Mazda
Reviews and Complaints

Their is not much to tell the infotainment system just starts going thru all available screens by itself ( ghost in the machine ) I'm not touching or even using the system. No way to stop it just does what it wants. Mazda has no answer to this problem

It is a 2016 mazda cx5 it will drive you crazy because you can't stop it. Come on mazda fix the problem.

I have previously complained about Mazda Australia and Mazda Launceston service, requesting a full refund in JULY 2022.

Mazda Launceston has had possession of my car since April 2022 after agreeing to respray my new Mazda in 2021.

In July 2022 Dean (Mazda Launceston's manager) advised it would be another 2 weeks. At this point Dean arranged a car for me.

Its now September 25th 2022.

- There has been no consequence or reparation for this appalling customer service.

A reminder of my process

- Faulty paint recognised August 6th 202.

- Driver side door damaged by employee at 1000kms review.

- Weeks waiting for respray confirmation.

- Months waiting for hire care.

- Husband who is highly annoyed cause now its APRIL 2022 drops off Mazda to Mazda Launceston while I was away without my consent, does not get a hire car.

- I request refund in JULY 2022

Why does Mazda Australia think this is an acceptable form of service?

Legality of your action will be explored further.

Purchased a certified pre owned Mazda CX9 a few months ago and has been going back to the shop ever since. Bumper clip keeps popping out. They keep saying they fixed it and up to this point it has been more than 3-5 attempts and it still pops out even right after coming back from the shop itself. Car starts vibrating a bit on high speeds. And front right side has been making sounds on uneven roads(where the bumper clip keeps popping out.). Now the car sometimes starts feeling like it jerks when stepping the accelerator after braking or when accelerating after a complete stop. Sometimes jerks when stepping on gas after just letting it go for a second. And the monitor will just restart out of the blue and it happend more than 3 times now. Saved seats keeps resetting as well and we have been very disappointed with the purchase. Our friends car that is a year older( also a CX9) feels so much more smooth to drive. Am not happy to keep going back to the same shop as to how they treat customers and how uncapable they are at solving the issue.

Parts Orderd 8 june 22,

and eta keeps getting moved out month to month.

we forward this infermation to our client, and now have been told as of today its an extra 2 months from today. 22-Aug-22

Vin; JM0KF4WLA00

Parts required as follows,

Main Grill: ZK26250710A

Panel Shroud: ZK12353110B

R/H/F Wheel Arch Mould; ZKB7W51W20E

7/31/2022 My passenger side dashboard of my 2010 Mazda 6 melted in the heat of over 100 degrees in NJ. I later learned Mazda from my internet search the material used was defective causing the dashboard to melt. my local dealership advised me the warranty was extended for this issue but they were only replacing or repairing if there was a problem. Since my car dashboard melted out after the warranty ended Mazda will pay for parts but not pay for labor to repair the dashboard.

Hiding the defect and not notifying the consumer id fraud. Mazda should pay for parts and labor to repair the dashboard. I am placing Mazda on notice that if this issue is not resolved a lawsuit will be filed. I will be searching for other car owners with the same issue to investigate filing a class action suit.

I have already sent this information to my local NY tv station.

Christine Mastrogiovanni, Esq

[protected]

Enrique Arenas

6419 Keltonview Drive

Pico Rivera, CA 90660

Cell: [protected]

[protected]@yahoo.com

Repairs made at:

Alan Glass

Puente Hills Mazda

17723 Gale Ave

City of Industry, CA 91748

[protected]

Service Advisor: Art Soto

Customer Service Manager: Monica Vargas

To Whom It May Concern,

My name is Enrique Arenas,

On Saturday June 25th I had my 2014 Mazda 3 towed to the Puente Hills Mazda. I googled the nearest and best Mazda dealer, and I was directed to Puente Hills Mazda. My car had a check engine light, and I was asked by my mechanic to take it to the dealer for a complete diagnostic reading. My service advisor was Art Soto. Art explained to me that they only do diagnostics during the week. He quoted me $180.00 for the diagnostic and stated that they would perform it on Monday June 27th. Art contacted me on Tuesday June 28th and stated that I needed to replace the coils and needed a major tune-up as well as replacing my battery. The total cost was $2,280.00. Art stated that the service mechanic advised to replace the oil pan which was an additional $550 for a total of $2,280.00 in repairs, which I paid in full.

