MagicJack’s earns a 3.0-star rating from 307 reviews, showing that the majority of users are somewhat satisfied with their service.
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avoid magic jack like a plague
You can see that after an hour on the computer and two "tech" reps that they could not fix my problem. My fix, I took it back to the store for a refund.
Important. Important. If you are not able to make calls or having trouble with your contact list, please Click Here for fix. This will be your best solution. You should not click here if you do not have this problem.
You are now chatting with 'Jackie'
Your Issue ID for this chat is LTK4190100690352X
Jackie: Hello, how may I help you?
james Cowen: yesterday i was able to make a call via my phone
james Cowen: today i can only make a call via my computer
Jackie: Hi James
james Cowen: when i pick up the phone and dial out the numbers are not coming up on my magicjack screen and the call does not complete itself
Jackie: Please let me know whether you can see ready to call on your dial pad?
james Cowen: yes
Jackie: Please let me know whether you have dial tone?
james Cowen: under the magicjack is states Ready to call
james Cowen: yes
Jackie: Please go to Go > Utility > open disk utility
Jackie: On disk utility window please look for Ymax magicjack 17.7 MB
Jackie: Click on the "Erase" tab to the right of the list of drives. Please be informed that your contacts list of magicjack will be deleted.
Jackie: Click on the “Erase” tab to the right of the list of drives. The window will now display the options for erasing the hard drive and formatting it to work on the Macintosh computer.
Jackie: Select the Volume Format from the pop-up list. Then choose “FAT”
james Cowen: first off where is 'go"? i am on a mac
Jackie: Please minimise all windows on your computer screen
james Cowen: done
Jackie: Please try to locate it on top left of your screen
james Cowen: standby please
james Cowen: The disk Ymax was not there
Jackie: Okay
james Cowen: There is a disk titled phone
james Cowen: this is in ms-dos (FAT)
Jackie: Please let me know its size?
james Cowen: 18.6 mb
Jackie: Please format it
james Cowen: how?
james Cowen: erase free space or erase?
Jackie: Please right click and choose format/erase option
james Cowen: done
james Cowen: now the name is untitled
Jackie: Okay
james Cowen: now what
Jackie: Please click here
james Cowen: i see i now have an upgrade
james Cowen: it is going through the opening process
Jackie: Okay
james Cowen: still not dialing with my phone
Jackie: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
james Cowen: also the phone number is gone
Please wait while I transfer the chat to the best suited site operator.
You are not currently in a chat session.
You are now chatting with 'Marykate'
Your Issue ID for this chat is LTK4190100690352X
Marykate: Hello James . My name is Marykate. To better assist you, let me put you on hold while I read your previous chat. Thank you.
james Cowen: OK
Marykate: Thank you for waiting James.
Marykate: You mean that you cannot place a call to your telephone, right?
james Cowen: No I can not place a call FROM my telephone
james Cowen: I can place a call via my computer microphone and speaker
Marykate: Okay
james Cowen: I do not have the computer option turned on right now though
Marykate: Is the dial pad up on your screen now?
james Cowen: yes
Marykate: Does the display reads" ready to call"?
james Cowen: Now it is asking me to please connect to the internet and double click here
james Cowen: i am obviously connected to the internet or we would not be having this dialoge
Marykate: Please restart your magicJack.
Marykate: To do so you may click the 'Menu' button, over the 'Advanced users' menu item and click 'Restart'.
james Cowen: stand by please
Marykate: Take your time.
james Cowen: ok i turned off the magicjack and unplugged the usb drive i am now placing the magicjack back into the usb drive
james Cowen: the icon comes up asking me to double click to start calling
james Cowen: would you like me to click on it
Marykate: Yes, please do
james Cowen: same message about connect to the internet and double click here
james Cowen: should i double click "here"?
Marykate: No James.
james Cowen: ok
Marykate: Please check these again.
james Cowen: check what again?
Marykate: Please go to your MAC menu.
Marykate: "Finder"" File"" Edit"" View"" Go"" Windows"" Help".
Marykate: Click Go in the top of the screen, then Utilities and double click the "Disk Utility".
Marykate: Check if you will see Ymax or Tigerjet Hard drive at the left side then click it to select/highlight.
james Cowen: I have tigerjet
Marykate: Click on the "Erase" tab to the right of the list of drives. The window will now display the options for erasing the hard drive and formatting it to work on the Macintosh computer.
Marykate: Select the Volume Format from the pop-up list. In most cases it's best to leave it at "Mac OS Extended (Journaled)" as this is the default.
Marykate: Name the hard drive. Type a name labeled PHONE. Click the erase button. A window will open asking to verify the erase procedure. Click the erase button in this window to start the process of erasing the disk.
james Cowen: The current volume format is ms-dos (fat)
james Cowen: is this because i have magicjack on my pc side of my macbook?
james Cowen: do you still want me to erase?
Marykate: Please change that to Phone.
Marykate: Then click erase.
james Cowen: done but now I have two named phones under the tigerjet hard drive
james Cowen: hello?
Marykate: Okay
Marykate: Now please click the link below again to run MAC upgrade.
james Cowen: link please
Marykate: Click here
Marykate: Then check if you will get a pop up page for you to click and start magicJack.
james Cowen: ok
james Cowen: downloading now
james Cowen: magic jack upgrade came up and i doubleclicked it still getting the message to please connect to the internet
Marykate: Please check if your firewall is enable. Please turn it off temporarily.
Marykate: To turn it on or off, from the Apple menu, select System Preferences.
Marykate: When the System Preferences window appears, from the View menu, select Sharing.
Marykate: In the Sharing preference pane, click the Firewall tab.
