McDonald's
Reviews and Complaints

When I entered the Macdonald zell am see lady of the Mac cafe was very rude to me I asked here if there is American coffe she said no and she was telling bad word about me because I am Arab from Dubai then I went to do complain to her manager he don't understand English so I don't know what did he say also bad word about me then he said go out of Macdonald we will not give u coffe because you are Arab and they tell me a bad words from their language and I went out from Macdonald with out buying any thing iam very sad iam crying i know that Macdonald management will not accept it please I want my rights from you
My email is
Roaa.[protected]@gmail.com

Date: Wed, 6 Oct 2021 18:10:44 +0800
Subject: Frustrated
Annoyed, angry, upset

all this because Kabankanlan does not offer McMuffins for breakfast

I have been enjoying sausage mc muffin with egg for my breakfast for years

I dont know why this store is allowed not to have it and I dont care why

there can be no excuse important enough to permit this travesty

When people see the Golden Aches we expect to see our favorites on the menu

NO EXCEPTIONS

those cheezy bun things are no substitute...they dont even come close in comparison

if I ever get any more of them I will give them to kids and invite them to to throw
then at passing cars just for fun...that is all they are good for

McDo should be properly embarrassed to offer such a disgusting excuse for real food.

Irvin has said it all, but is still not satisfied and won't be until something is done to correct this
serious breach of trust with your customers and supporters.

Hi. I'm writing this message as I'm a loyal customer and I really care about McDonald's as a brand and as an image. I just want someone to hear my complaints rather than giving me bad excuses. Last week I have made an order which came in wrong, cold, missing condiments and the delivery didn't reach my location. I had to go personally to take my stuff although I paid for the delivery fees. I have made a complaint to the local store but all I got was laim excuses and the superviser was very defensive and didn't consider that the customer is always right. Just now, I have made another order over the phone and 30 mins later I receive a call informing me that the order will be cancelled as the delivery cannot deliver to my location which is literally 10 minutes away. Honestly I am very upset due to the lack of professionalism of the staff and especially the bad communications skills they have. The staff should be listening more and try their best to please the customers and not loose them like they've done with me. Unfortunately, i won't be ordered from McDonald's anytime soon and it's not the first time I've been disappointed. i hope someone will take action and investigate in this matter
Thank you and kindest regards

We put a online order 23/09/2021 & paid via a visa card. After 1 hour we got a call from McDonald's saying the order got cancelled automatically. & They will refund the full amount to the same card holder within 2 working days.
But until now we haven't got any refund.

On 01st of October, we placed an online order through your website. We did the payment, but at that moment, the website crashed and we didn't receive an order number or any information to confirm our order. Yet, we received a message from the bank saying our payment was authorized. The amount of Rs. 3, 940.00/- was debited from my credit card (ending xx0411) at 21.30pm on 1st Oct21. We called your hotline number [protected]) to inform you of the matter, and we were told to wait for 20 minutes to receive our order. Now two days passed, and still we didn't receive what we have ordered or not refund our money.

I use to work for McDonald's. Not here but the service/food and no mobile service half the time and NO Receipt in the drive threw. They said it was suppose to be fixed over 3 weeks ago. Manager on duty was Samantha. Is there a reason you cant buy a new printer? Order was wrong and I had NO receipt. Came in and they MADE me leave or they would call the cops. This is BY FAR THE WORST fast food I've ever been to. I know the owners are mike and deb klak. What's the problem? Stop pinching your pennies and fix the [censored]!

Macau Mcd is not doing about CSR as they still giving straw to customers

On 9/30/2021 I went through the drive through to order a couple iced coffee's at roughly 9:38 p.m. The person that took my order was very rude and when I spoke with her about it she just got ugly and irate. At that point I got pissed and said somethings maybe I should not have, but her actions from the beginning to her problem solving with a customer service was non existent. Once I placed my order she told me to pull up to the first window, but before I did I was trying to see if I had the cash on me to have it ready so I asked if I could get a total? Mrs. Emily who took the order said to me through the speaker, "Can you not hear? I said pull to the first window!" At that point I pulled to the first window, I asked if she was who took my order at that window, she said, "no Emily is taking orders." So I paid for my order and went to the next window. I asked the person handing out the food if she was Emily and she told me no. I asked could Emily come to the window. When Emily did come to the window she stuck her head out the window and said, "What?" Was very ugly. At that point I proceeded to tell her that she should work on her customer service skills when someone asks for a total you should give it to them or you should let them know you will have it when they get up to the next window, not ask them if they can hear, and demand for them to go to the next window. At that point she got very defensive with a bad attitude and begin to run her mouth. I personally have a major chemical imbalance and easily triggered by someone being aggressive or nasty for no reason, really me just being made angry. Before it was over the lady had told me [censored] you so I told her the same and if she wanted to come outside I would be happy to smack that nasty right out of her. She said, "the customers do not pay my salary." She is right but wrong because yes the store pays you but what keeps the restaurant going the customers continuing to consume so running of regular guest that spend plenty or any guest even one time visitors is bad for the whole company. The attitude that she has makes all the other employees look bad as well cause a first time guest to only assume that all the employees are like that and they are allowed to act like and speak to guest in such ways. Maybe something should be addressed here!
Thank you

Today is children's day in Sri Lanka. For over an hour I have been trying to place an order online however the website isn't working it is very disappointing and past the children's dinner time. Should have selected a different provider. Since it was children's days I wanted to order what they liked for dinner. Why would you advertise a children's day offer if you are unable to carry out any other the orders. Extremely disappointed.

