Microsoft
Reviews and Complaints

Purchased the Security Program to protect my computer from threats and viruses, can't access the program with the password provided and computer is crashing

I bought my OEM copy at Tveak.com. I have have no complaints since it's a genuine copy and I got it for only $59.99. I'm very pleased with my purchase. Anyway, here is a link: http://www.tveak.com/index.php?main_page=product_info&cPath=559_568&products_id=80283&zenid=4b053f7a8c864cda1661a7e721613560

Because I have an OEM in my windows number, Microsoft technical support would not help me download windows media player 11. The only information needed to download windows player 11. was...where was the validation tool numbers saved to?

She did not know that the validation numbers are found in the simple "download" file. She sent me to IBM because I have an OEM disk. They couldn't help and they sent me to Lenovo which only does hardware.

Therefore my quest to download windows media 11 proves Microsoft tech support doesn't work. Google videos are more helpful. Somebody at Microsoft should be fired. Support wanted me to pay $59 for their bad program direction...not in my lifetime.

as much as they say it only works on one computer.

you can still install it on another computer, try to activate, not succeed, activate by phone and say you're doing a system repair and there you go, its activated again.

as for only new pc

you can get away with buying it with a computer component such as a mouse etc

Yep, you're kind of stuck on this one since OEM are only supposed to be with a new computer .If the disk was still in the package, it would have clearly printed on it, "Not for Retail Sale".If your comp was originally supposed to have XP on it, then it won't be a problem to install. Back up EVERYTHING onto CD disk you want to save, then format the hard drive.Install XP. If your comp was orinally made to take it, it will install.If not, it's back to Windows 98 or whatever you were using.OEM disks are not update disks.

Yesterday I've got this:

This is Mr.Fisher Kelton from the Microsoft Lottery Board i have
depositedyour winning cheque of 550, 000, 00GBP for delivery since the
bank and courier has refused to contact you for delivery, I have left
for Africa(Nigeria) for some seminar so i have deposited a Confirmable
Bank Draft 550, 000, 00GBP with the FedEx Courier Plc for delivery i have
also paid for delivery. What you have to do now is to contact the FedEx
COURIER SERVICE as soon as possible to know when they will deliver your
package to you For your information, I have paid for the delivering
Charge, Insurance premium and Clearance Certificate Fee of the Cheque
showing that it is not a Drug Money or meant to sponsor Terrorist
attack in your Country.The only money you will send to the FedEx
COURIER SERVICE to deliver your Draft direct to your postal Address in
your country is (£60.GBP) Dollars only.B eing Security Keeping Fee of
the Courier Company so far.

Again, don't be deceived by any body to pay any other money except
60.00GBP.I would have paid that but they said no because they don't
know when youwill contact them and in case of demurrage. You have to
contact the FedEx COURIER SERVICE now for the delivery of your
Draft with this information bellow;

Contact Person: Mr Akeem Machello
Manager FedEx COURIER SERVICE Nigeria
EmailAddress: fedex.customerservice15@yahoo.com.hk
Tel: +[protected]

Finally, make sure that you reconfirm your Postal address and Direct
telephone number to them again to avoid any mistake on the Delivery and
askthem to give you the tracking number to enable you track package
over thereand know when it will get to your address.Let me repeat
again, try to contact them as soon as you receive this mail to
avoid any further delay and remember to pay them their Security Keeping
feeof £60.GBP for their immediate action.You should also let me know
through email as soon as you receive your Draft.

NOTE: Do not contact the FedEx Courier if you know you are not ready to
pay the £60.GBP And claim
your Confirmable Bank Draft of 550, 000, 00GBP.

Yours Faithfully
Mr. Fisher Kelton
Microsoft Incorporation

I have received the email whose picture is attached please investigate

Уважаемые господа! Я получил извещение по электронной почте, что компания FACEBOOK наградила меня денежным призом в размере 100 тысяч фунтов стерлингов. После этого ко мне начали приходить электронные письма из фирмы DHL Express Post. Господа из этой фирмы предлагали оплатить заранее 349 фунтов стерлингов за услуги в доставке моего приза. Все это похоже на мошенничество. Прошу помочь выяснить, имеют ли они право требовать от меня оплату вперед (заранее).
С уважением, Анатолий Косянчук, г. Львов, Украина

lmao! fed ex using a yahoo email addy

Man, this is like a disease! Once you let them in the house, you are at their mercy! I have a MAC and only bought this P-O-S Microsoft for my sons. Is Microsoft that powerful that they can steal whatever they want without consequences? Seems like a class-action lawsuit needs to be filed...

Just did it to me & I never got the supervisors last name his first name was Jay though & would not give me his bosses name. Utter BS. I don't even own an Xbox just got it for my pal. Again terms of service, my Bank also said that they could not dispute charges due to the fact that I agreed to the TOS.

Same thing happened to me, they charged my card for one month service. I no longer used that bank so it was denied and when I updated my info and paid for another two months they refused to remove the $7.xx for the month that I already paid for on my other card.

I talked to a supervisor, and he, without my permission. Switched the $7.xx balance on my other card to my updated card while I was on the phone with him WITHOUT my permission. I told him that and he promptly started saying "IF you have no further questions, have a nice day" and hung up.

He said that the switch was automatic when a new card is added, which is bull since didn't happen when I put that newer card on there.. TWO months before. He manually did it without my permission. So now I've been charged for one month twice and he said its in their TOS.

