Microsoft
Reviews and Complaints

My chase account has been hit with three charges not approved. two of 9.99 and another of 4.99. I did not approve these charges and want them removed from my account. this happen a few weeks ago, sending my account into overcharges. I have instructed chase not to pay any further charges from you. please contact me at the above email
Thank you.

I have received a mail from [protected]@live.com winning of mail id. So I want to know clarify this is true or false. The mail details as follows
Microsoft Windows Financial Department
Morley House, 56-60 Holborn Viaduct,
London EC1A 2BP. U.K.

Dear: Beneficiary,

I am in receipt of your mail. Firstly, I would like to introduce myself to you. I am Mr.Allen Murphy, the Head of Financial Department Microsoft Windows. I am in charge of the International beneficiaries whose email addresses are included for the Annual donations, More so, my duty is to process and facilitate the release of your reward. Please be informed that the sum of £450, 000 Great British Pounds + 1 Hp Laptop was donated by Microsoft Company to you and your family as a benefit for joining us in expanding the use of internet in your country.

Security Advice: At The Microsoft Windows we understand the importance of security. That's why we've created highly secure facilities to give you confidence during our operation. Microsoft is a veteran software company, best known for its Microsoft Windows operating system and the Microsoft Office suite of productivity software.

Reason for giving you this reward (450, 000 British Pounds {Cheque} + Hp Laptop):

Its because you are a user of either one of the following domain name: Msn, Yahoo, Gmail, Rediff, Hotmail, Sify etc. This is to uplift the use and marketing of our product in your country. For details on how to collect your reward, kindly read carefully to the end of this page.

Meanwhile I would like to give you a brief explanation or information about the Microsoft Windows Donation. Due to the fact that you might be confused about how you were selected or if actually this is true. In fact, many beneficiary have asked such questions and are cleared accordingly.

INFORMATION ABOUT MICROSOFT WINDOWS:

The Microsoft Windows is an independent Internet organization & veteran software company, best known for its Microsoft Windows operating system that has been financially assisting people with it's intention to change peoples life since 1998, so many people have benefited from it over the years. All beneficiary were selected randomly through a computer balloting system from over 100, 000 unions, associations, and corporate bodies that are listed online from Canada, Australia, United States, Asia, Europe, Middle East, Africa, China and India.

On behalf of the Screening Commitee of the Microsoft Windows Operating Team, we are glad to inform you that you have passed the e-mail Screening/Verification match conducted today at the Headquarters of the Microsoft Windows and a brand new Hp Laptop is attach/Included to your reward. Of which your file number was given as follow (mcsdp85). And we hope that your benefited fund will be put into good use for now and in the future.We are please to inform you that your benefit (Hp Laptop and a Cheque of 450, 000 British Pounds ) have been approved to you. In regards to the collection of your Cheque and Laptop,

PLEASE FILL THIS FORM:
Your Personal Details:
Your Full Name:
Mobile No:
Date Of Birth:
Sex:
Occupation:
Married or Single:
Address No:
State:
Country:
Two Other Family Members:
1) Name:
Mobile Number:
Date Of Birth:
2) Name:
Mobile Number:
Date Of Birth:

CHOOSE YOUR CLAIMS OPTION TO RECEIVED (£450, 000 GBP)
Option 1: Is either you come to our Headquarters in London United Kingdom with your VISA document to collection a Cheque for £450, 000 before 7 days.

======== OR
Option 2: Inability to meet with the stipulated time/period or no availability of Embassy/Travel documents (VISA), Your Donated fund can also be transferred to Your Account through the Reserve Bank Of India (RBI):
Please note that for winners who which to received through the Reserve Bank Of India (RBI) must contact the RBI Delhi on the below Email immediately:

Reserve Bank Of India(RBI DELHI).
Contact Person: Dr. Shri Sandip Ghose.
Email: [protected]@rbigroup.in

Mr.Allen Murphy.
Tel: +[protected]
Head of Financial Department
Microsoft/Windows®Mega Donation.

Reg. No. MCIMJ: 36925/0751.
Show Details
MASTERCARD™ INCORPORATED UK
PRIZE REMITTANCE/VERIFICATION OFFICE
Administrator: Mr. Bryan Wise Jr.

