your bank account ? luc: yes luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Ok Manuel: Please wait while I check that for you Manuel: I am looking into this. It may take a while. Please bear with me. luc: 09/15/2010 10:45:36 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 09/15/2010 10:45:12 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 09/15/2010 10:44:41 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 luc: 09/17/2010 Visa settle - MAGICJACK [protected] WEST PALM BEAFLUS $-75.34 luc: you tell me you would not be upset by this Manuel: Luc, I have checked your request is under process, Your refund will be released as soon as possible Manuel: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible. Manuel: Please fill the above form again luc: i did fill your form already Manuel: Please fill it again Manuel: So your issue will be resolved as soon as possible luc: i have to go look in my other computer for bamnk information Manuel: OK Manuel: Do not worry if you have charged then you will be fully refunded Manuel: I will personally take Care of your issue Manuel: I will try my best to get your issue resolved as soon as possible luc: [protected]@MoneyMart.ca luc: [protected]:12:32 MAGICJACK [protected] WEST PALM BEAFLUS $-78.[protected]:45:36 MAGICJACK [protected] WEST PALM BEAFLUS $-89.[protected]:45:12 MAGICJACK [protected] WEST PALM BEAFLUS $-89.[protected]:44:41 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24 luc: [protected]@MoneyMart.ca told me its not the first time this is going on with phone jack Manuel: No its not true Manuel: Do not worry your issue will be resolved as soon possible Manuel: As I have told you that your request is under process yesterday was sunday and Back keeps off luc: i think there computer system is better then yours i never add problem with visa before and i like to belive what they say Manuel: It may be possible that you will get today Manuel: Have you filled the above form again ? luc: in 2 hours from now it will be at the credit office luc: yes Manuel: Ok Manuel: Then you just need to wait only for 24 -48 hours luc: i need to get to work or tell my boss i tryed every thing Manuel: Do not worry you will be fully refunded luc: that the exat answer i add last time Manuel: Do not worry if you have charged then you will be fully refunded luc: am keeping this conversation save for my protection Manuel: You will get your refund as soon as possible Manuel: This is your chat id LTK43602168255X

luc: am sending it to visa

Manuel: Ok

luc: done

Manuel: Is there anything else I may help you with today?

luc: Canada’s Office of Consumer Affairs

luc: i just need my monney

luc: http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/h_ca02146.html

Manuel: Luc, Do not worry if you have charged then you will be fully refunded

luc: k i do i go to work today you have my monney

luc: ?

Manuel: Luc, Please wait while I am talking about your concern to our billing department

Manuel: Luc, I have talked about your concern to our billing department and they are working on your issue and your issue will be resolved as soon as possible

luc: [protected]@ic.gc.ca just to let you know i know where to go

Manuel: Ok

Manuel: Thanks

Manuel: Your understanding will be appreciated

luc: i will hand them a report if i dont have my money by 12:00

Manuel: Do not worry I will personally take of your issue
Please wait for a site operator to respond.

You are now chatting with 'Rhett'

Your Issue ID for this chat is LTK43602353615X

Rhett: Hello, how may I help you?

luc amyot: tes can you tell me with is the last agent i talk to yesterday?

Rhett: May I know the exact nature of your problem with full details please?

luc amyot: cause i just call visa this morning and they did not have any reply from magic jack?

Rhett: May I know the exact nature of your problem with full details please?

luc amyot: visa employee was thinqing mj was a good idea but now with the report they see about me they are starting to wonder?

Rhett: One moment please...

luc amyot: i told them tec suport is great the office it dont do noting for me

Rhett: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Journey'

Your Issue ID for this chat is LTK43602353615X

Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you

Journey: Thank you for holding, Luc.

Journey: May I know the exact authorized amount that has appeared on your account?

luc amyot: i just ask a professional from visa to send me a email just to make shure am clear you want to see it?

luc amyot: please say yes

Journey: Yes

luc amyot: Hello, Once a merchant attempts to process your credit card for a purchase the funds are immediately placed on hold in their name to ensure the funds are available (this is called an authorization or pending hold). Once the original authorization is requested they do not send a second request stating that the transaction is declined or cancelled and the funds remain on hold. Most merchants have 15 days to claim funds from a pending authorization before the authorization is *automatically removed*. However, because of the nature of rental businesses, vehicle/equipment rental agencies and hotels have up to 46 days to claim funds from an authorization. Attached you will find the necessary form to have a Pending Authorization released back to your prepaid Titanium Plus card account. Please provide this form to the merchant. All fields must be completed before the merchant faxes or emails it back to Customer Service. FAX: [protected] Email: [protected]@moneymart.ca NOTE: if this is regarding a pending authorization from a vehicle rental, the merchant must also include a copy of the Final Rental Agreement or the authorization cannot be released. Thank you, Sean W @ Customer Service This message is intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and destroy this message.

luc amyot: please read it carfuly

Journey: One moment please...

