Maytag
Reviews and Complaints

Maytag Repair Man Has No Insurance and is running his business illegally. He is the first person listed as referral on Magtag's website for Everett MA preferred serviceman. Kevin McCarthy owns and operates Mc Carthy's Appliance Store, 145 Main St, Everett, MA 02149, Phone: [protected]. Maytag referred him to us, he came to fix my stack-able dryer, he came 4 times and still did not fix it. The last time he came he stepped on and broke my washing machine. He quickly left and said he would come back to fix it, then disappeared. He won't return our calls. He emailed me that he has no insurance and is closing his business. Big lie, he is still in business and MAYTAG is still referring him to customers and he is listed #1 on their site. I called Maytag and the first rep said she would have a regional manager call, that was over a month ago, no one called. I called again and they said there is nothing they can do each district handles their own complaints. MAYTAG is just as unethical as McCarthy Appliance.

I just spoke to the Maytag customer service department and was told to take my complaint to social media - great customer service! I purchased my Maytag Bravos XL washer and dryer two years ago. For the past year it has had a musty/mildew smell that goes away after I do laundry. I came home from work today and the mildew smell was coming through the air conditioner/heating system and circulating through my entire home. I called for help with this issue and was told there was nothing they could do for me and that I should complain on Facebook or another online venue! I will NEVER purchase another Maytag appliance again and I will tell my story over and over again. This is the worst customer service I have ever experienced!

I am having the same problems with my Maytag Centennial Top Load Washer as others on this complaint board. When I pull the knob to start the washer, it immediately starts to agitate before any water is in the machine. The only way I can get the water to fill before it agitates is to put it on the Hand Wash cycle. After it fills, I turn the knob to the appropriate cycle. I have to use the 2nd rinse cycle to get the clothes dry enough to put in the dryer. They come out soaking wet if I only use the normal rinse/spin cycle because water squirts on the clothes right before it stops spinning. Seems to me that Maytag has a lemon in their temperature switch and they need to own up to it and recall/replace the part for free.

The control panel has just gone haywire and the door that covers the ice dispenser slowly opens then slams shut. The only way to make it stop is to unplug the refrigerator, which obviously is not idea.

This started last week, May 6, 2016. At first it was sporadic, but now it's continual.

We found numerous complaints about this on line and several stories of people who said Maytag acknowledged the problem and fixed it for free. During our conversation the Maytag rep claimed to know nothing about the frequency of this problem or any company-provided fixes. We would like the part replaced for free since Maytag knows this is a problem and should have issued a recall repair.

I purchased my refrigerator 5 years ago, I went with Maytag because it has a good reputation. I have been very disappointed in the product. To date I have continued to have the same problem over and over. The refrigerator quits cooling, a technician has been out 4 times this will be the 5th. We have lost about $300.00 worth of food due to this problem and have been having to use ice chests which is a huge inconvenience. I have a technician coming out today only to be told that all parts will be covered but I have to pay for the labor and the service call. I do not feel I should have to be responsible for this fee due to the nature of the problem. I would like to have my refrigerator replaced.
Thank you,
Kandi Esparza

Wow where do I begin, bought this refrigerator 6 years ago along with other may tag appliances for my kitchen remodel. I regret everything about purchasing anything from this company! They are the exactly what is wrong with how large company's handle there customers once a problem with one of there products are discovered. They have instructed there customer service department to stonewall you at every effort to get this problem resolved in a professional manner and blatantly lie about any existing problem with this particular model. So we are out 2500.00 dollars and stuck with a piece of junk taking up space in our kitchen. I remember a time when company's would stand behind their products and do everything within reason to get the problem addressed to keep you as a loyal customer. Has anyone started a class action suit against them based on the faulty control boards etc. that they claim are operating just fine and are not aware of any issues with the parts being used in there refrigerators

My wife and I were setting up a new home in Florida and needed a new washer/dryer set. I've had great success with Samsung but bought into the new Maytag ads about great product and service, as well as the desire to "Buy American." We spent over $1, 500 for a Bravos W/D set and have regretted it ever since.

