McDonald's
Reviews and Complaints

On yesterday morning I ordered a mocha frappe with no whip cream and hash brown. I pulled up and paid. I received the hash brown. The young lady came to the window and said. I here is your caramel frappe. I told the young lady I didn't order a caramel frappe. I ordered a mocha frappe. She tried to convince me it was a mocha frappe. I asked her was it chocolate then she said no caramel. I said I ordered mocha . She told me I was hot. I told the young lady. Just refund my money. The person behind her was telling her what to say . He in a smart tone tell her merry Christmas. I order mocha frappe from different McDonald's all the time to see who make the best one. My complaint is they tried to convince me that caramel frappe is mocha frappe. If you don't have the mocha don't try to convince me it is what I ordered. This was at the McDonald's on 5th Ave South Birmingham Alabama.

On 17th Dec 2016 (23:15:46), after watching Epl on the tele, we went to get something to eat at Mc D Mutiara Damansara. After a reasonable que, we ordered and our order number was 264. As we waited for our order, the other order numbers were served. Surprisingly they were not in sequence. Giving that reasonable doubt, maybe they were served according to the size of the order, i thought. Then 265 (order after me) was called. It was a take away order and a quite big order for 2 persons. Maybe their food was readily available, my reasoning tried to be positive as possible. Then 257 was called, but when the person approached the counter, he declared it was not his. The order was left on the counter without any further action my Mc D staff. As i went to the cashier to get my parking endorsed, i saw that the order left was similar to my order. I clarified with the cashier and he asked me to wait as he attending to a new order. Then only he was able to check and confirmed that that was actually for 264(our order).
As we sat at our table to hv the nuggets & Fish O, we realised that
1. Avg order was taking 5minutes + to be ready
2. One order took more that 10minutes. Pity the family waiting. baby was crying and the mom had to stand waiting.
3. A couple who ordered after me, was still queing after we finished our meal... wow.

There was no manager explaining and apologising on the delays. No mc D staff was caring enough to check on orders. They were too busy, i supposed. i still rememeber the 'old mc D' where we were asked to sit and wait if needed. complementary soft drinks were surfed..

we also noticed mcD's staff who handled the rubbish bin, bare handed and did not care to wash his hands after.

i suggest mcD review the order number to confirm the duration taken to serve customers that particular day / outlet. this must be addressed to ensure customers are satisfied.
also review the staff's conduct and adherence to your cleanliness policy (both personal hygien & working hygien)

I am very dissapointed with the service provided by McDonald's Angsana Johor. My daughter line up to order the 2nd sundae oreo flavor for his little brother, unfortunately they ask to line up again but at the front counter. I felt unfair it's a long que Ok.. What such of process this branch unable to accept to purchase if only 1 sundae. (1st order sundae with happy meals they can accept)

simply put was allowed to use 2 coupons becaese of only 1 person on car which i've never had this proublem before if I had been getting dinner for friends working would have been really bad I was told I could not leave and come back to use the second coupon I would have to be a certain time limit involved no where at anytime have I seen that posted at a resturant or on a coupon but he was polite and refunded my money for first coupon so thats never been how you do business not a good time to start now thank you jim mccoy

Hello, I visited the Mcdonalds restaurant store number 5342 in philipsburg Pennsylvania and purchased a soda to go along with reading my daily news paper. As the store got to be busy, I thought it would be a good idea to take my soda and paper into the parking lot that was next to the restaurant. The philipsburg borough police came and harassed me for parking in the parking lot and drinking my soda. I was told that I needed to be parked in the restaurant parking spots. I then returned to the restaurant parking spots and continued to read my paper while observing the same police driving past the establishment. After a short period of time, the customer count had gone down and I reentered the restaurant to buy a full meal as i was now wanting something to eat. After placing my order, I looked out the many windows and observed the same police officer circling in the Mcdonalds driveway. I alerted the manager to the problem and asked her to take care of it. I am writing this as an example of the harassment that everyone goes through every day and we are getting tired of it!

