Mazda
Reviews and Complaints

I registered interest for a Mazda 3, spoke to the man selling the vehicle, and submitted a deposit of $500, however as soon as arranged for a pre-purchase vehicle check, the seller, Steve, left a voice message saying that he "can't wait that long", (which was 2 days) and has refused to give me my deposit back which we agreed would be refundable. If i was unable to attend the location or didn't want the car upon viewing it. I have warned him that I will take legal action and he has left several voice messages saying that I "lost him customers" and daring me to take him to court. I find this highly suspicious as it was as soon as I mentioned a vehicle check to ensure it was mechanically sound before I purchased it and he has since refused to refund my deposit. I have had to mark the transaction with a dispute and spend money I don't have on legal fees. This is disguesting that people think the law doesn't apply to them and also that there is no official serious complaints link on Gumtree itself. The ad ID is: [protected] I am now out of pocket by 500 dollars of my hard earned money. This man needs to be stopped at what hes scamming.

I wasn’t
going to pursue this but after talking with Tony at Russel Mazda and how poorly
he handled it I am. His attitude gave the impression this happens there often.

I have been
searching for a small AWD SUV for a month and on Thursday night at 9:00 I found
one on Autotrader. It was a new Mazda at Russel Mazda. A no haggle price was
listed along with .9% financing. After printing the ad I e-mailed them
immediately.

I started
calling Russel Mazda at 6:00 Friday morning because I didn’t want anyone to buy
it. I tried calling 3 times going thru a jungle of pass along but no voice mail
before I connected with a service rep. She told me sales didn’t open till 9:00
but she would pass it on.

A little
after 9:00 in the morning I got a salesman and told him of the Mazda advertised
last night.

Gave him
the Stock No and told him I liked it and wanted it. Told him the price was
good. It wasn’t sold so I told him I wanted it and would be down at 4:00 to
settle up.

An hour
later I get a call saying they had a problem. The price has now jumped $10, 000
from my first contact. Mr. Tony intervenes at this point and stated he had no
intentions of selling me the Mazda at the ad price. After some contentious talk
he said he would get a deal together in 10 minutes. 30 minutes later he had a
salesman call and now the deal was $12, 000 plus more because of some fees and
extras not mentioned

Is this
really a business practice or what?

I have recieved my new car Mazda CX9 and from the first day I noticed the car was changing gears improperly after a few minutes of the showroom. The next time I started my car which was almost 4 days after collecting my car as I was traveling for business work and was not available in my city, I noticed that there was engine light coming on and off and them blinking and after sometime the car started vibrating. I took the car to the service centre and I was told to go to the aim service centre as the computer might need am upgrading. I went to the khurais branch were I was told that there is no employee to check on the computer as it is Saturday and was told to check on Sunday. Next day I get a call that the wires to the engine are cut and needs replacement and there might also be a problem with the computer but that can only be checked after replacement of the wire hosing. The company is blaming me and holding me responsible and wants me to pay for the parts and repairs. I had just driven my car 73 kilometers and this was because I had taken my car home and then from home to showroom and them to the main service centre. I haven't even driven the car properly and now the company is blaming me and accounting me to pay for the repair. I don't understand how an international brand company can give a improper car and blame the things on customers and there is no point of customer satisfaction. I am looking for some help in this regards from relevant agencies and company to helps in this matter. The car is in the service centre fr 13 days now and no one is helping me in this regards and the service centre is just blaming me for this and I cannot take responsiblity for what I haven't done. Please kindly help someone. Thanks [protected]@yahoo.com Dr Osman Zubaidi

In June of 2013 I purchased a 2002 Mazda Millenia from said auto group, sold to me by "sales manager" Jonathon Metcalf who presented himself as one of the owners of a "2 man shop." I paid in-full for it and was told I would get the title with 24-48 hours... A week later I followed up, every few days after I followed up, and kept getting told they were waiting for the DOR to send it to them. Come to find out, when I run a VIN search with the DOR, they never actually requested another title and the title should still be in their name. From this we concluded the car had a lean on it and the bank must've been holding the title (which meant they didn't actually use my money to pay off the lean) and we were right. After 30 days (when you get fined for not registering a newly purchased car by) I confronted Jonathon and he then admitted it was the bank holding the title and that they owed the bank $9, 000 so he wasn't going to get the title anytime soon. I then asked for a refund of the car plus the tire I had to buy for them since I purchased it (treads were worn out) and he refused to do that either, saying he didn't have the money to. The next day, per legal advice, I gave him a final warning, and after that I filed a civil suit against the business, a report with the attorney general's office, with the better business bureau, and the Springfield police department. My suit is now being closed because the Sheriff's office cannot find the registered agent, Michael Hartly, or anyone at the business location because they closed.
I know that this has happened to other people, and the Sheriff's office told me many people were looking for Jonathon and any information we can give will help. I believe we can all work together to resolve this issue. For those in my situation, having paid for a car they cannot legally own due to title theft and a possible lean, here's my advice: let's track down the lending institution(s, ) run a VIN search if we have to on our cars to track down these leans, and see if we can't negotiate something reasonable with them. After that, they may either give us the title or we an apply for a new one (abandoned title, etc.) This will come to justice for all of us. You may call me at [protected] if it directly about this case ONLY. Thank you.