Journey: Okay, Thank you for holding, Luc. These were the authorized charges on your account right, 09/15/2010 10:44:41 MAGICJACK [protected] WEST PALM BEAFLUS $-89.24, 09/17/2010 Visa settle - MAGICJACK [protected] WEST PALM BEAFLUS $-75.34

luc amyot: why

luc amyot: ?

luc amyot: only one

Journey: Okay, May I know the exact amount that was authorized from your account please?

luc amyot: i have a other phone jack that i activated with 25.00$ prepaid master card

luc amyot: you you have the 70.00 something you need for the first one

luc amyot: you need to release 3 of 89.24

Journey: Yes, Luc. that $75.34 charge was for the 5 year platinum plan you purchased. Regarding with the 3 authorization of $89.24 that will be release back on your visa account, as per our higher department updates, they will be sending a fax notification to your bank for the release of those authorizations, but I will send them a follow up report right now. would it be okay with you to fill out another release form?

luc amyot: understand that i can t get mad at an agent but am about to do so super internet boycut to magic jack

luc amyot: i will use every call line imaginable and send what i have keep for conversation

Journey: We understand your situation, Luc. We are here to straighten this out to you, Do not worry, we will take care of this concern, I will send an update right now to our higher department in order for them to reprocess the notification to your bank to release those authorizations.

Journey: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible.

Journey: please click on the above link then please enter the information needed.

luc amyot: visa know i filled this form already a 100 time how come you dont

Journey: By the way, this is the first 4 digits and last 4 digits of the card where the authorization has been applied right, 4677 8722?

luc amyot: can you reach one of your superieur before i end end up being charge for what am about to do to them on the internet

Please wait for a site operator to respond.

You are now chatting with 'Gilbert'

Your Issue ID for this chat is LTK43602523868X

Gilbert: Hello, how may I help you?

luc: just like to remind your office that they owe me money

Gilbert: May I have first four and last four digits of your credit card which you used at the time of order placing?

luc: 4722 8722

luc: sorry

luc: 4677 8722

Gilbert: Please wait while I check that for you

luc: ok

luc: a simple fax to visa whould have fix that problem 1 week ago?

Gilbert: One moment please...

Gilbert: Your Order Number: TS04846366 for Order Date: 09/15/2010 is for 5 year plan $69.95

Gilbert: Applied to magicjack Phone Number: [protected]

luc: and i dont worry about that for now all i need you guys to tell visa is that i never purchase any thing at 3 time 89.24

luc: i dont know why this is so hard to understand?

Gilbert: I am looking into this. It may take a while. Please bear with me.

luc: ok but now i have to take a shower case this week i have to walk to work with my tools on my back

Gilbert: One moment please...

Gilbert: Your Order Number: TS04942079 for Order Date: 09/21/2010 is for Canadian number $10.00

luc: if this goes to court am charging for my time lost last week

Gilbert: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jamie'

Your Issue ID for this chat is LTK43602523868X

luc: it as notting to do with any purcase that went true it as somthing to do with monney lost on your web

Jamie: Hello Luc. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

luc: i dont haVE TIME FOR THIS ANY MORE GAT TO GO TAKE A SHOWER ITS COST ME LAST WEEK OF WORK IS IT GOING TO BE THE SAME THIS WEEK

luc: TODAY AM CALLING THE SMALL CLAIM COURT

luc: AND AM PUTTING THE TIME LOST LAST WEEK

Jamie: I am looking into this. It may take a while. Please bear with me.

luc: THATS WHAT MJ TOLD ME ALL LAST WEEK THATS HOW I LOST MY WEEK

luc: THI SAME CONVERSATION OVER AND OVER LIKE AM TALKING TO A COMPUTER PROGRAME TO SAY THE SAME THING OVER AND OVER AGAIN

Jamie: Thank you for patiently waiting, Luc.

Jamie: May I know the dates of the transactions you're showing on your account please?

luc: AM NOT PATIENT PLEASE LOOK AT THE HISTORY OF MY LAST WEEK EVERY DAY CONVERSATION I NEED TO BE ABLE TO GO TO WORK I HAVE CAN REPETTE THE LOST I HAD LAST WEEK

Jamie: Okay.