The first problem began with the very first load we washed. The washer was making what I can only describe as a machine-gun noise throughout the wash cycle, so mush so that I could hear it downstairs through two closed doors. It was jumping around on the floor, so clearly something was wrong.

Thinking that maybe we overloaded the unit, we pulled out some clothes and tried again, but the noise continued. So I called Maytag Customer Support the next morning. I was told that the noise I was hearing was perfectly normal, even after I played a recording of it to the service rep.

She then pointed me to a website that has videos of "normal" sounds that their machines make. Apparently, so many people complain about the noise that they have devoted an entire website to explaining why this was normal.

I insisted that this was not anywhere close to the noise I was hearing, but she would not schedule a service appointment for me unless I agreed to pay for the call if it turned out to be a normal operation. No dice.

I ended up, after about a week, getting the unit replaced by going through Home Depot. And the noise ceased. Amazing.

Fast-forward a couple of months, and now the washer cycles through without washing - there's a problem with a sensor board that I've seen referenced on other sites. But can I get an authorized Maytag service rep out here to fix it? They are all booked.

I scheduled an appointment a week out, double-checked the day before - all is on schedule. Then the morning of the appointment, I get a call saying that 3 of their service techs are "sick" (it's the first sunny day in a couple weeks). Maybe in a week?

I call back and escalate - maybe there's another service company? Nope, everyone is booked for the next week. And now the first company's story changes - they're not "sick", they're injured. They were injured yesterday but apparently they thought they would improve overnight?

Bottom line, Maytag products are so bad that they have to post videos on their website to try to convince you that the noises your machine makes are "normal". They will charge YOU (even during warranty) to prove otherwise. And God help you if you need a service call - apparently there is only ONE Maytag Repairman and he's busy making commercials.

We have the Neptune MAH8700AWW We have had the motor replaced and the mother board rebuilt. We are still getting the same 3E code. I don't think I will ever trust Maytag again. I thought it would be nice to finally be able to afford a quality machine. I was wrong. We have spent over $700 in repairs for it to continue with the same codes. I am VERY disappointed.

The machine does not use enough water to adequately wash the clothes. I had to run a pair of jeans 3 times and the mud from the golf course was still there. We have had to resort to adding additional water to each load to get anything close to clean. This is in addition to running the extra heavy deep water cycle. Is there a fix for this? I don't care about saving a little water, I would prefer to run the load one time and have the clothes clean.

I purchased a MSD2559XEB04 side by side refrigerator in July 2011 new for $825 from a local big name home supply store. Recently, the front fascia (p/n [protected]), which is part of the User Interface, peeled off on its own. The front fascia consists of two pieces, a thicker plastic backing plate that snaps into the UI and a laminated "sticker" that is stuck to the backing plate. The "sticker" portion is the piece that fell off on its own. Since the unit is out of warranty, I decided to replace the item at my cost, however soon learned that the part was discontinued and no longer available. I contacted Maytag directly and was told that the part was discontinued and no longer available. As an alternative, I was offered a new equivalent refrigerator at a discount as a replacement. The replacement unit was offered at $832 + $70 shipping + $46 water connection fee + tax. I insisted that they provide a better resolution, especially considering that the refrigerator was only 4 years old and that they failed to stock replacement parts. I was told there was nothing better they could offer. Be warned, when purchasing a Maytag unit, that parts may not be available for parts that fail nor will they provide a reasonable alternative. I will certainly never purchase another Maytag product again given their potential to not stock replacement parts nor provide reasonable alternatives to alleviate a clear manufacturing quality issue. Regardless of whether the unit is in warranty, a reasonable expectation would be that parts would be available for a number of years after a new purchase. This is clearly not the case with Maytag. In summary, Maytag does not stand behind its products nor is it willing to provide reasonable resolutions for product related quality control issues.