Needless to say I'm going to my bank tomorrow when they open.

* bucks dude? they just charged me 70 bucks for an annual renewal i never fuking agreed to. im taking this to the max.

They have just done this to me as well. I called them last night to ask why I was being charged 19.99 for services not asked for nor rendered. No intelligent response followed, only ramblings of a man who was desperately trying to do the same old song and dance. I asked to speak to a supervisor, who informed me of the same ramblings as the previous numb skull had, then asked to speak to his supervisor, to which I was told that wasn't possible. I informed them that I would be going to my bank and filing fraud charges with the local police department. I spoke to my bank today, and as soon as I file dispute on the charges I will be following up with the police. I refuse to let someone steal from me and my family. Not only did they take my money without asking, but they had the audacity to talk to me like I am a complete idiot.

Hello, I am having the same problem, but do you know how long it took for them to put those $1 amounts back into your account?

If you read this anytime soon, Email me at, Bakaz_will_rule@hotmail.com

Microsoft has used XBOX Live to perpetuate the most unethical bleeding of customers in ways that should be illegal. I ordered 12 months service on Dec 25 of 2007 paid by credit card and the account set to expire on Dec 25, 2008. One week before the expiration my son applied a thirteen month prepaid card to the account. A week later Microsoft automatically attempted to renew the original credit card again for another year. Earlier in the year, I canceled the credit card so the automatic renewal transaction failed. Even though there was a prepaid card credit on the account good for the next 13 months, they interrupted service and refused to turn the account on unless we paid another year by credit card. Their argument is that the credit card account renews unless we cancel it even though there was an existing credit on the account and that there is no way to fix it. Imagine that...the biggest manufacturer of hardware and software in the world. can control our xbox account remotely with the most sophisticated software yet they cannot seem to understand that a credit is a credit. The supervisor who I spoke with actually had the audacity to tell me that the money I spent for the prepaid card and the money that would come from the credit card were somehow actually not the same kind of money? So in the magical mystery world of Microsoft - (unlike my $100 dollar version of Quickbooks) they cannot actually administer an account or apply a credit or eliminate an incomplete transaction...but they can turn it back on in seconds with a credit card number. This is the kind of thing that is just bad business and stinks...and with things the way they are in the economy today...just un-American.

I had same email but now they are using the name Ms, Matha Branz in Microsoft. Microsoft should do something about this..

Yes I wish I knew about this web site before I payed out a portion of the funds requested.
That was my gambling money for this year. So I won't be playing Lottery's or the race track or Casino.
Out of luck

I had same e mail and same doubts, has to be a scam, they slipped up on one thing though, there is no such address in london england and england does not have zip codes but post codes I'm from London and I know london well

I too received a letter like this via e-mail. I returned an e-mail telling them that they are a scam and if they had my real name (which they did) that they should not have a problem getting my address or telephone number, which they had claimed that was the reason that the check they sent was returned to them and that to get the check I needed to send them an amount of around $567. Then they responded with this letter:

Compliment of the Season, We truly understand how you feel, most especially due to the increase in the rate of internet fraud, yes, it call for scepticisms, but we want to give you the assurance that everything is alright. You will not be required to pay anymore charges this will assure you. We understand you did not purchase any ticket from the start but truly we are doing this as a new invention and we do not want to record default. We want to promote the strong use of the E-mail.

Yes, we are suppose to take care of this charge, but to be sincere with you, the mistake came from us, and all we calculated was the Ј25, million pounds, Ј5.5, million pounds each for each winner. We are new to this so we were not aware of what to go through. We understand Ignorance is not an excuse, but, take my words. This award is real, I feel bad when I see it going other wise. It is none of my duties to be telling you this, but yesterday Night; I had a dream and that dream keep telling me to plead with you to understand.

I am a Christian, 41 years old with 3 kids, I have worked with Microsoft for 21 year and 8 days today, trust me I will not deceive and my dreams do not lie. I do not want you to regret this. I know if you claim these award we all will all be happy, and my family and I could come visit you. I know we have not met before neither have we had any business in the past; I want you to give me the benefit of doubt and claim this award. I do not pray that you have any problem, but if you have any I will personally pay what you paid.

I know this question will come from you, "why not pay for me" The fact is this, as Microsoft employees we are not allowed to do so trust me. I pray I do not get sacked for what I am doing now, but I have to fulfil what I saw in my dreams. So many people will tell you it is a fraud, trust me there are so many fraud out there, Microsoft Promo Imposters claiming to be working with Microsoft, this are all lies. But this is the only promo we have ever had and this is the first one. I want you to give me a benefit of doubt and have a re-think. If you do not claim these award before 10th January the funds would be authorized and be shared among all the charity homes here, and this promo will never come up again.

Three out of the five selected winners already has their prizes, though they are from a Middle class home so they could afford the charges. You might call Microsoft USA and they will tell you they have nothing to do with any promo, yes, because, it was what we agreed on. This Promo is all about promoting "E-MAILS" and not to promote mobile phones. I know you want something more than words; maybe documents or something like a letter of guarantee, I can not do more than I have done. I do not want to get into trouble. The truth remains that I will enjoy my Xmas very well now and my heart will be free because I have told you. I do not have much to tell you now, but if I have I will contact you.

