McDonald's
Reviews and Complaints

I travel to and from Canada from NJ several times over the summer. We always stop at the McDonalds on Clinton Street in Cortland, NY. Every time we went in there this summer the lines have been long and the people behind the counters were doing their best to keep up on the orders. What really ticked me off is last Wednesday, August 22nd when we were going to Canada we stopped in and again the line was long and the cashier was taking her time texting on her phone instead of helping the customers on the extremely long line.

Then when we stopped there again yesterday August 27th on our way home the line was long & the 2 cashiers were texting on their phones. One of them even said "Sorry for the hold up but this is my boyfriend". It is so irritating to have to wait for people to stop texting to get good service. Meanwhile, everyone working the back and drive thru are running around like crazy to fill the orders.

Put the phones away people and help out your customers!

At approximately 6:00pm yesterday evening 08/27/2018, my husband, my daughter and I went through the drive-thru at the restaurant located at 6415 Ramsey Street in Fayetteville, NC. There was a pick-up truck sitting in front of us for 2-3 minutes and it sped off from the menu/microphone area and I thought it was odd until we got up to the window. First of all, we could not understand what the gentleman said to greet us so my husband just starting ordering. My husband ordered our 5 year old a Cheeseburger Happy Meal and the guy on the microphone said "what else", my husband added that he wanted a Go-Gurt with that, we were not given any options that normally are asked when someone orders a Happy Meal, the guy then said "I said what else", very rudely, still never asking what side we wanted with the meal or drink. So like the truck in front of us, we pulled away from the drive-thru as well. 2 carloads full of customers were lost yesterday because the guy on the other end of the microphone was very rude and "ghetto". May seem small to you but my 5 year old was very disappointed when we had to go somewhere else.

Do Not go to this McDonalds unless you want your big mac to have a bite taken out!

When I first got here, the dining room was empty, the few customers in there where horsing around with the employees. One the kitchen staff was sitting on the floor. The drive thru was packed but they acted like it wasn't busy at all. Then about 3 or 4 minutes of standing there, a girl finally said, ma'am are you being helped and I said no. They took my order finally. Then I proceeded to listen to the manager yell at them to cook n make the tickets. I got my order with 3 sandwiches and nuggets. All thrown in a bag. I get home and I opened my big mac, took the top bun off and seen a bite taken out of the burger. I immediately went back and the restaurant, which was packed with teenagers, in like 10 minutes. I worked my around the rude kids that wouldn't move and asked for the manager and she said she was the manager and I explained what I found and showed her and the manager asked, "what was wrong with it?...really!?! She put in another order for one and didn't apologize nor refunded my money. Bunch of children running the place, the manager was young n ignorant!

At around 6pm Monday, August 27, 2018, I went to the drive thru at McDonald's in Goose Creek, SC. I finally got my order resolved because they weren't charging for the 2 for $5 Big Macs, but for 2 full priced Macs. As I left to pull to the payment window the person taking the order shouted, "That person just left without paying".
I paid my bill at the first window and went to the next window to pick up my order.
I had 4 different people helping me at the window. One young man brought me the large Dr. Pepper with light ice. Then in a short time he brought me the straw for that drink. Then, he brought me the medium iced tea with no sugar. then in a short time he brought me the straw for the tea. Now I'm waiting for at least 5 minutes, and another young man comes to the window and said, "You ordered the Double burger with cheese meal, fries, single, and 2 big macs. Right? Oh, I might be talking too fast. It's just be a minute." then he left. Then another young man came to the window with a bag and said, "I'm new here. Here you go, maam. thank you!". I looked in the bag and said, "something's missing. He said, "what is it?" I said, I ordered a 1/4 Double cheese burger meal and I don't have the 1/4 double cheese burger. He said, "OH I don't have no idea about that. You'll have to talk to him." And he pointed to someone to his left that I didn't see. Well this young man came to the window and was VERY rude. He said, "what didn't you get?" I said, "I just told the other young man that I didn't get my 1/4 lb double cheese burger". HE Shouted, "Did he tell you that was all?" And I said, "no. he said thank you like that was all. He said, "Well. We cook each double individually and it isn't ready yet. If he didn't tell you that was all then there is nothing I can do about that." and he left. I just waited for another 2 minutes. He same back with a bag and said, "here it is." Like I was snooty for asking for my burger. Then as I drove off he raised his voice and said, "GOO OD Bye"! I won't go to McDonald's any more. It is clear that they have NO CUSTOMER SERVICE. When I took the food home, my husband said, "what kind of drink is this?" I said, "Dr. Pepper". He said, "no way. It tastes like dish water". I tasted it and sure enough, it did taste like dish water. We threw it away. Then, when I ate one of the Big Macs, the bread was so dry that it crumbed apart when I held it to eat it. Bad Food; Bad Service. Dishearted Customer...turned sour on McDonalds.

