Mazda
Reviews and Complaints

I am the owner of a Mazda CX5, 2021 I purchase 5 months ago. I have been trying unsuccessfully to reach a Customer Service Representative for so long

(on & off since October 2021). No one ever answers a call directly no matter if it's business hours, late @ night, early morning or the weekends. I give my phone # & patinetly wait for a call back. Occasionally I get a call back, give all my auto information to the caller & 100% of the time they disconnect the call. Calling back is useless b/c it's the main Mazda number it defaults too. It's obvious the Cust. Reps are calling from their home due to babies crying in the background, the Rep is yelling (I don't mind any of this, however I am unable to rresolve my issues with Mazda). Mazda has the worst Customer Service I have experienced to date. Well maybe not the most, but it's really bad. So how do I resolve any issues if I can't reach Mazda? The dealership I purchased my car from has disappeared. I drove past the dealership a few weeks after my purchase & the are Gone. Shut Down. So, Now What? No dealership & No Customer Rep via phone. I've sent a few emails as well, but do not receive any responses back. I'm at a loss.

2021 CX5 accident in snow storm. Front end damage. Richmond KY. Hood and fender parts on back order, told they will not be available for MONTHS. What’s up? I paid a lot of money for this car that I may not get back until June. I need my car!

Collision Date: 01/28/22

Place: Richmond, KY Roadway # KY0388, Three Forks Road

Insurance: Liberty Mutual

Accident Report #[protected]

Mazda CX5 VIN# JM3KFBDM5M1310071

Plate# BDY126

No injuries

Damage to left front fender, wheel well, hood, wheel, and other nearby items

Towed to Collision Center of Kentucky 6020 Atwood Dr, Richmond, KY 40475

Damage assessed but repairs delayed for undetermined but significant time because of lack of availability of new parts

service department is pretty good. Sales department is horrible. I bought a 2017 cx5 from Luther brooklyn Mazda new and have had your dealership service it for the last 4 years. Just asked for a quote for you guys to buy the car. blue book trade for very good condition it around 25k. I have a quote from carmax for 25k and carava for 24300. The salesman comes walking back to me after looking at it and with a big smile says you have been taking really good care of it. I will take it for 21. I said what, and he repeats himself. If he didn’t want to buy it because of whatever reason that is fine. But to come back as if he is going to make a deal with me and the totally insult me with his price.

Rushed training, spending too much time watching cute promo videos, and making it sound like everything's gonna be sunshine and rainbows doesn't even begin to explain what it's like to work at Mazda corporate customer service. Supervisors are a joke, they're quick to criticize the hell out of everything you do but take zero accountability for anything. They're just as lost as we are, the only ones that know anything are the SME's. Customers are nasty as hell and arguably so due to Mazda cars being absolute trash. You're telling me a 2018 Mazda breaks down and has all these major issues with less than 100,000 miles and no warranty covers anything but my 2004 Grand Am with 95,000 is still running fine? Would be nice if the commercials included that right?

West Hills Mazda dealership in Bremerton, WA sold us a certified used Mazda CX-5 over a month ago. Per the Mazda dealership, every certified used vehicle comes with two key fobs. The dealership only had one fob at the time of the sale. They promised to provide us with a 2nd fob as soon as possible. We still have not received the 2nd fob and they are unresponsive to my inquiries. I would like a 2nd fob provided at no charge from the dealership.

Sincerely,
Kathy Rhodes
[protected]

Hello, this is not a complaint

I love my 2017 Mazda 6 and the seat heaters are my favorite feature. In 2018 I noticed that my driver side heater was burning my skin. After months of going back and forth with the dealer they finally admitted that there was a problem with the heaters and they repaired. That being said now after 2 years I am having the same problem. I called the dealer and they said because the warranty is expired i would be responsible for repair. I am questioning this because I think another faulty part was put in my seat. I don't mind paying a portion but I truly don't feel I should have to pay for the total repair.

I would appreciate any help you can offer.

Thank you
Cheryl Lynch
[protected]@gmail.com
[protected]

Bought brand new - within the first year I had to have the Catalytic converter replaced and now in the second year and ~20k miles I need a rear differential. WTH?

