MagicJack review: Doesn't work with dsl as promised 222

All I know is mine is working fine, although I only got it a few days ago. It works over my dsl connection, even better than I was expecting. As for customer service, if you paid with a credit card, you have 60 days from the time you received the item to dispute it with your card issuer.

Unfortunately, my phone company, through which I get DSL service, will not provide me with only DSL. I have to have basic phone service as well; at least a $50 per month charge, plus the cost of the DSL. So I cannot, as the infomercial for Magic Jack states, "fire" my phone company! Some phone companies, I understand, will allow customers to pay for only DSL, but I haven't found one yet. It would be great if Magic Jack made it clear that this is not often an option, and that their product will not save money for those in my situation. The informercial says nothing about the potential problem, and I have yet to find anything about it on their website. I understand the issue...just don't understand why it isn't made clear, and I wonder how many Magic Jacks are needlessly ordered by people in my situation.

I must admit I was excited on getting this product but when I ran into problems getting it to work. I spent hours on the chat as well with several representatives who then informed me to purchase a new ge phone. I spent money on a new phone and the product still didnt work. I explained this to the representative for hours on a chat. The problem was never resolved. I could never reach a supervisor nor speak to one on the phone. I rather pay my regular voip company (Lingo) 21.99 a month and actually get a live person who cares to resolve my issues as soon as possible. You get what you pay for.

I have not been able to make even a single call in last 8 months from this piece of junk. It worked OK for initial few months after I bought it, but I am really frustrated with this product.
Whenever I dial any number, only thing I hear is 'silence' while the number I call rings but when the person picks up the call, nothing happens. This is going on for last 8-10 months.

I have been on their "customer service" chat 6 times with the same problem. I purchased 2 Magic Jacks at the same time. One works great, the other keeps resetting itself over and over. Have put the problem unit on two different computers and the results are the same. The other good unit will work flawlessly on the same two computers. Doesn't take a genius to figure out that the problem unit is broken. Can not get any help replacing the defective unit.

Very, very poor service after the sale.

Contact info
Public Utility Commission
CLEC Report
Primary: Mailing / PO Box
YMAX COMMUNICATIONS CORP.
(AKA Magic Jack)
P.O. BOX 6785

WEST PALM BEACH, FL [protected]

Email: peter.russo@ymaxcorp.com

Agent for Process
CT CORPORATION SYSTEM
350 NORTH ST. PAUL

DALLAS, TX 75201
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: info@ctadvantage.com

Contact
YMAX COMMUNICATIONS CORP.
P.O. BOX 6785

WEST PALM BEACH, FL [protected]
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: mike.shippey@ymaxcorp.com

Company / Physical
YMAX COMMUNICATIONS CORP.
5700 GEORGIA AVENUE

WEST PALM BEACH, FL 33405
Main: [protected]
Alt: [protected]
Fax: [protected]
Email: peter.russo@ymaxcorp.com

Authorized Rep
YMAX COMMUNICATIONS CORP.
P.O. BOX 6785

WEST PALM BEACH, FL [protected]
Main: [protected]
Alt: --
Fax: [protected]
Email: peter.russo@ymaxcorp.com

I called my friend recently and asked him what his caller id showed, he s aid some s"atellite company" I thought wow it should at least show registered to me.

This company is a joke!

I was just in a chat session for 30 minutes with NO resolution what so ever! I was trying to order the magic jack and it kept saying my cc was declined. Well, I checked my bank account and there are four different pending transactions for $2 which PROVED my card is NOT declined through my bank.

I could not call Magic Jack b/c there was no c/s number listed so I click on the 24 hour chat. I talk first to one rep. that ends up saying she can't help me so I have to be tranf. to a higher up. That person was just as useless! They were asking me for my order number!

Hello! Didn't I say I couldn't place the order b/c my card was DENIED by Magic Jack? They do NOT listen (or read, I should say) since they would not answer my questions or respond to my statements and then they would ask me or say something that was already addressed. I've decided to not even bother with this company.

If I'm having problems BEFORE even getting the product, I'll consider it a sign to not even bother with them. I would suggest other people steer clear of them as well since I've heard nothing but horror stories about this company now that I"m looking them up. Bad Business.

