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First my ice maker stopped delivering ice. I had a service person out who did a nearly impossible task of splicing the wiring harness to get it working again. Shortly thereafter, the unit stopped making ice. The second service person was unable to fix this broken wire on the harness. Both techs stated that this is a known design flaw and the second tech recommended I contact Maytag. The only solution is to REPLACE THE ENTIRE DOOR. In what world does one design a refrigerator that the only way to repair an ice maker is to replace the entire freezer door? That the action of opening and closing the freezer door contributes to the wires breaking?
I placed an unsatisfactory call to Maytag. They wanted me to pay for a 3rd service call to a factory authorized repairer to re-verify the problem that two service techs had verified. The repairs had been made and attempted by a respected family long-time-owned "we repair what we sell" business. I was told by the Maytag service rep that this was not a known issue, or it would be listed in their system when they put the refrigerator model number in. I was offered 15% off a new appliance (buying a new frig because the ice maker doesn't work?) So, I decided to do some internet research and found this complaint board with numerous people complaining about the same issue. Maytag, I do think this is a known issue, a design flaw!
Desired outcome: I would like the freezer door to be replaced by Maytag.
My ice maker stopped delivering ice, so I had a service tech come look at the frig. He found a wire from the ice maker wiring harness had snapped. He miraculously was able to splice this wire. However, a couple weeks later, the ice maker stopped making ice. I had another service call. This time there was nothing that can be done to fix it except to REPLACE THE FREEZER DOOR. I was instructed to contact Maytag as this is a known design flaw. In what world should an ice maker repair involve replacing the entire door?! The service reps also stated that opening the freezer door is basically what causes the wires to fail.
I did contact Maytag and found the response unsatisfactory. I was offered 15% off another appliance, but I'm not going to replace an entire frig because of an ice maker malfunction. I was told that this was not a known issue, and that I'd have to pay for another (now my third) service call from a factory authorized repairer, with no path to resolution. My two evaluations had been done by a well-respected, family-owned business that repairs what they sell.
After this phone call, I did some online searching of this issue. There have been numerous postings about this exact same issue, also stating that this is very much a known design flow. Numerous complaints have been filed for this ice maker problem, a broken wire harness that can't be repaired: instead, a new freezer door is needed. Sorry Maytag, but this is definitely a known design flow.
Come on Maytag! Make this right.
P.S. I had filed a complaint earlier today, but it was posted as a review.
