McDonald's
Reviews and Complaints

On thursday, november 2 at the carle place, new york location, I placed a special request order for your new product line buttermilk crispy chicken tenders. I have ordered them earlier in the week from the glen cove, new york location. My first experience was so positive that I decided to order it again the same way (Fresh made) and in fact, told another family member how impressed I was with the new tenders.

Upon my order, the cashier indicated that it would take 7 minutes for them to be made, upon which I said "no problem." I paid for the items, then proceeded to the next window thinking I would need to move the car out of traffic to wait for my order. To my surprise, what appeared as the manager on duty handed me the order. I did again asked if they were made fresh, which she replied "yes." I drove away to find that my order was not delivered as requested. The item must have been cooked earlier and then re-cooked as it appeared twice cooked, dark in nature and tough to the taste.

I am very disappointed, as the carle place location is in my neighborhood and once I frequent often. If I ask for a special request, I expect it to be delivered as ordered. My disappointment is also that the manager on duty provided the customer with false information. I have attached several photos: 1. Receipt and 2. Appearance of item. I would not expect food to be delivered as it was and in particular, requested as a special order. I do expect a refund for a least the item purchase and an incentive to regain my confidence in your product.

I had to wait 30 to forty five minutes to get to order in drive thru. I pasty at window and drive yup to next window. Realized not all my order was there or on ticket. When I asked too get the mc ribs I didn't get they told me I had to drive all the way back through and reorder or come in. I have had An issue with this McDonald's everyone I'm gone there. I worked at McDonald's when I was younger, we were thought to try to keep customers happy. If this Thor way of keeping them happy I rather take my business and everyone I tell business else where.

To whom it may concern,
My name is Jon ******* my son ******* has been employed at our Pontiac Illinois McDonalds location for over six months now. He has enjoyed the challenges given to him through his time with the company as well as the rewards. The reason I am writing today is due to the way he has been treated by the shift managers and the store manager. Please allow me to describe my son to you as a highly functioning young man, who suffers from some mental disabilities, witch forces him to be in special classes curtailed to his needs, and in a smaller structure to allow more one on one time. As you can imagine when he was hired it was the highlight of his life, in a sense it was a turning point in his life. He faced many situations where he felt as though he was singled out and even looked past for opportunity to learn new responsibilities at work because he was told he was not fast enough, good enough etc. He never complained to any management however continued to seek new experiences when they became available . He was even physically threatened and mildly assaulted numerous times but still continued to come to work and try his best, and never complain. The reason I am writing you today is because due to his disability it is difficult for him to make friends since he is a bit socially unsure of himself. he has been suspended from his job for almost two weeks now. I finally called assuming it was something bad he had done and he has been getting no response. I was told it was because he was staring at a girl and asked for her snap chat. I was in disbelief and I questioned the topic a bit more and was told he has made other crew members feel uncomfortable before. I cant believe that a company as large as McDonalds does not coach there managers better then this when dealing with a person protected by the A.D.A. I was informed that someone will get in contact with him tomorrow for his return to work date. He will not be returning to that location and I will be informing everyone I know of the way he was treated while employed with the organization. I have yet to decide if I will be taking this matter any further but I would appreciate if someone could reach out to me at the address, phone number or email I will provide at the bottom of this letter.
Sincerely,

I was at our local McDonald's on North Ave. in Sheboygan WI at about 4:40 today November 1st. I ordered thru the drive up a 10 piece buttermilk tenders and fries. It was about $10 for the tenders which I'm guessing is the highest ticket item on the menu. Got home 5 minutes later and realized that the order had been sitting at the restaurant for quite awhile. Several of the pieces (or ends) were very very small. Looked like they were the end of a batch cooked earlier in the day and thrown in to make the count of ten pieces. The chicken was very grisly - most were inedible. I am so upset with paying that price for something so inferior in quality. Please make this right and refund my order for $11.63. The fries were awful too. The entire order appeared to be left overs.