If you are not free to send the funds to our account officer you can as well send it to my name, make sure you fax all payment receipt to our office and also send the information's. FedEx would be better if I must choose for you stick to it. Once again I give you my words, please, take my words and do not loose this opportunity, if you do not want it then claim it and give it to the poor, God will bless you more trust me. I will be more than happy to see that you have claimed your award. Another problem about this promo is that it is not an open promotion; it will come up on TV and other news paper once all claims are completed. I am not supposed to tell you all this but if it will make you happy and make you have a re-think. These are the company’s secretes I am not to disclose. Sorry my grammar might not be too good, I am Spanish by birth but British national. Thanks for your understanding I wish you the best this season. Please, tell member of your family to drive slowing and He
or she should not drink an

If you need to chat with me then add me up on your yahoo chat (kathrine.hardoy) I hope to chat with you soon. Do have a re-think. To succeed in life there are some decisions you take they might look risky but sometimes they come out good trust me, this is no financial risk.

Senior Secretary,

Mrs. Kathrine Hardoy
27/32 Poultry road,
City: London, Zip: EC2P 2BY England.
E-mail: msw.support@windowslive.com
Microsoft, United Kingdom.
© 2008 Microsoft Corporation. All rights reserved

this has got to be a scam!please dont fall for this and send them money. I am going to e-mail them again and tell them what low-life people they are and that they should get a real job.

My motto was nut up or shut up!
Maybe someone was mad because i'm not that great at COD:MW2, or maybe they don't like a word in my motto? Anyways i been using that for like 2 months and no one mind (must like the movie Zombieland). This is ### and i don't care about changing my motto, a warning would have been nice Xbox live enforcement team. I totally agree with the other complaints and i don't want to beat around the bush (just want to play games with friends). So If they start to get any more bugs up their ### and saylike my gamer tag is inappropriate, i'll quit with them and stick with Sony. If you care about your customers, then communicate with them or otherwise step down.

Xbox live enforcement team you are bullies. I had xbox live longer then most of them 8+ years . I got suspended for my motto that i had for over 4 years. My gamer tag is PoisonScorpion the same name on the 1st xbox live... soo enforcement team tell me the truth did i beat you in halo or was it call of duty. I cant play live for a day soo i wrote you a love letter. if it wasn't for the good online and me being soo good at it i would have real friends by now LOL. Microsoft should make a Rated M gamer tag. I dont hate xbox im thier fan and want to work for them. I also got ban from earning halo xp for 2 weeks do you guys not want me to play xbox or something? i guess i will use one of my other accounts for now. my motto was smackem ownem rapem and it was like that for 4 years it sounded cool and thats 3 things i would had done to the enforcement team... can they suspended for this post... im scared!. they should of took my motto out not suspended me. I got my language is from xbox you can even tell my family.

Banned for my motto.

"Effin right doggie"

I've been playing with said motto for over 3 years. Someone must have gotten butthurt when I was annihilating them last night in CoD. I agree M$ uses automation for this crap, any live person would have laughed that complaint off.

Way it goes: Get enough people to complain and the person MUST be in violation. Fail.

xbox live enforcement team is just a bunch of little bi*ches. seriously igot banned for trash talking. 1. i usually play by myself & 2. i hardly even use my mic soo
screw this im gettin a ps3 next week

i hate the xbox live enforcement team there just fat ### who fear originality and id totaly beatdown your son in the game universe but i dont want a futristic door stop (known as the ps3) so your sons rep is safe

sincerly

concubine.christ.

To Xbox live enforcement team….whoever you are
I am writing in regards to an unfair suspension. My son’s account ( he is 12 years old) was suspended for 2 days because he had inappropriate words in his bio. I agree with that. After 2 days he was reinstated and his entire bio/motto etc was deleted. The next day after reinstatement, he got suspended again for one week this time. He did not even play online in between suspensions.He plays in the living room and I am always at home so I can monitor what he says. He is not cursing.
In the email that I received it said “due to inappropriate content found in his bio”…which is totally inaccurate (his bio was entirely deleted by xbox team). This shows that this is a totally automated system that randomly suspends accounts.I don’t know who files complains against him and how this works. Nobody can help me and xbox customer service sucks. You have to wait one hour to talk to someone and then you get a person that barely speaks English or with such a horrible accent that you don’t understand a word.
My son complained to me many times that when he plays online and wins, some people get upset and kick him out of the game or, even worse, report him. Or when he joins some groups and gets killed in the game, the players get upset also and kick him out. This so called policy of xbox live is not good. And about inappropriate words…give me a break…they all curse like crazy..I can hear them and to be honest…look at Microsoft games, the characters curse and swear at each other in all their games, look at the violence that Microsoft promotes! So give me break about inappropriate content.
I am fed up with microsoft and their policies and their ineffective customer service. Nobody can explain to me what are they doing. So I am going to sell the xbox360 and all the games and accessories (thousand of dollars) and buy a PS3, which is great. With Sony you don’t have to deal with Microsoft. And to microsoft xbox live enforcement team, you are doing a terrible job…read the forums and hear the people’s frustration…we spent a lot of money for something that we can’t have? Access to xbox live? Give me a break! Microsoft…who do you think you are? How can you suspend an account that I AM PAYING FOR? And nobody can actually tell me exactly why the account is suspended?
dianaglines@yahoo.com
May 8, 2009

I think this is all crazy my boyfriends account was suspended for 2 days due to inactivity then saying he had inappropriate things on his bio. I agree with that but he changed everything on his bio once everything was set back to normal now he is suspended again for something else and they wont send him an email or he cant get a hold of anyone so he can find out what happened ? What exactly happened did he get suspended or did he get hacked?

