McDonald's
Reviews and Complaints

We went thru the drive through in warrenton Missouri about 245pm today. When pulling up to check out food (I bought lots for the men working on the outside of our home.) We realised my daughters toy wasn't in her meal. I went inside and brought my receipt. I told the manager we were missing the toy to our kids meal. She told me "sorry we dont have any" I said mam you should tell people that when they order. We dont eat out much but when we do my kids get excited for the toy. Manager gets closer to me and says "it's not my problem it's my first day back and we dont have any" I said ok can we get a rain check? She replied "whatever I guess if they will give you one" I said your kind of rude she said "I'm not the one standing in here complaining" I was beyond mad leaving there.

I ordered a salad and they told they were out. And they didn't refund me my money. I went to the restaurant # 20339 569 ordnance rd Baltimore maryland today date is 5/12/2018 the time I ordered is 5:12 p.m. order # 76 and they were extremely rude towards us and they were taking too long and the food need to be prepare better and the service need a lot of approvement I have been to better restaurant then this McDonald's

About 2 hours ago, I went to McDonald's window and ordered 3 meals. I was told to wait in Parking No. 1 and they would my order in 3-5 minutes. When 10 minutes passed, my wife went back and pick it up from them. When we got home, we found 2 meals instead of the 3 we ordered. What a bumber .. we wanted to have a quiet dinner instead of going out in Friday nights younger crowds.

After dinner, I called the manager, and explained it to her, she offered to go back and get a free meal, not taking into account that I have already paid for it. She insinuated that I was after a free meal. When I explained that I do not want a free meal, and that I was already half hour drive from the location, she offered that she would help me if I go back with the receipt she would give me a free meal even tomorrow. This again meant that I was after a free meal. No, refund despite that I had paid with credit card. It angered me, and I decided to write this compliant. No checking, no recourse. Just plainly took my money with no refund. Shame on you and your policy, McDonald's. Train your managers and employees to serve better and not to ad insult to injury when customers complain.

I went into your location on Pottstown ave in Pennsburg, Pa. It took 10 minutes to be waited on then another 20 to get my food. No one on front line, 2 cooks. 1 window worker. An employee, when I first got there went on break. She left front line with me an about 3 other people waiting to order. While waiting for my food the restaurant became more crowded. After I received my food and was leaving I noticed the people that came in after I ordered Still were not waited on. After i got to my car i remembered something else my wife wanted so i went to drive thru where it took 26 minutes to order and receive my food. I spent approximitely
45 minutes when it shouldn't have been more than 10 or 15. This is way unacceptable. And Im sure this is not the first complaint from this store. I myself not eat again at this McD's but of course try to tell children that.

This concerns the Piggott store and 2 of the managers, on March 5th approximately 11:00 pm my fiance and I were at Circle K, which is hooked with McDonalds to get food from McDonalds and pick up drinks from Circle K . We were parked in front of Circle K . I stayed in the truck as my fiance went for our order . A man walks out of McDonalds and I recognize him as the main manager Stacey, he was sitting in front of store on the window ledge texting in his phone and e was in full uniform . A few minutes later a lady walked out of McDonalds and I know her as Ivy another manager . ( This is where it gets very vocal and nasty and in sorry for the words ) Stacey then said to Ivy " I got that [censored] now ! At this point he is very upset and extremely loud almost yelling . He then reads a text he sent to someone and said " Boss we had 7 unauthorized register openings, I think we are about to get em " After reading that text to Ivy he said talking very loudly again saying " I knew it was that [censored] [censored] this whole time !" I then gasped not believing what I was not only seeing but what I was hearing . Ivy then admitted to Stacey that she had opened the register without authorize and got change, Ivy was in street cloths and not uniform . Stacey continued his rant about " [censored] Stealing " " That [censored] [censored] " and " No one steals from my " [censored] Store " The were times I would make comments to then that this matter should me talked privately and even said " Hey excuse me " again I fell on deaf ears . Stacey and Ivy both looked at me as I sat in the truck or I said something and just ignored me and kept up the conversation. My fiance returned to the truck with our order and drinks and I was so upset Hey actually rushed him into the truck so we could leave and he kept asking why and I told him just to listen and he started hearing Stacey and he got me out of that environment, thank goodness my kids were not with me as they usually are . I have worked fast food for over 20 years and I know that behavior is not unprofessional it is terms for termination . I will not return to the piggott McDonalds ever again as long as Stacey is employed there . This is not the first time ive heard stacey yelling obscenities . I have been going to Piggott McDonald since it opened and I went atleast 3 sometimes 4 times aweek for my house hold and my mothers house hold . We spend alot of money there . I hope no.one else has to ever ve subjected to his behavior but he has no shame about who hears his rants . Thanks for taking tine to read this .