I went to McDonalds. Ordered fries. Pay. And when they hand me the fries. 10 of them fall (drive through). Then I asked for ketchup, and she give me an attitude, "you didn't order any". Like come on I ordered fries, through the drive through, does it look like if I have ketchup in my car. I also ordered a Milkshake, and I'm assuming it was armpit hair, but there were like 6 or 5 curly hairs in my drink. Also the lady serving technically threw everything at us. This occurred on Tuesday- August 21- 2018, McDonalds in Glyndon, Baltimore Maryland, Owing's mills, 21117

My card was charged twice on two separate days for the same order and I was treated very badly. All I recieved was attitude. Because of this I have no hotel room to stay in and have had to resort to sleeping on a city train. That card had my damage deposit on it. And they could care less. I couldn't even get an explanation as to why my order wasn't closed the first time I paid.

To whom maybe concerned I visited the McDonald's on nichlousville Rd time to time I've noticed the general manager flirting with employees and talking terrible to the employees it's not right at all the store needs to be looked into the worse McDonald's I've ever been and seen ive heard no raises there. what kind of store is this you all know better to mistreat employees like that have respect for them please

I am quite upset. I have a 2 year old child and I often get him happy meals when we are out and about and he is hungry. I went to a drive thru and when I asked for the extra fries instead of yogurt or apple slices I was told I could not have this as my option. I asked why, and the worker told me because they are not allowed. My son does not like the yogurt and he is too young for apple slices. I have never been told this and was quite upset. Since I was on the drive thru line I asked to speak to a manager. The manager came on through the speaker and I told her my situation. She told me that due to nutritional guidelines she is unable to give me the extra fries but will allow me to do so this one time.
I am quite upset at McDonald's and the managers that work in this location. Her name was Libby and it was the Central Islip location in Long Island New York. I typically do not go to this one, however I was in the area.
I do not feel that it was appropriate for the worker and especially the manager to tell me how nutritional I should be feeding my child. I am a paying customer and should be treated with respect and not judged when I am ordering food. Also, I shouldn't be told that I am not allowed to order something for my child.
I am hoping to hear back from somebody regarding this matter because I am quite upset over this and I do not feel that it is right to speak to somebody like this. I hope the workers and managers in the location are presented with this and do not do this to others. No managers should speak to customers like that. They are supposed to be able to have exceptional customer service experience and this person should be spoken to directly.

We waited 20 minutes for our meal. and in the end they gave us our order wrong. They forgot our cheese burger and apple pie. I've worked at McDonald's for 10 years and we've never made ANYONE wait that long. I'm very disappointed with this terrible service. The only thing we got from all of this is i lost my time and my money and my son without dinner. We live 20 minutes from there. You need to train your employees better. Because the first time she told us to move ahead said our nuggets would be ready in 3 minutes. After 20 minutes she went and told us that the big mac wasn't ready! We didn't even order a big mac! And when her manager came to the window she didnt even apologize. Next time I'll think more then twice before going.

I live 10 miles from the McDonalds in Oteen, NC and by the time we got home and noticed our two quarter pounders with cheese were literally RAW inside all the way to the edge. I had taken my first couple of bites before realizing this. This is disconcerting. The Buncombe County Health Department should be made aware of this. I haven't purchased a McDonalds hamburger in at least a year. Perhaps they cook them rare these days. Not sure. Can't complain on McDVoice as that's apparently a scam. Only some consumer company wanting our personal information. Why does McDonalds give receipts with that website www.mcdvoice for consumer voice when they really don't want opinions.

This is the 2nd complaint to you about your McDonald's Store on hwy 72 in loudon, tn 37774, store # 23178
It obviously doesn't do much good to file a complaint!
11:30 am i ordered filet fish meal lite on tarter sauce, the filet was hanging over the side of bun and blob of sauce on both sides of bun.. Almost as if it was purposely done because I ask for special order. This is not the first time. The fries were like stale. Theres no need to send me free coupons because that won't fix the ongoing problem in that store! I dont think anything will.. they are paid to serve the customers. It's really gotten out of hand
Gwen Herringer
109 hardin st
loudon, tn 37774
[protected]

The mcdonalds on U.S state route 50 on west eads parkway in Lawrenceburg, Indiana has been working employee that are of age 16 illegally until 12 o clock and sometimes one o clock at night, my girlfriend is one of these people and i dont feel okay with this happening and want it to be talen care of, they also work minors and have them clean fryers which your only allowed to be eightteen to do that.

I had ordered a ice mocha two ice coffees and a hot coffee at 10 at night. I stood at the counter for 25 minutes I then asked the manager on where my drinks were she said I'm making them walked away and didn't start making them for another 5 minutes I was inside for 40 minutes waiting for only 4 drinks. The customer service was not good. And they were extremely slow to be have 4 people working up front.