Your mcdonald's at 1050 mebane oaks road in mebane, north carolina, store # 12195 on friday, december 16th, 2016, had at least 2 people working around 12:42 a.M. And i understand they'd be slow as a result... But not in the head. My 2 mcchickens i bought had no lettuce and was basically a mayonnaise sandwich. There was 7 shreds of lettuce on one sandwich and 12 on the other. Now i was nice to them saying, "please, " and, "thank you, " and greeting with pleasantries, so i don't feel i did much to piss them off. I asked for a large, southern style tea with light ice and they gave me a cup of ice with some tea poured in. Okay, whatever; but, they got my cup from a shelf.

Now, the problem with that is did they use a step ladder to acquire this cup to refill their fountain machine? No. The woman used the tail end of a spoon, knocking stacks upon stacks of different cups onto the floor. What did she do with these styrofoam cups? She simply picked them up and set them in a premade pile of other stacked cups. That's not the end of it, either. She was using her bare hands to distribute ice into the drinks. Ew! I wasn't going to go back there to ask for a refund or anything, as being nice to them simply led to this! I don't wish to find out how they deal with an unhappy customer. It took over 10 minutes to get to the second window to pay. Not to include the time it took to receive my food.

There were only 3 customers, including myself. The employees were not using the first window, though i know they use it every day. I frequent this mcdonald's (Especially whilst i was pregnant) and they never have done this, in all of my experiences. Kudos to the rest of the crew! But these two nutcases could not keep it together and be professional. Yes, it is mcdonald's and isn't quite labelled as high class, but show some decency! They were constantly gossiping to one another (Both being women), and i get that it is late but do it on your own time or when there are no customers to be serviced. To top it off (Or to not to), the lid to my drink was not completely on. When i went to place the drink into my cup holder, it poured all down my coat and with it being at or around 30 degrees fahrenheit outside making it not the best experience.

Furthermore, there was a hair in my order of medium french fries. A tightly curled, dark strand of hair. Being that i am a female with long hair, you'd assume it would be mine. No, i have straight, light ash blonde hair. This was a dark brown maybe black hair, tightly curled. It was one of the employee's hair strands (Both women were african american, and one had short hair the other had very long hair). The woman with short hair was the one who "took care" of my drink, order, and serviced me face to face. The long haired lady was working 'behind-the-scenes.' neither used hair nets or gloves when working around the open food, as per regulations. Now, i'm not discriminating in any way. I have been serviced and greeted by many ethnicities at that mcdonald's, but nobody other than these two, have ever caused an experience like this for me here.

I'd like for these employees to know what they did wrong, preferably without knowing who i am. They need to understand that they need to treat their customers as they'd want to be treated, and not just slap things together to get it over with. I understand they may be tired or it may be that they don't like their job, but they're being paid by a company that is owned by who? Not them! So they should understand where they are on that command list and understand what they agreed to do when applying there. They may not like their job, they may not be happy working so late, but just because they have a problem does not mean they have the right to slack off in their work. They applied for this job, so they need to show that they are prepared to do the task(S) that they're given, as per the job.

They are not getting paid to gossip, waste other people's time (Because c'mon, it's a fast food restaurant, not red lobster), or be lazy. They were not at home, they were not making themselves a meal, they were not at sunday's family reunion, nor were they styling their hair in their home bathroom. There is simply no excuse. It's people like this, who don't apply effort to their job, that gives a major corporation like mcdonald's a bad reputation. It has made mcdonald's the go-to insult from teachers and parents to their high school children to make them not be lazy and work hard.

I would like the other employees at this particular mcdonald's to get a big pat on the back or a gold star. Just... Not these two.