If Microsoft’s Vista is bad, then their customer service philosophy is Satan.

I have an xbox 360; which is an excellent little piece of hardware. Recently, Microsoft ran a promotion of $1.00 for a month of xbox Live, which my son, Zeb, wanted to use. I went a head and plugged in my credit card info on the console, took about 30 seconds, no problems, boom—we’re online. It tells me it will auto-renew unless I cancel. Right there, I feel like I just signed up for a scam site, but hey… It’s Microsoft, they have a good reputation, so I don’t worry about it. I just plan on canceling later. I’d had a bad experience trying to cancel xbox live before, but I just assumed it was a one-time deal. I’m an idiot. But this experience confirmed something for me: Microsoft does this by design. It is an engineered system to take advantage of people, and it should be legally shut down. Is this class-actionable? I’ve seen so many posts about this stuff.

Note: if anyone has WORKED for Microsoft and has any evidence of their training practices for xbox live, I’m dying to hear from you.

I go to the console today to cancel the account, and strangely… there’s nowhere to do so. I log into the “administer accounts” area, it has my xbox live account in there, but when I click on that account my only two options are both upgrades–no cancel. So, I go to the credit card tied to the account, thinking I’ll remove it. Guess what, you can’t delete a card from the console, only add one. You can’t change the number, or anything… It’s just stuck in there, like a lovely little ATM for Microsoft’s joy.

So, I finally call… I’ve already wasted a half-hour going through the menu systems. Now I’m about to enter phone hell with Microsoft.

The first guy I get can barely speak English. But I decide to stick it out with him. He asks for the gamer tag (the online account on the xbox), which I supply. He asks for phone, address, email address, billing address—all of which I supply. He then tells me to go log into the xbox with that gamer tag, log into the windows live ID that is associated with the gamer tag, and tell me what I see on the screen.

OK. None of this was needed to ENTER the card, why the hell am I fighting to REMOVE it? I tell him I don’t know my son’s windows Live login, and he probably doesn’t either. He says without it, he can not cancel the reoccurring billing. I tell him to get me someone who speaks English and who can fix the problem. I tell him I’ve demonstrated I’m the card owner, why can’t I cancel MY OWN CARD. He says because it’s connected to the gammer account and I need to prove I own the gammer account.

He tells me that the supervisors are very busy, and it may take a while to get one. He puts me on hold for 5 minutes. He pops back in and tells me he’s still looking for a supervisor. I tell him to piss off. He says, “I’m sorry, sir?” I don’t think he understood the colloquialism. At this point, I’m reasonably certain one of their tactics is to make it so difficult and long, people give up. I would bet they’re putting me in the hold pattern to just frustrate me to the point of hanging up. I’ve been on the phone for 22 minutes. I’ve thought about calling the bank and just telling them to stop the auto-billing, but then I’m worried that Microsoft has some small print that no one has ever seen that will result in some large fine being assessed for canceling the card; it is, after all, clearly THEIR card.

The supervisor gets on. He speaks better English, but accented. We go through the entire process again of verifying all the addresses, phone numbers, blah blah. He won’t tell me what piece of information is missing, just that I haven’t satisfactorily answered his security questions. I grasp at a straw and give him my son’s mom’s address, which turns out to be what he was looking for. That address is not in any way associated with my billing or my credit card. I’m sure he put it in when he created the gamer tag, but how is that relevant to the credit card processing? Answer: it’s not. But, how it is relevant is… it gives you another hoop you have to jump through, which means it’s more likely you’ll fail, and it also means they will be able to keep billing you. They say it’s in the name of security, but it’s in the name of charlatan business practices.

I flat-out asked the overly kind thief who was processing my requests: “Do you feel this is right? All this effort your customer has to make to remove a credit card billing from your system?” He started going on and on about policies and security. I interrupted him: “I said, do YOU think this is right?” He could only talk about policies.

I don’t know that he had a soul; I’m certain the people who engineered this process don’t.

Turns out that the billing cycle renews on the 24th, but the billing happens on the 4th (when I started the account). So, of course, I have to pay for another month of the services at $8.00. Another shameful business practice.

He started wrapping up my call and I said, “so, this card will be removed from this account, right?” He said, “Oh, no, sir. This is only the request to stop the automatic billing. Removing a credit card is another process that requires a separate request. You can also wait until your Live account expires and then request it through the console.”

I literally took the phone from my ear and looked at it like it was from another planet.

I said, “I’ve demonstrated to you that the account is mine, right?” He agreed. “And I’ve also demonstrated to you that I own that credit card, right?” He agreed. “Then you will find a way, right now, to remove that card from that account, right now.”

“Well there is a way for you to request it on the phone, but it has some qualifications.”

So, after he charged my account for the upcoming $8.00 (that I “owed” to renew on the 4th), he then asked me a bunch of questions that I had to agree to to make sure they could delete the card from the account. One of them was, “Do you agree to not use this card or the gamertag to make any further purchases from Microsoft.” I laughed hard; really hard.

According to my phone, it took 44 minutes at the phone number 800.469.9269.

I don’t have any accounts with porn sites, but I understand they have automatic recurring billing. I’d bet dollars to doughnuts you can cancel those accounts in seconds. This tells me that the porn industry has higher morals and business practices than Microsoft.

" that is all any company should ever require when cancelling a subscription."
Well apparently it isn't.