17 months ago we purchased a 2012 Mazda 3 from Mazda of Orange. Wednesday 6-5-2013 I received a call from Larry Taylor one of the top Managers at Mazda of Orange. He said his reason for calling was unique and he needed our help. He had a long time customer that was looking for the exact car we had a 2012 Mazda 3 touring with sky-active technology. Because he needed our car he said they could put us in a 2013 or 2014 vehicle, cut our 17.5% interest rate which we had paid on time for 17 months (which he was looking at on his computer) in half, give us the options we wanted originally but couldn't afford. And also give us all the incentives that were available so that our payments would be lower without any money out of pocket. We told him that we had not been thinking about a new car or trading ours, and we did not want to waste our time unless he could come through with all his promises. He said he could if we found a vehicle, if we didn't he would at the very least refinance our current contract to half the interest rate. We felt that with all these incentives it would be to our advantage to give up our car. We arrived at Mazda of Orange Saturday 6-8-2013 met with Larry Taylor who handed us off to one his salesmen so that we could Inspect our vehicle and choose a car we liked. We found a 2013 Mazda 3 5 door with a $1500 (sun roof/Bose system) option. Then it was time to get it financed we were introduced to the Finance manager who started an application as if he did not know of all the promises Larry Taylor(who was gone for the day) made. Our existing contract was 17.5% on $20, 650 $446/mo., the best offer he had on the 2013 was 9% on $23, 250 ($1500 of it was our supposedly free option) and $440/mo. payments. He told us the only way was if we could come up with a down payment. We told him this was not acceptable after all the promises that were made. He was very rude from that point, said he would be back. He came back 15 minutes later told us he could not help us and left. After wasting 4 hours and gas, we left that dealership Humiliated and Angry beyond words. I don't know if there's any recoup for us, but this bait scam needs to stop I'm sure we are not the only ones scammed. So far no more calls from Larry Taylor. What can be done ?

Thank You, Richard Rios ([protected]@hotmail.com)

i bought a car from here couple months ago i have to admit when i pulled up the employees were very generous very helpful etc. when i test drove the car i wanted i fell in love with it.. we did the paper work etc.. i took the car the same day home 2 DAYS LATER the transmission went out i figured they would help me out since it was only 2 DAYS after i had bought the car but no was charged full price for a transmission and they told me i signed a contract that stated i would take the car as is, which means they pretty much knew the transmission was going to go out. they were very rude about it. then the car had a shock that wasnt even for the model of the car i had then they "fixed it" i changed the rims to the car then i took it back telling them about the shock and they knew it was wrong already and they simply replyed to me (we cant do anything about it since you changed the rims) when they already knew it was a problem. After a few days SKYLAR called and seemed very nice on the phone and said they were gonna try and work with me to fix the transmission so we made an appointment, when i got there they explained that i wasnt approved for the loan (thats why he was so nice) they said they would pay for the transmission but wanted a 3, 000 dollar down payment and they made me sign another contract. it turned out that the 3, 000 dollars i paid they used on the transmission and not towards the car i ended up paying $16, 000 for a car that was only worth 9, 000 they messed with my head seeing i was a first time buyer i was takin advantage of by skylar and there whole team members. And will clearly NEVER GO BACK...