This is the first time I have ever complained but as we do like your ice cream and other of your items we won't stop again. My daughter and I were out shopping on 8/17/18. We decided we wanted an ice cream from McDonald's and pulled in to drive through to place our order which was a caramel Sunday with nuts and a small cone. The girl had on the screen it was a caramel Sunday with fudge and we told her that the order was wrong. We tried several times to correct her to no avail. She told us to pull to the first window and we did and told her what we wanted and she copped an attitude and kept telling me that we ordered fudge and we politely informed that we did not and still trying to get our order right and she kelp telling us the we ordered fudge, and in essence still calling me a liar about 4 times and was very rude. When we pulled to the second window I asked for the manager and explained to the manager (Heather) and was treated with the same attitude as the girl in the first window. When she fixed our order, the Sunday had spillage all over the side of the cup and had to ask 3 times for napkins to clean it up. Then the cone was all over the place and I had just got pulled over and stopped before the ice cream dropped off.

Charlotte

I applied at Mcdonalds the second to last week of July, I applied twice, once online and once on paper. I didn't hear anything till August 4, saying i had to set up an interview. the interview was set up on August 5th. I went to the interview, got my work permit filled out, the hours i could work. It is now August 24th, i still haven't heard anything from them. Iv'e called them about 4-5 times since the interview. every time I call the hiring manager isn't there. I'd like to have this job.

I use the drive up window it was about 7pm and not busy .. I place my order
10 Mcnuggets meal with 2 BBQ sauce and a smoothie
1 qr pounder cheese ONLY ketchup and no salt on French Fries

then they made me go and wait for it in the space mark 1
so in about 5 min they come out with my food... I didnt mind that part Because I did have special request
But when i got home my French Fries were very brown over cook and I could not even eat them ...So they went to the garbage and then to find out that I was missing my 2 BBQ SAUCE for the nuggets the kids would not eat it with out the sauce so they when into the garbage ..this is not the first time this happen . i know I should of check but ...you would think that after waiting they should get your order right ... and it was on my receipt... I guess next time I will just go to wendys... Just though I would tell you ... I think the person that puts the order together cant read ... And It not Cheap throwing $20.00 in the Garbage... my e-mail [protected]@ aol.com

Dear McDonald's,

As a neighbor of McDonald's La Corniche Bd, Casablanca, Morocco, I'd like to express my total confusion about the current condition of the building. In fact, we are very surprised about the laborious state of the interior as well as the exterior of the building. As you can see in the pictures, this has nothing to compare about the quality of McDonald's facilities we've knew before. The pictures are better than any description.
Today, I went there with my family but couldn't even eat. Honestly, when I saw that, I couldn't trust what is served out from that Kitchen. So we moved to an other restaurant but decided to write to McDonald's, rather than post that pictures on social media.

We hope that it isn't going to be McDonald's new standards and that this building will be rehabilited ASAP.

Regards,

Alami family

Too whom maybe concerned I'm a regular customer that vistits McDonald's on nichlousville Rd regularly. Last month I've noticed a general manager up there threatening employees for there job that's not right at all very un professional. Some employees in tears some are pissed off he needs to be gone I would never have my kids work for him or that store thanks

Went to McDonalds drive thru for lunch, I took lunch all the way home got there and was missing my fish sandwiches. Drove all the way back to the store told the Manager (female) did not get her name. I told her what happen and she said she personally bagged that order and nothing was missing, I said there was fish sandwiches missing and I would not have drove all the way back to the store if I would have gotten what I ordered. So about 7 to 10 minutes later I ask her about what is taking so long, she said they are reviewing it on camera. A few minutes later she said your order will be ready shortly. She finally brings my sandwiches and just says sorry real snotty. Very disappointed, in the managers attitude like I was trying to steal from them, and also her snotty attitude when she had to give me the food she didnt put in the bag like she said she did. There are allot of places to eat but this McDonalds has really improved in the last few months and it was actually nice to eat there which I say is about three times a week. I dont know if I would go back in there if that manager is still working I might just turn around and leave and go to the Hardee's across the street.

Hi I am writing this to bring into notice that on 8th aug 2018, I went to McDonalds at 84 boulevard de Magenta 75010 Paris, using the electronic machine I tried to order my food twice with charges 18.35eur from card 9224 and 20.25eur from card 9216. In both the cases the order was not placed due to some technical issue.
I reached to the staff there and they told me that there's some issue with the machine and I will have to place an order manually. However I later saw that my both my cards have been debuted and the above charges are still on hold on my card however it should be released by McDonalds for refunds back to my cards.
Please urgently look into this as we have already passed 2 weeks.
If you can share an email I'd i would line to share the statement with you