Marykate: Click the Start or Stop button to, respectively, activate or deactivate the firewall.
james Cowen: before i do this why would this have changed whether i was able to use magicjack yesterday but not today?
james Cowen: i dont see a firewall tab
Marykate: Are you on System Preferences now?
james Cowen: yes i found it under security
james Cowen: i will turn it off then back on
james Cowen: done
james Cowen: firewall is on and i allowed magicjack
Marykate: Please turn it off temporarily then restart your magicJack James.
james Cowen: it was off when i went to this setting
james Cowen: it is off again and i will restart magicjack
Marykate: Okay, please do and check it again
james Cowen: same message
james Cowen: to say that this device has been a huge waste of my and your time is an understatement
james Cowen: i think the solution is to return it because it appears you are unable to help me
Marykate: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
james Cowen: well i just picked up the phone and was able to start dialing
james Cowen: the numbers now come up on my screen when dialing with a phone but the call does not go through
james Cowen: either this needs fixed in the next few minutes or it is getting returned
james Cowen: what good is the savings when i have to spend over an hour of my day not getting a problem resolved?
james Cowen: Marykate, can you help me or not?
james Cowen: Thanks
Marykate: Can we check your connectivity?
james Cowen: yes
Marykate: Please click the link below:
Marykate: http://www.speedtest.net
Marykate: Click the yellow pyramid/star then give me your upload and download speed.
james Cowen: download speed 5.7 Mbps
james Cowen: Upload .94 Mb/s
Marykate: You do have a good connection James. magicJack requires only at least 128kbps both upload and download speed to make it work.
Marykate: Are you using a router?
james Cowen: yes
Marykate: May I have the brand/name and the model number of your router?
james Cowen: One moment
james Cowen: It is through at&t uverse
Marykate: Do you have internet security suite with your internet service provider?
james Cowen: 2WIRE
james Cowen: 3800HGU-B
Marykate: Thanks. Please hold.
james Cowen: I dont know yet you have not been able to answer my question as to why it worked yesterday when i first installed it and not today?
james Cowen: should i turn my firewall back on?
Marykate: Now please click the link below to add UDP ports 5060 and 5070 on your router.
Marykate: Click here and use this as a guide
james Cowen: i have no idea what you want me to do
james Cowen: such you cant help me resolve my problem lets just call it a day and i will return the unit
Marykate: Please allow me to explain to you that "Error 3 and Error 9 " on the dial pad refers to some settings on your computer, i.e firewall, anti-virus, router and even your ISP that may have block the magicjack to get a connection from our server, thus it says "Please connect to the Internet".
james Cowen: thanks for your help but i have other things to do today besides spend it here
Chat session has been terminated by the site operator.
charged without preauthorization
Hard to explain..I am at a disadvantage and disabled..they charged me for nothing..never wanted the phone and can't get a refund so far. Now my rent is due.:( I only wanted this to call my sick mother. Magic Jack I am seeing is a scam..I so need that money back:( I really don't know how to deal with this..I have to have that money as I am on a strict budget with not a dime left over in the month because of high rent and bills. No I don't live in public housing either so rent is sky high.
Wish I had seen this first, but got recommendation from friend. TV ads all indicate Magic Jack is 19.95 a year. Due to misleading website, I wound up being billed $73.20 for 1 year service, a usb fob, and a download. When I tried to find out th problem they explained their version of the billing to me with which I totally disagreed. I had a "chat" list of at least 20 "I'll be right back". Their game is to make you so exhausted with the process you give up. I don't plan to give up however. No direct phone, no real recourse besides small claims court. Keep bad-mouthing them - because it's the truth.
magic jack waste money in rural areas
Like a lot of people, I have been sucked in by magic jack thinking that it would save some money on phone bills. However, I live in rural (bush) alaska where the internet is nowhere as good as in urban areas such as anchorage, or down in the "lower 48". Based on this and magic jacks dependence on broadband speeds, I have not been able to have a single phone call through magic jack without severe break-up on my and the recipent's end. I am very disappointed in this, however, I may have to wait and see if this changes when I travel. At this point though, I rate magic jack with a 2 out of 10. I can only hope that there is some improvement during my travels.
It sounds like you do not have the basic requirements for MJ service. If you have limited bandwidth or are connecting to the internet through a "dish system" then that is your problem. It is not the MJ device and you should not blast it instead of the real problem which is your Ineternet Service Provider connections. If your internet is sketchy then anything that uses the internet will be too. Place blame where it belongs and not on a wonderfull device like the MJ.
do not buy this piece of crap
I bought a majic jack in mar of 2009 one day it was working fine the next it stopped I contacted there tech support when though 3 hours trying to make it work it is broken and the want to change 10.00 shipping and handling for a new one don"t buy this piece of crap this is not the first time I have bought off the internet and been screwed don't buy anything on line!
WISH I HAD READ THESE COMPLAINTS BEFORE, Y ARE RIGHT IT IS A PEICE OF CRAP.
magic jack has to be the single worst investment I have ever made
Magic Jack has to be the single worst investment I have ever made. It does not perform as advertised; there is no clarity in either reception or transmission. I have spent hours and hours on the computer with tech support and everyone tells me it is fixed and yet when I use the product, the voice quality on either end is as if you are talking under water. I know in life you get what you pay for and magic jack was a quick fix for me since I didn't want to put a land line into a residence I would use for only 3 months. How stupid and gullible could I have been to have believed the advertising? I guess pretty stupid and very gullible. Don't make the same mistake I have, save your money and your time (which is as valuable as cash) and DO NOT MAKE THE SAME MISTAKE I HAVE; DO NOT PURCHASE MAGIC JACK UNDER ANY CIRCUMSTANCES. Tech help is polite, knowledgeable and kind, but ultimately powerless to make it better. I have tried every fix under the sun and NOTHING works. Calls don't come in, people can't hear me or if they can hear me, they are unable to understand me. I do not understand them. It is as if I am talking through a voice changing device, where the voice is so well disguised that the speech is unintelligible to anyone on the other end. Try making calls to businesses like that... get a land line or increase the minutes on your cell.