I have been living in Fleming Island Florida for over 14 years. The servive and quality of the local McDonalds have been great (on and off) until the past 2 years or so. Specially I can say the past year there is not one time that my order is 100% correct. At the point, that before I leave the drive thru I have to open every bag to make sure all is correct and in the bag. Missing sauces, missing the Apple pies, etc. The past Friday, May 4th, 2018 even inside the restaurant for lunch at noon, , , , I got my order wrong, Missing fries, missing the bacon in an "Bacon cheeseburger". Still, we kept going since my kids like the nuggets. Today, May 8th, 2018 is the last time I go to that mcdonalds, , , I waited over 15 minutes in the drive thru just to place and order, , another 20 past before I could get to then cashier. This is not acceptable for a big company like this and you can see one of the managers (lady) smoking in the parking lot very often.
At this point, Wendy's is accross the street and my kids loved their food. Mc Donald's in Fleming Island, Florida has lost our family and the many trips a week to your restaurant.

Fleming Island, . FL 32003

Dears
I would like to express my experience with your customer service, first of all, I live in new Cairo, first Settlement, Banafasag 8 for about 6 years ago, and till now I can not deliver one order to my home, because my area is not covered, I had called several times and complained million time about that situation, and nothing had been changed, although you had made new branches,

Second you have miserable customer services, they can not handle frustrated customer, no supervisor even to talk
What they always we are sorry and we will send an email to the management

So I decided to contact you and see your customer satisfaction process and procedures, because if my problem is not solved I will escalate to the group

For Any Further Notification Do Not Hesitate To Contact Us
Best Regards
______________________________________________________________________________
Mohamed Mamdouh Ghaly
Expert Services Sales Engineer.
Global Industries.
Energy Efficency & Services BU.
Schneider Electric.
D +[protected] x 0187
M +[protected]
F +[protected]
E mohamed.[protected]@schneider-electric.com

I came to McDonald's on 5-6-18 at 11:36 pm that McDonalds is open 24 hours only for the lady to tell me they are closed due to having only 2 employees yet they just took a customer's order matter a fact 2 people's order! Then when i pulled around to ask the lady about it she started cussing me out! I called the store and asked for the manager her name was Kathy only to have an altercation with her i hung up she called back to tell me she was calling the police to report my phone number! McDonalds tates creek center

Not that you care, but I ordered two single hamburgers and a BigMac value meal from a (now) franchise location at 56th and Old Cheney in Lincoln, Nebraska at approximately 1230 this a.m. 05/06. First of all, i made the mistake of actually trusting my order would be fine (stupid American consumer move). Not even five minutes after leaving drive-thru, fries and all other cooked items weren't even luke-warm. Again, trusting your (now) franchise employees, I didn't procure a receipt as I paid cash. Both single hamburgers contained one pickle, no reconstituted onion and one one dot of ketchup. I was upset, but figured returning to or calling location with no receipt, my response would be cold shouldered and laughed at. Long story short, other than the Sprite (which had no straw in sack but I took lid off and consumed at home) 9.00 in the trash can. If this is how your Lincoln franchise is representing a once corporate locale, I'll be certain to make sure to let others know of my experience, and will never visit this locale again.

I visited the McDonalds in Rockville Centre, NY on May 2nd, 2018 at approximately 10:40 PM.
We ordered a 20 piece and 6 piece of chicken nuggets. They were tough and overlooked.
We also asked for a hash brown potato. We were told there were none left. How are you going to open for breakfast the following day and not have hash browns?
I personally think they just want to finish cleaning up so they could close and go home.
The nuggets were actually unbeatable and I had to throw them out!
Normally, their food and service is VERY VERY GOOD. I'm a bit surprised at what we received at that hour.
Someone should look into this.
Thank you!
Susanne

I ordered chicken nuggets, as I was eating I had almost swallowed and choked on a bone that came from one of the nuggets I was eating. It's a very important matter, it could have been my child eating the nugget because she also got chicken nuggets. It is a little bone but it is still very dangerous. I've never complained about anything when it came to McDonald's messing up my order given they also forgot to add one of my items but this again could have been my child's nuggets, thank god they weren't.

Hey, just wanted to let you know every time I go to McDonald's at 9 PM or before they close. I am always told that the machine is not working. I mean the restaurant closed at 12am, why does the machine be down?As a consumer, I feel like the business would get more sales if the machine was up and running since it is getting warmer. What can be done about this?

Went through the drive thu around 11:30 am and ordered sausage egg and cheese and bacon egg and cheese without the muffins, a hash brown and large coffee. All of which were extremely cold. The breakfast was literally thrown into the container. This is becoming quite frequent. I will most likely be taking my business elsewhere if this continues. It's very unfortunate that McDonald's is slowly going down hill.