I picked up the Mazda 3 on Sunday July 3rd because I was out of town. When I arrived Monica the receptionist up in the front had no clue about Art leaving my paperwork and keys. I explained to her that Art stated that he would inform someone that I would be picking up my car. I told her that I was dropped off by Uber and that I needed the car because I did not have a ride home. After looking around she found my paperwork and keys and apologized for the confusion.

A few days later Thursday July 7th I noticed that my Mazda 3 was leaking oil and I contacted Art and he asked me to drop off the car Monday July 11th in the evening because he (Art Soto) was off Saturday July 9th I said yes. I happened to leave early from work on Monday July 11th, so I went to the dealer at 2pm and dropped off my car. I was given a CX5 as a loaner. At 4:30pm I received a video from service technician Jorge explaining to me where the oil leak was coming from and his recommendations to repair it. I received a call from Art Soto and explained to me that I needed to replace the oil pan which was going to cost an additional $550.00. I told him to go ahead and replace it.

What don’t I understand is when they replaced the oil pan did, they not notice the oil leak dripping from other places? Why didn’t they advise me then that the oil pan was not the only thing that needed repaired to stop the oil leak? The service technician should have noticed the oil leaking and should have informed Art Soto that it needed an additional repair.

On Tuesday July 12th Art Soto called me and sent me another video to inform me that the service technician was recommending that I replace the timing cover and that, that would repair the oil leak. The cost was an additional $2,100.00. I agreed but was confused as to why the service technician didn’t advise to repair that when they replaced the oil pan?

I picked up the Mazda 3 on Saturday July 16th and I was relieved that everything was repaired. The car felt great, and I was happy but unfortunately only for a moment. On Monday July 18th when I left for work my dad called me to inform me that the driveway had a puddle of oil. I said what? So, when I got home on Monday evening my dad and I put a plastic clear sheet under the car to see if my Mazda 3 was leaking oil. The next day Tuesday July 19th my Mazda 3 was leaking puddles of oil. I took several pictures and sent them to Art. I was and still am very angry because these types of errors should not occur when the car is being repaired by professionals. I was unable to drive the car in that condition and ended up asking my parents if I could please borrow their car for the week.

I dropped off the car for the second time by a tow truck on Saturday July 23rd. I had previously asked Art to please give me a sedan as a loaner but according to Monica who is the customer service manager, they only had a CX-5. I picked up my Mazda 3 on Wednesday July 27th. On Thursday July 28th I checked my driveway for oil leaks and once again the car is leaking oil. Today Friday July 29th I had two drops of oil in my driveway. I have spent $4,300.00 in repairs and feel that I was ripped off because everything they claim to have repaired is not repaired. I am not taking my car back to that dealer as I am beyond frustrated! I am requesting a refund for the oil pan and timing cover for a total amount of $2,100. I might be off on the figures because I do not have the receipts in my hand however, I will be mailing a letter and all the receipts for the repairs made to you and I will also try and send all the pictures that I took. My service advisor: Art Soto was very helpful but unfortunately, I cannot say the same for Puente Hills Mazda.

Please help me because I do not deserve to be dealing with these very expensive issues that should have been repaired by your certified Mazda technicians. If this issue is not resolved I will have no choice but to seek legal counsel. I have texts and pictures on my phone from Art Soto and that I provided to him. I also have videos that were sent to me. I need some justice served.

Thank you for your prompt attention to this matter.

Sincerely,

Enrique Arenas

[protected]

my tires are just 7 months old, we noticed that there was a chunk missing in the tire and I went and schedule my appointment to the closest Mazda dealership, they check the tire and I was told that the tire was defect and its pretty new.. Since I didn't get my tires in that branch I have to go back in Mazda Kennedy in Conshohocken PA... However I called them and I told them what was the other Mazda told me, I was talking to the service supervisor and he was so rude and ignorant on the phone... He told me to bring my car and they will replaced the tire but I have to pay for it..

I purchased my 2018 Mazda CX-5 a year and a half ago, which means my car is only two yrs old and should still be under warranty it only had 31071miles to be exact. Since the purchase I have had many issues with my car. I had contact the dealership inquiring over and over for a copy of my warranty, the rain sensor was working so they charged me 50.00 to fix it. Ok again as I asked where’s my warranty. So after dropping off my grandson who is autistic at school and my car started to malfunctioning and shut down and won’t start, so I decided to contact Mazda roadside assistance to have it towed to the dealership just for Mazda roadside asst to say I have to pay almost 300 dollars to have it towed then they tell me my car is no longer under warranty my car is 4 yrs old and is under 69,000 miles. So why is there no information for my warranty given to me. this is so unacceptable we are Paying to much for these cars to be lied about coverage. My car just started acting up saying the charging system not charging.