Sounds to me as if you didn't have a fast enough internet connection, or too slow of a USB connection. I bought Magicjack, plugged it in and about 10 minutes later I had a dial tone. I call people and they say they can't tell the difference in voice quality between Magic jack and my digital land line. It has upgraded itself a few times since I bought it and it works great. It IS my phone now. I've never had a single dropped call, never had a single issue with it whatsoever and I've had it almost a year now.
To all these people with issues with Magic jack, I think your problem is somewhere else. God knows I've had TONS of problems with my computer and computer accessories, but Magicjack isn't one of them.
To ALL of those complaining about it...I really don't think it's the Magicjack, I think it's something you did. There are so many things that can wrong that prevent the item from working...it would be like blaming a car for not starting when someone didn't install the fuel line correctly. Don't blame the car...
misleading
Ok here is my experience with magic jack I ordered A magic jack on april 17 2010 and I did the rush Shipping since I am in canada I thought this would Be the fastest way to get the magic jack to me. I can tell you that this has been nothing but a Headache the support staff are absolutely useless I have done the online chat many times and they Are just...
Read full review of MagicJack and 20 commentsdo not invest in magicjack under any circumstances
Well, here we go again is all I can say! Remember the old addage "if it sounds to good to be true". I mean when are we going to wake up? Please who-ever reads this comment take the old addage for what it's worth and keep your money in your pocket. Do not I repeat do not "invest" in magicjack!
Cuz it is magic and you get jack.
Magic Jack has been a real blessing in the last year I have used it. The price is has been very low so far and it works well. I used to use Vonage and it was a pain. It seldom connected nicely and the bandwidth static was to constant and often blocked conversations. I would never consider using Vonage for a business and lost faith in internet phones but now that I use Magic Jack I feel it is really good and I can comfortably call my bank, talk to a business or interview with it and I know the connection will hold up and be clear. I strongly recommend Magic Jack and feel my results of using it along with its low price has been great.
I use Magic Jack and it works great and the fee is only a bout $40 per year. I used to use Vonage, and that really was a pain. It often did not connect and when it did it often had too much static to hear anyone on it and I lost hope in internet phone jacks, but the Magic Jack has been a real blessing. Once in a rare while I might have to call some back because of bandwidth static, but most of the time it is very clear and very cheap to use. As long as the prices stays down it a great deal.
I agree with the original complaint and would not recommend anyone to buy this device. They provide false information when advertising. First of all, they say its free for the first year but then it stops working after 90 days and you`re forced to pay the renewal fee in order to continue service. One day after the subscription fee is paid, the device stops working again. Customer service was contacted via online live help because there`s obviously no actual number to call and to my surprise, I was told "there was excessive usage therefore the jack is no longer able to be used". Now how on earth is that fair? What is the purpose of having a land line? Last time I checked, it was for one reason to make as much calls as you would like to as long as the bill is being paid. This company needs to be served with a LAWSUIT for scamming people out of their hard earned money.
do not buy one of these things
My mom & dad purchased a MagicJack in January of 2009 and tried to use it on their Windows XP machine. Unfortunately, it did not work reliably. Many calls had choppy sound and some would not go through at all. If you rebooted the PC it might work good for an hour or two, but inevitably, it would start having problems withing a few hours.
After months of frustration, I took their MagicJack home & tried on my Windows XP machine. The result was the SAME, inconsistent sound quality. Have to constantly restart to get it to work, and even then it only works well for a little while and inconsistently.
DO NOT BUY ONE OF THESE THINGS.
My XP install is just a straight install with SP3 and anti-virus software. Now crapware or extra stuff. I also have a 10MB high speed cable connection for the Internet, so if it can't work well under these conditions, it never will.
Maybe your computer not up to date, cause i brought my Magic Jack since two years ago, it still working good and fine. no problems. i love it. maybe your internet is tripping or something. i live in Miami Fl. some of my friend have it for years, it still work normal no cut convo. well call customer service ask the question, they will glad to help you with any problems.
magic jack customer service refused to honor their 30-day money back guarantee
Magic Jack customer service refused to honor their 30-day money back guarantee. The product did not work as promised, and they also refused to return $40 in pre-paid international charges.
I was doing mission work for my church, and needed to call Haiti. I am very disappointed in their deceptive marketing practices, and have to resort to getting my credit card company to "charge back" the funds.
Buyer beware!
product not received and charged $103.91 on my visa - april 29
I ordered a free 30 day trial of magicjack on the internet March 30/2010 On March 31, $4.13 (the price from the internet).was taken from my Visa account No magic jack was ever received After 3 weeks, I called and asked that my account be cancelled.
On April 29 an additional $103.91 was taken from my Visa account..
I want it put back in because i had no product to try. I have read their customer complaints, most of which portray Magic Jack as a scam Some American customerswere satisfied with it
My email address is [protected]@yaknet.ca
My phone # is [protected]
please help my get my money back
Thanks
Ivan Lloyd
The complaint has been investigated and resolved to the customer’s satisfaction.
Los MagicJacks funcionan perfectamente. Actuamente resido en Costa Rica.
Mantengo Mi MagicJack acå, para comunicarme con Parientes y Amigos en USA.