I was in a car accident on 8/3/21. I brought my car over to Crash Champions on 8/4. First the hood was on back order. Now the grill is on backorder and they can't release the car because it has radar. Crash Champions asked me to call Mazda USA to ask if they can expedite as we don't even have a date that the part will be in. It is now 3:32pm. I called 41 minutes ago and that is just unacceptable. If you are that busy then something is terribly wrong with Mazda cars where so many people are calling and having problems. At 42 mins, it rang about 5 times and then the same message about my using my information for marketing purposes etc... This is unacceptable and making me rethink buying another Mazda when my lease is up. I am waitng until 45 mins and then hanging up and I won't purchase another Mazda when my lease is up in April. Waiting a month for parts is unacceptable but waiting on line for 45 mins is beyond incompetent. My Vin # JM3KFACM1K0550409. If you can't supply parts in a month, that is showing incompetence on your supply chain. Jackie Papier [protected].. [protected]@hotmail.com. I am hanging up now at 45 32. If you can trace by phone numbers my phone I was calling from on 8/31. Just as I was about to hang up at 45 47, a lovely gentleman answered. He said he would call Crash Champions and find out what dealership the part was ordered from. He called Jose but couldn't get him but he said he would follow up and get it expedited. His name was Chris. He said he would have an eta by Friday ETA. He was very nice but still waiting almost an hour for an answer is unacceptable. Jackie

