McDonald's’s earns a 1.6-star rating from 2922 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Remaking a cold double cheese burger, and also forgot my mcchicken but I didnt know they didnt ring it up because had no reciept.
date - Monday, Jan. 16th 2023, time 8:06pm. Im sure you can replay back cameras an listen to how rude she was. but here is what happened. Went to this McDonald’s and ordered food. We drove off and was on the way home we noticed one of our sandwiches were cold and missing a mcchicken. We returned and asked for missing sandwich and to have our other...
Read full review of McDonald'sService
My husband went to get the kids something for breakfast and when he got home he noticed that not all the items that he ordered were there. He was never given a receipt and went back to get the items that were left out and was treated very rudely and was refused service. With both of us working in the food industry you learn to understand the customer is always right whether they are or not and it would have been a quick fix but instead they acted childish and immature and was disgustingly rude. I went back and asked for the managers name and she wouldn't give it to me and I told her I was going to call corporate anyways whether she gave me her name or not. The staff that was working at the time was also rude and immature and I think they don't deserve to have a customer service job when they don't know how to treat a customer appropriately. I will never be back to any McDonalds and I'm very upset, disgusted and almost want to hire a lawyer for the discrimination against my husband. This could have been and easy fix but instead they made it harder and I will tell everyone I know what happened.
Unauthorized charges
Yes I been trying to get this unauthorized transaction charge figured out since it happened last month, when my purse and everything in it got stolen.. I called the mcdonald's in hañnibal mo and there manger said she would look into it and call me back when she figures it out but I never heard back from them, so I called bk to hañnibal mcdonald's and now she says I have to go through the main office, so I am contacting you about it and praying that you can help me recover my money.. Can you please email me bk about it
Desired outcome: I would like my refund back it's been over a month and like I said cash app says I have to go through McDonald's for my refund
Service (in general)
Thursday 12 January 2023
McDonalds fast food restaurant (Drive Thru)
Restaurant #22074. Customer #1381.
Was only one in Drive Thru lane at about 8:12pm, and no vehicles in front or behind me at the time I ordered.
Ordered two #1 meals (Big Mac’s with Large Fries, and 2 large Diet Cokes. Paid at 1st window (all good so far), got the drinks at the 2nd window and was asked to park in waiting area. I asked for BBQ sauce with the fries while at the 2nd window. I also asked why move me to waiting area, as there were no cars behind me, and the #1 meals are usually very fast to prepare? Didn’t really get a response, other then there system tracking told them to.
After about 10-12 minutes, the employee finally came out, they gave me the bag, which included only two spicy McChicken sandwiches instead. (Note: there was no effort to communicate or verify what the order was by the employee, and the employee had walked away before I had a chance to look into the contents in the bag. Once I realized the had given me the incorrect order, they did not respond to my verbal responses to get their attention, as the employee had already walked away. I had to turn off my vehicle, get out of the car, lock it, and catch up to the employee to inform them they had given me the incorrect order. I informed them I had requested two #1 meals (large), with BBQ sauce as condiment.
Another employee came back this time, and gave me my order, but it did not include fries, only the 2 Big Mac burgers. The employee stated that I had only ordered the two Big Mac’s, and not the meal. I informed him this was not the case. He asked for my receipt, which clearly stated 2 Big Mac Meals (large). I gave this employee my receipt, and it was taken inside the store.
The employee came back, with only 2 small fries, which was only noticed when I had already returned home.
I also had to re-ask for the BBQ sauce, which I had asked for early in this ordeal. I did not return to explain about the fries, as I had already spent 20-25 minutes all told at a “Fast Food” restaurant (that was not busy at the time I drove up).
This experience took nearly 20-25 minutes all told. Meanwhile, about 6-10 other cars came and went through the drive-thru with orders. This was the worst it's been, but there have been other times where orders were not correct at this store, and usually involving being told to park in waiting area. The employee(s) tasked with providing the food to my vehicle did not communicate with me (the customer), and actually acted bothered that I wanted my order correct, after 3 attempts, and should have been four.