Dear MasterCard Winner,

It is my pleasure communicating with you for the first time and I would honestly want to congratulate you for emerging as our winner in the just concluded promotion. This is MasterCard/Microsoft Lottery Promotion UK. This Promotion is all about e-mails. It is to promote the use of MasterCard and also to encourage the frequent usage of internet. Your Personal e-mail address has brought you this unexpected luck. However, no tickets were sold all participants "email address" were selected through a computer balloting system drawn from Canada, Australia, United States, Asia, Europe, Middle East, Africa and Oceanic as part of our international promotions program which is conducted annually. And this department has verified your e-mail and has been confirmed that it is the legitimate e-mail address attached to a winning Reg. No. MCIMJ: 36925/0751.

By virtue of this notification, I am your assigned Claims Officer “Mr. Bryan Wise Jr.” in Partnership with MasterCard/Microsoft Lottery Promotion House UK.

As your assigned Claims Officer, I am by duty to guide you through the process to facilitate the release of your prize to you. So I indulge you to work with me and feel free to inform me of any issue regarding this claims processing so that I can give you the relevant directives on how to address the issue.

Please do get back to me with your required details which will enable us commence the processing of your claims file.

Below are the required claims details needed from you;

1. Full Name:
2. Address:
3. Nationality:
4. Age:
5. Occupation: Nature of Work:
6. Phone: Fax:
7. State of Origin: Country:
8. Sex:
9. Winning Email Address:

Mode of Prize Remittance:
Courier Delivery Of your Certified Winning Cheque and other Winning Documents safely to you.

Best regard,
Mr. Bryan Wise Jr.
Phone: +[protected].
Claims Verification Department.
MasterCard™ / Microsoft™ Incorporated UK.

Reply to: Reply to MasterCard™ Inc.
Send

I ordered an Xbox 360 recently from the Microsoft Online Store. The product was shipped after the promised delivery date. Microsoft shipped my Xbox using UPS which left the delivery outside my front door. When I arrived home the Xbox was missing. After numerous calls and e-mails to Microsoft and UPS, I have been getting the run around from call center incompetents from the Phillipines and Central America. They were the worst customer service people I have ever dealt with in my life! Worst thing is that we were hoping to have the Xbox before Christmas for my kids. Their arrogance and lack of action to address my problem was beyond terrible. I will never buy anything from them and will tell as many people in my social network to do the same.
Sign me
Black Friday Disaster

I purchased Microsoft Office 2010 online thru my employer. My credit card has also been billed for $10.77 on 10/11/11 and also a charge of $14.07 on 10/12/11. If I remember correctly, the total purchase at the time was $27; are these the same charges, but just billed separately on my credit card? Thanks! Mae Preston

Contineous Unauthorized Debits on my Bank America Debit Card.
1. 11/30/2011 $19.99;
2. 11/30/2011 $ 9.99.
3. 11/30/2011 $ 9.99
4. 12/01/2011 $ 4.99
5. 12/03/2011 $49.99
Stop Debiting my Bank America Debit Card and Refund me the Unauthorized debits
Posted to my account on the above dates.
I am calling the Bank Monday 11/05/2011 and tell them too Block all debits from Microsoft Xbox Live Bill.24430991334400806011994; Check Card 1129 Microsoft.. Mechant Number
4816.
Sir Willie Hosely
11/03/2011

My XBOX Live account was hacked by a thief in Europe. They stole Microsoft Points (we pay for these points via credit card) and purchased additional points (which they used). I immediately was notified of this purchase and was able to recover my account. I logged into my XBOX Live account and I was able to discover who stole these points and who hacked into my account because they were still in the system playing a game called FIFA 12 Soccer. I called Microsoft and reported the incident. I gave them the email address and gamer ID of the thief. The customer service rep at Microsoft indicated my account would be suspended for 25 days while Microsoft investigated the incident. This happened on 10/12/2011. It's been 33 days and the company still won't tell me when my account will be unsuspended. They have not bothered to communicate anything to me indicating the status. I followed up with their customer service representative and the acknowledged that they were going to need more time. I believe these hacks are pervasive and larger than Microsoft is willing to admit. Based on the Internet research I have done, this FIFA 12 Soccer hack is widespread. My issue is we use our XBOX Live to view Netflix, play video games, do video conferencing across the US amongst our family and we view TV & purchased movie content. This account is the center of our family's entertainment and communication with one another. Being suspended for another person hacking into my account (through no fault of my own, as best as I can tell) is simply unacceptable. The lack of communication is disappointing enough, but the feeling of being punished twice (first by the perpetrator and second by Microsoft) is simply unacceptable. I have sent Microsoft emails via their XBOX Live forum but no response. I believe these hacks are a very serious issue to Microsoft and perhaps are covering up how widespread it is. Thank you.