I dont have DSL so I wont comment on that. I have broadband (through comcast) I have had magicjack for quite some time now and I have NEVER had 1 single problem with it. I even use a wireless connection and a wireless phone and it works flawlessly. Magic Jack is not a scam and dont forget you paying $20 per yr for this service that comes to about 41 cents PER WEEK. Going into this I thought even if it only works part time or has some dropped calls I always remember that you get what you pay for and for 41 cents per week magic jack is great.

yes this is true for those living in my area as well. I understand completely what you are saying. They are not saying they expected their dsl to be free dumb ###. what they are telling you is that they cant cancel their phone service and replace it with magic jack. They have to still pay for a phone line to get the DSL in the first place. So if you are going to already be paying for a home phone line, then there is no point to pay for magic jack as well. This was the case with me as well. I thought i could replace my current phone service with magic jack to save money, but turns out magic jack wont work with my DSL because when I cancelled out my phone service my DSL would no longer work therefore making magic jack not work either. In my area there is only one DSL company to chose from and they require you to have both the phone line and the dsl. They wont let you have either or.So for those of us in this predicament magic jack will not work for us. I guess it depends on where you live.

add and allow an "exception" for the port magic jack uses.

this is how you do it with defender:
http://www.brooksnet.com/setup/firewallsetup-sp2.html

Im sure theres a how-to for your firewall also!

FYI: Comcast is the problem, not Magic Jack.

I signed into my account and everything was sufficient with the functioning of the device. It appeared to be operating correctly. Then it kicked me off of my signed in account and wouldn't recognize my email address. Sounds like a web errer and not the device to me. My first Magic Jack experience. WoW!

Well, it happens every five minutes on even the major websites like Google and Microsoft Live, and gets passed over for common error but when you are using a phone or any other type of sensitive communications device through the internet on someones connection to an account and it interferes with the service that in my opinion is a darn big interference.

Have you tried contacting their live chat? Unfortunately, there is no customer service number, but there is a live chat line. Let me know if you're still having some issues. You can email me at lbradger@gmail.com

device not sturdy, broke after purchase. put it in usb port and it actually brobe. needs my money back.

they work for very short time iam tray contac this people and never go true what I do

I could not get a local number for starters. And when i try to talk, the connection is horrible, it cuts in and out like a bad cell phone, breaking up. And sometimes the person i am talking to, their voice will sound like a robot computer voice hung up on one word like a record skipping. I cannot even use this phone.

Reset it or use the default one they give you

Try a different usb port and make sure you're not running any applications in the background like limewire or anything that will use up your bandwidth...I had a similar problem and shutting down any unnecessary applications seemed to do the trick.

Peace,
Bryan

If you have speaker on your pc you can also play the file through your media player and you don't need a password to do that...

Peace,
Bryan

I WAS DUMB ENOUGH TO BELIEVE ALL THOSE MAGIC JACK ADS AND INFO-MERICALS. THEIR PRODUCT WAS A COMPLETE SCAM. IT NEVER WORKED FOR ME. IT'S BEEN FOUR MONTHS AND I STILL HAVEN'T RECEIVED A REFUND FROM THIS SCAM COMPANY THAT HAS NO LIVE CUSTOMER SERVICE REP TO SPEAK TO. IT'S A COMPLETE SCAM !

Yes the device will break if you try to use it as a crack pipe...I must agree with you sir...you "needs my money back" because you apparently did indeed "brobe" it.

I did requested for a magic jack.thry send me one. I did try to register in Canada, but there was no canadian address option, so I had to register in USA. In between this period my credit card was lost and my credit card company send me a new credit card.Now MAGIC JACK tried to get their payment, but were unsucessfull.Now I am trying to get in touch with them for the payment issue, but there is no contact number.
fazal shaikh

Bought new MJ(0ld broke) was told I could transfer my account and service balance to old # and receive free shipping, All incorrect info, Would not credit shipping or keep old number. Would not help at all. Extremely poor or nonexistant customer service-Beware! Would anyone have a correct address for Magic Jack? Where is Dan Borislow's office?

Magic Jack is known to have terrible customer service.

This technology is not ready for prime time. I have had two units fail within 2 months of operation and the only answer service could give was to buy another unit.

How do you tell these ###s at MagicJack that the little blue light is not working and the box needs to be replaced?

I called them and they kept me on the phone for more than one hour.

Bad service indeed!

Been using magic jack for over one year now. Works great for me.
One of my pioneer dsl customers had no luck with it so she gave it to me and now my daughter enjoys magic jack calls also. We have ATT DSL service and it works great.
Thanks ATT and Magic Jack.

I spent 13 hours with this product. I tried to get it to work on my computer and dealt with various techs, no luck. I would not reccomend this to anyone. They are misleading and drag it out as long as they can. I am returning it hopefully it will end ok.

Sorry Ktoot, but it appears it won't end OK. As you can see from other experiences (above), you're basically screwed. Buy if it's any compensation, had you actually been able to get the dumb thing to work, it wouldn't be working for very long, and while it did work you'd have the ### hit & miss phone system in Montana.