I will not deprive my kids with some of the fast food they occasionally enjoy, but will likely be driving out of my way to another location for awhile. Fortunately there are other McDonalds within a few miles of my home. I really like to patronize local businesses in the area (been in this location since 1989), but really am not seeing improvement at this particular store. As stated above, zero communication with employee’s delivering orders to waiting vehicle(s).
Desired outcome: Train employees to verify contents of what they are giving you; or at least give the customer a chance to view contents, before leaving. This is in reference to drive thru vehicles that have been asked to move to waiting area.
Food
Ordered a value meal. 2 cheeseburgers and fries
In last line asked for catchup. No packets available told shipment did not com in
Eat cheese burger no pickles, assuming same answer? If I order a cheeseburger no mustard in do not expect Pickels held too. If they were out I Would think that would be disclosed at time of order.
I paid 6 dollars plus for a meal I would not pay 3 dollars for.
Desired outcome: Disclosure at time of order maybe a coupon for a meal
Cashier getting into verbal confrontation with another employee and consistently slow lines and incorrect orders
Last evening January 11, 2023 at approximately 9pm I was in line and placed my order in drive up at the McDonalds at Westview Plaza in Belleville, Illinois. As usual at this location the line was extremely slow. Once I got up to the window to pay the cashier the young woman got into a yelling match with another employee. This went on for at least 5 minutes or more. We finally decided to leave without our order. This location in the evenings especially has extremely slow service and orders are often wrong. I am 70 years old and have enjoyed McDonalds my entire adult life. This location is an embarrassment to the good name of McDonalds. It should be closed until management can assess the ongoing problems and hire competent managers and employees.
Desired outcome: Better management, staffing, timeliness and service.
Food
•1/11/2022 at 10:15pm•
I arrived to the McDonalds in Jasper, AL; The one that’s located on highway 78 to be more specific. I made a mobile order while I was there and proceeded to stand there and wait on my food bc they were not busy at all, what so ever. I had a chicken nugget happy meal for my son. I waited at this place for 25 minutes, inside. I get home, and my baby has no fries and no toy in his box. I live about 18-20 minutes away and I am tired from work all day and as much as I want to go back and get those fries and that toy, I do not feel like it. So I’m making this complaint bc I feel like this was nothing more than simply not paying attention and genuinely not caring. It’s obvious that this box goes to a child, so why not try to make sure it has all of its items before it goes out to be served. They weren’t busy so it can’t be blamed on that. The chick just didn’t see it bc she didn’t look bc once again, she didn’t care. This doesn’t seem like a big deal to some, but my baby wanted his fries and toy which is what a happy meal is all about to a kid. Thank you to the wonderful half way employee that couldn’t even give us the toy and fries inside of a happy meal. Yet that was all we ordered. How sad.
Desired outcome: For no one else to get this kind of negligence and maybe some coupons to make up for the actions of the employees at this store.
Food & not having offered products
1-10-23 8:45 P.M. 595 South St. Warren Ohio 44483 I put a order in on my App. to find out after I went to McDonalds that the Frappe I ordered was unavailable, they offered me another drink.. Pop and a Frappe are totally 2 different prices and that is not acceptable, that's a 3-4 dollar difference. When I got back to work My fries were stale and cold...
Read full review of McDonald'sPayment not received
January 8,2023 7:00pm I went to McDonald’s that’s on Red Robin Lane New Bern, North Carolina ordered a Big Mac and large fries and a large Dr Pepper handed the guy at the window a $20 he told me to pull forward got my food and left but realized that he didn’t give me my change back. So I go back through the drive thru to get my change and told them that...
Read full review of McDonald'sMcDonald's Calais Maine
6 days ago I ordered online at the McDonald's in Calais Maine after completing my online order I had trouble with paying online I went inside I asked the young man at the counter if he could help me he took my phone and looked at it and he says I don't know I really don't know how to do this but I will find my supervisor he went out back to find a supervisor she told him she wasn't quite sure what was going on or how to do it he came back and let me know this I was upset at the time because I couldn't get my two McDoubles so I said unbelievable and I left I haven't returned since
Desired outcome: The outcome to this was I never did get my two McDoubles
Food and customer service
I spent 31.73 at your drive thru on food for my family which was supposed to include a filet o fish and a quarter pounder with cheese and bacon meal, as well as several other items. I live 25 minutes from the store. I got home and opened the boxes that should've contained the quarter pounder avd fil I fish. The quarter pounder was just a cheeseburger in a...
