McDonald's
Reviews and Complaints

11/16/2021 ordered 3 McRibs, large fries, and Large Coke from the dinning room, to go. After waiting 15 min for the order I asked were my order was, the Assist Manger, told me they was waiting for the third sandwich. I then asked if the other two sandwiches in the bag was going to to die. She ignored my question. After getting my order I checked the meal. The first two sandwiches had died; cold, dried out, BBQ sauce soaked into the buns and the box. I showed her and told her I wanted new sandwiches. I over heard her say to the drive thru operator it will be 20mins before the new ones are ready. Even another customer heard her and commented to me. After 5 more mins waiting she gave me my two sandwiches in a different bag, so, I went to the end of the counter and checked them. When she handed me the bag I got a comment from her "just let you know we expressed your order and bypassed other customers to get you yours" I replied" as you should" They were the same two old sandwiches. I asked to talk to the manger on duty. As I was explaining the problem and showing him the time stamps on the tickets he acted as he didn't care and asked what I wanted done. Either a refund or new food. I told him at that point I wanted new food and a refund. With a hateful attitude and a greatly raised voice " NO, either a refund or new food" I said a refund. At this point I am GREATLY irritated. With ticket in hand he asked if I just got One sandwich. My reply was " the ticket is in your hand read the the damn thing." At that point the assit manger, the girl I was dealing with before, came running out from behind the count and got within 2 feet of being in my face. She was shouting at me to leave and not to talk to her manger manger that way. She had the nerve to say when I got my order the first time I should have left. Heated words were exchanged. Then she threatened me by the cops being called. I told her fu*k off. This whole time the manger I was talking to was correctly getting my refund. She got involved in a situation, at that time, she was not asked to be in. I stayed to talk to them because I don't run from the cops.

This isn't the first time I usually just let it go but my husband picked up my daughter and her husband food cause they have covid and he was taking it to their porch and leaving it ..we are 30 minutes from them they live in Honaker she calls and tells me they only got 2 burgers so I call and ask my husband to check his receipt and he had ordered 3 doubles and 2 pies .so I call to tell them we didn't get one of our burgers the girl keep asking how long ago I said about 30 minutes he has his receipt. Then a guy comes on can I help u I explained to him he said what's the number at top i said my husband hasn't got home yet but just forgot about it.They act like I was lying over a burger really. The number of receipt is KS#13 11/13/21 7:43..This was the rudest I have been treated over something as simple as a burger.

Hi I just ordered some breakfast online from my phone I drove to restaurant went through drive through and had to wait for 12 mins for a coffee and toasted sandwich and a muffin coffee was cold and the muffin has egg shell in it . The girl that brought me my food was just sooooo rude I gave the muffin to my dog and the coffee was cold and gross I went to a another shop to get a coffee this is my worse experience at macaas for a long time how can you serve cold coffee I got a largest they have and it was crap

To whom it may concern,
this is the second request for a refund and some show of customer service . During this pandemic one of most concerning thoughts at this location was that they received the food back into the building after it was in my car exposed to me and my passenger ..

No response has been received by email, text, or phone .

You guys sell a great product, now if it could come with a ( chick-fil-a ) service ... This location will own it !

Pulled up to order they told me hold on and the person that pulled up after me took their order never came back to take my order. This is nothing new every time I come at night I'm told they can't take any orders this time skipped me and never came back..What a disgrace for mcdonalds name! If this is a franchise shut them down they are smudging the mcdonalds name!

On Nov. 9 I went to McDonald store no. 31771 and order 2 happy meals for my grandsons, only to arrive home with french fries in either one of the meals.
I was not going back so the boys were disappointed.

About 2 weeks ago I then wen to the same store to buy 2 happy meals for the boys, when I arrived home there no cheeseburger in either of the meals.
This time I had to go back which was an inconvenience.

You should look into your employees and make sure they supply the customer with the correct order.

I been a crew member for almost 5 yrs at macdonalds and ever since I started terrible and horrible that way they treat their employees not even cause I have 5 yrs they appreciate what I do especially thru this pandemic is js gotten worse wanna force u to do doubles or go in on ur day of i used to do that and not even like that never got a thank u or raise js that's why people don't last they expect more then what they appreciate and also the fact that I was actually on training for manager yet I promoted my self down cause they rather believe the customer no matter what the scenario of what really happen that's dumb cause they don't even wanna hear our version its like we don't exist or have rights but I guess its js macdonlads right [censored] the workers and I work on Sam Houston in San benito js hopefully someone can actually do something about the workers rights but I really dough it thanks in advance gasperxp

I have been a McDonalds consumer all of my life, but to see a company earning 4.7 Billion dollars a year to pay its employees so poorly i cannot continue to support your company. I am OUTRAGED by your behavior.

