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1.6 46 Reviews 2872 Complaints
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McDonald's Complaints 2872

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W
7:12 pm EST

McDonald's harassment by local authority for conducting business with mcdonalds

Hello, I visited the Mcdonalds restaurant store number 5342 in philipsburg Pennsylvania and purchased a soda to go along with reading my daily news paper. As the store got to be busy, I thought it would be a good idea to take my soda and paper into the parking lot that was next to the restaurant. The philipsburg borough police came and harassed me for parking in the parking lot and drinking my soda. I was told that I needed to be parked in the restaurant parking spots. I then returned to the restaurant parking spots and continued to read my paper while observing the same police driving past the establishment. After a short period of time, the customer count had gone down and I reentered the restaurant to buy a full meal as i was now wanting something to eat. After placing my order, I looked out the many windows and observed the same police officer circling in the Mcdonalds driveway. I alerted the manager to the problem and asked her to take care of it. I am writing this as an example of the harassment that everyone goes through every day and we are getting tired of it!

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11:17 pm EST
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McDonald's unethical behavior

Your mcdonald's at 1050 mebane oaks road in mebane, north carolina, store # 12195 on friday, december 16th, 2016, had at least 2 people working around 12:42 a.M. And i understand they'd be slow as a result... But not in the head. My 2 mcchickens i bought had no lettuce and was basically a mayonnaise sandwich. There was 7 shreds of lettuce on one sandwich and 12 on the other. Now i was nice to them saying, "please, " and, "thank you, " and greeting with pleasantries, so i don't feel i did much to piss them off. I asked for a large, southern style tea with light ice and they gave me a cup of ice with some tea poured in. Okay, whatever; but, they got my cup from a shelf.

Now, the problem with that is did they use a step ladder to acquire this cup to refill their fountain machine? No. The woman used the tail end of a spoon, knocking stacks upon stacks of different cups onto the floor. What did she do with these styrofoam cups? She simply picked them up and set them in a premade pile of other stacked cups. That's not the end of it, either. She was using her bare hands to distribute ice into the drinks. Ew! I wasn't going to go back there to ask for a refund or anything, as being nice to them simply led to this! I don't wish to find out how they deal with an unhappy customer. It took over 10 minutes to get to the second window to pay. Not to include the time it took to receive my food.

There were only 3 customers, including myself. The employees were not using the first window, though i know they use it every day. I frequent this mcdonald's (Especially whilst i was pregnant) and they never have done this, in all of my experiences. Kudos to the rest of the crew! But these two nutcases could not keep it together and be professional. Yes, it is mcdonald's and isn't quite labelled as high class, but show some decency! They were constantly gossiping to one another (Both being women), and i get that it is late but do it on your own time or when there are no customers to be serviced. To top it off (Or to not to), the lid to my drink was not completely on. When i went to place the drink into my cup holder, it poured all down my coat and with it being at or around 30 degrees fahrenheit outside making it not the best experience.

Furthermore, there was a hair in my order of medium french fries. A tightly curled, dark strand of hair. Being that i am a female with long hair, you'd assume it would be mine. No, i have straight, light ash blonde hair. This was a dark brown maybe black hair, tightly curled. It was one of the employee's hair strands (Both women were african american, and one had short hair the other had very long hair). The woman with short hair was the one who "took care" of my drink, order, and serviced me face to face. The long haired lady was working 'behind-the-scenes.' neither used hair nets or gloves when working around the open food, as per regulations. Now, i'm not discriminating in any way. I have been serviced and greeted by many ethnicities at that mcdonald's, but nobody other than these two, have ever caused an experience like this for me here.

I'd like for these employees to know what they did wrong, preferably without knowing who i am. They need to understand that they need to treat their customers as they'd want to be treated, and not just slap things together to get it over with. I understand they may be tired or it may be that they don't like their job, but they're being paid by a company that is owned by who? Not them! So they should understand where they are on that command list and understand what they agreed to do when applying there. They may not like their job, they may not be happy working so late, but just because they have a problem does not mean they have the right to slack off in their work. They applied for this job, so they need to show that they are prepared to do the task(S) that they're given, as per the job.

They are not getting paid to gossip, waste other people's time (Because c'mon, it's a fast food restaurant, not red lobster), or be lazy. They were not at home, they were not making themselves a meal, they were not at sunday's family reunion, nor were they styling their hair in their home bathroom. There is simply no excuse. It's people like this, who don't apply effort to their job, that gives a major corporation like mcdonald's a bad reputation. It has made mcdonald's the go-to insult from teachers and parents to their high school children to make them not be lazy and work hard.