Read full review of McDonald'sGeneral Manager's behavior (Julie) at 26th St. location in Erie, PA
I went through the drive through like I do most mornings and ordered a simple order. An iced coffee; no cream; extra caramel. The screen showed no ice so I politely told the gentleman taking the order that I want ice in my ICED coffee, what I don't want is cream. I have a dairy allergy. So I get to the window and while driving away realize there is no...
Read full review of McDonald's and 1 commentDrive through during lunch rush
January 3, 2023 11:07 AM. App order @485 Eastern Bypass, Richmond Kentucky. I went during my 30 minute lunch using the app so I could be back to work on time. I sat 22 minutes at the drive through speaker waiting to either hear someone there to take my order or figure out the app to cancel my order. Ather canceling my app order I drove to the window. They tell me they are closed. A sign at the speaker would have been nice to know or someone there to announce they are closed as we pull up. I was not the only one there. A lot of angry customers driving off.
Desired outcome: I feel I should be compensated for the inconvenience because the situation should have been handled differently. There was 4 people in there. The app order for free at the bare minimum is my desired outcome.
I want someone to attain this consistency of manners and teach these people how to treat customers
These people literally refused to take my order and said it wasn’t in the system when I spent an hour in drive through line and sooke and gave my order to someone wheb got to window they said we didn’t get it and rudely told me too bad they cant take my order! I go to drive through cause my wife is handicapped and paralyzed not that they give a shot about...
Read full review of McDonald'sHamburger quarter pounder fries pies
Stopped at this McDonald's in Eufaula and ordered a PLAIN hamburger meal and quarter pounder SUB BUN FOR PLAIN BUN meal well the plain burger turned into regular burger w/ket mustard pickles, and quarter p sub BUN was never subed and my husband has diverticulitis it could have killed him, fries were like rubber. Staff not helpful or friendly! So your employees can not read or they were ready to go and didn't care, but I do because had my husband ate the sandwich he would be in the hospital at least a week if it didn't kill him! I usually just chalk it up as wasted money and go somewhere else but this could have killed my husband and that's totally unacceptable!
Desired outcome: This is not about the 18.00 it cost me but about making you aware of quality of service & food from this location in Eufaula Al
Service
This mcdonald’s is horrible it’s always not taking orders currently, it’s gonna be 15 min before they can even take your order or you sit in drive thru for 10 min before you’re even greeted. There has been numerous times they are only taking door dash orders and it’s 7pm….. They close down from 2am-4am to prep for next day never heard of this at any other mcdonald’s also when I told drive thru guy that they service sucked he said [censored] you [censored]…. Young man’s name was tyress….. Poor customer service, lack of professionalism and the worst fast food establishment i’ve ever been to and I live 1 block away…. I typically go to the one on reno it’s so bad
Desired outcome: FIRE TYRESS AND HIRE ENOUGH STAFF TO ACCOMMODATE THE BUSINESS THAT COMES THRU THERE
Service
FALSE IMPRISONMENT & INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS at the Mc Donald’s located at 5 Rue du Renard 75004 Paris France.