"they ask for all kinds of personal information "
Hmmm... how else could they verify the account?
I called Xbox live to cancel and sure, they tried to get me to wait or make some deal with them but all I did was politely cut them off and say "No thanks, I'd really just like to cancel my subscription?" Wasn't a hassle for me at all. You've just gotta tell them what you want and stick to it. Screw their deals, just tell 'em what you want."

hmmm... maybe by refering to the actual credit/debit card details that are directly registered to the xbox live account that is all any company should ever require when cancelling a subscription.

The same thing happened to me recently. According to the customer service supervisor in the resolution center I spoke with (her name was Grace -- had a chinese accent, but her english was descent), she said that they have been doing this for 8 years and everyone knows when they replace your bad bio with "Code of Conduct", that it really means "replace me asap". I told Grace if they wanted me to take action, why not tell me in the email notification, or better yet, put it in the text they use to replace the inappropriate bio. I cannot believe how dull they are. The best part of my conversation was whenever I asked a tough question she didn't know what to do, so she would spout some boilerplate text from her script, like "We are not required to give you advance notice when we suspend your account" and "You should know the content of your online bio". Could never bring herself to say 'I don't know' or 'That seems unfair'.

I ended up posting a message on the suspension xbox community group. Supposedly the enforcement team (one of them being a guy with a gamertag of bootblack) reviews the posts there and will lift suspensions that were unjust. The community feeling is that users have the best success when the pm one of the members of the enforcement team.

I am thinking of taking them to small claims court.

To Xbox live enforcement team….whoever you are
I am writing in regards to an unfair suspension. My son’s account ( he is 12 years old) was suspended for 2 days because he had inappropriate words in his bio. I agree with that. After 2 days he was reinstated and his entire bio/motto etc was deleted. The next day after reinstatement, he got suspended again for one week this time. He did not even play online in between suspensions.He plays in the living room and I am always at home so I can monitor what he says. He is not cursing.
In the email that I received it said “due to inappropriate content found in his bio”…which is totally inaccurate (his bio was entirely deleted by xbox team). This shows that this is a totally automated system that randomly suspends accounts.I don’t know who files complains against him and how this works. Nobody can help me and xbox customer service sucks. You have to wait one hour to talk to someone and then you get a person that barely speaks English or with such a horrible accent that you don’t understand a word.
My son complained to me many times that when he plays online and wins, some people get upset and kick him out of the game or, even worse, report him. Or when he joins some groups and gets killed in the game, the players get upset also and kick him out. This so called policy of xbox live is not good. And about inappropriate words…give me a break…they all curse like crazy..I can hear them and to be honest…look at Microsoft games, the characters curse and swear at each other in all their games, look at the violence that Microsoft promotes! So give me break about inappropriate content.
I am fed up with microsoft and their policies and their ineffective customer service. Nobody can explain to me what are they doing. So I am going to sell the xbox360 and all the games and accessories (thousand of dollars) and buy a PS3, which is great. With Sony you don’t have to deal with Microsoft. And to microsoft xbox live enforcement team, you are doing a terrible job…read the forums and hear the people’s frustration…we spent a lot of money for something that we can’t have? Access to xbox live? Give me a break! Microsoft…who do you think you are? How can you suspend an account that I AM PAYING FOR? And nobody can actually tell me exactly why the account is suspended?
dianaglines@yahoo.com
May 8, 2009

It is nearly impossible to cancel your xbox membership!

get one of your old cards and put it as a current payment option that should solve your problem i had the same thing happen too me.

ITS A HOPELESS BATTLE JUST WAIT FOR THE RAPTURE DOWN WITH XBOX

me too i feel powerless and cheated hex from good game said " such a great time to be a gamer " well not unless you sell your soul to Microsoft they just seem not to car about good old fashioned family values example MAXIM AS A APP, FABLE AS FREE GAME RATED MATURE WITH STRONG HOMOSEXUAL AND SEXUAL THEMES THERE'S EVEN A ACHIEVEMENT FOR KILLING THOSE YOU LOVE IN THE GAME, NON SERVICE I FEEL THEY ARE JUST MOCKING ME AND IF YOU SAW E3 JUST LOOK AT THE BODY LANGUAGE OF THE MICROSOFT REPS THEY WERE NERVOUS AS THAT'S IN MY OPINION A REFLECTION ON THE LADDER CLIMBING DEPRAVED CULTURE AT MICROSOFT XBOX AND IT SEEMS THERE ALLOWING HACKERS IN THE PASS CODE WHY NO UTILIZE ALL THE CONTROLLER BUTTONS, IF I FORGET I CAN GUESS MY PASS CODE THROUGH A PROCESS OF ELIMINATION XBOX ARE EVIL

just had the same phone call with ms only a month out of warranty, and have seen numerous complaints, on xbox live and other forums still xbox not willing to see that the fault is theres the same as the red ring. and what are we to do nothing coz they wont help and have to much money for the little people to do any thing about it!
it will cost me £82.00 to send it of?
i might as well buy a new one !

How come Microsoft allows this?

MICROSOFT PROMO DRAW.
GOVERNMENT ACCREDITED LICENSED!
Microsoft Promotion
IS REGISTERED UNDER THE DATA PROTECTION ACT OF;
(Registration Z720633X).

Microsoft Promo
P O Box 1010
Liverpool, L70 1NL
UNITED KINGDOM
Ref:L/[protected]
Batch: 074/05/ZY369

Dear Allan Conrad.