I was just at McDonald's delphos ohio Sunday October 29, 2017 got big Mac 2 for $5 . Today all of sudden they don't have it . Also they seem to never have ranch sauce for nuggets. Service was rude when approached about big Mac deal we had got 2 days ago and when told us didn't have ranch they gave ranch to window customer . I usually never have problem having toddler and eat there about twice a week was very disappointed .

It is 11:40 am, sent my daughter to restaurant 13169 to get lunch. The French fries are old and cold. I usually don't complain I just eat it and go on. It is a little ridiculous that this time of the day that that is the quality of food we got for the price. 10/28/2017, order # 14, seq # 048153, ks# 13, time 11:17 am. I have been to this same McDonald's and have experienced numerous times a bad experience with cold food and old fries. I am a member of this community and would like to keep my business in my home town. I feel like my time and money is as good as anyone and I deserve to receive good food for what I pay for.

On my way home from work I decided to stop in at McDonald's on Wyandotte in South Bethlehem, PA. There was almost no line (just 2 or 3 cars) in the drive thru, so I queued. The line did not move for about 9-10 minutes until I was able to place my order. When I did, there was no total given, no "thank you", no "please pull up to the first/second window"...they just stopped talking. Then after another 5 minutes or so, I pulled up to the first window, assuming that's where I would pay since there was no sign saying to pull forward. I waited about 90 seconds after the car ahead of me was a car length ahead of me at the second window until I pulled forward. When I arrived at the second window, I saw all of the employees moving in small circles around each other while talking and laughing. No one looked at me staring at them for 3 whole minutes! Then a girl with a headset looked at me, stopped laughing, and ran to the back. I still have not paid mind you. About a minute later a guy with a headset came up and said $7.69 with no repeat of my order and then took my card and went to the back (most likely the first window). Then another man with a headset came to the window and asked, "did you have the [not what I ordered]?" to which I said, "no." He then said, "oh right right you had the [what I ordered]." About 30 seconds later the other headsetted man returned with my card and receipt and then went back to the first window. At this point there are 3 cars behind me who have definitely already ordered. I understand that I cause extra time for these patrons by not waiting longer at the first window, but all together 2 minutes at McDonald's should be enough time for the cashier to return to their station no matter what they were tending to. Finally a bag is plopped down next to the man in the headset who reiterated my order. He is talking with the young headsetted lady, a patron and another employee while two other employees are conversing behind the register. No one is doing anything at all. So I give it 30 seconds until I say, "Hey! I think that's my order sitting there" then a woman throws my fries in it just as I am finishing my statement. The headsetted man snatched my bag and dangles it inside the window, taunting me. I say, "Maybe if you weren't gossiping, I would have had it 5 min..." and he cut me off with, "She just got done the order, dude". I excused myself and said I will never be back.

i ordered a 4 piece chicken tender meal. vvhen i got home and started to eat them, they vvere tough and grissly. to late to go back to store, and not the stores fault. someone sent them some bad chicken. the store is mcdonalds on highvvay 31 Indianapolis, Indiana, I have had this meal there before and there vvas not a problem, so i thought i vvould try them again, I am sure disappointed

My boyfriend and I stopped in at the Guntersville McDonald’s before going to the lake. We ordered a large tea, and when we got it, he decided he wanted a coke. He asked the woman if she could add a large coke to it and she huffed and rolled her eyes and in a rude voice said “Uhhh you’ll have to leave and come back.” The McDonald’s in Boaz where we live always had such nice employees and they will do anything for you. We have never been to a McDonald’s where they wouldn’t let you add something when you forgot it. We ended up leaving and going to another restaurant to get a coke because of the hateful employee at the window.