I ordered one from infomercial and got an automated lady, that took my e-mail address wrong, even though she made me spell it out for her. Well, they took 47.90 out of my account and it is pending. Then I contacted them on the internet and they would not change my e-mail to the correct one. so I called the bank and they gave me a phone number but I got another automated person who then gave me another phone number to call and they kept me on hold for an hour and 15 minutes and nobody ever did answer the phone. So, I got back on the live chat with them and then they charged me another 23.90 and it is pending, so I can't get my money back and I still do not have a magic jak or a conformation e-mail. They are rude and extremely stupid on the chat line. If I don't hear from them soon or get the magik jak soon, I am making a complaint with the BBB and getting a lawyer. They need to be sued big time, what a ripoff and if it does come I am going to send it back right away if I can get a return number from them and then they said if I send it back, I might have to wait for two billing cycles to get the money back in my account. My bank only sends me a statment once a month, so are they talking about I have to wait to months to get a refund or what is a billing cycle. I am not putting that thing in my computer and getting spyware I wouldn't care if they paid me to take it. I got just one word for them IDIOTS and scam artists.

I ordered the Magic Jack, I received it on September 18, 2009.The ad states 30 day risk free trial period, but $46.90 was immediately taken from my checking account. I returned the item post marked on October 15, 2009 within the 30 days trial period, to date I have not received my refund. I have had live chats with representatives from Magic Jack, still no refund. Please advise me as what steps I need to take to get my refund

I have the magic jack for a couple of months now and it's not worth the cost. It won't let me call out 50% of the time and the audio is hard to hear. Sometimes the audio is so broken up you can't make out what the other person is saying. I would definitely not recommend this to anyone.

When i first recieved my Magic Jack a year ago I did have audio problems on a Windows Vista computer. After downloading the patch from the site and following the suggestions it still did not work well with Vista. I then moved it to another pc in the home running Windows XP and at the same time switched to a corded phone. It now works great and the audio is much improved without the skips. For 20$ a year phone service its a deal.

Call me naive but doesn't the use of DSL over the MagicJack presuppose an existing internet connection for the MagicJack to work at all? For it to work, at least to my mind, it would seem that the DSL/MagicJack relationship would be like a dog chasing its tail - you need DSL to use MagicJack but DSL requires MagicJack to operate in the first place. Boggles the mind. Any enlightenment would be greatly appreciated. Thank you.

I had got this for a gift and we brought it home. I hucked it up to my computer and it worked for three days. I have not been able to get it to work for 4 months now. I have been tring to contact the company to no avail. I am sick to death of being ripped off by stupid companys that you can' even find a phone number for.
I recived a number for the magic jack but, it will not connect to the internet. people who call can't reach me and i can not call out.
Who do you contact for this problem? I have found 100 web sites but, nothing to contact someone to figure out the problem!
I just want help not a bunch of crap that never helps anyone!

BAckground: ATT Elite DSL user. Have newer Tower computer, with Dual N modem and router. Canceled phone service now that ATT provides for DSL service only. I am paying Elite DSL service at $35 monthly because it is bundled with my ATT wireless phone service. In San Jose, Ca ATT starts charging .10 a minute for calls 10 miles and beyond. Go figure. Long Distance costs? Well, we all know...

Analysis: Anyways, first time magicJack user and calls/receptions have been no different than if I was on a landline. I bought a good headset with volume controls and it makes a difference. Plug magicjack and headphone into an AC USB hub, not one on the computer. Friends have been pleasantly surprised by the clearness of the voice calls. (ATT sure tried like heck to get me to keep the landline service.) If the computer is off, phone service is off, but calls will go to voicemail. Not a problem, magicjack generates an email with the voice attachment and it is forwarded to my Iphone. Click on the attachement and listen to the voicemail, no problem. Save it, delete or forward it. Tech support is in chat form. So far, faster than the using a phone with endless voice prompts and messages...I have 4 phones through out the house on a wireless set up. Caller Id, and all. Calls are easily made and received just like the hardline setup. I recognize that I have ADSL service only. ATT does not surcharge voip call service. So people should relax on that. I agree with the opinion that one should look at their computer set up, modem/router and speed of their ADSL. Collectively, the newer, faster and cleaner setup should make a difference. Sure does for me...Best of luck everyone.

To replace a defective magic jack device, the company charges instantly $9.95 for shipping and handling let it be the waiting period up to two weeks: what a bad customer service! I personally opted for Skype to speak internationally, and FIOS for all my domestic call including Canada. NO MORE MAGIC JACK!

This product may work quite well for person-to-person calls. It DOES NOT, however, work for faxing. Visit their sight, look up FAQ's.