My wife purchased this machine 2/10/2012. When using a powder form of soap, it doesn't rinse all the soap out. Last week 12/11/2015, I went to remove clean clothes after the cycle was complete (or so I thought). The clothes were still soaking wet. I set it to Drain and Spin, then restarted. After at least two rinse cycles, it still continued to run. Couldn't get it to drain and spin. Then it drained the tub and began agitating (both me and the clothes!). Finally had to unplug, wring out the clothes by hand and hang to dry.

Purchased a new expensive Maytag washer in Jan. 2012. Now the washer is broke and essentially a boat anchor. I called Maytag and was told it is out of warranty, however I was offered a program called "repair plus" which would cover parts and labor at a discounted price. I called back to schedule and was than told the "repair plus" offer was withdrawn and that I did not qualify, the previous person offered it in error. Its Dec and I have 4 kids and now have to spend nearly $800 on a new washer, Maytag will do ZERO.

My GE water softener is under the Maytag extended warranty plan. I reported a leak in early November. They called me back five days later saying they could not find a service provider so advised that I find somebody & have them call with a quote. It was hard for me to get someone without a service charge but I did find Rayne, Santa Barbara. David Jackson came to my home on 11/25/15 at 3PM. He described the problem to Maytag Claims via phone from my home. It took about 45 mins for him to explain why I needed a new water softener, then a wait for approval. The claims person approved $1850 for the repair. Dave passed the phone to me so I could talk to the claims person who verified that the claim was approved. The claims person told me to fax the bill showing paid to their claims fax number. I lost the number so called claims today to give details & they said they will not approve the replacement? My incident # where they have many notes on this is [protected]. I'm at a loss as to what to do since they refused to help me with this bill for a new water softener that they approved on November 25, 2015.

I purchased this Whirlpool Refrigerator, at the local Home Depot. I was going through a complete kitchen remodel and set up delivery for a time at the end of the remodel. The ice maker has never worked. I called Maytag, and they scheduled a service call. . for 3 week out. I waited, the service man came, decided it needed a new water pump. That took another week to arrive. He installed it, and it still does not work. It has NEVER worked. When I called the service department and complained, I was "scolded" for taking 2 weeks to report that the repair did not work. For one of those weeks, I had a house full of company, for the other, I was out of state on business. I've called Maytag and asked to speak to a supervisor. In doing so, I was simply told that I MUST have another service call. It is another 3 weeks until the new service call. Then who knows? I purchased a NEW, WORKING refrigerator. I do NOT want a repaired refrigerator. I have told them that repeatedly, and I just get attitude and told that I have to have another service call. I find this completely unacceptable and am going back to Home Depot to see if they can help. I always believed Maytag to be a reliable and quality company. It is no longer so. I have never been as disgusted, or dissatisfied with a company as I am with Maytag over this issue. I will NOT let this go, and plan to continue to demand the product that I purchased. As far as I'm concerned at this time, Maytag is a fraud, and a completely unreliable, dishonest company. I will discourage any and all to NEVER purchase from them. Kathy Reese Elliston, VA

Worse Machine ever has never cleaned the clothes from the first day. Our clothes still have stains, crusty food etc on them all AFTER placing on xtra large load for the maximum clean. also it sounds like a helicopter taking off so load. Horrible machine. DO not buy

we purchased a side by side refrigerator, a stove and wall mount microwave, dishwasher about 6 years ago. I don't know how long appliances should last, but each one has something that has gone wrong. refrigerator/ freezer, the light switch on the door has broken now can't see inside when the door is open. the water and crushed ice button will not work, the microwave handle broke off, and cannot see the time or timer on microwave. only one side of the broiler works, also the glass on the oven door is not sealed cuz lint and fuzz and now cat hair is stuck between the glass. The dishwasher circuit board won't work and gets stuck, also several broken parts inside. Will have to purchase new one and am very disappointed in your products. We are on social security and on a strict budget and won't be able to buy more appliances.