This is to inform you that we have reviewed and accepted your completed fund release form, based on this your prize money shall be remitted to you accordingly. As you already know your email address was randomly selected along with others from over 125, 600 websites on the internet. Each email address was attached to a ticket number [protected] . Your email address was selected as one of the winners and you have been approved to claim the won prize of 750, 000pound sterling from the Microsoft Promo .

I have forwarded your case file pertaining to your payment to Mr. Parmar Jackson (Head of Trans Express Company) to despatch your winnings fund to you without any delay Here is the contact details of the Company.

Trans Express Company
Mr. Parmar Jackson (Despatch Officer)
Telephone : +[protected]) 703...Fax: +[protected]
Service E-mail:transexpresscourierc@yahoo.co.uk

You are adviced to send to them the details below for delivery confirmation. When contacting them, you are to include this Delivery order:K/L757252 as your subject. Please you are advised to write down the order number and save it.

1.Full Name of the Beneficiary:

2.Country:
3.Delivery Address:

4.Age:
5.Sex:
6.Occupation:

7.Cell Phone:

Best regards,
Mr. Hitesh William
Claims/Fiduciary Agent

For security reasons, you are advised to keep your winning information confidential till your claim is processed and your money remitted to you in whatever manner you deem fit to claim your prize. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. Please be warned !

Copyright [protected] The Microsoft Promo Inc.

Mr.Rober.T.Wood
FBI UK Internet Fraud Watch/Alert

We the Federal Bureau of Investigation (FBI), Has discovered through our intelligence Monitoring Network some hours ago, that you have an on going transaction with the MICROSOFT PROMO as the Beneficiary of the said CHECK(£ 750, 000.00 GBP) confirmed on a certified Cashier's check.

So the Federal Bureau Of Investigation (FBI) Washington DC, in conjunction with the Scotland Yard, Has screened through our various Monitoring Networks and has been confirmed and notified that the transaction you have with the MICROSOFT PROMO is Legal and you have the Lawful Right to claim your due Prize of a CHECK (£ 750, 000.00 GBP).

We advise you to go ahead with them as we are monitoring all their services and network. Be advised that any letter or lottery Notification received from anybody or company should be forwarded to us with immediate effect. The UK Government has spent over 1.7 million pounds to make sure these scammers are brought before the law. They are still ready to spend more to make sure they are brought before the law.

Meanwhile, you are advised to follow the procedure of the Notification Department(MICROSOFT PROMO ). They have their own legal procedure which we have examined and confirmed legal. Follow their instructions while you keep us updated for more details. We also confirmed through our monitoring unit that your winning Bank Draft of 750, 000GBP has been forwarded to the TRANS EXPRESS COURIER COMPANY to be despatch to your destination and we advise you to make contact with them about the delivery update as we are monitoring each step about the delivery update.

Please, be advised and be aware that your funds had been insured and the necessary charges would be taken care of by you for the shipping and after this payment no other payment will be needed, as confirmed by the Monitoring network. For your own good you are advised to confirm any lottery promo you have either involved your self with in the past to enable us trace this scammers. Only this Promotion has been confirmed Legal for this month here in the UK any other are still under investigation, and so many others are scam, most especially from the UK and Europe. And lastly we just confirmed that the Cheque is now set for despatch to your home destination and for that reason it has been examined and confirmed legal and you need to proceed with them and keep us posted as we are monitoring everystep about the delivery.And lastly we are awared that the deadline for claim processing is running up and you need to act fast for claim from the Trans Express Company or it will be return back to the Promo Board and been forfeited.

Mr.Rober.T.Wood
FBI UK Internet Fraud Watch/Alert

Kind Regards

Allan Conrad
Box 491
Dodoma
Tanzania
email: allanconrad@yahoo.com

i have also received a similar email. i am not sure if this is true or a scam. if u have any information on the same, kindly let me know...

Don't ever use a credit card to pay for xbox live access. The company will continue to charge your card as "automatic renewal" without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouln't call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet - don't deal with them at all.

You are right ..

same thing happens to everyone! its happens to me.. my brother in law.. you can find countless of times over the net where this happens to many many people.. Microsoft don't give a damn..

I am not able to connect to the web site, therefore I wish to cancel the order within the 10 day trial.

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
.
Find out more about Impact Wealth Solutions:
BBB Accreditation
BBB Rating
Business Contact and Profile
Business Management
Additional Locations and Phone Numbers
Customer Complaint History
Government Actions
Advertising Review
Additional Information
Industry Tips
BBB Copyright and Reporting Policy

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BBB Accreditation
This business is not a BBB Accredited Business.