Gerald Jones Mazda Augusta, GA, also has many complaints, lawsuits, ACCUSATIONS of Fraud, racism, misuse of funds, wrongful employee terminations, and job discrimination- filed against the company, by former customers & employees: BBB's Numerous Bad Business Reviews for Gerald Jones Mazda Augusta, GA: enforcing Unfair & Racist Policies (like other southern car dealerships in the Georgia-Carolina Area), Lots of Bad Business Reviews and Very Poor Ratings for Gerald Jones Mazda Augusta, GA.. This Dealership has more employee turnovers than McDonalds, and Gerald Jones Mazda Augusta, GA staff has been accused of harassing new employees, job discrimination based on race, lying/falsifying documents to prospective car buyers, unethical car sales tactics, enforcing unfair policies/contracts, & more... Also goes by the name : Gerald Jones Audi | New Audi dealership in Martinez, GA 30907

www.bbb.org/unethical/Gerald-Jones-Mazda-Augusta-GA

I have purchased new car- mazda 3 from Probart Mazda Dealership. They told that I can start paying after 3 months. When I received a bill after 4 months there was a $1000 fee for exceeding time limit of payment. I called them but they refused to change the bill. I’ll call the lawyer tomorrow!

On September 20th, I went into Mazda of Roswell to look at cars and decided to purchase the
Mazda Miata X5. My salesman Alfred informed me that this was a collectable touring car that would hold its value and the perfect thing for me since I was freshly divorced. He took me on a test drive -- and was impressed that I could pick up how to drive a stick since it had been so long since I owned one.
When I went in to talk to Jay, the fiancé manger. He gave me the AutoCheck Vehicle History Report for what I believed to be my car. He explained to me that I needed to have the Extended Warranty and Gap coverage because my credit score was low and by purchasing additional items the bank would agree to finance my loan. I gave him approximately 2500 cash that day – and they allowed me to drive off with the car. We processed the paper work knowing that the other $800 would be supplied by the end of the week. I went back in on the 26th to get the final copies of the sale. I was called back twice to correct paper in the next several weeks…..once to correct the down payment and then second to correct a mileage typo. All the paperwork was re-signed and the originals destroyed. The only thing that remained the same is the Autocheck.
A few weeks after buying my car, it started to make noises – the belts were screeching. I called Alfred at Mazda to let him know of the issue – and he informed me that the best thing to do was to go to an Auto Nation and ask them for lube spray. He’s comments were – you are pretty they will probably apply it for you. “ lol…. He said it would cost me more to bring it in for a simple repair. Well I did that – however, in the process my battery died. So I had to replace it.
Right after replacing the battery, the alternator belt went out. This was around November 25th. My car just stopped and had to be towed into Mazda. It turns out that not only did the alternator belt go out – the clutch was blown. A total replacement was needed. The extended warranty did not cover the repairs on the clutch.
When I realized that the extended warranty did not cover a lot of the issues I would have with my car, I talked to Jay and he said I could cancel it and I could be reimbursed proactively. He then told me I did not need the coverage. He said he would take care of it. He did not.
On December 24th, my car broke down again. The Alternator had gone out. Again, it has to be towed in. Because Jay failed to cancel my extended warranty – the repairs were covered.
While my car was at Mazda for repairs this time, they wrecked it. It appeared that they backed it into an end parking slot – and hit some kind of post which put a bubble in the side and the two tire wheels were scratched severly.
When I picked my car up – I was crying due to my car being a lemon – Alfred came in to check on me when they brought the car around – he said “Come On Guys” == what did you do?
The used car manager gave me a car for Christmas to drive. He stated to me that a lot of mistakes had happened with my car – and the people surrounding those mistakes were no longer with Mazda. He told me they should have never sold that car to me. He acknowledged that there were a lot of issues – but he would not detail them. His comment was the staff involved – was no longer with mazda.
I picked my car up. Drove it home – the next day, – less than 10 miles it quit on me again in front of my neighborhood. I called Mazda and a salesman by the name of Craig answered the phone. I told him of my situation and my car history. He seemed genuily worried about me – He aksed the car I had and th eproblems and he stated – that this car should have never been sold.
Again I spoke to the used car sales manager – he again agreed the car had issues – and he was trying to work with me. He stated he would try to find a “lexus” for me since I had not had those issues with my previous car – he never did.
After many debates, the new car manager agreed to give me a car until mine was fixed. He said he would fix me up in a new car for 18, 000 value. Ben stated to me that the man who sold me my care was greedy, the car had issues and it should have never been sold to me.
The problem with Ben was – he was willing to help me if I could come in a two hour period December 31st – and if I could all deals were off. He offered me one car over the phone a MX-3. Having been rushed through a previous sale – I wanted to take my time and have someone come in with me to shop. The deal was off the table because I did not come in on the 31st before he left for the holiday.
When my car finally came back to me – almost complete – the body damage was fixed – the wheels were not – I was relieved to have a car again. I thought really that all issues were resolved.
I did notice when I picked up the car – that there was a major burning smell – I thought it was due to the repairs. This was upon entering – not driving the car.
The clutch went out again in March. I asked Mazda of Roswell for an Oasis Report – they do not know what that is. I asked them for copies of all the parts they bought for my car – they refused to provide that. I asked them for all records of my car – they refused to provide that.
The service manager John was told to break the car down – and do no repairs until we knew what was wrong. He did an oil change on my car while it was there – okay – can’t drive the car – so why would I authorize an oil change? He told me he quoted me a price of 1103 to fix the car – he did not …. He quoted me $75 to break down the car. His boss, Brent – told me that he quoted me $1200 to break down the car. No price was ever quoted to me nor mark. My nephew went to look at the car and they were rude to him and my niece. My nephew works for Porshe and has a clear understanding of the industry.
Because of the distrust I have with Roswell, I authorized Tim Halloran from Lexus to pick my car for repair. I had to pay money that was not agreed upon so they would release my car. I then stopped payment on the check.
I bought this car in good faith that Alfred said I was buying a great investment – the history checked out – and everyone seemed to be understanding of my issue as being recently divorced. Forced to sell my car – to have a home at least for a year with my boys. I thought they cared – but they took advantage of my naiveness – my vulnerability at the time and they sold me a worthless car.
The trade in value now is $7000 ---- I paid $14, 000 plus for the car – along with $2500 plus in repairs.
I would ask that Roswell of Mazda relook at this situation. I have called the General Manager numerous times and he will not return my call.

