McDonald's
Reviews and Complaints

I purchased Brownie bites. Got home and they were deep fried- rock hard and smelt like chips n chicken nuggets. Why are desserts being cooked in oil that has cooked other foods. They stunk and tasted so bad i spat it out. Why are these apart of ur M selection range? They are not fancy at all! And definately would not be suitable for my 8 yr old nephew who i purchased them for, lucky i tried them otherwise he would of ate them!
Would really appreciate a reply and explanation as this has turned me off MacDonalds.

I took my young grandson to McDonald's on Monday as I often do, just not this particular McDonald's. I have to say I was astonished at the deplorable condition of these premises. While a 1/2 dozen or employees chatted at the front the place was in shambles. Garbages everywhere overflowing, tables and floors covered in litter, and the floors and tables were filthy. Even the windows in this place were filthy. I would not allow my grandson to play in the play area because the grunge was just too much, I don't think the place has ever been wiped down since it opened. I don't usually complain but this place was UNBELIEVABLE! You would never consider taking your shoes off in that play area for what you might pick up! I am sure noone cares, but felt better at least letting the rest of the public know to stay away from this place unless you want to get SICK!

I purchased a #7 meal. The crispy chicken club had expired lettuce on it. I have taken pictures of this lettuce. Please see attached. This is very disturbing to me due to the risk of Ecoli or just overall food posioning. What really upsets me is that my daughter and I had the same exact sandwhich and the only reason I saw this was becauseit had to much mayo on the sandwhich. So in other words, I would have ate food that was bad with the potential of causing bodly harm. I want to know what is McDonalds going to do about this before I pursue other measures. How long will it take for someone to contact me directly? [protected]@yahoo.com

Today: Several of our freinds bought ice cream cones tonight and were charged the regular price $1.07 --we had a flyer with coupons on it and at the top was not a coupon but it said ice cream cones--50 cents. we were all charged the regular price and when we asked the lady in charge, she said it did not apply--that it was the Evansville area only --but she did not read it well for it said Evansville VIEWING area, which we are in, channel 14, 7, 25 and 44 . Our experience has been better than this before and we were frustrated to say the least for our group is there about 3 times a week for our supper and some of us more than that.

I went into Mcdonalds very quiet, well behaved, am nearly 40, but sadly only look under 18 still. My partner got up and went down the bins to look for food as he was desperate. I am very hard up myself, but I feed him everyday, put him up in my home free of charge, I do not work due to health issues, had operations in my lifetime as I been abused regularly due to age discrimination etc. I did not know my partner did this and a young girl half my age starts giving me very unpleasant looks then starts calling me a scrounger, shouting this at me, then starts callin me a f word c***, then threatens to hit me. I stiing there not knowing what I done that so bad, she gets up just about to hit me, shouting at me continually, as I been abused so much in my life, been persecuted for what others are doing everywhere I go, it happened yet again. After 40 years of this, I unfortunately shouted back telling her I done nothing wrong and about age discrimitation I suffered. she continues threatening to hit me and smash me up. I brake down crying, the manager comes over to me and demands me to get out of mcdonalds and I crying and not stopping. Manager says Im not your counciller, If you dont leave now I get you forced out of the shop. I said I didnt deserve all this as I was sitting down peacefully not causeing any problems at all. And this is actually on camera all this. The manager didnt want to know while the girl behind was f in and blinding me continually and I was in tears. The manager said I am disturbing all the public and there children and the manager wanted me out of her shop. I feel I have been treated very unfairly by this manager a woman. Didnt get her name. The girl had children, I got a grown up child that now 18. I feel I have been treated extremely badly and it should have been this girl thrown out not me. I was very calm after just a small outbusrst and only stuck up for the truth. After I was very calm with the manager and she too called me a scrounger and falsely accused me of going down the bins with this other girl. All I said to the manager was I didnt deserve this injustice. It on camera to prove I didnt do this. My partmer was not thrown out just me only. It total injustice this, and I would like an apology from this lady manager and this girl for threatening me like this continually, when I didnt even respond to the young girl. I did nothing wrong to deserve all this and want this manager sacked for doing this to me. Thankyou. Ms Colby. My e-mail address is [protected]@yahoo.co.uk.

