McDonald's
Reviews and Complaints

This morning like every morning before school since August of 2017 I take my daughter that has ocd to McDonald's for her hot cakes and a side of bacon with a water. This morning her water had a roach in it at the parsons tn McDonald's. I called them and told them they apologized. I own a business in parsons as well and we use a local pest control which keeps bugs gone. We will no longer visit the McDonalds. I guess visiting there every day since August and this is my first complaint. Never have I ever had trouble with the service or food but this is nasty.

april 18, around 11pm
I was ordering one pc chicken with fries when the crew said that rice will be served after 30 mins. so I side stepped to ask my friend if its ok to wait(over sms) .then I went back to the counter, and saw customer ordered chicken with rice then I confirmed with her if she ordered with rice and said yes. so I went to the counter and complaint about it. technically I ordered before her but she was given what she ordered. in the end, the manager just apologized. I was having a bad day, and they just added to it.

I have totally given up on the McDonald's on Main Street in Willimantic Connecticut I arrived there at 10 after 6 this morning and there were employees and customers waiting outside the door I promptly left and went to the Mansfield Connecticut location on Route 195. It was there that I paid for my usual egg and cheese biscuit and a large black coffee $2.97. For the same two items daily it would cost me $4.17 in Willimantic
I think the McDonald's in Willimantic should review its pricing and customer service policies but I don't think I'll be going back there anytime soon

I am one of your biggest fans and enjoy being able to pick up a quick burger or fish or chicken sandwich. The major reason that I preferred McDonald's over other fast food chains was the taste of your cokes. However, that has changed because of the changes you have made in the delivery of coke. You have switched to those machines that offer a buffet of drink flavors. That would be fine if you had isolated the coke from the other flavors, but you didn't. Now if you choose coke to drink, you get a "cherry, orange, Hawaiian Punch coke." The coke no longer tastes like coke. Please reconsider or reconfigure your machines so that the coke will taste like coke. My closest McDonald's still uses the old separate drink machine which I was very grateful for because the coke tasted like coke. However, that has changed since you switched the formula to the "original coke taste." The "original coke taste" is not as good as that special McDonald's coke flavor you used to have. You had the best cokes and I chose your chain because of that. I no longer have that reason to choose McDonald's. You have really made a big mistake.

The company has its own authentic characteristics all over the world anywhere i've bee And wherever we visit ur locations.
Unfortunately in Lebanon nothing of it the taste of the food is disgusting and there us no refill for the cola which is ur trade mark ...
we all know u have 3 sizes for meals (fried-cola cups) normal. Medium. Large in lebanon they decided to stop serving the medium size
As for the pricing thing a simple sandwich am not talking about big mac or whatever we pay 5$ y? While i can have a whole meal for that amount in another country! No bacon mac and many other items...
I think u guys should reconsider or check it out...

5:00 pm on Friday April 13, 2018 - Extremely rude staff, including the floor manager. Food was ordered and 20 minutes later I still don't have the food ready. During this time the store manager is yelling in Spanish to employees right in the front of the registers. It takes me minutes to get her attention to inquire of my order. Her response is "Wait, I'll make it again!". I ask for a refund. I am told "get the f*** out of my store". I start recording. I am refused a refund and police is called by making a false statement to the 911 dispatcher. Police never arrives. I leave about 15 minutes later.

On 6th April 2018 aroung 12 noon I visited McDonald Store at Chamonix, France.

I tried order from the Kiosk but when I have punched my multi currency forex card, 11.10 euro got deducted three times from my card and it said declined.
I got the order token. So I went to the counter and again I had to pay 11.10 euro for that order.

So for order valued 11.10 actually I paid 44.40 euro.
And till now 33.30 euro has not yet been refunded.

Now I am back to India and unable to contact them.

My card no is ending with 2481.