I checked online for the complaints about Legend Kia in San Antonio, TX and thought long and hard about whether I wanted to do business with them. I saw their advertising on tv that they will pay off your trade, even if you owe $5, 000 more than it's worth. I really need a bigger vehicle because my three teenagers are older and can barely fit into my Ford Ranger Supercab.

So I figured the worst they could tell me was no. I go to the dealer and test drive a couples of different vehicles. I really wanted an SUV, but because my credit is still not completely clean, I couldn't get financed for one. So I decided a brand new car would still be ok, I was approved for a Kia Forte, or so I thought. We went through the haggle process. I couldn't sign all the paperwork that day they said because the bank and the other finance company who owns my truck are closed on Saturday. So they said it would be no problem, go ahead and drive it home and we will call you when we get all the paperwork done. All you have to do is come in and sign the rest of the paperwork, and we will fill the tank with gas and detial it one last time and give you all the paperwork and books for the car. I thought that if they let me drive the car off the lot then I got approved and everything was ok. NO!

I called on Wednesday because I hadn't heard from the dealer, who said they would call me around Tuesday. They said the paper work was ready so go ahead and come in to the dealer. I went in straight after work. I had to wait a few minutes because there was a line. I asked if the dealership carried the converter for the Ipod, Kia changed theIR Ipod connection so they can charge you forty dollars for their own converter, the sales rep I was dealing with said yes, so I went ahead and bought one. The finance guy comes out and tells me that only one bank said they would finance me, but I had to put $4, 000 down on the vehicle.

I came in to the dealership and from the very beginning told the sales rep and the finance guy that I only had about $500 to put down at that moment. They said that's no problem. They knew my circumstances when we did business, even the sales rep I was dealing with was totally embarrassed. So I had to give the car back. Not real upset at this point, I'm not so desparate for a new car that I'm willing to take what ever they will offer me. But then they made me have a escort to walk out to my truck to make sure I had nothing in the car I was returning and to make sure I wouldn't do something to their precious vehicle. This was totally embarrassing to me as there was a room full of people at the moment and they made me wait in a room and the lady walked me right through the middle of the show room floor in front of every body.

That was incredibly insulting, dishonest, and immoral. I understand I don't have great credit, I am trying to work on that. I only owe $5, 000 on top of my student loans. I am current on ALL my bills. I have no problem with them telling me no. It's the embarrassing treatment and lying and false advertising I have a problem with.

