McDonald's
Reviews and Complaints

I work all over the town of Birmingham, Alabama. I like eating at McD because of many locations. I stopped at a McD in Hueytown at 11:30 today for lunch. this store is 32 miles from home. standing in line behind two customers (no problem) to order. my turn to order and the cashier said "just a minutes" gets a cup goes over to drink dispenser fills her cup and starts talking to another employee. I wait several more minutes then left. there is a unit 1 mile from my house that has never been consistent with quality and service so I am reluctant to eat there. today I went in at about 12: 20. trying to order at he counter a girl comes over and says "I cannot take your order you have to order on the kiosh machine". I am 75 years old and told her I didn't know how
to use it. she says "sorry". the manager here is rude and disrespectful. this unit is in Pinson, Alabama. so I drive 5 miles to another McD. should not take a trip to three stores to place an order.

Crew member Paula at the Malta San Julian-Spinola McDonalds requires a refresher in customer service and people skills. She was rude and outright arrogant. She is not patient and is unfriendly towards customers in a condescending way. Her attitude at the counter was not welcoming for a McDonald's franchise and A refresher would do improve the image of the brand and management.

Today (9/21) my husband and I went through the drive in in Bartlesville, Ok. I ordered an egg mcmuffin with bacon. I was asked if I wanted cheese and I said no, thank you. When the order came out and I unwrapped the sandwich, it was a room-temperature muffin with one piece of bacon that had been cut in half and made to little pieces in between the bun. Very thin little pieces. No egg, no toasting of the muffin, no mustard or mayonaise... just bread not warm and one thin piece of bacon in half. I felt for $4.00, that was a pretty good rip-off.

Took son out at 3:30 pm, ordered 4 sandwiches, all four were cold, meat was somewhat of a cracker consistency and crunchy. It appears it was on the warmer to long Very upsetting, he consumed the food out of hunger verse another chance to get more food. I attempted to eat some but was unable, food was wasted. It wasn't busy so maybe that is the problem. Serving food in this condition is poor business.

Every single time I'm @ this McDonalds the drive thru is completely wrapped around the building! 98% of the employees and managers are rude! Literally tonight I was picking up a doordash order and the lady in back drive thru window says to me, "My head is about to explode! I'm done! Then slams the window in my face! They have one lane closed all the time. Lobby stays closed. Manager is walking out now probably telling us they are closed? Nope seeing what we're ordering? Before 10:00 ice cream machine was already down? They are open until 12 am?

they are so hard i had to throw it a way it was my only thing to eat that morning i go there everyday before work its getting worse

sir /mam .

I just want to inform you about our bad experience .. we found a promo on Facebook and Instagram .., promotion from MC Donald .. with a very cheap price MC Donald burger, nuggets MC Donald product were so happy .. so we click the promotional site and turn out to be like MC Donald site we ordered food and we purchased around 30 Saudi riyals only were so happy because its cheap then we check out and then ask for credit card number and details we trusted the site because its MC Donald we pay using our credit card and then asked for OTP ..., and we entered it and from our surprise the bank send us message and from our surprise we pay thousand riyals from it .. and the company that collect the money is from Russia Moscow ... we complain right away and stopped the card .. but after a month of following up from our bank nothing happen we lost 1600 Saudi riyals from this scam... .. im writing this to inform your company somebody is using Mc Donald to deceive people so they can collect money from small people like us.. so this things will be stop .. so no one will be victimized by this scam... MY name is maria duran .. im working here in saudi arabia... life is so hard .. i hope by telling u this it will put end on this scam on social media and no more people will be victim by this. i add some photos so u will have idea .. thank you sir / mam and God BLess

I have literally went to the Loogootee, indiana McDonald's 5 times in the last 2 weeks to purchase a pumpkins spice latte.. have not been able to purchase one yet. They say it being cleaned or it's broken ea time.. iv called other area McDonald's and theirs is working fine.. I can understand 1 time mb even 2 but not 5. They need to get it together

Hi there,
It, s been more than 25 years as a McDonalds fleet customer, last 18 years was in UAE with almost 3 times a week having McDonalds, .
Now I, m back to my home country, I just can't believe the very poor quality of the "Grand Special Chicken Sandwich". in spite of the very high price compared to UAE prices(which is illogic), the stingy unprofessional behaviour of the franchisee /the operator is really alarming.
The sandwich has only the chicken piece without proper stuffing, which calls one of two things:
1- Either the franchisee/operator is working on his own without any supervision from the franchiser(McDonalds), or this is the deal with McDonald to deliver less quality standard to this area of the world, and both assumptions are bad.

for me, I will never ever buy, recommend or even think of having McDonalds here in Jordan, and if no action will be taken against this, then will lose my faith in McDonalds beeing standard high quality everywhere.

Wish to hear from you soon.

Baha Sabbah
[protected]
Amman-Jordan

Whoever was working at the main window on 9/11/21 was the most disrespectful person I have ever dealt with and I work in the customer service industry. After waiting in a long line, and then finding out my order was apparently put in wrong, I asked for what I had actually ordered and was told that wasn't what I ordered, that I would have to back through the line and pay again if I want something different. It was literally a different drink that could have been dealt with in one second, especially since it wasn't my mistake as I ordered what I wanted. I have never in all my life been treated with such rudeness at a place of business.

I do not want any certificates for anything free. It is important only that I have an opportunity to vent and hope something is done to rectify what must be happening to others, too.

The McDonalds at the corner of Kellogg Ave and Center Ave, Janesville, WI (MKC) is the store in question.

I generally use the dual drive through at the MKC location. On many occasions I have had two, three, and four cars go ahead of me in the other lane before being served. Someone almost always comes on the speaker letting me know that there will be a delay before my being served. I have to tell you, it is really annoying when that happens. If it were a rare occurrence I would steam a little and forget it, but I am beginning to feel targeted. The wait times are not short, either. Not everyone knows what they want and each car has moments of indecision about what they want and what they want on each item. Is there not some way to make sure vehicles going through those two lanes are treated equally?

I was in line to order in drive through one car in front of me 3 behind me I move to window when car in front was done waiting to place my order the worker then proceeded to take the car behind me order im still waiting then i decided to drive to window due to the people behind me placed a order already and i was in the way, the worker opened the window i explained to him that i hadnt ordered yet he stated very rudely i just got here what the [censored] is your order i said forget ill go somewhere else i asked to speak to manager and the worker refused to get them and slammed the window in my face.

We go to mcdonalds many times during the week, and many times we get mcflurry s, this time we got 4 mcflurry's sept 5th., we were moving so went to get those 4 treats which we buy often .was very dissapointed, the cups were like half full .I did take a picture .we were too busy to just go back at the teller and too many cars...so took some pictures instead to make a complain ..we often get a mcflurry and this is the first time this happens .would like to have 4 more especially for the price I paid for the 4 mediums .thanks ...

I just sat in the McDonald's line on Highway 69 south for 20 minutes was told to order at the window when I finally got up there and all I wanted was a smoothie they told me the machine was broke they told me that every day almost every McDonald's but the people at this one were rude about it and I'm late for work if you can't get the machines to work you should not have smoothies

Sunday the store was closed on a holiday weekend that is ridiculous the kid told me no we are closed she was just sitting in the lobby with some young boy doing nothing she was extremely rude obviously she don't care to make money for your company she's young and she says she's a manager that is awful for business
I will not return if you don't start getting some new good workers in there that have good customer service because Luray needs our McDonald's back!