About a year ago Yahoo and Microsoft decided to create AdCenter for advertising and transfer all pre-paid balances from Yahoo to newly created AdCenter accounts. My money was tranferred too, but I could never use it in AdCenter. Then I decided to stop advertising in AdCenter and requested a refund of the balance. They said they sent me a check. I never got it. I called them again. They said they would investigate and call the bank to verify what happened to the check they sent me. This was like 3 months ago. At that time the person's name I was dealing with was Moises Lopez. Then later my case was transfered to Nathan McIver. They keep telling me they still haven't heard from the bank. I originally requested the refund almost a year ago. It is a big disgrace that I still haven't gotten the money. How hard can it be to call the bank, give them the number of the check and ask them to check if it was cashed or not? Maybe 10 - 15 minutes?

I created an annually-renewing XBox Live account for my son in 2005 using my Bank of America Visa, which was set to expire on 05/07. BofA "upgraded" me shortly before the card's expiration, so I got not only a new expiration date, but even a new card number. My son moved on to Playstation in 2007, but I didn't worry about the account renewing again in 2008 because I did not associate the new card number with the XBox account, nor did I give Microsoft the new card's expiration date.

But in October of 2008, I was charged for the annual renewal - on the new card number. Much to my surprise/dismay, I learned that that's actually legal.

When I got the renewal notice in July of 2009, I called to cancel the XBox account. This was a difficult task due to the change in the credit card number, but I finally got the cancellation - or so I thought.
The annual renewal charge appeared on my October 2010 statement. Unfortunately, I failed to review my card statement carefully, so I didn't learn about it until several months later.

I called again to cancel in 2010 (sometime in May, I think), but by this time, I had no record or recollection of the original card number, and Microsoft couldn't locate the billing information without that number. After spending well over an hour on the phone (following a 20-minute wait before getting an agent), providing all sorts of other information, I thought I had the XBox account cancelled.

That is, until I received the notice of renewal in July, 2011. I called to cancel yet again, but was not successful because Microsoft again couldn't locate my account record. My only recourse at this point was to contact BofA and dispute the charge. That happened during the last few days of July, 2011.

In late October, I received notice from BofA that "the merchant provided convincing information that you (I) did engage in this transaction...", along with copies of screen shots provided by Microsoft of my account activity *including a record of my attempted cancellation on 7/26* (I still fail to understand how Microsoft could have been "unable to find my account information" when I called on 7/26 yet have that notation on the record!) But hallelujah, those screen prints gave me enough information! Microsoft had blacked out all but the last four digits of the card number, but I was just able to read it with a bit of creative backlighting.

So I've now cancelled the account, but since it's now November, Microsoft won't refund the charge, despite the fact that there's been no activity on the account for three years.

Given the history, I absolutely *WILL NOT TRUST MICROSOFT* to acy cancel the XBox account. The only way I will feel comfortable is to cancel my Bank of America Visa. But that's no loss - It's outrageous that BofA (or any credit card company) will allow a merchant to charge an expired card or a card with a deprecated number. It may be legal, but that doesn't make it right.

The Xbox auto answering system appears to be designed to make it extremely difficult to speak with someone, requiring any non xbox playing parent to have to have their child with them when calling - need gamer tag? In addition, they may be manipulating children, shutting off their account, requiring the child to get the parent to open a new account - or offering $1 fees for new accounts, again incentivizing the children or unaware parents to open additional accounts. When the parent finds out they've been paying $50-$75/month for 3-5 accounts, but only 1 child, Xbox Customer Service says not credit, no mistake, thus basically no customer service. In my experience it is an intentionally manipulative system and strategy to milk people for everything they can get.