Ate dinner at your restaurant tonight and the females working were very rude threw my large cup on the floor and said oops, just sitting the to go orders on the counter and not calling them out, we had to go and look in the bag to see if it was our order or not, i don't usually like to complain but it was a little ridiculous, the manger on duty was doing the best he could while it seemed like the other workers up front were just running around, trying to look cute

You are advertiseing 2 breakfest sand on bisquet for 4.00 all over the net. I went to mcdonalds by my house yeasterday morning at 8.30 am, and I was told you are only serving sausage egg and cheese on bisquet. Thats it. So I went to wendys who also is haveing a special, bacon egg and cheese, or sausage egg and cheese on bisquet, for 1.00 each. Ate there, enjoyed it, and from know on I will be eating at wendys for fast food. Not mcdonalds who do not keep there menu correct and serve what they say there serving. Your chicken nuggets by the way are the grossest [censored] in the world, and your ff, are always cold and soggy, you cant compare to wendeys ff, there so so good. I went to the mcdonalds on rt 130, bordentown nj just for your info, food is usually warm there, never ever hot.

We went to McDonald's tonight and got a few items. We first asked for ice cream, and they said it was broken. So I switched it to a red icee, and that was out I guess. And after looking in the bag I realized they gave me the complete wrong sandwich I ordered. Last time I came they gave me icees that overflowed all over my car. And the time before that we gave them a code, for a free drink and fries with a burger. Pretty simple. But after we find out she chargers us double of everything.

Drove through McDonalds for a quick dinner. I was in the first drive through for over 10 minutes and three cars in the next drive through had went through! I drove on through and sat for another 10 minutes before asking for my order. Also there was no soda, ice cream, orange juice, coffee, so no frappes or milkshakes available. But got to the window to pay and had to wait for them to open the window so I could pay, no receipt, just my debit card returned. When I got to the food window, the girl just held my bottled water out the window, not saying a word, and again I waited for her to hand me my bag of food and she held my sack out the window without saying a word! I said "oh, thank you" and ask if everything was in there. I told her thank you and finally she responded with have a good evening, but my complaint was the wait at BOTH DRIVE THROUGH ORDERS, and then having to have to drive around the building to go to the other order lane and having to change and wait and wait in BOTH LANES! This has actually happened more than once! And they were not busy!

I buy food for myself and my family from this McDonald's often. Rarely ever are my orders accurate. There is always something wrong. Mostly missing food. Some of the employees taking orders for drive thru are very rude. There is also an employee named Axil that said something to my daughter at school about her mom being a Karen and complaining that my order was wrong. The manager on duty has a very nasty attitude and has had one every time I see her. I have the choice to purchase food for my family, and I have said several times I will never go back, but it is convenient for a single parent. I have worked in fast food for several years, as much as I can personally relate to the frustration, it is also a choice to work there. Please check in on this store and its treatment of customers before I decide to take the news crew up there and televise this establishment. Address proper, common courtesy. Address proper order taking...don't rudly interrupt or deeply exhale during order taking. Take the time to listen. Make sure you pack the order RIGHT. DO NOT GET MAD WHEN THE CUSTOMER CHECKS THEIR BAG BECAUSE ITS ALWAYS WRONG AND MISSING FOOD FOR MY FAMILY ONCE WE'RE HOME TRYING TO EAT IT. Make sure you give sauce with nuggets, so the customer DOESN'T have to ask. Also, as a manager, do not talk about the customers in their face, or come look at a customer and roll your eyes. This happened today. And today, I'm taking time to reach out and ask for assistance.
It was my choice to do this instead of go inside and address the manager DIRECTLY AND ASK HER WHAT HER PROBLEM IS. WHICH IS CLEAR. SHE'S NOT LEADERSHIP MATERIAL. WHAT EXAMPLE IS SHE SETTING? HOW IS SHE AN ASSET? PLEASE TAKE TIME TO ADDRESS THIS STORE AND ITS ISSUES. I HAVE SEVERAL VIDEOS AND WITNESSES. THANK YOU.

So I ordered filet o fish 2 times in 2 different localities in mumbai, and they use half cheese slice! What the hell do you think we are paying for?! For a half cheese slice? Here the burgers aren't [censored]in cheap! They're like 200 and 300 rupees that is very expensive for a normal working family in india. They're tiny [censored] burgers and I pay like 300 which is equivalent to like 300$ for us normal people. And yet we pay cuz we believe in ur quality and this is what y'all are doing now? Just cuz y'all are established?!
I ordered an american cheese supreme chicken burger today and today the whole cheese slice was missing and when I asked the manager he doubted me?! And asked me for pictures and then he sends someone with a burger as a replacement?! He wants that burger back? After making a mistake they wanna argue w the customer?! Instead of compensating?! Horrible! Very horrible! Im never ordering again neither im gonna let my friends order when im around! My family is never gonna order again im sure! I just want to let u, and everyone I know, to know mc donalds is going to the dogs!

I came through McDonalds drive thru. I order 20 Mcdoubles and 10 small fries. My burgers were not prepared properly, the meat was dry and burnt on all of them. My fries were cold and not freshly cook. I feel that if im paying $51 for my food I would prefer it to be fresh and properly made. I just wasted my money on eating McDonald's tonight and the sad thing is that McDonald's is normally my number one go to place to eat. Im very unsatisfied with the service.

10/29/2021 #1247 time 16:22 Ordered two mcribs no onions and a double quarter pounder with chesse and bacon. Upon getting home found I got two mcribs extra onion and a single quarter pounder no chesse or bacon. Charged $13.98. Very long line and had to wait twenty min.Quit hiring high school dropouts.