No he tenido ningun problema. Es increible, Su eficiencia. Los que se quejan,
es porque no estån familiarizados con el aparatito éste. Yo cometi el mismo
error, por lo que ahora rectifico. Dios Bendiga y Proteja esa Empresa de la Florida.
on my calls there is a constant beeping that frustrates my callers to no end
On my calls there is a constant beeping that frustrates my callers to no end. And, voices drop off so sometimes you only catch a few words in a sentence being said. i have chatted with their online "customer no-service" and they all tell me to do the same thing--disable my security--as well as other things that don't make sense and don't work. they also say they have done something to the magic jack phone number i have and it should now work. i am sick of them having me do ridiculous things that don't work. i am returning my MJ. I got it from office depot, so luckily there is a 30-day return policy.
classic bait and switch tactics
I just tried magic jack. They bait you in by saying they won't charge anything if you're not satisfied. It echoed so bad, I couldn't even use it to check my phone messages. I had to pay to return it, and they kept $10 even though I hadn't made 6 minutes in calls, and returned it the day I received it.
Moe: Hello, how may I help you?
Mike Whatley: Hey Moe! I need you help with free shipping if I order. Y'all say "Hurry, less than 10, 000 magic Jacks are eligible to be shipped for the Free Trial Offer Today, Monday, November 21, 2011. This offer is not available in stores and will expire" I want free shipping as promised, but when I place my ored it says I will be bill $7.95 shipping charges. Can you help?
Moe: Please wait while I check that for you
Moe: Mike I am sorry to say that there is the no free shipping is offered by the magic jack if you order for the magic jack you need to pay the shipping charges.
Mike Whatley: Well why does your web site include and I quote again "Use our Phone Service for free, make all the free calls you please. 100% Risk FREE - you pay nothing. (Hurry, less than 10, 000 magic Jacks are eligible to be shipped for the Free Trial Offer Today, Monday, November 21, 2011. This offer is not available in stores and will expire."?
Moe: Please wait while I check that for you
Moe: We provide 30 days trial period offer.If you are not satisfied with magic jack then you can return your magic jack within 30 days trial period.
Moe: It is for the free trail offer not free the shipping charge.
Moe: You can make free calls using magic jack to any US and Canadian numbers including Puerto Rico, Virgin Island from anywhere around the world. All International calls magic jack to magic jack are absolutely free, but for calling to a non magic jack number outside US and Canada, you need to purchase International prepaid minutes from our website.
Mike Whatley: So If I don't like it shipping is free. Conversely if I do shipping in not free. Humm, sounds deceptive.
Moe: It is for the free trail offer it mean you can use the magic jack till the 30 days without paying something but you need to pay the shipping charges.
Moe: If you order for the magic jack .
Mike Whatley: Why would MJ do this to their customers? I have had a regular MJ since 2008.
Mike Whatley: Could you advise you marketing department saying shipping is not really free if you keep your new MJ?
Moe: I will forward your valuable suggestion to our management I hope they will surely consider this as a new facility with magic jack.
Mike Whatley: Thank you Moe,
i caught majick jack trying to charge me with no renewel then they wanted more info after they charged me! SCAM check this log out lol
Your Issue ID for this chat is LTK43605770951X
Jose: Hello, how may I help you?
jason: i just payed for a 5 year and still cant use the majick jack]
Jose: Please wait while I check that for you
jason: it was a renewal
Jose: okay
Jose: please hold on for a seconds as i check your order here in our data base
Jose: thank you for waiting
jason: k
Jose: i already found your order and it says here that your 5 year plan is not yet applied on your magicjack device
Jose: may i have your full address please?
jason: why not?
jason: the money is out of my acct
Jose: yes however for the 5 year plan service it is not yet been applied on your magicjack device
Jose: we need to apply it for the service
jason: when?
Jose: may i have your first 4 and last 4 digit number of your credit card please?
jason: no
jason: already did that
jason: if its this complicated i may just want a refund
Jose: we need to verify your information for the 5 year plan service
Jose: please do not worry as we just need to apply the 5 year plan on your magicjack account
jason: go ahead
jason: ive never been asked for first 4 AND last 4 this is strange
Jose: after that your magicjack device will automatically activated
jason: so if i didnt caht with you i would have paid for a inactive acct?
jason: chat
jason: ?
jason: ok you know what
jason: i only want 1year
jason: and if thats to much trouble i want a rfud
jason: refund
jason: i never had a problem when i bought this
jason: seems like renewals are a issue huh?
Jose: I really understand you, we need to apply the 5 year plan on your magicjack device for the service
jason: im NOT giving you moresecretinfo
Jose: do you want to cancel the 5 year plan or do you want to apply now the 5 year plan service on your magicjack account?
jason: cancel
Jose: okay
jason: refnd my money
Jose: alright
Jose: please hold on and i will cancel your 5 year plan service
jason: this is a joke
Jose: thank you for waiting
Jose: i already cancel your 5 year plan
jason: why no email of me buying this?
Jose: 12/05/2010 [C]anceled Order Updated [N]ew Pending to [C]anceled
jason: i need a reciept
Jose: please check your 5 bank after 2-3 hours for the cancel order
Jose: please do not worry as you will be sending a email regarding on the cancel order
jason: im woried when my money has been taken then somone demands more credit info!
Jose: I understand
Jose: please do not worry as we secured our clients information here in our data base
Jose: just check your bank after 2-3 hours for the cancel order and refund
jason: who can i call at majickjack
jason: i need to talk to a person
Jose: please be inform that we do only chat support here
Jose: Is it okay if I transfer you to a Higher Level of Support to assist you further on your concern?
jason: so the process is that i paid for it-you need more info to apply it-if not you dont get paid?
jason: yes
jason: transfer me
Jose: okay
Jose: One moment please...