I would like the other employees at this particular mcdonald's to get a big pat on the back or a gold star. Just... Not these two.

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Y
10:45 pm EST

McDonald's food poisoning

Hi
On the 15/12 thus I want into the surface mcdonald's around 8.00am
And got a egg and bacon muffin
About 1hr later was very very sick vomiting
Very bad all day
I got food poisoning in what I eat
I am very angry that this has happened not only have I suffered like a dog
For such a big company this should have
Not happend

Kind regards
Yolanda

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5:51 am EST

McDonald's over charge on mc value set meal

Date: 5/12/2016
Time: 12:35:14 pm
Outlet: mcdonald's caltex jalan tengah dt (#349) bayan lepas, penang.

I visited the outlet and ordered a bigmac mcvalue set. I was surprise to see the price displayed was rm 12.55 as I remembered that at 12pm, the mcvalue set for the bigmac regular set should priced at rm10.99. However, I did not feedback to the service crew as I thought the price of the food has been increased.

Today (14/12/2016) , I have visited the outlet again at 12:20:16 pm and ordered the same mcvalue bigmac regular set again. I realize that the price is back to rm10.99.

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9:06 pm EST
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McDonald's child cut finger on toy

My child ran to me crying and said she got cut on the corner of a green hello kitty toy. I looked at her finger and there was blood and a little cut, my child cried in pain. I checked the toy and found a sharp edge. I am now very upset. Why are there sharp edges on these toys? Can someone please call me at [protected], [protected]@yahoo.com

Tony Camargo

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7:05 pm EST

McDonald's mcdonalds barangay pinagsama taguig product

My niece just ordered a takeout chicken ala king at mcdonald's pinagsama taguig philippines because she was so hungry, when she reached home to eat she opened the rice found a 2 little worn and a skin of a little cockroach, who woukd want to eat that? We went back to that place and make a complain the mngr took the receipt and ask us to just replace it whatever we want, we said we just want a refund they did gave it to us and said they will just investigate it, but i heard he talk to the crew and told them to just throw it away, how would you investigate when you threw it...And he didn't ask us our phone to get back at us...

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11:05 am EST

McDonald's many problems at this location!!!

There are so many things wrong with this mcdonalds, i do not even know where to begin. (Mcdonalds on 1 varnum ave lowell, ma. On december 8th 2016 i showed up at this location at 10:50pm (They close at 11pm) and was not allowed to enter (Keep in mind 3 other people were ahead of me tapping on the window to be let in) finally, after being ignored for several minutes, somebody came to the door only to tell us they were under-staffed and could not let us in. One gentleman was so upset he demanded a phone number to call a supervisor and the employee refused to give that information and said his supervisor told him to do so. (Not let anybody in even though they were not closed until 11pm~the drive thru was still open though. 3 people walked away in disgust and hungry swearing never to return that this mcdonalds was the worse in the area! Yesterday, december 9th/2016 i ordered a double with cheese meal. What i got was sad. Both of my patties were over-cooked; the patties were not even placed correctly in the bun(Looked like both were ready to fall out of the bun; my french fries were cooked in oil that should have been changed long ago. French fries were pitch dark brown) i was a cook in kitchen once so i know the difference between burst fries and fries being cooked in old oil. The lettuce? Well, what lettuce? Don't whoppers come with lettuce?
The few times i come to this place, because it is across the street from me, it is nothing but a disgrace to the name of mcdonalds. Every other mcdonalds in the area serves nicely prepared food . You can taste the difference of quality of all other mcdonalds in comparison to the one that is on 1 varnum ave here in lowell! This has been going on for years! I have seen this place go through probably 4 different managers but nobody can seem to run this place correctly. The worst time to go there is between 9pm-4am. I have spoken to many people around this area ( business owner and employees at 7-11 / mammoth road glass/ the gas station/ the hair cut salon where i cut my hair and everybody replies with the same answer, " worst mcdonalds in this town!" is there ever going to be a day that this mcdonalds will ever truly satisfy their customers?I am so frustrated that i cannot have a decent meal at a mcdonalds across the street from me! I will be among the many people i know that will never return to this mcdonalds on 1 varnum ave lowell, ma! ( please fix this problem, this has been going on for 6 years that i know of!)