To whom it may concern,
I have never in my life experienced such bad customer service and food quality . McDonalds at Victor Harbor would have to be the most mismanaged, unsupervised store that I have come across. The below incident that I have just experienced is not the first one of it's kind, and yet it continues to happen and nothing appears to get done.
I have just returned from there after ordering 2 x 6 nugget meals, and a triple cheeseburger meal, I was ONCE AGAIN asked to sit in the waiting bay, as there is a wait on the nuggets, 15 MINUTES! later my meal finally arrives. I have a quick look, all appears good BUT OH NO, SURPRISE, I have come home with 1 nugget meal, 1 cheeseburger meal and 1 triple cheeseburger meal ALL OF THE ABOVE COLD!
No use complaining to management about it (as we have at least 10 times before) as she is usually looking uninterested, and talking to you like you have a disability, unacceptable. They never offer compensation, and majority of the time you don't even get an apology.
I am disgraced by the service we receive from this franchise, I can emphatically say that I would rather travel the 35 minutes to Seaford and get Hungry Jacks or Red Rooster, at least I get what I ordered and always with a smile and politeness.
McDonalds will no longer be receiving my service.

Thanks for nothing McDonalds

Michelle Atherton

You are right Mcdonalds South is notorious for bad customer service not just once but each time we go there.
We now check that all meals are in the bag but lately we have had to open all the boxes to ensure the right product is in the right box.
Get your act together kids and management as you are being voted for the worst Mcdonald not only in Australia but the world.
Every time I go in there the floor near the chip fryer is covered in chips OH&S would be all over you guys
imagine one of the kids slipping over and accidently grabbing the hot chip fryer/oil to pull themselves up of the floor. This is so dangerous and an a bad accident is just waiting to happen.
More emphasis on product training and OH&S policies are required to bring this restaurant up to national standards. I have worked for Mcdonalds and the charade and chatter that goes on is ridiculous less play and more work will ensure customers get their right orders.

As I was ordering I was asked in spanish what I would like to order. I told the girl and guy because this has happened more than once. I do not speak spanish. Than he and she both made a comment about me in spanish. Never said I did not understand it. As I looked towards the back workers preparing the food I noticed they had no gloves and no hair up. Why would the place that used to be the best place to eat become the worst place to eat. Each time I also noticed the floor and tables dirty. So I told them to just refund my money I walked out. If this place was this dirty I can only imagine what comes out at night.

I went to McDonald's after a band concert that my son had at FPC Auditorim. I was there becase I already had a problem with a a long wait and cold food but the manager had given me a free recook so I decided I would give them another try. I was one of the first people there from the concert and I told them the reason that my food was being given free. The lady Racheal was Nice and thanked me for my patients when she was taken it. I read the order back to them three times and added more food because I had company. This was at 8:57 p.m. I finally got the food at 9:33 p.m. When I told the manager that 36 minutes was a bit long when every other guest that came in after me was taken care of and eating while I waited. The manager who was not Racheal said at least I got it cooked. When I sat down to eat my food the fires were soggy and cold the sandwiches were cold except a few and the order was wrong. there had been two extra sandwiches that were plain that I never ordered even after I read the order back three times to Racheal. Then the two drinks that I order we also wrong. 36 minutes for fast food I would of been better to go out to dinner at a sit down restaurant and gooten served better.

Im just writing this complain about the service that we had this morning @ around 10.35am @ the Dapto Mcdonalds drive thru.I ordered for 2 happy meals with 3 nuggets for both happy ..the girl that was serving me kept on asking me frequently the same thing over and over again after about 5 mins she said "ok just drive around" in an abrupt way, i drove around and she asked me again in a rude way what i wanted, she wasn't even smiling at all, so i told her again and she was pressing the tilt hard and i could tell that she was not in a good mood..i had my mum in the front seat who was here on holidays and my two little boys at the back, my mum turned around and told me "she can't even smile what kind of customer service is this"...i kindly told her that she will be serving 100's of customer today so if she could just smile..i then told her that i wanted to see the manager, well miss manager came i explained the situation her answer was just i will talk to her...i hope that this is not the kind of service t get on next drive thru, i think she needs a lot of customer service trainig...

I have purchased a mcspicy chk burger, alootikkiburger, aportion medium fries no salt and a strawberry thick shake on 04/15/2011 at night around 21.56 pm indiatime from vile parle west branch india When reached home i try to sip in the shake but the flavor i got was half mixture of chocolate and strawberry mix which was weired top of that the chkspicy burger eaten by my brother which was having a kind of smell but he thought it was a normal chktaste, but at from mid night his health started becoming worst he felt uneasy he got loose motions at 14.15pm, later when he got up in morning the next day he start throwing up he vomit out the burger atleast 4 times till evening when prescribed to doctor he told us the chk burger which he has eaten has got him infection because it was already an expiry nonveg product he has taken we have to give him medicine the whole night after every 3 hours.I was so irate by the time i lost all my mental balance i called up in the restaurant and spoke to the manager the ### is giving me lame reasons without admitting their mistakes my whole concern is that when you know that the product was not right why did your crew served me, are you people playing with the safety of customers health the whole night my brother was having headach and was vomiting top of that he didn, t went to his work had to make a call sick leave, the milkshake was not actual texture i really had a night mare i have made up my mind if by sunday morning he is not showing normal i would complaint to the consumer department.All i want to know at the end of the day why an expired chkburger was served which is directly related to someones health the problem could have become more serious if at the right time i had not consult to doctor Samir Joshi.