Jamie: Please wait while I check that for you

luc: OK THANK FOR YOUR HELP IF YOU CAN DO ANY THING FOR ME LET ME KNOW MY EMAIL IS [protected]@KORCOA.COM MY CELL NUMBER IS [protected]

luc: UNTIL THEN AM GOING TO TRY AND FIND A WAY TO GET MY MONEY

luc: AND LET EVERY ONE I CAN KNOW ABOUT ALL THOSE CONVERSATION

luc: I ADD WITH MAGIC JACK

luc: HAVE A NICE DAY

This is all the information on MagicJack/YMAX for anyone that is needing it as of [protected] I will update this information and they up date it if you need more information on how to deal with Magicjack scam or if your a YMAX rep that reviews the posting of information please email me at [protected]@gmail.com

Primary: Mailing / PO Box
YMAX COMMUNICATIONS CORP
P O BOX 6785
WEST PALM BEACH, FL [protected]
Main: [protected]
Alt: --
Fax: [protected]
Email: peter.[protected]@ymaxcorp.com

Contact
YMAX COMMUNICATIONS CORP
P O BOX 6785
WEST PALM BEACH, FL [protected]
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: mike.[protected]@ymaxcorp.com

Company / Physical
YMAX COMMUNICATIONS CORP
5700 GEORGIA AVENUE
WEST PALM BEACH, FL 33405
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: peter.[protected]@ymaxcorp.com

Authorized Rep
YMAX COMMUNICATIONS CORP
P O BOX 6785
WEST PALM BEACH, FL [protected]
Main: [protected]
Alt: --
Fax: [protected]
Email: peter.[protected]@ymaxcorp.com

Agent for Process
YMAX COMMUNICATIONS CORP
350 NORTH ST PAUL
DALLAS, TX 75201
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: [protected]@ctadvantage.com

Service was terminated "at their discretion." there is "no such thing as unlimited calls" we made over 200 calls on unit when we first installed it, then had to go through the process again in 90 days and our service was terminated (after about 75 calls) due to the number of calls. Even though their advertising states "unlimited calls" their terms of service states not over 50 a day. Talk about false advertising... Stay away. Second unit was terminated by magicjack the next day after 20 calls were placed within 90 minutes. These calls were not being done via an automated dialer. A real person sitting and calling our customers. This company (magicjack) does not want to work with companies.

I ordered their "free" "no charges" trial period for 30 days. 1 minute later there appeared a double charge in my bank account. There is no phone number to call and their customer service chat people are not allowed to give you a phone number. I finally found a number through the Better Business Bureau. It took 5 more days for the "pending" charges to be deleted from my account. All the time the Magic Jack people sustained that these pending charges would not be taken out of my balance until after the trial period. But my bank told me that in fact the charges were taken out of my available balance. There was absolutely NO INDICATION that my bank account would be charged, or a breakdown of the amount charged, or the fact that they can place the charge twice in the Magic Jack TV ad, their website. Their representatives kept denying that there would be charges.

I recently purchased a Magic Jack and we love the concept but sometimes our calls break up on our end of the call. I have looked for either a website or phone number to speak with someone but to no avail. Can you please help me to get a contact number. I want to keep the Magic Jack, if at all possible but would like to speak to someone about the audio issue.

Thank you,

Geni Allen

I wish I had found this site before I purchased this thing! My first MagicJack was fried when we had a lightening storm. I sucked it up and paid for the shipping on a second one.

One month later, the magicJack failed again. I went to customer support, talked to three different agents, two of them "top 10% rating" (whatever THAT means!) and did the exact same stuff that the first "agent" walked me through. I was then told that the problem was from their new upgrade and that I would need to contact them at a later date. The agent very quickly ended the conversation. I spent 1 1/2 hours with them and got absolutely nowhere.

Today, I decided to try it one more time. Did the exact same stuff as last time with two different agents. When I said that I didn't have time for all of this and that I had to get to work, she ended the conversation. I have been without a phone for three days. I have a home-based business and completely relied on MagicJack to keep me connected. Three days without a phone! Ugh! I'm looking into other possibilities for inexpensive phone connection.

I bought a Magic Jack to use from a local Walgreens on Baymeadows Rd and San Jose. I used the Magic Jack a few weeks and it stopped working. I jumped through the hoops it takes to get to the online chat customer dis-service. After a half hour, several clicks, downloads and restarts, the device started working again. Great!