I have never experienced anything as ridiculous as the drive through experience I had tonight. My receipt notes the time of crazy as 8:29 pm. I ordered a cheeseburger, small fries, 1 small chocolate shake, 1 small vanilla shake, 2 orders of 6 count nuggets and three chocolate cookies. When they gave me my order I was missing a 6 count of chicken nuggets. I waited for the attendant (young, dirty blonde hair, speaks slowly) to come back to the window and said I was missing a six count of chicken nuggets to which she replied I did not need to be rude. Apparently she perceived my correction of her as rude to which I replied I am missing my nuggets. She then turned to speak with a woman she identified as the manager (short, African American woman with glasses), then turned back to me and said I only ordered one. I then showed her on my receipt where it showed I ordered and paid for 2. Again, she said slowly, "you don't gotta be rude". Then I did get rude and said just give me my nuggets. She walked away from the window waving her hands to her side and the manager came to the window. I repeated to her that I ordered 2 6 count chicken nuggets, pointing to them in the receipt. She told me she needed my bag of food so she could "verify". So they already said they thought I ordered one and only put one in the bag and then wanted to verify that there weren't two in the bag. I collected all the food back in the bag handed it along with the shakes back to her and said " on what planet does a drive through EVER tell a customer to pass all the food back to them." I said I want my money back. Why would I EVER want a bag of food back from people who thought I was "rude" asking for what I paid for. The manager walked away from the window with the food and another woman came to the window asking what she could do. She was polite so I politely told her what happened and said I just want my money back. She said I'm sorry and I will get that for you taking the receipt. Her name is Jautana and she was kind. Then, the original came back to the window and I needed to pull forward. I said no, give me money back. Then her equally incompetent manager came to the window telling me to pull forward. I said that I was coming in. After several minutes Jautana brought me cash back for my purchase and the receipt. I thanked her for her help and being the only one with sense for solving this problem and the only person with an instinct for customer service. I then asked for the general manager's name (Kayla), her name and the manager's name... she said she could spell the manager's name but it is Tanika or Tyika. This was the most insane restaurant experience I have ever encountered. If you are going to hire incompetent people, at minimum make sure they are humble. Hiring prideful, incompetent people only gets you unsatisfied customers and individuals who cannot take correction without thinking someone is being rude. Make no mistake, I had no problem letting them hear what rude sounded like after they were completely degrading to me. I will be calling the GM at 7am tomorrow. I want nothing from them but I will be sure to relay the experience to the GM. We can get cheeseburgers and nuggets anywhere. Why would I ever go to a McDonald's again if they don't know how to hire competent people with and ounce of customer service skills? Not worth the trouble.

Last night my son and I went to the drive through at a McDonald's in Colorado Springs on Barnes road. We ordered then we were told to pull forward to 1 of 2 waiting areas in the parking lot. Twice they brought other people's orders to us then 23 minutes later we finally got our one order of chicken strips fries and 2 drinks. 23 minutes. I got home and the strips were so over cooked and hard that I couldn't eat them. This has been happening for some time now, that they ask people to pull out of line just to get their waiting time numbers down. I'm soaked that such a reputable company would allow this type of conduct. Never going back to this McDonald's again.

I need to know why my bank card was charged $21.95 and for what? I ordered your special online and was billed for that and paid it. Please check your accounts and my number is 7241818CTUS and tell me what is going on. Please do not charge my account again and I would like to have my money put back. By the way the books are beautiful but it was a one time gift so I do not need a membership Thank you.

I ordered a salad. My husband went inside to get my order. When he returned to the car I noticed the bag as wrinkled and torn. I looked inside and the top was sticky and dirty. I went inside myself to return the salad. I expressed my concerns to the girl at the counter and in turn she relayed them to the manager. The female black manager walked over to the area were the bags are located and looked and me and snatched a bag out of the holder and yelled they are all wrinkled. She then stomps in the back area. The girl at the counter says I'm sorry she will make you another salad. She said I would not eat it either. Beside me was another customer who was waiting for her salad who asked for her money back while saying that girl needs and attitude adjustment. After 15min the manager making my salad said. Here is your salad and gave me the look of death. I did not eat it because I was afraid to.

Dear customer services

I am making a complaint about the experience I had today at the McDonald's outlet in Dress Smart, Onehunga.

I ordered a McFlurry for $4.40 at 11:23am today (02, April, 2018). To my disappointment, the ice cream was only filled around the cup, with the centre completely hollow (see attached picture).

I took the Easter Treat McFlurry back to the counter and told the staff. I felt the staff's reply was rude because she said: "McFlurrys are meant to have hollow centres, you are paying the extra money for the Crème Egg custard" and "if McFlurrys are not hollow, then we cannot put the topping on". Her attitude was completely unsympathetic.

I do not accept this explanation. I highly doubt that the McDonald's McFlurry product is meant to have a hollow centre. I want to ask you:

1) Was the McDonald's staff correct in saying that McFlurrys are meant to be hollow?

2) If she was wrong, what will you do to prevent incidences like this from occurring in the future.

I look forward to your reply.

Kind regards

Wendy Lin

I went mcdonalds in belton tx the only one in belton tx as I have almost everyday for 7 years well today was not same I ordered 2 mcdoubles no pickles large fry well I ate one I think it was fine well I hope it was the other one on tge bottom of yhe bun was a giant green booger with hair in it I still have the manager told me to bring it back and get my hole order back but after that I don't think I will be eating there it is so nasty after 7 years of service and my hard earned dollars being spent there at least once a day most days and I'm repaid with a green booger this is not cool at all I would like to find out who did so that it will never happen again to someone else if it was not me that found it someone else may have gotten it and ate it with is just disgusting I can't believe that this has happened I have picture and still have the burger if you may need or want it but this is a health issues for sure it's not right to booger in someone's food

On my way to work I stopped at the McDonalds on I-35 and William Cannon in Austin, Texas about 7:30am on 3/28/18. On the marquis it shows 2 for $4 breakfast sandwiches. I order a sausage McMuffin and bacon egg, and cheese biscuit. The bill comes to $4.49 including 8% tax. I leave and on my way to work I open the sausage McMuffin, take a bite in anticipation of sausage, egg, and cheese taste and immediately think "What the heck am I eating?" I open the sandwich to find a sausage patty and double cheese, but no egg! It looks like extra cheese was put on to compensate for no egg! Needless to say I did not eat anymore.