This fast food restaurant is discusting! I would actually eat the food there if the employees were to wear gloves while cooking/preparing food for customers. I work at a factory containing food, and we always wear hairnets, GLOVES, arm sleeves, aprons...My point is that i do enjoy the food but cannot bring myself to eat it after I seen an employee wipe the snot off their nose with there hand, and then put together a cheeseburger! ALL FAST FOOD RESTAURANTS SHOULD BE FORCED TO WEAR AT LEAST GLOVES.

Ordered a burger at McDonalds on Bank and Sparks street in the early morning of Saturday April 10th roughly 2:30am. Place was absolutely packed with homosexuals as there was a gay club just around the corner. I was unaware. Ordered my bacon cheesburger, sat down and took a small bit only to notice the meat was very uncooked and raw. I was grossed out and demanded they take the sandwhich back and prepare a bacon cheeseburger that properlly represented the great McDonalds. They did and I was happy, until I realised that in my drunken state I took a picture of said burger, and was indeed grossed out again... How gross is that brahs?
s.[protected]@hotmail.com

I took my family for supper at Macdonalds in Pinelands in Cape Town on Sunday the 10/04/2011. I recieved such terrible service it was shocking, the cashier named Lucinda was unfriendly and spoke to me in the most disrespectful manner. As well as badmouthing previous customers infront of me, which was so unprofessional. I sent a complaint to Macdonalds, and they have still not responded. I would not recommed them to anybody after this bad experience.

I am a worker at the McDonald's on Walker Well we keep running out of products and now she is writing me up because I couldnt find a way to work. She is trying to say the schedule has been posted since Sunday and it has not been. I just found out what my schedule was yesterday. She has told me if I cant find a ride to work again then I am terminated. I dont appreciate that because my hours have regulary been 7-3 or 8-4 now im workin in the middle of the day. I would appreciate it if something was done about this.

I have been working for McDonalds for almost two years. I have been told im getting promoted but it never happens. My assistant manager started when i did?! I get write ups all the time and there not my fault.
For example. I taken orders in drive thur and the money which is my responsibility. If any is missing i have to pay it back. So today, March 31st 2011, a new manager in training gets a key, opens my drawer, and takes money from it. I asks him what is he doing. he tells me i overcharged someone, which i did im human i make mistakes. I tell him to make sure u ring it up as a refund so my drawer isn't short. He tells me he knows what he is doing. At the end of the day my drawer is $5 short and the gm threatened to fire me cause the new manager said i was being rude to him. So we have a little meeting with the gm assistant, and new guy after work and the new manager go off on me and tells me he doesn't have to tell me what he is doing in my draw and the gm agrees and lets the taunting continue. I just stood there and said okay to everything. Knowing no matter what i said i was wrong because of my color. Im the only one of my color in the whole store. The gm tells me all the time he doesn't like me and the assistant told me she wish i did come to work today. These are just a few things of what i go through everyday. I have no idea what to do.

I drive into the 24hr drive thru at Rutherford Mc Donalds to place my order, only to have the car in the merging lane cut in & call out abuse as i have slammed my breaks on. With a 3 yr old son that is disgusting behaviour & trying to explain those words to a 3 yr old is very hard. Follow her around to the window (as she is now in front of me) & watch her talk & giggle to the worker at the paying window, only to see her NOT pay for her order and drive around. I pay & continue to drive to the pick up window & see her talking abuse, pointing to my car behind her & having a good old giggle with the workers...Of which the worker then gave some degrading & filthy looks & gestures. I drive to the window as its my turn & have to worker yet again act like a teenage kid at high school so i ask to speak to the manager. who once i told what had happened said i am very sorry & will talk to my workers & the lady in the car ( as she knew the person). I then drive off with my purchase only to see they have given me a girls toy not a boy toy as requested, a problem we have quite often at Rutherford McDonalds. I walk back into the shop & give the manager the un opened toy and requested a boys toy. Only to have the manager say it was a little mistake.
What has come of the fast food service workers at Rutherford McDonalds? Not only do they give free food to their friends going through the drive thru but then they have a terrible customer service manner. Especially from a store manager. I will have to travel an extra 4 kms to the next nearest McDonalds, but from now on i will NEVER be going back to the Rutherford McDonalds. I am utterly disgusted & ashamed that a company who has so many stores all across Australia can hire such low respect people.
Now i have to come up with some way of explaining some terrible language to my 3 yr old son without having to tell him the real meaning. So thanks Rutherford McDonalds, I will now be passing on the story of my ordeal around my area & wont hesitate to let the people of Maitland area know how disrespectfull your workers & managers are.