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10:16 pm EST

McDonald's manager

649 N. Main St. Providence, RI 02904

I was just screamed at at the drive thru, and challenged to a fight by whomever was managing this location at 12:45am on December 8th, 2016.
This unprovoked aggression continued as I pulled around the drive thru to the front of the restaurant as this manager came out the front door to continue screaming and cursing at me. I felt incredibly unsafe. I do not understand what kind of training is provided at your restaurants, but unprovoked verbal assaults accompanied by threats of physical violence are so disturbing to me that I will not be patronizing another of your establishments.

Disgusted and scared,
Mark, in Providence

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1:08 pm EST

McDonald's unethical behavior

Date: 6/12/2016, 4:00 a.m.
Location: McDonald's (Drive Thru), SS15, Subang Jaya, Selangor.

I was buying breakfast meal with one of my friend and one of the employee made a mistake and messed up our order. My friend asked for a refund and this employee named Asyraf/Ashraf said a very bad word towards my friend. He said 'puki'. Such an unethical behavior. I hope the managers there would do something about this. It was so rude to talk like that to a customer. We didn't do anything wrong but we were getting treated this way. This is the first time I experienced things like this. Such a shame.

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2:51 pm EST

McDonald's hot spicy chicken sandwich / fries / mcnugget

The sandwich was ice cold and fries taste like grease.no taste! The mcnugget was not cook . I got home was eaten everything it. I got so sick. Everything can up . The manager over this store. She not friendly at all. She let me stand in the rain for 2. hours. Didn't wait on me. Whatever did do to her. She rude all the time. I grade this store a F+. The drive line to slow. Front end cashier not friendly.

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11:14 am EST
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McDonald's mcdonald's dt batu berendam night shift 2.30 am 4.12.2016 rude

Drive thru mcdonalds batu berendam #274...the person who took my order is very rude...have no smile...I asked whether there is spicy chicken n he answered they have...kemudian bila nak bayar...lelaki itu cakap hanya tinggal 1 regular chicken n 1 spicy chicken...I asked properly y he didnt tell me earlier...kemudian dia jawab 'kalau tak nak boleh void' in a bad way...kalau pekerja tidak beradab seperti itu tidak mahu kerja di kaunter o DT...tempat kan di dapur...2.30 am...

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10:51 am EST
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McDonald's happy meal troll toy

Good Afternoon I recently purchased a happy meal from a McDonalds on adams and Wabash. I purchased a happy meal for my daughter and of course as all kids go right for the toys she screamed and asked what was in the toy. I didn't know so of course I checked and honestly I don't know what's the substance/ particles located inside of the bag that she opened. Its all throughout the bag, my first thought but bugs was honestly I don't know what it is, it just don't belong inside of a kids toy. She was terrified and screamed not knowing what it was I took pictures and plan on returning it to the same location.

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2:08 pm EST

McDonald's service/no credit for any mobile app coupons for several days

7480 Old National Hwy., College Park Georgia
This location has the worst service and with attitude over any location I have been to in my entire life. I have had arguments with a certain drive thru team member and her manager backs her up. I am a daily customer and only ask for one or two items daily with a coupon . When the coupon mobile app is not working on their end the attitude is too bad. ..you are out of luck. No compensation, no promises on when it will be working again maam please get out of the line and drive around again if you wish to use two coupons, when the app is working . Not intelligent enough to ring the sale on separate orders?

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6:05 pm EST
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McDonald's mcdonalds on corner of avenue u and coney island avenue 7:30pm

Mcdonalds on the corner of Avenue U and Coney Island Avenue 11223 Brooklyn, New York 7:25pm eastern time. 11/28/16.
It's a discrimination of not accepting the scanning of the mobile app of the items of the Cyber Monday offers one day of the free item of the free Medium French fries and the Free All Day Breakfast Sandwich of Sauage McMuffin With Eggs.
[protected] If your accepting any scans on mobile phones? What's the mobile use for? Don't need to down the mobile app for McDonalds?

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A
Arivdeje
US
Jul 15, 2018 8:21 pm EDT

This has to be the worst McDonald's ever! The experience left my family and I blown away. The employee taking the order was rude and beyond unprofessional. She didn't greet us, she didn't tell us to hold on, she never gave us the order amount or told us to drive forward after we waited about 10 minutes to place the order. We get to the window and the order was completely wrong and then she had the nerve to roll her eyes and have an attitude about it. We simply asked for the money back and drove away. Both employees we dealt with had the same poor attitudes and I would never trust someone like that preparing my food. If I could rate it a zero I would!

