I took my car in for brake servicing as my warning light came on. They told me it was ready and they had replaced rear brakes and pads. Said front did not need replacing. I went in and paid and when I got in my car to leave I noticed the brake warning light was still on. I went back in to ask them to clear it and they said they could not. They didn't have the right computer. The manager said I could come back when one of the employees brought their computer in. I made two attempts to go by and the employee didn't have it. The third attempt he did have it and tried but they were unsuccessful. It led me to wonder if they had replaced the sensor as they should or did not. The manager was rude and I left with the light still on. I also noticed my brakes still grind when I brake. I am wondering if my front brakes do in fact need replacing. Anyhow I have never had a service light that wasn't cleared after servicing. Ever. I consulted with a euro mechanic who said he probably didn't use a mini cooler sensor. I went back again and asked for him to please replace the sensor. I do not believe he did. I was once again sent on my way without the job being finished. I truly would never have paid but was sneakily tricked into paying before knowing the service light was not cleared. It is not right to take someone's money for a job not finished. I am very disappointed and would like to file a claim. Mavis recently bought this NTB location in Bluffton, SC. I hope they will make it right. They clearly do not know how to work on imports. I saw on Yelp other people had reported similar problems.
Claimed loss: $430.00
Desired outcome: Refund. I tried to have them fix it multiple times.
Confidential Information Hidden: This section contains confidential information visible to verified Mavis Discount Tire representatives only. If you are affiliated with Mavis Discount Tire, please claim your business to access these details.