I decided to have supper at the Macdonald Adderley Street branch. The service is slow and top of that you are given old food not even a dog can eat. They don't give you your slip back after giving your food so you can complain about the dried out nuggets, salty fries and cold burgers. Shame on you Macdonalds taking peoples money and giving them crap!

I went thur the drive in window and ordered a chicken sandwich that was pom the dollar menu.It was cold and tasteless and I thewit away after getting nauseous.
Location 4940Old Brownsboro Rd Louisville Ky 9/26. 11:38 am

When I read something on the menu to an employee through the drive through and it doesn't come up the same on your screen with the same title as what the menu in the drive through does… that is not my fault. I don't need to be treated with a poor attitude because your menus aren't on the same page. and when I come to the window, a greeting would be nice instead of a silent interaction & a thumbs up to leave when I'm checking my food. I'm a pregnant momma coming to get some cravings & for the last 3 times I've helped your company, it's been poor poor service.

This evening around 7pm I received the 1 medium meal of chicken foldover and 3 medium mcfest I bought at Vereeniging McDonald's but I receive two meals of mcfest which I payed for. I did not check if I received everything I only noticed when I got home. And I threw away the slip but I will send the picture of the food I only received as proof. I'm honestly disappointed and my wasted money of the food I didn't receive.

Every single time I visit McDonalds they ice cream machine is always down I told the lady at the counter that I seen a rat and they looked at me crazy that McDonalds need to be shut down and properly cleaned and inspected by the health inspector no fast food place should look like that the food is fresh and stuff but nobody wants roaches in they food they don't wear gloves and they hair isn't pinned up

I had a take away for Macdonald breakfast however when I reached home, I was shocked to see the bun was squashed and the egg was uncooked. I had emailed to [protected]@sg. mcd.com and [protected]@sg. mcd.com and there was no revert at all since 06 August. Had Pm in MacDonald FB and the reply I got was so general. This is very disappointing for me to encounter this kind of experience in the service of Macdonald.

I order 2 drinks and 2 donut at McCafe Paris Carrousel du Lover on 25/09/2021 15:48 with service table nbr. 180 (see attached bill). Waiting for more than 30mins my order didn't come. When I checked, the servant said it is already closed. No one wanted to handle my complain. I lost time as well as my money. Very bad service of McCafe Carrousel!

i ordered sa wmall pasay city and one missing order, 1 chicken spag alacarte . why would happen nman kng may nagchecheck sa dispatching area.
and sa sobrang pagmamadali ko di ko na din na check kasi i know na may crew na magcheck. Dahil naka stay in ako sa work hirap ko na balikan, sayang din un at nakakahya sa nagpabili kasi hndi nakain dahil kulang ang bnigay na order sakin ng mcdo, please give me reply

I am tired of my orders not being correct from this store. I have complained numerous times to the location manager as well stated my dissatisfaction with having to pull over and wait (from the drive thru) while others behind me go on thru and i have only ordered common and quick items. Example of this was on 22 September 2021 I ordered 2 sausage and egg McMuffins around 9:30am.
I waited 10 minutes and my food arrived cold, stale and neither muffins were even toasted. The person behind me ordered BLT bagel w/egg and pancake breakfast W/sausage (same patty as mine) and they went right thru.
I am tired of trying to deal with this location and am publicly boycotting this store in general as well all McDonald stores should no retribution for bad leadership continue to be rewarded. I understand you wish to reward the people whom frequent your establishments using "The App" but not by [censored]ting on other customers at the same time.

We have been going to your Mcdonald's on Highway 77 in Lynn Haven Florida for 6 years, ever since we moved here. Even through the pandemic this fast food restaurant has been extremely professional. However, the last three weeks have been a nightmare. Service is bad, it took us 25 minutes to get everything today. Three days ago it took us 31 minutes. The staff is rude and can never get the order correct. So you have to circle back for the rest of your order.

We spend on an average of $30 dollars a visit as we purchase food and 4 of your iced caramel mochas, which are not inexpensive.

You are losing customers fast. You need to find out what has changed and fix it.

On 21st September I order spicy grand crispy via food panda from McDonald (Adress: Madina Flour Mills, Opposite S.I. E01، Grand Trunk Rd, Civil Lines, Gujranwala, Punjab, Pakistan).
Chicken patty inside burger was pathetic and so small and thin that i couldn't believe how McDonald can serve such a pathetic burger. Drink was tastless as well. This branch has done this before as well. Please take strict action on real ground if you don't want regular customer likes us to loose.