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R
11:24 am EST

McDonald's food

I went through your drive throughof your East Evans Ave location in Denver, ordered a two cheeseburger meal, only to later find that the cheeseburgers contained a sausage patty, instead of a beef patty. Very disgusting. I wasted my money because I couldn't eat it, as I don't like sausage. This is why you should have separate stations for your lunch and breakfast menu items.

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10:26 am EST

McDonald's customer service

On11/27/2016, at around 7pm I visited a McDonalds at 4635 Harford Road, Baltimore MD, 21214 and an associate by the name of "Mesani" was very rude, not only did she not give us the food that we PAID for, she came outside trying to fight and try to force her way into the car. She began to curse and fuss. I would like a refund for my food that I did not receive, and she is not professional enough to be working for McDonald's..

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9:51 am EST

McDonald's burger

Yesterday I went to McDonald's in New York and purchased two burgers there. I was surprised to see that meat was raw! I love McDonald's and was always satisfied with the food and service until yesterday. I came back to the counter and explained what happened. Staff was nice and gave me new burgers.
Yes, in the end everything was ok, but I have no idea how they made this mistake! They put absolutely raw meat and did not notice that!

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9:39 am EST

McDonald's service

On Nov. 6, 2016 at 19:07 I made an order and paid my money at the first window, when I got to the second window the young women opened the window and asked what I had ordered and before I could tell her she closed the window and turned her back on me.
When she came back, I told her how rude she was to ask a question and not pay attention to my response, she then said as she was pointing to the extra spaces for orders to be brought to your go, she said, GO OVER THERE.
At this point I was mad and asked her name, she replied, Julia. I told her I would be contacting McDonald's to complain about her behavior. She replied, my mom just died so and turned around again. I pulled over to wait on the food and when a manager came out with the food, I asked if her mom had really just died, and he said no. I was fuming

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2:28 am EST
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McDonald's service - hong kong

I ordered food from my account at 11.05 pm on the 11th of Nov. Understanding that the maximum delivery time is 1.5 - 2 hours, I patiently waited. After two hours passed I checked and the delivery time was estimated to be 1.45-2.15 . Finally when he delivered at 1.40, after 2 hrs and 10 minutes, the four of us who ordered got together and shared it, and found out that you had not included McChicken. Emails to the customer relations didn't help at all since they didn't reply. And on the 18th of November I ordered a meal with a hot chocolate from the McDonald's in Chi Fu and they have given me a hot tea. They don't even have the decency to reply and correct the mistakes. I think I've sent four emails so far. Useless people.

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2:41 pm EST

McDonald's chicken nuggets

My wife and I pulled in to Delmar DE Mc Donald's drive through 11/14/16. We ordered Mc pick two and paid for our meal. We pulled to the pick up window and received our drinks. The employee said can I pull ahead and wait cause the fries would be thirty more seconds to complete my order. I said no cause we have pulled ahead many times at drive thrus and they always forget about us and we have waited as much as 30 minutes and completely forgotten about. So then the girl told her manager and she fussed back to the girl I never told you how long it would be and I said I would pull forward but don't forget about us. It was five minutes and the manager brought our food and She said your sauce is in the bag for the nuggets. It was dark out on our way home and we ate our food on the way home. I had the nuggets but my wife didn't want any so I ate all of them down to the last one which didn't taste right to me so being dark, I just ate it. That night I had a burning from my stomach and after going to bed woke up at midnight to wonder if I had been poisoned . I was up for two hours and had the hottest burning inside which I drank water to sooth my insides. I don't know if it was or was not poison, but I know I was disappointed by the service I received not to mention did they do anything to my food? I couldn't eat Tuesday the day after and only drank water. I finally was able to eat Wednesday and decided to file a complaint that needs to be investigated. I hope something is done and would like to know if this kind of thing goes on. Thanks for hearing my complaint.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
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    +1 (888) 424-4622
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    +61 298 757 100
    +61 298 757 100
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    4%
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    +43 810 001 212
    +43 810 001 212
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    +45 33 266 000
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    +33 130 486 000
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    +49 897 859 4413
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    94%
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    +353 15 138 181
    +353 15 138 181
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    +31 205 642 666
    +31 205 642 666
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    Netherlands
    +47 81 556 000
    +47 81 556 000
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    Norway
    +351 214 405 300
    +351 214 405 300
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    Portugal
    +34 917 547 890
    +34 917 547 890
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    Spain
    +41 216 311 200
    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
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    Turkey
    +86 400 920 0205
    +86 400 920 0205
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    China
    +852 28 807 300
    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
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    Philippines
    +27 860 000 040
    +27 860 000 040
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    South Africa
    +66 26 964 900
    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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