I am writing in regards my Mazda Tribute 2010 which we bought from Stoney Trail Mazda dealership on August 2011. Shortly after receiving my new car I realised that the CD player was not working so I made an appointment to have the stereo checked up. I left your Dealership with the premise that my stereo was ordered and it should arrive in 5-10 business days. This was my first visit to you dealership after many to come. Three weeks passed and I did not have any information so I called your Parts department and they said that the piece was ordered and that was nothing else they could do than give me a call when it arrive. It was not until mid November that I was notified about the stereo replacement, so I made another visit to you dealership to have it replaced. A month later I receive a call about a recall of some part of the engine so I make my 3rd trip. In February I realised that the IPOD outlet was not working so I made an appointment and my 4th visit to have the problem diagnosed. Again I left the dealership with the premise that the IPOD outlet was the problem and the replacement was ordered. On April I make my 5ft visit to have the IPOD outlet replaced and to my surprise when I am ready to pick up my car they let me know that the problem was not the IPOD outlet it is the stereo module that needs to be replaced. That it was ordered and it will arrive in 5-10 business days. I could not believe it. I basically wasted my time during my 5th visit to have the problem diagnosed and not to mention that I have an 8 months old car that has been having problems with the stereo since I bought it. On May 6th I received a call that the stereo has been received so I made the appointment for my 6th visit. After I hung up the Service Agent called me again and offer me to pick up my car to have the part replaced. Which I asked if was possible on my 3rd visit and they said it was not. My question is how long does it take your employees to realise how to treat a customer? Answer: six visits to your dealership?
Just to let you know I have 2 small kids so every appointment means taking the car seats off my car and on to the shuttle and then back on to my car so it is a lot of physical effort. Without mentioning the time I have to stay at home an average of 1.5 hours waiting for my car to be repaired and adjust my schedule to whatever needs to be replaced or repaired in my car equipment.
As if this was not enough at 14 months my car started having problems with the transmission. I took it to the dealership they were going to replace a valve and it would be ready the following day. It turned out they had to replace the whole transmission, Even when that part was under warranty I had to pay Stoney Trail 30$ a day for a car rental, After they realized that the problem was not going to be fixed any time soon, they rented me a car. And told us they were going to receive the part on November 18. Today it has been almost a month since I left my car, we have not received any call from Stoney Trail to update us on the issue. When we called yesterday they informed us that they finally found the part in the US and it needs to be shipped to Toronto and then to Calgary. Does it take a month to locate a part? So my question again what is type of service is this that it takes a month to find a part and you misinform your customers. We contacted again Stoney Trail Mazda by email and we have not heard back.
Bottom line they DO NOT CARE ABOUT THEIR CUSTOMERS ONCE YOU BUY THE CAR.

I've had the worst experience in dealing with Destination Mazda in Vancouver BC today. With this bitter taste of being lied to and the dishonesty that was displayed made me sick to my stomach.
Dave the service manager is not very unethical and dishonest. When you give a credit to a customer of $100 they should be able to use all of the credit not ABOUT $100. If that logic that Dave used made any remote sense, then if i was a retailer and you gave me $100 bill and the service or goods you acquired came up to about $78.49 then I turn to you and said "oh the total came up to about $100. How would you react? Wouldn’t you expect your change back? That is a total SCAM I tell you. You can't tell me that an oil change and brake inspection costs $100. When I was quoted $39.95 for the oil change and $24.95 for the inspection plus taxes. The last I checked the HST is 12% is it not? I really do not know how you run and stay in business using that logic. You have just lost one customer who was once loyal to your dealership, with your display of dishonesty, I will make sure I help you spread the word regarding your business practice. I highly do not recommend anyone using their service department at Destination Mazda especially if this department is run by DAVE. This type of reasoning that the so called MANAGER gave me smells as bad horse manure on a hot summer day. Way to gave DAVE you sure know how to build your clientele's confidence. Well I’ll help you along and spread the word on how unethical you are when dealing with your customers.

I checked online for the complaints about Legend Kia in San Antonio, TX and thought long and hard about whether I wanted to do business with them. I saw their advertising on tv that they will pay off your trade, even if you owe $5, 000 more than it's worth. I really need a bigger vehicle because my three teenagers are older and can barely fit into my Ford Ranger Supercab.

So I figured the worst they could tell me was no. I go to the dealer and test drive a couples of different vehicles. I really wanted an SUV, but because my credit is still not completely clean, I couldn't get financed for one. So I decided a brand new car would still be ok, I was approved for a Kia Forte, or so I thought. We went through the haggle process. I couldn't sign all the paperwork that day they said because the bank and the other finance company who owns my truck are closed on Saturday. So they said it would be no problem, go ahead and drive it home and we will call you when we get all the paperwork done. All you have to do is come in and sign the rest of the paperwork, and we will fill the tank with gas and detial it one last time and give you all the paperwork and books for the car.

I thought that if they let me drive the car off the lot then I got approved and everything was ok. NO! NO! NO! NO!

I called on Wednesday because I hadn't heard from the dealer, who said they would call me around Tuesday. They said the paper work was ready so go ahead and come in to the dealer. I went in straight after work. I had to wait a few minutes because there was a line. I asked if the dealership carried the converter for the Ipod, Kia changed theIR Ipod connection so they can charge you forty dollars for their own converter, the sales rep I was dealing with said yes, so I went ahead and bought one.