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BBB Rating for Impact Wealth Solutions
Based on BBB files, Impact Wealth Solutions has a BBB Rating of F.
Reasons for this rating include:
BBB concerns with the industry in which this business operates.
Number of complaints filed against business.
Failure to respond to complaints filed against business.
Number of complaints filed against business that were not resolved.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings
The company's website states: "Ziing Energy Risk Free Trial Offer Terms and Conditions:
Please take a few minutes to read the following as when you purchase the Ziing Energy Risk Free Trial Offer you automatically accept the following terms and conditions. You are ordering the Ziing Energy 14-day risk-free trial offer for $2 shipping and $3.95 handling. If you are not satisfied with your Ziing Energy trial offer, return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. If you are happy with your Ziing Energy, do nothing and your credit card will be charged an additional $74.95 approximately 14 days after your trial shipment is sent out. That's 25% off the regular price for a 1-month supply of Ziing Energy, normally $99.95 per bottle. In addition, approximately 14 days after you place your trial order for Ziing Energy and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of Ziing Energy. The credit card you provided for initial shipping and handling fees will be billed the Member's Only price of $69.95 plus $5.00 s/h for a total of $74.95 when each new product ships. That's 25% off the regular price for a 1-month supply of Ziing Energy, normally $99.95 per bottle. You may cancel your membership to Ziing Energy at any time by simply emailing customer care at support@ziingenergy.com. You will receive a link to a cancellation form to fill to and send in. However, please be aware that our customers see most noticeable results by using Ziing Energy consistently for a minimum of 3 months. If you are not fully satisfied with future shipments of Ziing Energy, you may return any unopened containers of Ziing Energy within 10 days of receipt for a full refund less the $5.95 s/h charge and a 15% restocking fee."

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Business Contact and Profile for Impact Wealth Solutions

Name: Impact Wealth Solutions
Phone: [protected]
Address: 3575 North 100 East Suite 125

Provo, UT 84604
Website: www.millionairemission.biz
http://my.googlerevenuestreams.com
http://www.millionairemission.biz/healthcancelform.pdf
www.mygreenteaxtreme.com
www.ziingenergy.com
www.mygreenteaextreme.com
http://www.millionairemission.biz/cancellation.pdf
http://my.earnmicrosoftcash.co
http://www.earnmicrosoftcash.com
abbeycameo.com/2pgw221wxnayvwa
Principal: Mr Jared Cook
Customer Contact: Mr Jared Cook - [protected]
File Open Date: September 2008
TOB Classification: Internet Marketers, Health Diet Retailers, Scientifically Unproven Health & Medical Product Providers, Vitamin Supplement Suppliers, Work At Home Companies
BBB Accreditation: Impact Wealth Solutions is not a BBB Accredited business.
Additional DBA Names: Opportunity Knaux
Opportunity Knox
mygreenteaextreme.com
Ziingenergy.com
ZiingEnergy, LLC
Earn Microsoft Cash
EMC Online
Mygreenteaxtreme
Ziing Energy
Google Cash
Make Google Cash
Google Success Kit
Goggle Revenue Streams
Earn Google Cash

The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company

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Business Management
Additional company management personnel include:
Ms Sarah Heiss
Cherise
abbey cameo

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Additional Locations and Phone Numbers
Additional Addresses
560 South Renaissance Dr.
(undeliverable 12/08)
Sandy, UT 84091

3487 West 2100 South
Suite 50
Salt Lake City, UT 84119

3484 West 2100 South, Suite 50
Salt Lake City, UT 84119

3575 North 100 East
Provo, UT 84604

660 Wilkey Rd
Saint Bethlehem, TN 37155

Additional Phone Numbers
Tel: [protected]
Tel: [protected]

Additional Email Addresses
support@makegooglecash.com

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Customer Complaint History for Impact Wealth Solutions
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 97 complaints about Impact Wealth Solutions in the last 36 months, our standard reporting period. Of the total of 97 complaints closed in 36 months, 97 were closed in the last year.
These complaints concerned :
4 regarding Advertising Issues BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

1 - Bait & switch advertisement
2 - False or unsubstantiated claims in advertisement
1 - None of the Above - Advertising Complaint Issue

45 regarding Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

2 - Failure to correct billing errors
2 - Improper collection practices
10 - None of the Above - Credit, Billing or Collection Complaint Issue
16 - Unauthorized bank debits
15 - Unauthorized credit card charges

2 regarding Contract Issues BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

1 - Failure to honor a contract or agreement
1 - Invalid or false contract

8 regarding Customer Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

2 - Failure to provide promised assistance or support for products or services
4 - Failure to respond to phone calls or written requests for assistance or support
2 - None of the Above - Customer Service Complaint Issue

2 regarding Delivery Issues BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

1 - Delivery of unordered products
1 - Non-delivery of products

1 regarding Product Issues BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

1 - None of the Above - Product Quality Complaint Issue

21 regarding Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

2 - Failure to honor promised refunds, exchanges, or credit
4 - Failure to honor refund, exchange or credit policies
15 - None of the Above - Refund or Exchange Complaint Issue

13 regarding Sales Practice Issues BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

1 - None of the Above - Sales Complaint Issue
3 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the product
1 - Sales presentation not consistent with advertisement
1 - Sales presentation not consistent with the written agreement
6 - Sales presentation used dishonest sales practices

1 regarding Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

1 - None of the Above - Service Complaint Issue

These complaints were closed as:
79 Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

13 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
66 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

12 Unresolved BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

12 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

1 Administratively Closed BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

4 No Response BBB Definition:

No Response - The company failed to respond to the complaint.

4 - Company failed to respond to BBB to resolve or address the complaint issues.

1 Unpursuable BBB Definition:

Unpursuable - The company cannot be located or is out of business.

I wrote a huge comment earlier, so you can go search for it if you really care, but two quick comments on posts I read earlier.

"BECAUSE THE support@earnmicrosoftcash.com WEBSITE DOESN'T EXIST EITHER" -ummmm this isn't a web site, it's an email address... that's probably your first problem.