Two days later, I can't reach my family wife/kids on the Magic Jack phone while I'm out of town. I sat down at the computer to grind through the same horse and pony show one last time. Honey, the Magic Jack Customer service rep tells me to go through a series of upgrades, "repeat of the previous tech request".
I Did all the things the tech "Heather" asked like "Turn off the Firewall", suspend the "anti Spyware", disabled the "pop up blocker", then the tech puts a link on the chat box and says to click on it and it will fix my problem. Like a good sport i click on the link, I watch as my screen first locks, opens a website, then auto-downloads something. I try to chat with the tech and cant send my chat to the tech "Heather". My computer reboots and i get an error right after the Dell logo appears, a black screen appears and it reads "Remove disks or other media. Press any key to restart.

Heather the Magic Jack tech lead me to believe they were going to help me only to ruin my computer with a virus. When you have a similar experience contact the Better Business Bureau and your local Internet Crimes division of local law enforcement. Someone has got to stop these criminals. Magic is liable for what their employees do and should have to pay the repair shop for the damage and recovery cost.

Let our voices be heard, consumers are fed up with Customer NO-Service and then rogue employees who think its funny to slam a customer they can't get right.

I will take the computer case to the Geek squad and if they can recover proof that this was a virus attack instituted by the Magic Jack technician I will post it here and pursue every means necessary to hold Magic Jack accountable for allowing this type of nonsense to go on unchecked.

Majorly PeeOoed.

MJ will deny connections to telepone numbers that THEY deem abuse of their service.
Any frequently called numbers and especially numbers that are for confrence call services that I use for business. I would call-in to a confrence that was hosted by a business and would be cut off in seconds or denied totally from getting in. My land-line and cell phone worked fine, but no MJ

Here is a transcript of the on-line support I got.

This also includes dialing into confrence calls that do not use MJ's confrencing service.

Abby: Hello, how may I help you?

Tom burgess: I am using MJ to join in on a confrence call that does not use MJ's confrencing service. MJ refuses to connect to a active confrence.

Abby: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at [protected]@magicJack.com

Tom burgess: I got MJ specificly for this purpose and will send it back and demand a full refund for pre-paid services

Abby: Please contact the Telephone Carrier that you want to join in the conference call.

Tom burgess: I don't see how MJ can deny anyone a connection to any service, I see the potential for a serious conflict here

Abby: I understand that, please do let JH COX email us at [protected]@magicJack.com

Tom burgess: This service worked fine for several years and I had been happy until MJ decided to start enforcing this new policy

Abby: Please do bear with me.

Tom burgess: i don't know who jh cox is and do not know how to contact them

Abby: One moment please...

Tom burgess: still here

Abby: Yes I am still here.

Abby: Please hold on while I check this out for you.

Abby: Thank you for patiently waiting.

Abby: As I have checked here in our end. That is the only way for you to connect to their conference call.

Tom burgess: make sure you pass this conversation onto YOUR supervisors and that they have not heard the last about this. I really think that an attorney can have lots of fun with this case. Since the only reason I have MJ is no longer working for me, I will demand a refund for the years of service I had prepaid, plus I will go out of my way to let everyone know on the internet about MJ knowing too much about what telephone numbers and services they use MJ for

Abby: I understand that, as I have mentioned earlier.

Abby: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at [protected]@magicJack.com

The Magicjack dial pad which appears on the screen has a screen in it that reads “Contact List” This screen would allow you to enter a contacts name and phone number so that later you could click on the contact and it would automatically dial the number.

As of yesterday evening the screen reads “CONTACT LIST IS EMPTY” and we are unable to click and dial. Those who don’t have a hard copy backup are in serious trouble.

From the waiting time on www.magicjack.com/6/customercare.asp I can assume that thousands if not millions of their subscribers are affected. All I could get out of their live chat reps was “they are working on correcting this as soon as possible and this is being done to improve your service”.

Magicjack is very well shielded from the public. My research indicates that their corporate office is located in West Palm Beach, FL. The only phone number I was able to come up with is [protected] and it’s only a recording directing to the link above.

The local BBB at [protected], may be able to provide more information, as well as the AG. The consumer protection line is: [protected].

My big concern is: Where did my information go, is it at some third party, or is it out in cyber space where hackers and others can scrutinize it?

Please Read Carefully Before Purchasing The Magic Jack.

We purchase the Magic Jack as it claimed it was free unlimted calling to anywhere in Canada and the USA.

We had the Magic Jack for only 4 days and on that 4th day, I worked from home and made my Long Distance calls to office locations in Alabama. My calls were originating from New York.

Half way through the say, my Magic Jack says on the screen, "Outgoing Calls Disabled"

Upon speaking to Customer Service via "Live Chat" from the website, the operator says that the reason why our calls were disabled was becuase I made more than 20 calls in one day.