At 12:25am my brother 56, my mother 85 and in a wheelchair, and I 54 went to buy hot chocolate at this McDonald’s. My brother liked the cleanliness of the location so much that he took out his phone and filmed the store. He filmed briefly and innocently. All of a sudden , I believe a Muslim young woman, approached him and began to verbally assault him and accost him as to why he filmed the cashier without her consent. My brother did not specifically film the cashier, he filmed the store . This lady dressed in civilian clothes who later claimed to be the manager approached my brother and ensures to harass him to delete the video of the cashier. She did not say anything about deleting the video for anyone else or any other employee in the less than a minute video-just the cashier. The cashier was laughing as if she was amused at how this lady kept harassing my brother. The cashier was not upset she was smiling and laughing. When my brother complied and deleted the video, the lady said she wanted proof of the deletion. And my brother showed her. But that was not enough, the lady said she wanted more proof and kept verbally harassing us and scaring us. Then she turned on me after I asked her to back off, and she said something and then started to verbally assault me. For evidence I took out my camera to film her since I was receiving the attack. I told her to be quiet and she was even angrier and wouldn’t back off. Then another employee came around and locked the door of the Mc Donald’s and did not let us out. I stated the employees were holding us against our will, I asked someone to call the police. They would not let us out of the McDonald’s . Finally another customer helped us and asked the employees to let us out. My mother had a panic attack afterwards , I also had a panic attack. France may require consent for filming but the employees at this McDonalds were such bullies against an attack against a vulnerable elderly woman, and 2 fifty-year olds. I feel Because they saw us vulnerable they took advantage of the situation.
Do not go to this McDonalds!
Stay away from this McDonald’s!
I will be announcing this to all my friends and colleagues to not go to this McDonald’s.
If you are at the Hotel De Ville go to a cafeteria and not this McDonalds, because the employees at this Mc Donald’s here are looking to fight with vulnerable tourist people.
Desired outcome: The Employment of the 2 employees to be terminated. monetary compensation for the intentional infliction of emotional al distress and the false imprisonment , please contact me at [protected] [protected]@thedentalgenie.com
No Tea in the morning
It has been a couple of times that the Mcdonalds in the airports highway in amman doesn’t have tea in the morning, which is from my point of view very weird. One is used to Mcdonalds being very well prepared and organised and i was always pleased. So the worst McDonalds in Jordan is airport road, no customer service at all and most of the times the things on the menu are not there.
Desired outcome: Availability of the menu
Shortages & long lengthy delays
We recently had local price chopper grocery store print on the back side of our receipts buy one get one free.
Thursday went thru the drive thru ordered 2 qpc sandwiches, small fries, large fries, and a coke, I was charged $19.60.
Questioned the price and didn’t win, when I got home there were no qpc sandwiches, only 2 mc doubles and quarter pounder.
Called management, do you have your receipt, no I didnt receive one, they put my name on a list that we could get them next visit.
Today went thru line and would only be givin 2 quarter pounders,
Earlier this morning we were charged again for a buy one get one free, 2 steak and bagels, 2 breakfast burritos charged $11 get home open bag only one burrito, it’s like this most of the time at the gouverneur, ny mcdonald’s, when I worked for mcdonald’s in the early 70s we had no drive thru in smithtown, ny and only got $1.35 hr you made a mistake it came out of you pay, today they get $15 hr with no consequences. Service is horrible you wait in those worthless double line for sometime 25 minutes before getting to the pay window, then there is another wait in the step aside line. This place needs better management, man alive the computer does the math for them, we had to punch a register and at least had to know basic math. Please fix the double lines for orders, and the persons taking money, lots of people slip several credit cards
Back and forth, till they find one that works, it’s too much time to get a simply burger and a coke.
B haynes gouverneur, ny
Desired outcome: Desent response
Parking
Dear Team. My partner and I are very upset. We visited Lincoln Gateway Park and usually we park on the main road to avoid a parking ticket but this day my disabilities were so bad I could hardly walk and the pavements and road was icy, and I have a high risk of falls so we parked in the disabled bay, we arrived at 10:53 and my partner made a purchase on her account [protected]@hotmail.com, we were about to leave at 12:15 when one of your staff members mentioned us doing a Food for Thought reference number H11WVW8NJVHU, we explained we would go over our parking limit of 90 minutes if we did this and he said go to the counter and give them your registration plate and they will sort this for you, they wiull get the manager to sort so you do not get a tikcet, which is what we did, we then ate the flurry that we were given for doing the food for thought and left at 12:44, which made us 20 minutes over our time. We have just received a parking ticket! not very happy as you can imagine. We visit all your establishments in Nottingham, Newark and Lincoln at least 4 times a week and must of spent hundreds of pounds.
Desired outcome: Cancellation of parking ticket
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024
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