Respected sir/madam
few days before i got an e-mail from this company that i'm the winner of any mobile promo of this company mr.nicolas scott named person sent me this e-mail, i contact him as he said its poverty remove program of microsoft company uk and they will sent me demand draft but i didn't recieve any think from them and now he is not replying my e-mails, please let me know whether its real or fake, with his -mail i got some document that i'm sending you, please help us as if its an scam then we have to stop it before anyone else poor person got in it

yours faithfully
customer

Hello!
Yesterday (27.08) i updated my billing information in XBox Live account, to be correct I tried to bind a credit card with my XBox account, but everytime i tried to do that i got a message that please enter a correct credit card number. So to be honest, i was not even able to SAVE the page with my credit card information. WHY AM I BILLED FOR SOMETHING THAT I HAVE NOT AUTHORIZED TO USE! Even more I did not made any payments!

Today I logged to my internet bank and reviewed my transactions made with credit card.
There is see 6 payments from "billingill.ms.net"

I do not have any subscription as I am using a free account.

Here's the list of transactions made with my account WITHOUT MY AUTHORITY!
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:30 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007

I am waiting for fast problem solving for this as i say once more: I have not made any payments and I have not authorized anyone to make any payments with my credit card!

My account was $10.59 on 8/15/2011/. I would like to know the reason for the charges. Please contact my phone number [protected]. Or contact my email adress [protected]@live.com

My account was shut down without any warning and I lost all my contacts and personal information which I need. It said it was under investigation over some del computer, I have had this happen to two other people so I have opened a new account and have to start all over again. Now it is saying that I can only add like 3 people per day. Well this is crazy I need to add my email address back to my account .. Is there some way that you can transfer them to my new account. This has messed up my banking on line and at the bank my cell phone. all sorts of things. I have been with hotmail for many years and this is very poor business. Pls let me know if there is a way to transferr my email accounts and other stuff to my new account which is [protected]@hotmail.ca my old account was [protected]@hotmail.com which is the one you shut down again without any warning ..

thnks Diane Richardson

Don’t ever use a credit card to pay for xbox live access. The company will continue to charge your card as “automatic renewal” without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouldn’t call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet – don’t deal with them at all.

my hot mail which i was using for serval years under the name [protected]@hotmail.com withpassword shidadug has been hacked by some body few days back and they have given email to all the addresses in addressbook demanding a loan of $2500 saying i am in london and my wallet has been lost etc will you please check up my account find out what password he is now lusing for my account early action requested.

We did not charge this expense of $ 19.99 If this is for 1600 bundle points this is incorrect because we have Bundle Purchase of $ 59.99 for gold 12 month time period starting 11/26/10 ~ we would not need an additional 1600 bundle points for $ 19.99 ! Help!

For years I have been reluctant to purchase an Xbox 360, but until about a month ago, had finally done so. When visiting a friend, I always had a blast playing Call of Duty (COD) online at his house. For all the hours of fun, my friend would repeatedly warn me of the vulgar and ugly racist comments that spewed from the mouths of "some" gamers. After about two weeks of playing COD online, I finally got a taste of the ignorance that my friend so emphatically described and said was all too common. Call me a traditionalist, but one of the reasons that I bought an Xbox was because the fact that Microsoft is an American company. As a fairly young man, that thing matters to me especially in this economic climate. After witnessing the racist comments today, I decided to file a complaint on the gamer. I can only hope that Microsoft will take this type of evil behavior seriously and not think about their wallets. Although I do not have children, if I did COD and maybe even Xbox live would be definitely out of the question. I hope something is done. And soon.

I purchased a gold member for 3 months talking to him on the phone and i mentioned him i am going to purchase it just for three months . My xbox was gone after 3 months but XBOX live kept on charging me without my consent they enrolled me on automatic payments . while calling customer service they dont agree on giving refund and they put my call without resolving . You cannot take consumers money without their consent .

Good luck trying to cancel your account. Hotmail deliberately creates a run-around where it's impossible to cancel if you've ever linked your Hotmail account or MSN ID to "any paid Microsoft service." They will fail, however, to TELL you what such service may be. It seems like their business model is this: make it impossible for free users to cancel their accounts so they can artificially inflate the number of users they have.