I was involved in a car accident in Feb 2022 and my car requires certain parts to be fixed. It is very inconvenient as I use the car to go to work, which is 60 km away and I have to take my children to school. I keep on getting different ETA and on the day it changes and there is no communication from Mazda until one calls. I am really struggling as the insurance took their car hire and now I am carless. The unavailability of a car makes me miss work at times. It has been 5 and I am scared it might even be more...

In December 2021 our family car was involved in an accident while it was parked. Unfortunately a senior adult stepped on her gas instead of her brakes.

The SUV finally made to the body shop of her insurance accepting full liability.

It has been in that body shop since feb 2022, it is now mid May 2022. They are still waiting for the replacement parts. We are a family of six trying to get by on my nissan versa 5 seater car, which means an adult has to stay home, our children are too young to left alone by themselves.

We had to cut swim season to an early halt, three of our children missed baseball season, we are heading towards summer and I am afraid our family will continue to lose out. We cannot afford to utilize rental car. I chose Mazda for so many factors, safety, reliability and company promptness.

You are falling short and this family is suffering.

On April 30th at ~1:30 PM in an Englewood, Florida shopping plaza, I was backing up along a store front to load groceries and struck a barrier post. I didn't see the post in the backup camera and was not warned that I was about to strike the post. I was surprised when I bumped the post without a warning signal. The entertainment system was off and I was in the vehicle alone. I didn't set off any airbags and the damage was to the rear bumper cover, which has to be replaced, and the corner edge of the rear lift gate. We own a 2021 Mazda CX-5 Grand Touring Reserve AWD 2.5 L turbo with 18,894 miles. The point of impact was exactly 24 inches to the driver side of the backup camera and 20 inches to the driver side of the driver side backup sensor. We really love our CX-5 and I was devastated when I hit the post. I had just taken my foot off the brake when the impact occurred and was only traveling a fractional mph. The post was yellow and ~5 feet tall and ~6 inches in diameter. I was shocked that I wasn't warned, but I'm asking if the warning system is designed to work with an obstruction of that size? I do rely on the warning system to alert me.

I loved Joe Macus Mazda service dept, but the sales Dept over charged 3,100 over sticker price. I feel cheated, I'm shocked that I signed that paperwork, how did I not see I was being over charged 3,100. I now hate my cx5, I work hard for my money and this was the most Expensive car I've bought in my life, then I review the paperwork and see that I was over charged. Why so dishonest ? Clearly no up front pricing Shame on you !

I had a problem with my front passenger seat whilst my car was still under warranty. the problem re occurred 9 mths later car no longer under warranty and Mazda refused to repair. I have invoices to prove this

Mazda 3 sp25 APQ 172

Mary Biggerstaff [protected]

I received a text message after submitting complaint stating I should take car to dealership I tried but was advised it would be 5k to repair.

My 2019 Mazda CX-3 - VIN-JM1DKDC75K1452180

Mileage 53,000

About a month ago, I noticed a small round bubble about 1” in diameter on the front bumper paint.

It has now opened up to about 3 inches and I can see the black background

I took it to my local Mazda Dealer – University Mazda, Waco, TX and they were not able to figure it out.

04/14/2022

Have been on the phone all afternoon trying to get in touch with someone to get a copy of a release of lien. After contacting 7 different people. I still have no way of getting my release of lien. The main phone number tells you we have high call volume please call back in a day or two then hangs up on you. Everyone that you can get ahold of tells you it's not there department or not them. Call someone else.

The worst customer service I've ever seen. Please save yourself don't buy a Mazda you don't need the headache with such poor customer service.

Save yourself!

I purchased a Mazda CX 30 in Jan 2022. The ran ran fine until I made a trip to Columbus on April 9 2022. I live in Pittsburgh PA. I was in Columbus for about 6 hours, then got in my car to start it. The car was completely dead...no lights or sounds. I got a jump, and the car lit up on the dash board and a long list of errors, each of which said to contact dealer. It was 11 at night. I called The roadside assistance phone number, and asked the representative if the car could be towed back to the dealership in Pittsburgh, where is was bought and where I had to travel back to. She said they could tow the car to Pittsburgh but that is would cost me $1500. . I went to a hotel for the night.

All the numbers for assistance on the Mazda web site were closed, as they were also Sunday. My sister agreed to take me to my home, which was a three hour trip each way.