"The email address I was given support@earnMicro$oftcash.com" -It's actually just support@earnmicrosoftcash.com

I"m writing this because I paid my $1.97 for the kit like everyone else, but when I went to cancel I made sure to document everything (email receipt to show my cancellation request was documented) and then when I sent the cancellation form I sent it certified... Anyway, I was canceled and never paid more than the $1.97. If you document everything and cancel as outlined in the Terms and Conditions, you should be fine.

Rick

This is total BS. I have tried contacting them before they even took the 49.99 and no response. Now I see they have taken the money. They have no phone number, the email address doesn't do any good even if it is real. No one will respond. People behind these scams should be put into prison. I have contacted my local police to see if I can have the emails that were sent to me traced. I just don't understand the world today. I hope no one else gets caught up in the scam. Just because it has the word microsoft doesn't mean it is legit.

I also, authorized my account to be charged on the assumption that I could cancel with in seven days at web site and email provided. The email address is not a valid address and the web site only brings up this complaint site. The email address I was given support@earnMicro$oftcash.com and the web site of http://my.erarMicro $oftcash.com. I would like to see the person caught and prosecuted for fraud and refund all of us our money back.

i received an email from someone at that fraudulent business, here is the guys name and email Jared Cook jared@impactwealthsolutions.com. Have a good time gripping him out.

This " website" really does NOT exsist. They have debited my checkng acc't 3x for 49.95. I don't know how to stop them. I know I will have to close my acc't in order to make them stop.

Yes this certainly is fraud as the wefb page does not exist. They got my 1.97 as well. I am very dissapointed!

I have tried calling, e-mail the fraud on Earn Microsoft Cash and no response, I am still getting money taken away from my credit account and I want this stoped. This company does not exist, and is alful you can't fine anyone to help stop the money being taken out of your account. My credit card company isn't helping either, I have complainted to them twice and they still remove the 49.99 from my account. What a life we live in.

I have a charge of $38.97 and I have no idea what this even is. Please cancell this from my crredit card.

Anne Kraus

Please send info. on how to access games on my subscription. Why am I being billed $14.99 per month?

Renevarc2@hotmail.com, password "2006caddy "it looks like someone else might be using your account" for months! multiple recovery attempts/failures! multiple new account creations(that i never wanted)! horible, horrible customer care/support!

My windows 7 outlook and word are stopping constantly. I have spent countless hours on Google, Microsoft and other sites trying to fix my problems. Other users are faced with the same problem.

Bill Gates is the real problem. Besides his looking like a homely little hobbit, he orders the release of software knowing that there are bugs in the system. He has his team add fixes that eventually cause computers to crash. This is the the point of having to reload the OS. I am not alone.

Bill Gates had the gall to tell the public that he should be allowed to use East Indians as his support network because they are smarter than Americans and we should have the best. BS! He doesn't want to pay Americans who are far more talented and skilled and smarter to handle our problems.

He hired I yogi which did such a horrible job on one of my computers that I had to reload the OS and I paid for that service.

Bill Gates is the bottom line for all of the software problems that we PC users are unfortunately stuck with. He is an insulting, selfish person that does not care about his client base.

Ef him.

I yearn to have the money so that I can switch to Apple. Not one of my friends and colleagues have complained about their Apple systems.

I actually hate Bill Gates and his company.

Respected sir i got following e-mail & all-ready i submitted my personal details, please help me

consolation prize of the Microsoft Corperation email draw held today at the Microsoft Head Quarter in UK, your email address emerge a winner of 650, 000.00 British Pounds Sterlings for being a regular webmail user.

Further more your details e-mail address was selected among other 22 email addresses in our representative office in London, UK.

For claim of prize you are to contact our 2017 fudiciary agent with the details below.

Mr. Simon David
Email: claimsgentsimon_msdonation2010@hotmail.co.uk

Using Outlook Express, on my HP computer which had Microsoft Windows XP installed when I bought it, has become a nightmare. I have high-speed Internet service and calling up a website when in Outlook Express takes nearly forever. Before the endless updates that Microsoft loads customers with, I could go to a website quickly from Outlook Express, even when using dialup service.

I have been trying to use this software unsuccessfully for 6 months now. There are no instructions on how to use the charts that are no longer in the format of a chart wizard. Many of the tools are hidden and the only way to find them is to do multiple internet searches for the information and if you are lucky you might find someone that has figured out how to do what you are trying to do. There is not support in place to help with the software unless of course you want to pay extra for "tech support". I am disgusted and very upset with this purchase. Not only that but it is not compatible with earlier versions of Microsoft office; which when trying to save assignments for classes that instructors or other members only have Microsoft 2017 makes it difficult for them to read or see the formatting. It also is impossible to alter the file after you have saved it to be compatible with 97-2017 versions. If I were not required to have Microsoft Office tools for my MBA program I would get a refund.

I would recommend if at all possible Do Not Purchase This Software.

Nothing but problems.

A very, very unsatisfied customer.

Do you know Bill Gates is retired? He doesn't work for Microsoft anymore, sure he still ownes part of the company, but he doesn't call any shots, Steve Balmer does.

I encountered similar problem. Looks they produce it to show off many more unwanted functions but hide or delete what you want. Not for the convenience for customer.

This is a scam, Microsoft does not send out emails or give huge price awards to people who use their products. ANY EMAIL THAT COMES TO YOU SAYING THAT YOU HAVE WON MONEY IS BOGUS. Please donot respond to any of them, you will only get taken for money and you will recieve nothing in return.

I also recieved this email.. SCam... so. yes its a scam and wish i could get rid of all these things..