According to their "Policy", which is off on a small link in a remote section of their website, If anyone makes mroe than 20 calls/day, Magic Jack will cancel the service permanently without refund.

The operator on the chat literally say "Tough Luck. You made more than 30 calls on that day. You servbice is terminated without refund"

The Magic Jack only cost me $39 but just terminating the service like that without even a warning? Its difficult to believe that this company is still in business.

BUYER BEWARE. They will scam you before your year is up and shut your service.

To whom it may concern,

This magic jack does not load my contacts. What is wrong with this system? I just away from my computer for several months and my computer is still on the internet but this magic jack does not load my contact and I can't place a call to anybody why?

Yours truly,
Nonie Sugatan
Magic Jack Phone # [protected]

Magic Jack promotes that you can use your mobile phone and call international #s anywhere in the world. I confirmed with them that this would work if I was in Turkey and calling a # in Turkey. My cell phone is a US registered cell #. They confirmed it would work fine and I wouldn't have any roaming charges.

I got my cell bill and I was charged $2.99 per minute and had a total of $270 worth of roaming charges. When reaching out to Magic Jack, I got the complete run around and the agents were rude and told me it's not their fault period.

They completely misled me while selling me the product. I will no longer recommend this company.

Very disaapointed as I wanted to like them.

I have been using Magic jack for about 6 months now. Initially I was very satisfied with it. However, having used it for a while I am annoyed that magic jack is not very reliable. The problems I experience on a weekly basis are: hearing an echo of my voice, the person I'm calling complaining about the call breaking up hearing every third word, I try to place a call it rings once then nothing so I have to call again, unable to receive incoming calls even though my computer is up and running the magic jack program, constant errors trying to use my phone line to place or receive a fax (have to retry at least once). I suppose Magic Jack is worth the cost but it's not really that much of a bargain because I would not rely on this as my only phone line.

Canceled my order and they still charged me TWICE on my account at the bank causing an overdraft on my account. You can not talk to a REAL person, you only do a live chat on the internet and get an ugly response saying it has been credited back to my account and they have not! Why do they not have a phone number to get in touch with someone to get these things taken care of...now I am out of almost 100 dollars and an overdraft fee...

I've had one for over a year. Although Cheap, it has problems with audio quality, complete failures, screw ups on voicemail, and everything in between.

It is just not dependable. I've just spent the last three days without any service after many hours of online chat with idiots reading from a cue card that have no clue as to what to do if it is not printed in front of them.

Supervisor's and Tech Support don't really have any value. They do not advise customers of escalated trouble tickets status, do not follow up on hot items, and seem to care less about what the customer says or advises about a problem if it isn't on their cue card.

Don't buy this piece of @#$%, it is more headache than it's worth for the savings. Especially when spending hours trying to chat with ###s in their customer service dept in Florida. At least they aren't in India.

During the online registration process I was offered as an area code the number 917 for New York City. I selected it, and was subsequently randomly assigned the area code of 205 which is Burmingham, Alabama. Two long and frustrating chat conversations could not resolve this problem. I was told in their awkward chat support: "As I have checked it upon your registration the 917 area code was not available is our system, when you clicked to finish the registration our system auto assigned you an Alabama number. If your want to change your magicjack phone number, you will charged $4.95 for doing so." Furthermore, In order to change the number one is required to FIRST pay $4.95 before the screen is displayed to select the area code wanted. There is no guaranty after paying the $4.95 that wanted area code will be available. Since the screen does not allow me to see what numbers are available prior to paying, I may be paying $4.95 for yet another unwanted area code. And if I did pay the $4.95, and New York City area codes were not list, to try again will cost me $10, the cost for a second change. This is a manipulative practice that doesn't allow me to chose before paying, etc. and so on. This is "gambling" and not legitimate commerce.

there is no clarity in the phone service. weather I call out or receive calls, the speech is all broken up and you have to keep asking the other party what or they have to keep asking you what you said. the magicjack company does not have a phone number to call and ask for help, so you have really no way to get in touch with them. I do hope someone will be of some help... thanks

I've had magicjack for 2 1/2 months now with terrible service. The clarity will not be there and customer service is no better than what you will find in the FAQ section of their website. You will experience dropped calls, static, voice vibration to the point that you sound like max headroom the whole time(if you remember who that is, you'll get it). The company promises alot and delivers next to nothing.

If you try to transfer your number, forget it. They say that they will transfer it, but when your new provider try's, they say it can't be done.

My recommendation for the cost and reliability is Vonage. Crystal clear reception with no drag on your computer.

Hope this helps some poor soles that are thinking about trying out magicjack.