The next day, I once again called for a tow truck. After it was arranged, 30 minutes later, I was informed that the tow truck could not make it, and that they would send another tow truck. I when I had originally called, I informed then representative that I needed a jump, but that if that didn't work, I would need a tow...but that they would only again tow me to the nearest Mazda dealer, leaving me stranded in Columbus. As I waited for the other tow truck, a Nissan Sentra showed up, saying that they were there to jump my car. I told the driver I needed a tow, and once again called roadside repair. They

would send another truck and that I would have to wait for 2 hours. it was another uncalled for long delay.

The next day when I got home, I started to call the Mazda customer experience. When I connected with a representative, and described my problem, making clear that I was requesting the tow back to Pittsburgh, he said that given that the car only had 1500 miles on the car, that would not be a problem since I had a 3 year warranty. The rep placed me on hold for 45 minutes, and returned to say that they could only tow the car to the closest dealer ( In Columbus) I asked if there was a supervisor on a higher level manager to speak to. The representative answered that there was not and that he would communicate with a manager, and that I should have an answer back in 3-4 days. I told them this was unacceptable, and that is all that he would do.

I am very dissatisfied given that this was a brand new car.

I took my car into Cascade Mazda back in October / November 2021 due to the touch screen not being usable. I had my mechanic pull information about the issues Mazda has with those screens for my cars year (2016). The gentleman that looked at my car said those screens get moisture in them and cause them to not work and just reset like mine does. He said it would take a couple weeks to get another one in to install in my car. After 3 -4 weeks I hadn't heard anything so I called Cascade and the guy told me I have to wait for them to get a refurbished one in and he didn't know how long that would take. Now it is March and I still hadn't heard anything so I called again. The gentleman I had been working with was no longer there so the guy I spoke with said no they wont replace it I have to pay $400 for an SD card but that doesn't guarantee it will fix the problem. I don't have an extra $400 laying around to play with to see if it fixes a problem. With the inflation of everything I am just making ends meet. I am really upset I have had to deal with this for months. I have been waiting because I was originally told it would be replaced. I am paying on a car that I cant use the navigation, phone or radio on. This is really unfair. If Mazda doesn't make this right I will never deal with or buy a Mazda again. I have the paperwork that clearly states there is an issue with these screens and they are under warranty and will be replaced however No-one will honor this and fix my car.

The sliding rear doors both will not latch if they are opened during freezing weather. If you open these doors when the temperature is below 32* they will not close and latch. I have been forced to drive with the doors unlatched and place my children in the far rear seats because of this situation more then once.

This was apparently a recall problem on the 2006 5 minivans and was resolved by replacing the latches - but my complaints have been ignored.

I have a lease Mazda for a year and half is 9400 miles now when I start the complain it was 9200 miles

This is the situation I have taking my car to service every three month I took it for service in nov it was all fine now I took it back in feb and they tell me that the rotors from and back need to be resurface and that thaw filters for the engine as well as the filters for the air need to be replaced I have try to get somebody to help me for the past month and all I get is a run around

No say possible that a car that is only a year and a half has all those issues specially the rotors

In nov when they did the service nobody advise me of any issues with the rotors it is obviously something wrong

This car is lease and the reason why I lease a car is because if I have a problem like this the company will stand behind the customer

I have been driving my entire life and I have never confronted something like this and a company that does not care about the problem I am facing

I have been very patience for a month now I ran out of patience

Sharmain Balderas

3406 Still Pond

San Antonio TX 78245

[protected]@yahoo.com

[protected]

February 28,2022

Ingram Park Mazda

6980 NW Loop 410

San Antonio, TX 78238

[protected]

To Whom it May Concern:

I am writing this letter to complain about my horrible and unprofessional experience at Ingram Park Mazda Dealership located in San Antonio TX. I have spent all weekend trying to figure out how to go about handling this situation continuously going the interaction that took place at the dealership. I was totally taken advantage of, mislead and lied to when buying my Mazda CX5 at the Ingram Park Mazda Dealership. Before I explain everything that took place let me say I have documentation all interactions with everyone I talked to either through paperwork, video recording, and or through texted message.

I went into the Ingram Park Mazda Dealership on Wednesday February 23, 2022, to get and oil change while there I asked what the trade in value of my 2020 Mazda CX5 would be and was told it would be $27,000 towards a new Mazda CX5 2022. $28,688 after the $1688 trade in tax savings.