I went to your Hartwell location today. I was having my order taken when a manager had asked a older black man why the cook was running the register and not him. He said I was getting something for someone else. The black man made a remark to the white man running the register. He said "Boy, you aren't suppose to be up here. You need to go back" after that remark the black male took my order. We received our food. When I opened up my children's happy meals there was no extra fries or sweet and sour sauce. So I took my receipt up front and told the black man that I was missing extra fries and sauce. I asked for 2 gogurts and the sauces. He said were they not in your boxes...with an attitude. I said no they were not. He said I can give you extra fries I said no its okay...he then blamed the stuff being wrong on another employee.

This past Wednesday evening I was heading home from taking my daughter to an emergency room visit. After sitting so long I was too tired to go home and cook, so as I passed McDonald's at 5:50 5 Albany Ave., Kingston New York, I pulled in and ordered a big Mac with extra onion and a Oreo Mc flurry. When I got up to the window very nice girl was about to hand me the bag of food when another girl told her weight. She looked in the bag and said to me… "Oh she threw in some fries, I'm going to leave them instead of taking back out." So I asked her if I have the right burger/big Mac with extra onions… Twice she said yes. I got home around 8:10 PM and sat down to eat, Only to find that I had a quarter pounder with only cheese pickles and catsup. I was very disappointed but too tired to return to McDonald's. I ate half of it, and threw it away… That's how much I didn't like it. I probably should've looked into the bag myself and check to see if I have the right order, but I didn't. If I did I would've seen it have a tag on the top saying quarter pounder. However I don't feel it was my job since I asked her twice if it was Correct.
If you need proof of this error, I'm sure you can look up receipts from your registers from about 7:55 PM to 8:05 PM on Wednesday October 18, 2017, And you will see that someone else must've ordered a special made quarter pounder, and I ordered a special made a big Mac.

I have had a multitude of errors at this store, Lemonade that is soda water, cheeseburgers without cheese. The most recent a few weeks ago I rang to complain as the Family box was missing a burger and nuggets. I suggested implementing a quality check at the end process to help with the constant errors. I was offered a courtesy meal box the next time I came to the store. I have just left the drive through to collect the courtesy meal and was told the only way I could receive this was to go to the front counter. The error was made through the drive through? I have been inconvenienced on numerous occasions. I am then to park my car, remove my children from the car. Walk through the shopping centre to collect the meal. I asked why there was no way I could collect from the drive through and was told this is store policy. Is this because the store actually enjoys inconveniencing people. It is not a great service. So I drove away without the courtesy meal.

I can NO LONGER watch football, knowing the hatred many of the team's player's have for the country they make their million's of dollar's in.
How can these pampered fat cat's be so disrespectful of a symbol, when there are military in front of them, MISSING limbs, standing at attention.
Until this is fixed, I can't watch the NFL, or visit my local McDonalds in Santa Clara, where I have spent countless hours with my Grandson. We will make due with Wendy's, Taco Bell, Jack in the Box, or any other eating establishment.
I can't believe McDonald's puts up with this. I guess your employees are free to put forward that same disrespectful show of disdain WHILE AT WORK? I doubt it !

I’ve been drinking your coffee and hot tea for many, many years. Recently, I’d say within the last 6 weeks, your Lids have been making the coffee spill out onto my lip and clothing, leaving burns and stains! Last Sun. I ordered a hot tea, took a sip, it spilled out of the lid and onto my bottom lip and white top. I had to put ice on my lip that’s how bad it was, it blistered and is now healing.

I am thinking you changed your Lids, if so, please look into this and change them to something that we can drink out of. From now on, I’ll be bringing my my own coffee cup when I go to McDs.

I ordered 4 mcdoubles at the houston eastex freeway & the girl charged me for quarter pounders with cheese. When i go to mcdonalds i only get from the $ menu as i lived on a veterans income. the receipt number is customer number 382 on 1/3/2017 ks#3 side2 order 82.

I was charged $20.31 for what was supposed to be 4 mcdoubles & two medium cokes. my husband & i had drove in from fort worth & we were hungry before going to see my new niece.

we did not catch it until we sat down, so it was too late then. my husband was already upset, but this is absurd.