Jose: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Molly'
Your Issue ID for this chat is LTK43605770951X
jason: ok
Molly: Hello . My name is Molly. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
jason: ok
jason: and what is this extra 5 dollars you put on
jason: plus the 1.00 charge?
Molly: Please wait while I check that for you
Molly: Thank you for waiting.
jason: ok
Molly: Jason, I can see here in our data based that the five year plan and the has been cancelled, and you will have an email confirmation on its cancellation within 24 hours.
jason: so my refund will take 24 hours?
jason: why did i pay for it-you took the money- and now you want more credit card info?
Molly: The charges will be removed since the order was cancelled
jason: i dont understand this process it doesnt make sense
jason: when i bought this none of this was necessary why now?
jason: hello?
Molly: Order Number: TS06115717
Molly: Order Date: 12/05/2010
Molly: 5YR6995 1 $69.95
Molly: REGULATORYFEES4.8 1 $3.36
Molly: Total: $73.31
Molly: That is the 5 year renewal on your account.
Molly: But it has been cancelled.
jason: ya because jose could not answer why you need me to keep giving you personal info
jason: once again why>
jason: where is this based?
Molly: I'm sorry for the delay. I'll be right with you.
Molly: Jason, your issue is that you want to have a refund on the five year plan and you have it now.
jason: no my issue is of security now
jason: and scam
jason: i demand my credit card info be removed
jason: i will save this chat for records
Molly: Yes, that will be done as well.
Molly: We are here to serve you.
jason: and i am going to file a complaint because i cant get a answer
Molly: I will make a report on that matter, requesting your credit card be deleted.
jason: this is deception
jason: i was told there was no phone{lie} well i just found the numbers thanks
dont let them fool you they have 2 contact numbers DO NOT BUY!
want to cancel my subscription
My Magic Jack (MJ) incoming calls were dropping after 30 seconds. Their tech support (Branden and Haley) made so many changes to my PC (none of which solved the problem) that it is a wonder I can still connect to the Internet. I was blown off with a "I will reset you on our side") and dropped, with a wish for a happy life!?! When I try to get get back on for live chat help, I find that they have arranged that the entry path is not there. I have been blocked from complaining about their totally incompetent tech support. When I go back on the site, I have to look at the insipid father/daughter ego trip.in the mean time, I am stuck for 5 years with 30 second incoming calls. And PC magazine rated them highly? Need to cancel my subscription. VERY dissatisfied.
The complaint has been investigated and resolved to the customer’s satisfaction.
a piece of mess/junk/trash/rubbish
Everyone this is a piece of junk! Save your money! Lies! Lies! Lies! They want know the truth if it bit them! Customer service who! What! Where! Save your money! If it looks good! Sound good! Buyer beware! I want my money back but of course i'll have to travel to the moon and back and still want get my money. The biggest rip off in america! Magic jack do unto others as you would want other do unto you! Refund all the money! You know you are wrong for this! To the right thing! You will have to face your maker! God bless all of your souls!
The complaint has been investigated and resolved to the customer’s satisfaction.
will not refund money
I just tried to get a refund from MAGIC JACK, well I was informed that the trial period has expired and I get NOTHING! My $86.85 GONE. My husband bought it for me as a gift and the 30 days had gone by before it was gift giving time. I have sattelite for my internet and folks there is nothing on the MAGIC JACK ad that says anything about sattelite.It will not work with sattelite because there is a milisecond or so lapse. I explained to the lady I have not even taken it out of the pkg and they DON"T CARE. What a ripp off! Do Not buy these things! Not a good company to do business with!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a relative who's MJ did NOT function properly cos she was located in a Rural area, hence my earlier advise to one of the complaints..
My knowledge is the 30 day period starts from the day you order NOT the day they ship or the day you receive and start the trial.
A sure way of gettinga response I know was my cousin lodged a complaint with her local TV Consumer Watch people and she got her REFUND in full..Maybe you can try this out for your area..I don't know..Best of luck though
customer service
Shouda Wouda Couda.. OMG! people, sure wish I would have used Google search, and typed in Magic Jack, before phoneing the T.V.,
[protected] order number. With this company MagicJack, the old adage "buy'er Beware" surely stands. People! please do a little homework, before you call a company like this, and then be stupid enough to hand over, your personal information ; eg: banking, or credit card #, Email etc, etc.. You will be one sorry Sad Sap. Customer Service forget it, there is NONE. Once you pass over your info:, by phone or by Email, Magic Jack has got you, everything or future transaction is Virtual cyber space, round and round we go. NO company customer service rep to speak with, extremely hard to navigate their website. You will find it is all Smoke and Mirrors. Ask yourself, do you want to do business with a company like this? Please stop and think, before doing business with them. Magic Jack should be investigated for public fraud. They must have had at least 10 Florida lawyers draw up their contracts and virtual "BS" web page. Totally consumer unfriendly. Q. Where is a proper and ligitimate ph# to your said company, found anywhere on your web pages? Why can we Not talk with a live person, representing your company? What are you trying to hide MagicJack?..
To make a really long story short, MagicJack has made it really hard for any of us potential customers, or customer, to RETURN their product., within their 30 day trail period. I Do Not have enough time to tell you all, the trouble and time i spent waisted on trying to contact this company by PH or Email, to try and CANCEL my order, before they shipped it. To No avail.. and then there is the episode on getting a return RMA # to accompany the return item the"MagicJack". Oh Yes! people, you will also need to get a Tracking # to accompany this returned item. Yesterday, it cost me $15.00(cdn) at Canada Post, for that service. That Fee will be a Loss to you and me, and non recoverable. I have phoned my Bank and Visa, they are "aware" of this company and situation, and willing to step up to bat if needed, to hopefully recover my initial order (monies). This is now, a wait and see scenario (unfortunately).