Hi
On the 15/12 thus I want into the surface mcdonald's around 8.00am
And got a egg and bacon muffin
About 1hr later was very very sick vomiting
Very bad all day
I got food poisoning in what I eat
I am very angry that this has happened not only have I suffered like a dog
For such a big company this should have
Not happend

Kind regards
Yolanda

Date: 5/12/2016
Time: 12:35:14 pm
Outlet: mcdonald's caltex jalan tengah dt (#349) bayan lepas, penang.

I visited the outlet and ordered a bigmac mcvalue set. I was surprise to see the price displayed was rm 12.55 as I remembered that at 12pm, the mcvalue set for the bigmac regular set should priced at rm10.99. However, I did not feedback to the service crew as I thought the price of the food has been increased.

Today (14/12/2016) , I have visited the outlet again at 12:20:16 pm and ordered the same mcvalue bigmac regular set again. I realize that the price is back to rm10.99.

My child ran to me crying and said she got cut on the corner of a green hello kitty toy. I looked at her finger and there was blood and a little cut, my child cried in pain. I checked the toy and found a sharp edge. I am now very upset. Why are there sharp edges on these toys? Can someone please call me at [protected], [protected]@yahoo.com

Tony Camargo

My niece just ordered a takeout chicken ala king at mcdonald's pinagsama taguig philippines because she was so hungry, when she reached home to eat she opened the rice found a 2 little worn and a skin of a little cockroach, who woukd want to eat that? We went back to that place and make a complain the mngr took the receipt and ask us to just replace it whatever we want, we said we just want a refund they did gave it to us and said they will just investigate it, but i heard he talk to the crew and told them to just throw it away, how would you investigate when you threw it...And he didn't ask us our phone to get back at us...

There are so many things wrong with this mcdonalds, i do not even know where to begin. (Mcdonalds on 1 varnum ave lowell, ma. On december 8th 2016 i showed up at this location at 10:50pm (They close at 11pm) and was not allowed to enter (Keep in mind 3 other people were ahead of me tapping on the window to be let in) finally, after being ignored for several minutes, somebody came to the door only to tell us they were under-staffed and could not let us in. One gentleman was so upset he demanded a phone number to call a supervisor and the employee refused to give that information and said his supervisor told him to do so. (Not let anybody in even though they were not closed until 11pm~the drive thru was still open though. 3 people walked away in disgust and hungry swearing never to return that this mcdonalds was the worse in the area! Yesterday, december 9th/2016 i ordered a double with cheese meal. What i got was sad. Both of my patties were over-cooked; the patties were not even placed correctly in the bun(Looked like both were ready to fall out of the bun; my french fries were cooked in oil that should have been changed long ago. French fries were pitch dark brown) i was a cook in kitchen once so i know the difference between burst fries and fries being cooked in old oil. The lettuce? Well, what lettuce? Don't whoppers come with lettuce?
The few times i come to this place, because it is across the street from me, it is nothing but a disgrace to the name of mcdonalds. Every other mcdonalds in the area serves nicely prepared food . You can taste the difference of quality of all other mcdonalds in comparison to the one that is on 1 varnum ave here in lowell! This has been going on for years! I have seen this place go through probably 4 different managers but nobody can seem to run this place correctly. The worst time to go there is between 9pm-4am. I have spoken to many people around this area ( business owner and employees at 7-11 / mammoth road glass/ the gas station/ the hair cut salon where i cut my hair and everybody replies with the same answer, " worst mcdonalds in this town!" is there ever going to be a day that this mcdonalds will ever truly satisfy their customers?I am so frustrated that i cannot have a decent meal at a mcdonalds across the street from me! I will be among the many people i know that will never return to this mcdonalds on 1 varnum ave lowell, ma! ( please fix this problem, this has been going on for 6 years that i know of!)