The finance guy comes out and tells me that only one bank said they would finance me, but I had to put $4, 000 down on the vehicle.

I came in to the dealership and from the very beginning told the sales rep and the finance guy that I only had about $500 to put down at that moment. They said that's no problem. They knew my circumstances when we did business, even the sales rep I was dealing with was totally embarrassed. So I had to give the car back. Not real upset at this point, I'm not so desparate for a new car that I'm willing to take what ever they will offer me. But then they made me have a escort to walk out to my truck to make sure I had nothing in the car I was returning and to make sure I wouldn't do something to their precious vehicle. This was totally embarrassing to me as there was a room full of people at the moment and they made me wait in a room and the lady walked me right through the middle of the show room floor in front of every body.

That was incredibly insulting, dishonest, and immoral. I understand I don't have great credit, I am trying to work on that. I only owe $5, 000 on top of my student loans. I am current on ALL my bills. I have no problem with them telling me no. It's the embarrassing treatment and lying and false advertising I have a problem with.

DON'T GO TO LEGEND KIA! THEY ARE NOT HONEST, THEY DON'T CARE ABOUT THE CUSTOMER, THEY ARE COMPLETELY FALSE AND MISLEADING!

Legend is using false and deceptive practices. They constantly speak over you and interrupt you when you are speaking. They charged me 275.00 for a 100.00 navigation system. The sales person Mr. Carwise told me he would go to best buy which is right up the street from the dealership and purchase the navigation system with the 275.00 they charged me. The model that was purchased is 89.00 at Wal-Mart (up the street too) and 99.00 at best buy. This is definitely a rip-off and the way they do business. They overcharged me for the following items and I did not complain: tint the front windows, 125.00, 100.00 document fee (vehicle cannot be sold without documents) and I did not complain about any of these over charges.

Murray Motors had a major flood on their lot and they decided not to remove any of the vehicles, though all the dealerships in the local area did remove their vehicles. My Mazda MVP was in for service work and they did not remove my van from the lot. My van was submerged in water and was totaled! I did not receive any notification of this until I contacted them and asked where my vehicle was. They informed me that they had no responsibility for my van and I was to contact my insruance company. They also made me pay a $477.99 bill before my iunsurance company could take the van off the lot. I do not even know if the work was done because my car was not able to be driven.

I meticulously maintain my car and always kept it clean (all 4 seasons). When my right rear wheel well started to rust and I checked in with a reputable auto body shop, they indicated that it would be costly to fix. They also said it was a waste of my money since the rust was due to a defect and it would return even after they fixed it. When I approached Mazda with this feedback, both the dealorship as well as the Regional Manager were unwilling to anything about it. Each time I approach my car, I now do so with frustration, anger and a promise to never buy another Mazda.