I will also be contacting the "BBB" and forwarding a complaint against MagicJack.
Bottom Line: MagicJack makes it very and extremely hard for anyone to contact them personally. (Smoke & Mirrors).
Sincerely / Canadian customer
Joe Hipfner
Sa La Vee.. "Buyer Beware"
The complaint has been investigated and resolved to the customer’s satisfaction.
Magic Jack advertises that you can buy their product from a retail store, online, or by phone. What thgey fail to tell you is that if you buy it from a retailer they don't back the product.
The customer service is absolutely horrible and their policies are unheard of.
Stay away from this product.
I have had my Magic Jack for less than 90 days, but over the 30-day free trial. During the trial it worked well enough most of the time, but since then the audio quality has continued to degrade. I have tried all the prescribed resolutions available on line, but nothing has worked. Today I engaged in a chat with Magic Jack to request the return of at least the five years additional service I (foolishly) signed up for. The chat transcript is below, but the bottom line is that I was told I was SOL, and to reread the terms of service. Has anyone gotten any satisfaction at all when requesting a refund outside the 30-day trial?
Please wait for a site operator to respond.
You are now chatting with 'Sheri'
Sheri: Hello, how may I help you?
Customer: Hello, Sheri. I am not satisfied with the voice quality of my Magic Jack, and want to return it for a refund. I'm not satisfied with the info I received when I queried your FAQ. I've had the unit for about 90 days, but the audio problem is not always there. Just often enough to make this impractical to continue. Please tell me how I can at least get back the money I paid for the additional five years.
Sheri: Do you want to opt for a replacement?
Customer: No. I've already had my land line re-installed.
Sheri: Okay.
Sheri: Please fill in the RMA form.
Sheri: http://my.magicjack.com/returns_form.html?email=&ordernum=&tracking=&ccnum=&btnRetSubmit=Search
Customer: This is no good. The order was placed over 30 days ago. The RMA form will not allow me to continue.
Sheri: Okay.
Sheri: One moment please...
Sheri: Please wait while I check that for you
Sheri: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Evert'
Evert: Hi, this is Evert, from higher level of support.
Customer: Hello, Evert.
Evert: I am sorry but you cannot return your Mj anymore, you are already beyond the 30 day free trial
Customer: I am not satisfied with that answer. I can understand being stuck for the first year, but I paid for an additional five years. I at least want that money refunded.
Evert: No I am sorry, it cannot be refunded as well, if you want, you may sell or give it to loveones so that they can use the MJ. make it sure that they have good internet service provider so that they wont encounter any audio problem like what you having right now. Because I believe you are using wireless card or aircrad connection
Customer: My internet connection is an aircard, but it is a good connection. Why would I give something that doesn't work properly to any loved ones? That would not be very loving. I really must insist that you refund money received for services that will not be provided. To not do this will generate much negative publicity that can easily be avoided. You know it is not right to keep the money paid for the five years extra service.
Evert: We already gave you 30-day free trial, and with that certain of time, you must decide if you want to keep th product or not, but then you were using it for morethan 2 months. Your internet connection is intermittent, resulting to bad audio on your calls. even if your internet connection is very strong, because of the type of internet connection that you have, that will still result in the bad audio on your calls
Customer: The 30-day trial did not present the persistent problem now being encountered. I continued to try to make it work, but it is hopeless. If you are not authorized to comply with my request, please transfer me to someone who is.
Evert: I am one of the supervisors here, so please believe me, you will still receive same answer from them
Customer: I am not going to give up on this. It is not right for you to keep money for services not provided. Please comply with my request.
Customer: Why would you want to damage the reputation of your company over such a small amount of money?
Customer: One unhappy customer tells at least 10 others.
Evert: Would you like to read our term of service? On the process of registration, we let our customers read it. Would you like to read it again?
Customer: No. I don't need to read it again. Regardless what your terms of service say, as a matter of goodwill it would be in your best interest to refund the money received for the additional five years service that will not be provided. We are talking about customer goodwill here, not your terms of service.
Evert: Yes we are, but also, we must stick with our terms of Service.. That is why every business have its own TOS because anytime there is a problem, we can stick for it.
Customer: OK. You stick for your terms of service. Please give me a phone number to call to complain further. And, I would like a mailing address so that I can send a registered letter complaining about this.
Evert: We dont have it and I believe that I have already provided you all the information needed and we are keep on repeating the same process. I have to end this chat, Bye
Chat session has been terminated by the site operator.
They have the worst service and thwey know it.. That is why you can not get a number to call anyone.
They will never admit they don't know. If you pay for the 5 year plan and do not have service after 30 days you will not receive a refund..
HiMy name is Andre AuCoin
I had bought one of your Magic Jack a couple of years ago and I still have it. My phone # for the majic jack is *[protected]* if I want to activate the magic jack, WHAT DO I HAVE TO DO.?
Thanks
I understand you. But I am going to try to do something about it. Do you know of anyone who has filed a suit against MJ?
Putting a live phone support will add cost to MJ and then they can not offer their service at that price. Having said that, they should answer emails more quickly or chats. Like Skype, MJ doesn't have a live phone support due to cost.
I highly disagree. We've had Magic Jack for 2 years now and the only problem we had was when our computer power cord went bad and that had nothing to do with Magic Jack.
Is the cord going from the back of the Magic Jack to your phone over 6 feet long?