649 N. Main St. Providence, RI 02904

I was just screamed at at the drive thru, and challenged to a fight by whomever was managing this location at 12:45am on December 8th, 2016.
This unprovoked aggression continued as I pulled around the drive thru to the front of the restaurant as this manager came out the front door to continue screaming and cursing at me. I felt incredibly unsafe. I do not understand what kind of training is provided at your restaurants, but unprovoked verbal assaults accompanied by threats of physical violence are so disturbing to me that I will not be patronizing another of your establishments.

Disgusted and scared,
Mark, in Providence

Date: 6/12/2016, 4:00 a.m.
Location: McDonald's (Drive Thru), SS15, Subang Jaya, Selangor.

I was buying breakfast meal with one of my friend and one of the employee made a mistake and messed up our order. My friend asked for a refund and this employee named Asyraf/Ashraf said a very bad word towards my friend. He said 'puki'. Such an unethical behavior. I hope the managers there would do something about this. It was so rude to talk like that to a customer. We didn't do anything wrong but we were getting treated this way. This is the first time I experienced things like this. Such a shame.

The sandwich was ice cold and fries taste like grease.no taste! The mcnugget was not cook . I got home was eaten everything it. I got so sick. Everything can up . The manager over this store. She not friendly at all. She let me stand in the rain for 2. hours. Didn't wait on me. Whatever did do to her. She rude all the time. I grade this store a F+. The drive line to slow. Front end cashier not friendly.

Drive thru mcdonalds batu berendam #274...the person who took my order is very rude...have no smile...I asked whether there is spicy chicken n he answered they have...kemudian bila nak bayar...lelaki itu cakap hanya tinggal 1 regular chicken n 1 spicy chicken...I asked properly y he didnt tell me earlier...kemudian dia jawab 'kalau tak nak boleh void' in a bad way...kalau pekerja tidak beradab seperti itu tidak mahu kerja di kaunter o DT...tempat kan di dapur...2.30 am...

Good Afternoon I recently purchased a happy meal from a McDonalds on adams and Wabash. I purchased a happy meal for my daughter and of course as all kids go right for the toys she screamed and asked what was in the toy. I didn't know so of course I checked and honestly I don't know what's the substance/ particles located inside of the bag that she opened. Its all throughout the bag, my first thought but bugs was honestly I don't know what it is, it just don't belong inside of a kids toy. She was terrified and screamed not knowing what it was I took pictures and plan on returning it to the same location.

7480 Old National Hwy., College Park Georgia
This location has the worst service and with attitude over any location I have been to in my entire life. I have had arguments with a certain drive thru team member and her manager backs her up. I am a daily customer and only ask for one or two items daily with a coupon . When the coupon mobile app is not working on their end the attitude is too bad. ..you are out of luck. No compensation, no promises on when it will be working again maam please get out of the line and drive around again if you wish to use two coupons, when the app is working . Not intelligent enough to ring the sale on separate orders?

Mcdonalds on the corner of Avenue U and Coney Island Avenue 11223 Brooklyn, New York 7:25pm eastern time. 11/28/16.
It's a discrimination of not accepting the scanning of the mobile app of the items of the Cyber Monday offers one day of the free item of the free Medium French fries and the Free All Day Breakfast Sandwich of Sauage McMuffin With Eggs.
[protected] If your accepting any scans on mobile phones? What's the mobile use for? Don't need to down the mobile app for McDonalds?

I went through your drive throughof your East Evans Ave location in Denver, ordered a two cheeseburger meal, only to later find that the cheeseburgers contained a sausage patty, instead of a beef patty. Very disgusting. I wasted my money because I couldn't eat it, as I don't like sausage. This is why you should have separate stations for your lunch and breakfast menu items.

On11/27/2016, at around 7pm I visited a McDonalds at 4635 Harford Road, Baltimore MD, 21214 and an associate by the name of "Mesani" was very rude, not only did she not give us the food that we PAID for, she came outside trying to fight and try to force her way into the car. She began to curse and fuss. I would like a refund for my food that I did not receive, and she is not professional enough to be working for McDonald's..