I went through the drive through this morning at McDonald's in Hazlehurst. The only thing that I will ever eat there are the biscuits. I placed my order three times in the drive through before I was acknowledged which took three or four minutes, but I was ok with that. I ordered a bacon egg and cheese biscuit like I always do, and they are usually like $1. or do.. Today it was $3.47. ok I guess they went up. So I take my order and go to work and when I open it up - there is no egg in my Bacon egg and cheese biscuit. Pluss the biscuit is as hard as a rock. Biscuits should not crunch. Nothing fluffy and light about this one. I threw that 20 minutes and $3.47 in the trash and went to the vending machine for something I could eat. You might think this is an exception and they just messed it up, but the McDonalds in Hazlehurst has very seldom ever gotten my order right. Well why do I go back? It's been at least 6-8 months since I have tried them. You would think with a new building and all that fancy electronics and stuff that they deserve another chance. They remodled the whole building. Not so - still just a bunch of crappy people taking pride in not getting anything right. I won't be back. Hope those $15.00 per hour folks are happy down there.

Went into your restaurant to get coffee and breakfast after waiting outside the door 6 minutes after 5 am, and the lady that opened the door mumbled something about bums and people just hanging out. First of all I have a full time job, and second, I have never been in this particular restaurant before. I was too upset to hang around and get the woman's name, but she was wearing a drive thru headset, heavyset, white woman. This happened at 5:08 am in the restaurant located on Weber St. Colorado Springs, CO on April 26, 2018. I do not plan on visiting that location again.

Schaumburg illinois, store at corner of barrington road and schaumburg road, 3 times in the last 2 weeks I have simply ordered a coffee at drive thru, after waiting in line of only 3 or 4 cars, lasting up to 15 minutes, I get to window and they ask me what my order was, well tonite 4/23/18 I pulled away this is the worst mcdonalds I have ever encountered and something needs to be done

I've been a Mcdonalds customer for years, I was excited at the fact a local store was opening in my area wich would be great for breakfast and lunch, I ordered a bacon macdouble at this new location after a very long wait I received my ordered I came to realize after grabbing it out the bag that the burger seemed very cold took a bite and yes the burger was cold as ice, also to ad to my disgust I opened the burger bun and found a piece of lettuce, the burger I ordered did not include lettuce, I was very upset I had ordered through a drive through and was driving, my frustration made me turn around and walk in the restaurant and notify them of the problem I was not receive respectfully and was given another burger and guess what another cold as ice burger I directly call the manager and told her mu complaint and she just promise a refund my burger was 2dollars is it not absolutely about the money but the lack of service and Mcdonalds not meeting my expectations to have what every customer deserve a good service and a fresh cook meal please help, as a customer I should get the product I'm paying for this Mcdonalds fail to do so miserably, can I have my security again and count on this restaurant to fulfill what Mcdonalds is advertising please, thank you

To whom it may concern,
Roughly 2 years ago I took my kids there for dinner upon leaving the playground area the door wasn't on a slow close it closed so fast sending my son feet back in a daze. He kept grinding his teeth and was seen at urgent care for bruising, contusions, and teeth grinding as the weeks went on his front tooth turn dark in color which at 5 years old he's embarrassed about. When I told the worker she could of cared less. I was so aggravated by the way I was treated and I told the supervisor I don't know what I was going to do and if his perminate tooth is damage there will be a law suit. I was never reimbursed for doctors, hospital visits, gas ect. That's the LEAST they could of done. Upon going back my kids were playing in the area again and my daughter is now where to be found she got behind the playground where there's ladders, wood, tools, I brought the lock up to the front and told them
To lock it before someone's kid gets injuried she told me her manager was coming in so I told her the same thing she laugh and said she didn't even have the key after having a kid injuried there and one who could of been injured I didn't find it funny and told her to shut down the play area then and I'd course they didn't then going through the drive through because I refuse to have my kids in there we get 2-4 piece chicken nuggets, 2 hamburgers, lg fry, and 2 Big Mac meals. The frys tasted like they sat in oil all day and luke warm nuggets were like rocks and the big Mac were soggy and ended up trashing everything and going to KFC. I'd like something done ASAP and I'm the meantime I plan on calling attorneys.

I ran into McDonalds and got a happy meal and a double cheese burger. I asked for my burger with ONLY pickle and cheese on it. When I got to my dance show and went to eat my burger, there was ketchup, mustard, and onion all over the wrapper. I waited 15 minutes for it to begin with so when I got back to the show I was very disappointed and unable to go get it fixed. This is not the first time it has happened.

I had order a double quarter pounder meal with only onions I drove all the way home just to find out that they had put pickles on it when the receipt clearly said only onions. And when I went back to get a refund Shantel had an attitude like if I was disturbing her. I was waiting for 10 minuets until she finally decided to come over & give me my refund. Her customer service was very very unprofessional. So unhappy!