I made any order on 10-29-08 and have not recived it it was made by phone from [protected]
warning: not recognized by my usb
I bought my (two) MagicJack phone lines over two years ago. I used my MagicJack to replace my house phone and office phone. After two years of reasonable service, I purchased a third MagicJack as a gift for my mother, who lives in Austin, TX. I have to admit, I am not 100% satisfied. I have experienced several 'dropped' calls, as well as calls that echoed, and the phone simply cutting off on it's on at times.
Just today [protected]) I spent several hours on the internet with three different online helpers-and even after giving the third helper control of my computer, they could not fix my issue which is that everytime I turn on my computer, my magicJack is not being recognized, so I have to run the magicJack Fix program everytime. Once I do, it works fine. My complaints would be more substantial if I had a larger investment, but for the less than $300 I've spent on my three magicJacks, I have three phones for five years of service...the service, though not perfected, is well worth it. I have truely saved a lot of money on local phone service and was happy to say good bye to them. I think with any 'new' product, there will come issues, so I am patiently working through them with magicJack and look forward to more improvements. If I were to rate the magicJack for it working, I give it an 85% (B). As for customer service, I believe they tried every time I chatted online with them 91%(A-) and over all, a (B+).
It's not perfect, but compared to how much I was paying, I'm staying with my magicJack(s) and recommending it to others who are willing to sacrifice perfection for decent service and bye-bye monthly bill.
Easy fix. Click on run located in start button. Type in "application data" and hit enter. Scroll to file "mjusbsp" and open it. Now find file "ug00000" and open it. Start the setup file inside file "ug00000". This should work without having to lose your contact data and whatnot. Other than that I have to do it almost everytime my pc starts up.
defective mj
I was in MJ tech support chat box for about the 100th time in 2 years. I went there again today here is the exact text- Sonny: Hello, how may I help you?
billie: hello
billie: yesterday i talked to an agent named amelia
Sonny: Hello Billie
billie: this is what i told her
I have had my MJ almost 2 years...in those 2 years I've spent hours in this chat box trying to get it to work correctly...it never does, sometimes it works, most times not. Now it has started something totally different...people call and I can't understand them...their voice is all broken up, I try repeatedly to call them back but it keeps doing the same thing...I've dont the fix...I've done the upgrades MANY MANY times...I've tried and tried many times to get you to send me a NEW one. I think mines defective and always has been...my sister JUST got one, shes my neighbor and has the same internet provider ..hers works perfectly. I don't understand WHY you won't send me a new one you've made millions on the sale of MJs yet from the first week I had mine it didn't work, why won't you send me a new one? I'm on disability and this is my only phone, my only way to call out.
Here's the reponse- Sonny: Please wait while I check that for you
billie: she had me unplug my MJ and plug it back in then do an upgrade, then make a few calls, at the time it worked...BUT i said it it goes back to not working can I have a new replacement MJ she said yes, well im ready for that
billie: because its right back to not working...i even went and got my sisters mj and tried it it was perfectly fine, i have and have always had a defective MJ
billie: i mean this is going on TWO years 2 years of a MJ that works MAYBE 3 times out of 10 thats unacceptable to me
Sonny: Please click this link and run it
Sonny: You will get "No Device Found" after running recovery. Please unplug your magicJack, wait 60 seconds, and plug it back into another USB port.
billie: ok
billie: done
Sonny: Is magicjack uplugged?
billie: yes
billie: no
billie: i plugged it another port
Sonny: Please plug in now
billie: ok, and?
Sonny: Do you have dial tone on magicjack screen?
billie: ready to call yes
billie: what do u mean dial tone on the screen?
Sonny: Please try a test call
billie: it doesnt work
billie: no dial tone
billie: but it says ready to call
Sonny: Please replug your magicjack without using the USB extension cord that came with magicjack if you are using any.
billie: ok i tried again ( im not using the ext) had a dial tone but it wont make the call
billie: sonny did u read all that said...up there in the box?
Sonny: Yes
Sonny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
billie: amelia said if it messed up again y'all would send me a new one
billie: are u going to do that?
You are now chatting with 'Ashton'
FPRIVATE "TYPE=PICT;ALT=Chat Information" Your Issue ID for this chat is LTK4190104657432X
Ashton: Hello Billie. My name is Ashton. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Ashton: Thank you for waiting.
Ashton: I can process a replacement magicJack device for you. Replacements magicJacks are now $9.95. This is a shipping and handling charge and it will be charged immediately.
billie: thats not fair
billie: i told MJ right from the get go..that something was wrong why do i have to pay anything
billie: for 2 years ive tried and tried to get MJ to replace my defective mj
billie: i mean i dont get it do u think im trying to get something for free heck ill send back this mj...ill do without any phone if thats what u want
billie: i feel i shouldn't have to pay anything its defective always has been
Ashton: I understand you, Billie. Unfortunately, that's how the replacement is being process.
billie: so u dont stand behind your product...your company cant absord shipping fees?
billie: this is TOTALLY unfair
billie: im willing to pay the shipping to send it back why arent u willing to pay the shipping to send me a mj that works
billie: ?
Ashton: Actually, You will no longer need to return the defective magicJacks.
billie: its in NO way my fault that you sent me a defective MJ
billie: i paid good money to have this and it has never worked
billie: properly
billie: i expect YOU to send me a new one at no cost...i will accept nothing less
Ashton: Unfortunately, we really can't do that.
billie: well does your comapny ever read the comment made by customers on the int?
billie: there alot of people unhappy with mj...
billie: is there a number i can call?
billie: surely u have a coporate headquartes?