My recent service (yesterday) leaves me so angry I can't think of much else. This car is my second MX5 bought at this dealership. 3 problems so far. 1. AC failed due to bad seal - common enough problem and in exactly the same place as numerous other MX5 complaints found on the Internet who've had the same problem. I'd recommend fixing the problem where it is caused which is at the factory where the worker failed to either install the seal, or properly tighten the connection. 2. Passenger seat sensor indicates a person is in the seat and constantly warns the seat belt is not fastened. Another common problem, associated with the sensor in the seat. This isn't a sporadic problem that triggers a light that has to be reset. It is checked constantly, and the condition status is not one that is retained between iterations or drive cycles. It's caused by 1 of two things. 1. Something is in the seat and the seat belt isn't fastened. 2. The sensor is bad. Since there was NOTHING in the seat at all, the sensor obviously is at fault and should have been replaced. NOT "checked it out", "reset the fault in the computer". Even so, the tech didn't even bother to unfasten the seat belt to ensure the warning did not sound with the seat empty after he "reset the code" as I found the seat belt fastened just as I'd left it so I didn't have to listen to the constant warning bell. I'm 1000% sure I'll be forced to return to the dealership for the same issue because it was not fixed the first time. The service department is absolutely terrible. I bought paintless dent repair when I bought the car. Never was I told that it was a service not provided and managed by Whaling city. So when I needed it, I called and asked for the service. The service department twice told me they didn't handle this service, I had to talk to the body shop. My goal was to reduce trips to the dealership by scheduling regular maintenance along with the ding repair. I asked the service guy if he could coordinate the service and the ding repair with the body shop to facilitate that. Answer... wait for it. No, I needed to talk to the body shop. Not even an offer to transfer the call. Really...oh that's not good enough. I called the body shop and was told "we don't do that here". That's it, no explanation even when told I was sold the service when I bought the car. The answer was we don't do that here and I don't know anything about it. I waited a couple of days, mulling it over then called back. I talked to service (same story), I called the body shop and at least talked with someone who was willing to at least try to help. He said it wasn't done in house and he'd have to check into how the process was taken care of and he'd get back to me. Sounds good until we get to the part where he never called back. I called again, and was finally told some actionable information in the form of the name of the company who does the work. I took the time to look up their phone number and we're in the process of working through that mess. Now, final straw. I called to schedule routine maintenance and to fix the issue with the passenger seat. I was given an appointment. I brought the car in the evening before the appointment as I had things to do the following day and wouldn't have time to drop it off on the day of the appointment. The service person said good because we're swamped and he didn't think I'd be able to wait for the service to be completed anyway and he wasn't even sure they'd be able to get to the scheduled work that day. I reminded him I had an appointment but he just repeated how busy they were. I had brought in a typed letter stating what the car was there for. 15k maintenance, and the seat problem. I also stated "DO NOT rotate the tires as I've just done so". The service guy didn't suggest rescheduling, just thanked me for bringing it in early so they could fit it in as time presented itself. I told him it could be late in the day and that I didn't know if I'd be able to pick it up that day anyway. So the appointment day passed and by the next morning I'd not heard back from the service department so I called. I was told "all that remained to be done" was the oil change and the troubleshooting on the seat. I said "oh you didn't get to it at all yesterday". He said, we're swamped an I guess not and he wasn't sure they'd be able to get to it today either. Another REALLY>>>>>>> 2 days for standard regular maintenance (by appointment) and no promise to even have it done then. No offer for a rental or even a ride to work from the dealership either. I called back later in the day and was told "oh we tried to call you but couldn't reach me". The only number Mazda has for me is my desk at work which has voice mail. Nothing there including that a call might have been missed. Ok, car's ready. I went to pick it up and was told $79. I asked what I was charged for since $79 seemed high for just an oil change. He said, the oil change was done, and the tire rotation... I stopped him there and said I'd left the letter stating to NOT rotate the tires. His response, oh it doesn't matter we don't charge for that anyway. That kind of sounded odd to me but hey, life goes on. I paid and left to find the car. Nobody bothered to mention just where the car was so I walked around for a bit and found the car. I started it up and took a second to calm down since all of this was just unreal to me at this point. While sitting there I noticed there was no sticker informing me of the next maintenance interval. Hmmm odd...but figured "so what" the computer will tell me when it needs maintenance again but then I also noticed, no floor protection left on the floor, and that maintenance warning system was had been reset turned off! Not in flexible mode or set to a hard mileage or month. NOTHING. Now I was really ticked off and noticed the few small items I'd had sitting on the passenger seat (phone charging cord, spare face mask) was laying on the passenger side floor. I got out of the car and opened the hood to see if there was any sign that any work was done. Looked at the washer fluid and low and behold it hadn't been refilled either. I went back into the dealership and asked the service guy to have the fluids topped off as they should have been to begin with. I walked away to talk to the salesman who I'd bought the car from. After a bit the service manager came by and asked for me by a name other than Ray since of course Ray is a difficult name to speak (ok that's petty) and took me to the service department to explain why they didn't really want my business by saying the service department was a screwed up and he'd only been there two days and blah, blah, blah. but the maintenance was done correctly. I specifically asked him if the service was supposed to include resetting the maintenance system. He said yes...I told him that it hadn't been done. I asked if the tires were supposed to be rotated. He said yes and that they weren't because I'd asked for them to be left alone. I asked if that tire rotation was itemized as part of the cost of the work. He didn't really answer. I asked about the washer fluid. He went to the tech. and I guess asked him some questions. Another obviously disenchanted tech. joined the conversation seeming to indicate they didn't top off the washer fluid because it was the wrong color (or at least different color than "Mazda washer fluid"). No excuse for the maintenance system not being reset. When the manager returned he informed me of the washer issue, and I told him to just top off the fluids as the maintenance was supposed to top off. He told me the tech would set the maintenance intervals to 5k miles but started going on about the car and he wouldn't this or that. I asked what the maintenance schedule recommended for New England under highway only driving conditions... he said 5k or 4 months. I asked even with full synthetic oil and he said, ok I guess we can set it to flexible (or something like that) since you paid for full synthetic products. I said wait a minute. When it was here last (for it's second oil change) they system was reset to 10k miles or one year as indicated by both the maintenance system and the windshield sticker. He said oh no way, he wouldn't drive a car like this like that and oh sorry they'd run out of windshield stickers. At this point I just gave up seeing things had no chance of getting better. I got my key and went outside to search for the car again. Upon getting in it I found (no floor coverings...again), the maintenance had NOT been set but low and behold a sticker was on the windshield for 5k miles and 4 months for the next oil change. In summary. The MX5 is one of the best cars on the market but it's only as good as the service provided to keep it that way. I paid over 50% of the total cost of the car as a down payment. After this service, I'm done with Mazda. I'm trading the car in for one who has service that isn't out of the 18th century, who actually understands and believes in workmanship, standards, and ethical behavior. But I guess what I got yesterday is better than the previous maintenance where the oil drain plug seal was split by the tech. when he reinstalled the plug which caused the car to leak oil all over my garage floor. And BTW the sales slip for the work now indicates "not all fluids are topped off see advisor for details". I was also charged $3.59 for the wiper fluid, and the absolute pleasure in paying for (and being charged) $5.00 for "Customer pay shop charge for repair order". Just exactly what is that charge for and just how in the hell is the wiper fluid charge not part of service called "The Works". And BTW, a good start to fixing the problems you have with your service department is to correct the problems I've reported and survey your sales staff. Ask them if they (honestly) would have their cars serviced at the dealership. If they all answer yes, you're on your way to resolving the issue because as it currently stands there are several who have offered that they wouldn't have their cars serviced there.