I purchased a 2008 Pre-Owned Certified Mazda CX-7 from Med Center Mazda in September 2009. It had approximately 48, 000 miles on it. But since it was certified, I figured it had been thoroughly checked over and was okay. After all, it had been given their seal of approval. I also purchased the "Bumper-to-Bumper" extended warranty and paid out the butt for it too. I had the car for only 2 months when a dash light came on. The Check Engine light. I took a day off of my job, took it in and was called back the next day and the service tech guy told me that it was an exhaust problem. I told him to fix it and that my car was under warranty. He said that he'd have to check to see if it was covered. So, I was like "WTF"? Bumper to Bumper? Isn't the exhaust between the 2 bumpers? The exhaust problem was fixed the next day. In the meantime, I had to miss a day and a half of work (taking it in, picking it up) and pay for a rental car. No, they didn't furnish me one. I have to pay for it and then get the extended warranty company to reimburse me. This was an inconvenience since I do not believe in credit cards and credit card are a must for renting a car. Flash forward 9 months. August 2010, and the car is only 11 months old. I hear a grinding noise in the front of the car but only when driving and not sitting still. My husband insisted it was the tires. I went and got new tires (the tires on the car when I bought it were the factory tires that were originally put on it and they dealer didn't even put new ones on it before selling it even though it had almost 50k miles on it). After the new tires went on, the noise still persisted so I took the car by a local mechanic. He said that it was a busted wheel bearing. Once again, I had to take off work early one day to take it in, then take off early again 2 days later to pick it up. I also had to come out of my own pocket again for a rental because they refused to give me a loaner or rent one for me. Once again, I was given the run around about the extended warranty covering it until I insisted they check. It was also covered. I asked at that time for EVERYTHING to be checked out for any damage because I could not continue taking off work for repairs on this car and suggested that some of these issues might have been present when I purchased the car. My suggestion was ignored and the car WAS NOT checked thoroughly for anything else but more busted wheel bearings. I did not do anything to the car to bust a wheel bearing. I drive on the interstate 5 days a week (60 miles each way) to work and back and occasionally make the hour drive to see my parents. Oh, and I took it to the beach for a short 4 day vacation this past summer. Interstate use only. No off roading in it, no driving on bad roads and no wrecks. A day or so after I got the car back, I received a letter in the mail from Mazda stating that there was a defect in some of the air conditioning components and should I have problems, I should take it to my nearest Mazda dealer to have it fixed. I wasn't having any problems with the air conditioner at the time, thankfully. Fast forward again 3 months to November 2010. 3 months since the wheel bearing was fixed. I was driving home on Thanksgiving Day and the air compressor burned up. The next day, I took it back (AGAIN) to Med Center Mazda to have it fixed. Once again, I got the spill about how that might not be covered since the car had exceeded 60K miles. I informed the little twit that it was a defect and that I had received a letter. She stated then that although it was a factory defect, it was not a recall and that I would be responsible for fixing it. I came unglued at that point and told her that she better call the extended warranty company and make sure it covered it because I wasn't fixing it when it was a known factory defect. She came over to me a little while later and said that it was covered under the extended warranty and that it would be ready later that day. I opted to leave it and pick it up the next day since I live in another county and it was too inconvenient to hang around there for hours, or to go home and then drive back. I once again instructed that the car needed a complete diagnostic check for whatever else might be wrong because I had just been in 3 months before and having to bring it in 3 times in 14 months was a little ridiculous. Don't the foreign car companies claim to produce more reliable automobiles? The twit called me later that same day (the day after Thanksgiving) and informed me that the service tech had done the diagnostics and found a broken motor mount. Oh, and it's on the SAME side as the busted wheel bearing. How convenient. She then said that she called the extended warranty company and that they informed her that a broken motor mount was "part of normal wear and tear and was not covered". Ummmm...no. I've owned many vehicles and have never replaced a motor mount on a vehicle that hadn't been wrecked. I have asked about 50 people and they have never replaced one either. I do believe the motor mounts are between the 2 bumpers too though. To make a long story short, they won't fix the motor mount without me paying out of pocket. Then when I picked the car up today and drove it down the street, I turned the heater on and it began making a strange vibrating noise that it had never made before. I took it back in and was told to sit in the lobby AGAIN while they "took a look". At what? Didn't they just fix it? So, while waiting, I walked around and engaged in conversations with other patrons waiting for their repaired cars to be finished, as well as some new customers coming in to look. I shared my experiences with this dealership and warranty company with them and they seemed genuinely glad to hear it. One couple stated that they too had been screwed over and also regretted purchasing a vehicle there. One of the salesman overheard and went running off to tell the general manager about it and he came out into the lobby in a huff wanting to talk to me "in his office". Well, for starters, I am not a child in grade school getting called to the principals office. I told him he could speak to me right out there in front of God and everyone because I had nothing to hide. His face got all red and he went to the service area and had the technician bring my car back around and said that they were not going to fix it again. I informed him that they didn't fix it the first time and that it was brought back due to the noise that it wasn't making until they worked on it the day before. He insisted that the noise was due to the broken motor mount. I called ### on him and he got mad and told me to leave and never bring the car back to be repaired there again. Believe me, I won't and neither would I recommend that anyone take their car there to be repaired. Nor do I think anyone should buy a car there unless they want to get completely taken advantage of and misrepresented on warranties and extended warranties. I took my car to my local mechanic and he checked the car out and said that the noise was NOT a broken motor mount and most likely the result of the repairman at MedCenter Mazda shifting something against the front of the car. He also stated that he didn't even think I had a broken motor mount and that those are NOT part of normal wear and tear because they are rarely replaced unless a vehicle has been wrecked or driven off-road (without a 4X4 package). He also said that a Mazda's motor mounts are made of rubber. The General Manager at MedCenter Mazda is Mike Williams. He is a total anal-retentive jerk who hates having an independent woman disagree with him or know what she is talking about. He is condescending and has no business in a customer service profession. Boycott this place and help women STOP getting screwed over by car dealers and repairmen. Also boycott to stop dealerships from taking advantage from the hardworking citizens just trying to make an honest living by having a car to drive to work, a car that works and isn't always being repaired!