Ashton: Unfortunately, we only engaged through this chat.
billie: do u have a corp. headquarters?
billie: is there anyone else i can talk to? i mean im getting the feeling you dont care about a concerned customer...
Ashton: We have located here in Tallahasee, Florida.
billie: im telling u i paid for this i paid shipping to get it its never worked yet u want me to spend more money...what kind of business are that the customers dont matter?
billie: u dont even try to make it right?
billie: i dont understand that honestly
Ashton: We are only following the policy made by magicJack.
billie: well they need to change that
billie: its unfair anf im suprised there hasnt been a class action lawsuit againt this company
billie: NO other major comapy doesnt have a telephone number for people to call
Ashton: For more information please refer to this link.
billie: can you tell the powers that be that my mj is defective?
billie: u are telling me u send out defective mjs and take no responsibilty to the quality of them?
Ashton: Have you tried to check your internet speed when you purchase your magicJack before?
billie: yes
billie: my sister and i have the same isp
billie: her mj works perectly
billie: perfectly
billie: we both have the highest spped int this are offers
billie: *this area offers
Ashton: Please try to check it again.
billie: sigh
Ashton: Please visit the site below and click on the yellow star then take note and provide me your upload and download speed.
Ashton: http://www.speedtest.net
billie: dl-7.76 upload 1.40
billie: show that mine twice what the average int is
Ashton: Okay.
Ashton: Are you using a router?
billie: no
billie: ive also bought 2 diff new phones because thats what a person in thei chat said to do
Ashton: So, I guess with need to try to troubleshoot your magicJack since you don't want to be charged for replacement.
billie: ive done everything i can on my end i feel i should receive a new one free of charge
Ashton: Unfortunately, we can't issue a replacement for free. You really need to pay for $9.95 so that we can process one for you.
billie: man ive spent hours in here doing all the stuff y'all have told me to do HOURS if your company wont do anything theres nothing i can do except post my experience on ebay and the internet and with the better business bureau at least maybe someone wont have to go thru what ive went thru your company REALLY needs to change its policies...its a rip off btw i read the service agreement...
billie: i read where it says even if my mj is defective they hold no resposibility for it...excuse me, but from where i sit that BS..you are letting the public buy defective mjs and not standing behind them
billie: aston i realize...u can do nothing im not stupid i know ur just an employee but someone needs to inform the powers that be that this is horrible service
billie: unacceptable EVERY major comapany stand behind their products but y'all dont
billie: how do they get away with that
billie: i just dont get it
Attention to future buyers of this product...read the service agreement, they do NOT back up any defective MJ, there is NO corporate number to call, they keep that from the public, to get tech support you have to stay in that chat box for hours, because it's not "one on one" chat they are helping many at one time so u sit and wait 1/2 the time they give u a resonponse meant for someone else, when ever they do decide to come back to you..horrible horrible company and customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
service
Purchased magic jack last week, and like anything else if it sounds to good to be true it probably is.sound quality is piss poor, breaks up really really bad. called tech support, and they were great, did all they told us to do, including downloaded their upgrade, nothing helped. So were stuck, can't afford cell phone, and why pay for a home phone that's rarely used. The problem isn't magic jack, it's the phone company's outrageous rates leaving magic jack to prey on people like us.
I am very negative about this product
The complaint has been investigated and resolved to the customer’s satisfaction.
My phone line is hacked. I keep getting calls from people stating that I called them saying that I was the IRS. Then magic jack said I needed to pay to have my number changed. Unbelievable. Software from magic jack is not secure.
free trial
I signed up for the "free" trial today. The order is not processed, however, they have already taken the money from my account. They state the money will be billed for 31 days. The first 30 days are a free trial and then on the 31st day you are billed. I paid by debit card and at no time on the order entry page was I informed that if I pay by debit card I would be billed immediately. The live chat is a joke. I was given no assistance because there is no record of an order. Meanwhile, I have been billed and charged in full for what should be a "free" trial.
The same thing happened to me. I am currently working with my bank to dispute the charge and hopefully they can help me reconcile this issue since there is no customer service for Magic Jack to turn to.
MagicJack Reviews 0
If you represent MagicJack, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About MagicJack
1. Log in or create an account:
- Start by entering your magicJack phone number to lookup your account on the magicJack website.
- If you don't have an account yet, you can create one by following the registration process.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically located at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with MagicJack in the 'Complaint Title' section.
- Be concise yet descriptive to capture the essence of your complaint.
4. Detailing the experience:
- Provide detailed information about your experience with MagicJack.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, and the personal impact of the problem.
5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Specify your desired outcome in the 'Desired Outcome' field to outline the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
- Ensure all necessary details are included to effectively communicate your concerns.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
- Wait for a confirmation message to ensure your complaint has been successfully submitted.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your submitted complaint.
Remember to follow these steps carefully to effectively file a complaint or review about MagicJack on ComplaintsBoard.com.
Overview of MagicJack complaint handling
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MagicJack Contacts
-
MagicJack phone numbers+1 (800) 624-4252+1 (800) 624-4252Click up if you have successfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (800) 624-4252 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone numberCustomer Care+1 (844) 866-2442+1 (844) 866-2442Click up if you have successfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (844) 866-2442 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone numberBilling Inquires - Within the US or Canada+1 (561) 594-9925+1 (561) 594-9925Click up if you have successfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (561) 594-9925 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone numberBilling Inquires - Outside the US or Canada
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MagicJack emailsbbb@magicjack.com100%Confidence score: 100%Supportmisrepresentation@magicjack.com95%Confidence score: 95%support
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MagicJack addressPO Box 6785, West Palm Beach, Florida, 33405-6785, United States
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MagicJack social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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