The battery low warning notification appears when the car is driven short distances and then restarted when there is nothing apparently wrong with the battery.

This is a brand new car with approximately 600 miles . We bought this make and model based on research that rated this car #1.

This issue, while not safety related, is very disappointing, especially since Mazda knows there is an issue and has issued a technical bulletin, but not a recall to correct the problem.

The car unlocks when the fob is within 3 meters of the vehicle, according to information provided by Mazda, so even if you lock the car and walk away it may unlock automatically causing electronics to work in the background draining the battery.

When purchasing the vehicle, all advertisements show a navigation system and the dealership never advised me this was an optional add-on. I would never have purchased the vehicle if I had known this. Dealership seems unable to tell me whether Mazda makes an SD card for South Asia for the navigation system. 3 trips to the dealer, 5 sales associates, one manager and all I can get is "use android carplay with a phone made in Thailand" or "we can order a card for about 15000 baht". Besides the fact that this price is ridiculous, now the dealer says Mazda doesn't make the sd card for South Asia. Is there an SD card or not? If yes, who sells it?

Good day
We purchased our Ford Fiesta in October 2017. The saleman Bongani brought me a vehicle to view and I was happy to
proceed with the purchase.
Two days later after completing the application form I was informed that the Silver Fiesta which I viewed was not longer
available but he could offer me a white Ford Fiesta.
I need to mention that I did not view the vehicle, as I was scheduled for a operation the following day.
He mentioned that this vehicle price was higher than the Silver one. He then asked me what instalment I could afford.
could afford. My response was max R2500.00.
My husband went to collect the vehicle and signed the contract. I was discharged from hospital and on reviewing the
agreement a noticed a lot of discrepancies.
I queried the additional products and my husband said Zandile said it was all included in the price. I called the dealership to
equerry the additional cost. I do have to mention that the Dealership Principal was extremely rude to me. He would not
discuss the agreement with me as my husband was the the contract holder.
They added additional products to the value of R16 258.00.Purchase price went from
R119, 236.85 to R142 000.00
We visited the the branch and wanted to cancel the deal, After discussions with the Dealer principal it was agreed that the
extras would be reversed and the price of the vehicle would be R105 000.00 excl vat.
The only cost for my account should be, vehicle price tinted windows, Registration and on Road fee.
The Vehicle Price was never amended. I did follow up with the dealership on numerous occasions. Bongani insisted that the
price was correct

I took my vehicle to Mazda-Durban due to my Passenger side headlight misting up..I dealt with Phillip Ndlovu who was very helpful at first, he told me to bring in the vehicle so the can have a look at it. upon arrival i was introduced to Mohammed which i believe is the workshop tech..he then proceeded to look at the headlight and used compressed air to blow out the water...after this was done his apprentice in my presence took a pipe contaminated with oil inserted it into the headlight and attached the air compressor, he then blew the whole headlight full of oil..the tried to clean it to no avail and asked me to come back the following Monday as they needed more time to now repair their mistake..i picked up the vehicle that evening and noticed that the headlight now has a yellow tint..i have been sending mails and phoning to no avail..how am i now going to get this resolved? i will not stop until it has been repaired.