I had two payments left on my previous Subaru contract, so, I leased a new car from Maple Shade Mazda in Maple Shade, NJ and was told my previous car lease would be paid off as part of the sales negotiation. Well, it wasnt and now I have two separate car payments this month. I called Maple Shade Mazda to find out what happened and I was told, (in not to nice of a tone) that I agreed to one payment only, not paying off the other car as I was told by the salesman and the general manager. This response came from the sales manager, Brian Golin. The general manager, Adam Dimmerman will not return any of my phone calls, which leads me to believe this is a sales tactic. (I have purchased/leased several cars in the past and I can attest that the GM will always call you back, especially, if you are a customer of that dealership). As a consumer purchasing a product in good faith and expecting that in return, I feel I was lied to and cheated in order to make the sale, then ignored. Mazda USA Corporation, seems to apparently condone this practice, because after listening to my complaint, they were not willing to offer me any assistance. I thought I was dealing with a reputable company, but I do not feel this way now. I really expected them to help me make this right.

PS - on 11/11/10, I posted a good review of this car dealer at www.dealerrater.com, due to the fact that I was contacted twice by the sales person handling my purchase, Ryan Gruber, and asked to do so this as soon as possible (with a free oil change as the bribe). Obvious to me now, they wanted the good review posted before the bad news came in the mail.

Consumer Disclaimer: this complaint is not to slander, libel, abuse, etc. the above car dealer, manufacturer or its employees, I am only relaying my experience with them.

This is very abreviated.

Car purchased on a Sunday all papers are signed and off my girlfriend drives, Monthly payment $316. Monday afternoon Dennis calls girlfriend and asks her to spin by the dealership after work as he has one more paper for her to sign. She calls me and I advise her to call the dealerhip and find out what paper it is that needs to be signed. She calls Dennis back and he is not forthcoming at all advises her it will only take a few minutes.

She arrives at dealership Dennis (Sales Manager) puts a piece of paper in front of her and says sign here, here and here. She signs not knowing what it is because it is not explained at all, (footnote) This is her first time buying a car and signing, so she is nieve to it all and trusting. She is not given a copy of what she signs and then leaves dealership.

Week later bank calls to review paperwork SURPRISE SURPRISE! her payment just went up to $339 per month now.

After several attempts to get in touch with the owner of dealership I get a call from Dennis.

Dennis admits to me on the phone that when my girlfriend called to find out what she was signing that he was not forthcoming because he was concerned that if he told her it was a new sales contract she would have time to damage the car and walk away from the deal. Dennis also comes up with an excuse as to why once she arrives to sign the MYSTERY DOCUMENT and the car is in there lot in the same condition it left in why he failed to explain the document to her. He states he had several conversations going on at once. Dennis then also tells me an excuse as to why he did not give her a copy of what she signed stating "I am only human I make mistakes". What was the MYSTERY DOCUMENT you ask? It was the single most important paper you sign when buying a car, it was a NEW SALES CONTRACT. It wasnt explained and she didnt even get a copy!

Dec 15th (1 Month after sale) I speak with Tim Ackerman I guess these reviews are one way to get his attention other than that his employees will shield him from your calls. Tim Ackerman states he will take the car back and refund the downpayment. I advise Tim that since so much time has passed that I will also need the $732 sales tax back that was payed when registering the car here in maine. Tim replies that he cant and wont take that hit as it is not fair for him to have to pay that. But I guess in Tims eyes its ok for me to take that hit for his employees mistake and dishonesty. Wait a second if your employee does something wrong doesnt that usually fall back on the one that hired him? Well I guess the saying "the employee is only as good as his boss" is a perfect definition of this dealership. They will not stand up and act like men when one of them makes a mistake and work to make it right.

PLEASE FOLKS PASS THE WORD AROUND AND READ THE REST OF THE REVIEWS ABOUT THIS DEALERSHIP, THERE IS A REASON THEY HAVE MORE REVIEWS THAN OTHERS, ITS BECUASE THERE ARE MORE NEGATIVE.

OH AND YOU WILL NOTICE HOW THE NEGATIVES HAVE A RESPONSE FROM TIM ACKERMAN SAYING HOW HE WILL MAKE IT ALL RIGHT...LAUGHING ITS JUST TO TRY AND SAVE FACE...THIS DEALERSHIP IS AS DISHONEST AS THEY COME AND I DOUBT THAT WILL EVER CHANGE GIVEN THE OWNER IS NO BETTER THAN WHO HE HIRES.

PLEASE READ MY NEXT POST ABOUT THERE SERVICE ON THIS WONDERFULLY FACTORY CERTIFIED MAZDA THEY SOLD US.