Paperwork Breakdown

Retail Price $33,930.00

Selling Price $33,930.00

Rebate -$500.00

Government Fees $206.00

Proc/ Doc Fee $150.00

Protection Package $1695.00

Destination Charge $1695.00

Total Taxes $696.01

Trade Allowance $27,000

Amount Financed $10,872.01

I this time I told the salesman that I would not be interested in the Protection Package $1695.00. He stated that it would make my estimated amount financed $10,872.01 less. I told the salesman to give me a day or two to decide what I wanted to do as far as trading in my vehicle before I left the car lot. I went home and talked over with my mother showed her the car on the internet where I noticed it was listed $1000.00 cheaper then at the car lot.

February 24, 2022, I texted the salesman Jordan Ralph and told him I would be there by noon to purchase the new Mazda CX5 2022 and trade my Mazda CX5 2020. When I got to Ingram Park Mazda Dealership I met with Jordan and started the paperwork. I asked if I could get the internet price and was told no because its only listed that way to get customers in the door trick using small print exceptions. I asked if that was legal or if it was false advertising at which Jordan stated no because that price would not do me any good because I was already saving with the trade in amount. At this time, I felt I was being lied to and started recording the conversation. As Jordan went over the pricing and paperwork the Protection Package for $1695.00 came up and I told him again I didn’t want to buy the Protection Package for the second time, and he insisted that I had to buy it due to covid and chip shortage. I told him I did have to buy it with my last car, and I shouldn’t have to buy it now again he insisted that how cars are being sold up to date. In told him I didn’t think it was legal to make me buy a Protection Package for $1695.00 and that I would be looking into it further when home. I asked to see the paperwork explaining the Protection Package word for word and was told it comes from Mazda Corporate Office and would be mailed to me. I told Jordan if me being made to buy the Protection Package for $1695.00 wasn’t legal that I would be suing the hell out of Mazda. When I asked about the $500 rebate, I was told it would come off the total price of the car and that we would sit up the date my window tinting before I leave.

Next, I was confronted by Kevin Spain while waiting for Jordan to get all the paperwork together for the finance department. I told Kevin I was pissed about being forced to buy a Protection Package for $1695.00 and he said to be honest with me that just how things are now, but he would take of me and tint my windows for free. Then he went on to say that I’m giving you two years of oil changes and tire rotation for free. I then chatted with Allen Bradshaw briefly about how I should take advantage of the free window tinting.

Moving on to financing with Lonni Roberson. Our conversation starts with me telling him that I was denied the online price and that I was getting forced to buy the Protection Package for $1695.00. Lonni just basically listened to my complains and confirmed that being made to buy something I didn’t want wasn’t right but that’s how many places are changing things up to date. I finished signing all the papers got my new car and went home.

After looking at the paperwork the prices were not adding up to me over all cost of the car was $37320.00 so I went back and had them explain it to me in simple terms which did not include the $500.00 rebate. So, after going home a second time and further looking at the paperwork I noticed the $500 still wasn’t taken off the price. I texted Jordan and told him about the rebate and that I still needed to set a date for the window tinting. He responded saying the rebate would get looked at Monday and the window tinting date will get set up when the weather warms up. Lonni reached out to me by phone on Monday February 28, 2022. I was told the $500 rebate would come in about a month in half at the latest from the Mazda Corporation in the form of a check.

The Protection Package for $1695.00 covers four oil changes, filter, tire rotation and tire pressure check service.

Available service package online

$74.90 x 4 = $330.10

https://www.ingramparkmazda.com/schedule-service.html

Replace engine oil and filter

Rotate tires

Inspect brake fluid level

Inspect disc brakes

Inspect engine coolant level

Inspect function of all lights

Inspect tire inflation pressure and tire

I feel I was treated very unfairly in my car buying experience. If you’re not going to honor your online prices don’t post them. Deceptive trade practices are against the law in Texas you can’t advertise something just to lure a potential customer store based on untrue or misleading information. Just like you cannot mark up the regular price of an item to make someone believe that they are getting a better deal on an item and damn sure cannot incorporates additional financial items, such as an extended warranty or other supplementary products, into your auto loan if you tell them you don’t want to buy something. I not sure what was worst getting lied to and taken advantage of or the fact that everyone I talked to in the dealership felt this treatment was ok and it was ok to take part cosigning the trickery. Its one thing to see it and let it go on but its another to take part. I was advised to contact the dealership and make them a where of the problems before any legal action can be taken by an auto dealer fraud lawyer for unfair business practices dealership price packing, and misleading dealer add-ons. I look forward to hearing back from someone concerning this matter.