Going to this dealership's repair shop was the WORST decision of my life - if you love your car, run the other way!
I've owned my Mazdaspeed protege for 9 years and it has been the BEST car - I had a check engine light come on for only 6 hours saying I had a lean engine and then went off and the car was totally fine but I decided to bring it into the dealership to diagnose anyways just to be proactive since I love my car. I was told a fuel pressure solenoid would fix it, spent $300 for the repair, and as I was driving home my check engine light came on (lean engine). I called the dealership back to advise them that my car had not been fixed, they said whoops we never actually looked, let us try again. Then I was told a $540 wastegate actuator would fix the car (they misquoted and it later became $640) and they had to order the part so I could come pick the car up in the meantime.
As soon as I got in my car, there was a very foul smell and then turning onto the highway around the corner from the dealership, I pressed on my gas pedal only to have the car not accelerate! Then I came to a stop and the car died, I turned right around and the car died 10 more times on the way back to Destination Mazda. Each time it died. the check engine, battery, and oil lights all came on and I thought that's weird, I recently had an oil change so as soon as I got into their lot I popped the hood and checked my dipstick and THERE WAS NO OIL IN MY CAR - THEY COULD HAVE SEIZED MY ENGINE! The mechanics can't tell me where the oil went or why the car was breaking down next thing I know I'm being told my car is undrivable, a vacuum hose and another solenoid broke during their abusive "diagnostics" and they're saying my turbo broke but they will try to fix it. I kept questioning what happened to my car? They could not provide me with any real diagnostic test results (besides basic scanner codes) and claim that it's a "co-incidence" all this broke under their care.
At this point I started calling Mazda Canada Head Office begging for their help (it has now been 6 weeks and I am still waiting for them do anything). Destination Mazda claims they fixed my car but if it ever does that again I will need a new turbo. So they give me back my keys and a block away I’m driving and notice my car has no boost. There was no way in hell I was going back to that location so I kept going with plans to search for another mechanic. 3 hours of driving later, my car loses acceleration and BREAKS DOWN AGAIN! I had to call a tow truck ($112), brought it to a different mechanic where they had to replace all the spark plugs, wire set, and ignition coils just to get it running again ($900) but the car still has no boost. I am now being told that my car is fixed but it’s going to be another $1, 500 bill and Mazda has taken zero responsibility for their gross negligence.
When I talked to their manager Oswald, he says to me: How would it look for business if we told you the car was unsafe? To which I said: Actually, it’s your responsibility to tell people when their car is unsafe to drive. THIS WHOLE SITUATION IS DISGUSTING, I AM GOING TO FILE A LAWSUIT because it is absolutely unacceptable that my car took a beating, my travel plans have now been interrupted, and I am stuck with thousands of dollars in repair bills due to their screw up.

We bought a used car at premier, the sales person was okay and the price was acceptable. So we did the deal. So we get the temp plate and the sales person gives us the key fob, I ask where is the other one? She says that there is only the one. This car if you do not have the fob you cannot do anything. This was at the end of the day on Saturday and the F&I guy says oh we will take care of it Monday. And boy did they basically told us to bad so sad. I know that they knew they only had one key, if I would have known that I would have asked for another 500$ off the price. Now I have to buy a spare. Wish I would have read yelp before going to this dealer, deceptive and as expected from a car dealer, NOT HONEST PEOPLE nor is their word worth anything.
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Have had 3 bad experiences with this dealership in under a year:
1) Bought a new Mazda 6 in beginning of 2014 and the sales person seemed friendly and professional but the sales Manager brushed us off and was dismissive with us... still ended up buying the car.
2) Brought my other Mazda in for service for problems with the windshield washer sprayer took a total of 3 appointments for them to get the diagnosis and then get the correct the problem.
3) Wanted a car starter for the new car and paid extra for a genuine Mazda starter to ensure that I get a quality starter, paid $673.00 for a car starter... what I got was a car starter that you have to go outside to start the car... Not an exaggeration, I can’t start the card 30 feet away from behind a window, I have to go outside for it to work.
When I complained they agreed there must be an issue with the starter so then replaced it, second one was just as bad as the first, they told me that there is nothing they can do if it starts at 100 feet way with no obstacles (I mean nothing they tried it outside a 100' away and it did not work so they blamed it on the car that was parked beside my car for blocking the signal!) so then it works as advertised.
Ran it up all the way to the owners of this dealership and was informed "nothing wrong with it just need to open the door and stick your arm outside to start the car for it to work!"
They won in the end, since then I have given up and am now very happy with the service from the other Mazda dealership in Guelph. I am a fan of Mazda but do yourself a favor and drive a few extra minutes to another dealership.