I would like a refund of the difference between the quarter pounders with cheese & the mcdoubles that we should have been charged for.

We can no longer purchase or support your product because of your support of the National Football League (NFL); the owners and Player Association.

They have offended the American people by their stand on the National Anthem. As such, they show no respect for the men and women in the Armed Services who have given them the right to sit in their comfort zones while men and women die for their freedom of speech.

Our SONS and DAUGHTERS, GRANDSONS and GRANDDAUGHTERS who have served and are currently serving are more important to us than your product.

Until you stand with our service men and women, show respect for our Flag and our National Anthem and stand AGAINST the NFL, we will not support your product.

Respectfully,
Proud parents and grand-parents of former and current service personnel

I went to McDonald’s in Saluda Sc this morning at 8am through the drive through ordered a McMuffin with just egg white they take my money I drive to the second window n the girl gives me the wrong food. It was a egg and bacon biscuit . I hand it back n gave her my receipt she has me waiting for another 3-4 mind n says we are out of McMuffins. So I asked for my money back n then then had me pull up and wait I’m sitting there just waiting I finally got out my car after five mins and asked for my money the manager with the dreads rolls her eyes n starts yelling for the other manager. She rude all the time. So I wasted 20 mins in the drive through and gas for these rude ppl not to give me my food. If you know u don’t have something don’t sell it n just give me something else n hope I don’t care.

Fries were cold when i got them. They also tasted stale so I am not sure what to make of it. I wish they had some kind of regular quality control so I could get a consistent meal and they vary in quality across locations.Fries were cold when i got them. They also tasted stale so I am not sure what to make of it. I wish they had some kind of regular quality control so I could get a consistent meal and they vary in quality across locations.

The service of McDonald staffs at the Bangkok Hospital branch is terrible. Today I went into McDonald, the queue was quite long, I saw the foreigner tried to ask if he can buy the food from other counter but noone care, only 1 counter is available for food ordering so I went to find some seats and wait for awhile to come back to the line which was shorten than earlier. I wanted to have fried chicken with the promotion.
When I reached the counter, I ordered the cashier, Ms. Kanticha Posuwan, asked me have I dial the promotion code from my mobile phone. I said no, I don't know what number to dial, can she tell me please. She said the poster of that promotion is overthere then she pointed to the poster. It means I have to step out of the line to see the code, dial, the come back to queue again. I asked do you have it here at the counter. She said no, just go overthere and dial the number.
I was upset. Is this McDonald way of treating people who want to buy foods with promotion? Staffs of this branch just don't care to service the customers. She just tell me the code so I have order the food, that's it.

Your kind consideration into this matter is highly appreciated.

Best regards,
Tamita

Hello i am writing to complain about the quality of customer service concerning the lift at your Grafton store. My mum and i were passing through Grafton on the 20/9/2017 on our way to visit family and we stopped to get a coffee now as my mum is an amputee and had and artificial leg she is unable to walk the stairs so we used the lift to go up which was all fine going up but after receiving our coffee (which was luke warm i will add) we proceeded to use the lift to go down but on pressing the intercom to activate the button to go down nothing happened we did this 3 times before my mum walked into store and spoke a staff memeber stating the lift intercom button didnt seem to working they claimed they didnt here it so we pressed it a few more times with still nothing we waited again for staff member to see to us and still noone came to help us all this as they saw my mum and i standing outside the lift waiting i thought it was rude after telling them it wasnt working you really think someone would come out to see what the issue was and fix so my mum with her disability had to end up walking down your numerous amount of stairs which i find very disgraceful what is the sense having a lift if it is only going to work to go up and not down i am utterly appalled at the lack of consideration your staff gave to my mum especially after she went in and told them it wasnt working and yet still had to end up walking down those stairs and the numerous of rude people who just pushed passed my mother even though it was clear she had a walking stick but if your lift was functioning correctly that would never have been the issue and my mother would have never had to walk those stairs ...