Unit caught fire and apparently the same unit has caught fire with other consumers according to repairman. The unit caught fire through no fault of my own. As of the 6th phone call, Jennair (Whirlpool) has not replaced the unit. Will update on the resolution and will attempt to have Division of Consumer Affairs request a recall of this dangerous unit.

Wouold not buy Whirpool/Maytag/Jennair b/c of their conduct in handling this matter...they attempted to blame me until repairman confirmed that the unit itself simply caught fire due to malfunctioning part...control panel.

Filing lawsuit against them.

I trusted the Maytag brand...big mistake. This washer has had nothing but problems. The independent repair people won't even touch it to fix it and all said to go out and by a new machine. Maytag wanted us to buy an extended warranty before they would come "fix" it. The first year under warranty they had to rebuild the whole inside mechanisms. After that it never washed well, and finally had issues with the lock lid which pretty much controls all the cycles on the machine. Rinse and Drain cycle stopped, then machine made a huge grinding noise and stopped working. No one wants to fix it ! Salvation Army doesn't even want it ! Do not buy Maytag. Customer service will not help you. Had this machine about 4 years. Should last a lot longer ! Went out to buy a Speedqueen with no bells or whistles, maybe that will do the trick !

Did you know that if your washer or dryer does not have a readable serial number on the machine, NO repair service will work on it. It does not matter if you have all the paperwork showing this information. If the original label is unreadable, no repair service will touch it because they will be fired. Maytag changes parts on a model all the time. The serial number is the ONLY way a serviceman can tell exactly what parts your washer was made with.

Apparently the serial and model number label sticker was not printed with permanent ink. The Repair Service said the Serial and Model number ink washed off the label because the sticker was incorrectly put on the inside of the washer door at the bottom. But Maytag shows online that "is" exactly where the serial and model number sticker is located.

So, I called Maytag to order a new serial number stick on label for our washer. I gave Maytag the information and I was told I would have the label in two weeks. Then I called back a week or so later to make sure the serial number was ordered and on the way. Maytag said there was a misunderstanding, and that they received my request on 6/17/15 and it was sent to the ONE AND ONLY GUY that makes replacement serial number tags and he was sent my request on 6/22/15. Maytag said it would take the one and only man quite some time to make the label (SINCE THERE IS ONLY ONE!) and I could expect to receive the replacement label in 4 to 6 weeks and they were sorry, but there was absolutely NOTHING they could do about it. So as my year old washer sets for over a month, I'm going to the Laundromat each week.
We should have received the new serial number on August 6, 2015. So it’s taken almost 2 months and my label is close to two weeks late.
To date I have not received my serial number.

CHECK YOUR MAYTAG WASHER. IF THE SERIAL NUMBER AND MODEL NUMBER LABEL ARE INSIDE THE DOOR, CHECK TO SEE IF THE INK IS COMING OF THE MACHINE LABEL, and order a new one NOW if it is, or you will not be able to get your washer serviced. DO NOT PUT NEW LABEL BACK ON THE INSIDE OF THE WASHER DOOR.

This is just unbelievable...

We have owned a Maytag Centenial washing machine, Model MVWC6ESWW! for 5 years and it has never worked well. The machine has never done a very good job cleaning the clothes and from time to time, the entire cycle seems to be out of sync. It starts agitating the clothes when it should be filling with water, runs through the entire cycle very quickly and then adds more water at the end when the clothes should be spun dry. We had a repairman out once and he failed to diagnose the problem and then never actually managed to purchase the part he thought it needed. However, after reading all the other complaints about Maytag machines, I consider myself lucky since at least it's never flooded my laundry room! WE are trying to decide if we should purchase a new machine or attempt to repair this one and I think we will go for a new one and try another brand. We were loyal Maytag owners for 26 years but have been really let down with this machine.