Deceptive practices & False advertising:
1) Niece very interested in 04 Beetle and on 10/21/2014 went to see the vehicle but was unavailable to test drive. The top needed to be fixed, and Jon Chaney & Kevin O'Malley said it would be 2000.00 to fix (or less) to be added to advertised cost of the car. Week or so later, Kevin called and advised that Jon said it cost 3400.00 to fix and that they would eat the difference. (no one would produce an invoice showing proof of repair or cost. After the fact and paying 2000.00, I called the dealership that did the repair and they advised the cost was 1850.00. So they owe me 150.00 plus tax on that right now.
2) 11/05/2014, signing of final paper work and delivery. Still could not test drive because they want you to pay and sign on the dotted line first. But ad stated Transmission and Engine is excellent shape and both jon and Kevin assured this was true. After driving 56 miles, the transmission blew and they wanted no part of it. I had to pay 600.00 to have that fixed which they should pay for false advertising and lying about the condition!

Fyi watch out for this dealership. They rip you off left and right. This is an email I sent to the general manager, service manager and parts manager. Waiting on a reply that will probably be something like up to $200 free labour next time we service your vehicle which is good for like 1.5 hrs of labour because they charge so much. Lol, never again. I had to take in my car 7 times for 3 service calls in 9 months. They lie, steal and break your vehicle so you keep coming back.

I am writing to you today to express my disappointment with the technical quality of your workmanship provided at your dealership. I just recently moved to nova scotia this year and I have required my vehicle to be serviced several times. Not being aware of quality mechanics in this area, I put my faith in the local mazda dealership. Three times I have had my car serviced at your shop and all three times I had problems. I will explain from my memory what has taken place with my car under your care.

Situation 1 - around jan-feb, I took in my car to get a safety check and I was told I failed the requirements due to the fact that my exhaust flange was cracked. I was contacted by your service department to have this fixed and I agreed to the repairs. After receiving my car back, my car was making a loud rattling sound and that my heat shield was ready to fall off.in the next couple of days, I noticed a piece of my heat shield was broken and laying in my driveway. My car stopped rattling afterwards and I contacted steele mazda about this issue and they said it wasn't a big deal so I ignored it. About a week later, I noticed a smell of exhaust in my car. I thought maybe this would go away but it never did. I contacted steele mazda again to have my car serviced about two and a half weeks later. They told me that my transmission was now leaking oil where as this problem was not there when I had my car in for the initial safety. This makes me wonder and seems very shady.

Situation 2 - so I ended up taking my car to fix this exhaust issue. They told me there were various other components that should be looked at and rectified.in addition to the transmission oil leakage, my sway bar links were problematic, my transmission mounts were loose and my belts needed to be changed. So once again, I agreed to have all the work done and I drove my car home. Immediately my belts were squealing like a pig. I had to bring my vehicle in again to have them readjusted so they wouldn't make a loud awful high pitch noise while driving. It also took a few days before they would even service my vehicle which was very surprising.

Situation 3 (most recent) - I needed to have some winter tires changed over to new tires. I spoke to erin in the parts department about pricing for new tires. He told me that steele mazda could provide me with "goodyear ultragrip ice" winter tires for a price of 571 tax included which is also indicated on my invoice. I received my car and I dropped it off at home because I was in a rush to do other errands. I went to check my tires this morning and noticed they installed the wrong tires. They ended up installing "goodyear ultragrip" winter tires.

At this point i'm so frustrated with your business that I will probably never return again. I don't understand how you can charge the highest labour rates out of all the mechanics and do the worst job. Three times I had my car serviced and I had to bring my car back in on all situations pending this situation. Why was I foolish enough to pay thousands of dollars this year to get work done at your shop. Please clarify. Thanks.