I then pull the receipt out of the bag to make sure what I ordered was correct. I looked at the receipt and I was overcharged! I was charged $4.15 for my 2 sandwiches when the sign plainly said 2 for $4.

Now according to the math I use $4.00 for 2 sandwiches times 8% tax = 32 cents. Shouldn't my bill have been $4.32 instead of $4.49? Where does the extra 17 cents go?

I am so upset and very disappointed I rarely can afford fast food I enjoy Mc Donalds tho so I decided to go with my child and partner we spend over 35$ ever think in the order has a issue chips were altho they sat in the chip tray all day soggy and not fresh or hot I was reluctant to spend so much on your new waGyu burger meal but wanted to try it and I had one bite didn't like the meant was not wat I expected it was definitely not nice or worth the money u was charged my partners and bite he felt the same my child's happy meal had no toy which I wasn't told you were out of toys so I had to get my baby to stop crying and say that it was at home and tried given him a different toy which didn't trick him so I had to put up with a lot of crying his Hamburger was sooked in mustard he couldn't eat n cried again all in all the order was a large wagyu meal a big Mac meal which was meant to have extra pickles but had none at all a happy meal with Hamburger and 6 nuggets, what upsets the most is I rang the same night and got a engaged signal for a good 30m finally a answer to were I was informed that the guy was busy and wrote down my number promised to call back I waited the whole night and the next day as I expected that I would of got a phone call back finally the following day it was clear no call back so I called a lady answered was completely disrespectful hurt my feelings claimed she couldn't help and that I need to contact me Donalds via email in regards to store complaints I feel silly having to complain but everything was wrong not 1 thing was enjoyable and it was all wasted I hope we can sort this matter out as I do love Mc Donalds and really don't want this to be a reason to not want to come back because so far I feel as though I am being treated like a joke I really hope that I hear back. I melissa Carter [protected] [protected]@gmail.com

I went into the Mcdonalds at zip code 29577, in South Myrtle Beach. I ordered food and a water. When they gave me a cup to get water, I ran the water for nearly a minute and it was still mixing with the fruit punch it shares a fountain spout with. I finally gave up and drank it. Later that day we went back to that location and a friend asked for a water while we were there. She filled her cup and it was tinted so lightly you couldn't taste it, and so I requested a cup. It was again mixing with fruit punch. I finally gave up and decided to try and drink it rather than wait in the now long line to complain. One of the employees saw the color and began to demand I pay $1.11 and would not allow me to explain. I finally set the cup down (did not drink any) and left. I was not given the chance to speak to a manager and as I am pregnant and was already swelling and hurting I did not wish to stand and wait on another person to get manager.

Your location at the port authority in littke rock has ridulous breakfast drive thru service. 15 min Everytine On Saturday. Totally unprepared to serve food. Fix it fix it fix it fix it fix it. Part of your problem on Saturday's and Sundays all you have working are teenagers with very little supervision and the kids don't care anymore. So I will quit driving thru on weekends. Please fix it.

I had ordered 5 hamburgers at the Lisbon airport and only received 4 I still have the receite of the of our purchase of the burgers, we ordered the hamburgers my the machine of mc Donald's. I only realized that I didn't have the hamburger when I bus in the bus and my family was eating their burgers but when I looked in the bag, mine wasn't there, furthermore I could not go back to the mc Donald's to complain about it since we were in the bus to the plane.

Olivier

Was told to wait five minutes parking area to receive our order. waited between five and 10 minutes and went in and asked them where they busy, The lady replied no! then I said well can I please have my order. but they asked me what was my order was because I didn't have any think written down or couldnt fine it, they eventually realise what my order was to where they serve me. without so much as a sorry when I received my late order I said so is that all as to thinking they should of said sorry for the miss placed order, then the lady who handed me my order said sorry, and then the manager who I recently took my order just look down on me and said would you like to have your money refunded! to where I was so surprise at her why she delivered her statement, that I asked who is the Manager here to We're replyed
That's me so. I then asked for her identification to make a complaint. Swishing my frustrated and only gave me her first name and last initial!

On February 22, 2018 my wife and I stopped at the McDonald's in Amelia while in route to a Doctor's appointment in New Orleans. I ordered a double fish filet meal. I was about half way through the sandwich when I bit down on a couple of metal pieces embedded in the sandwich. I did immediately ask for the Manager and she asked for her boss, who happened to be in the store at the time.

I fail to remember their names, but I am sure your records will identify them. I have attached pictures of the sandwich and metal pieces on this complaint. They were concerned, but only to the point of offering me another sandwich from the same batch.

I have since found that I did indeed break a tooth on my left side in the rear. I would request from you authorization and bill payment to see my dentist in Watson, La. she will be able to take x-rays and compare them to my previous x-rays.

My contact information is as follows:

Thomas E. Ferguson
123 Elaine St.
Abbeville, La. 70510
C [protected]
H [protected]
email address: [protected]@reagan.com

Please confirm receipt of this documentation by replying in a prompt manner.

Thank you for your attention to this matter.