Milk and Choco
Reviews and Complaints

Good afternoon,
On 9th may I purchased 3 womens clothing items from an on-line clothing store called ‘milk and choco' to the total of $141.70 including shipping of $11.85.. Of which they state at the top of their webpage that all shipping is free!
Before purchasing I looked at their returns policy of which they offer a refund or exchange of size, all that I needed to do was send an email to them at [protected]@milkandchoco.com to organise the return.
So I proceeded with the purchase and the items were received on 2nd june.
The items were no where near the quality they lead me to believe on their website and the sizing was about 1 full-size incorrect, so I sent my first email to them on monday 5th june requesting I start the return and refund process as I was unhappy with their product. Since then I have sent 3 other emails similar to the below requesting they advise me on where I can return to the items too. The website states they will respond within 2 working days and so far their has been no response to any of my contact emails.

Email example:
Afternoon,
Just following up my below request from tuesday 5th june. Can you advise on the process and where I can return my 3 purchased items please?
Mc#105858
Mc#105836
Mc#106080
I have since looked up milk and choco's on-line reviews and it appears I am not alone, this company just ignores you if you need to return or need a refund on purchased items.

I would love some advise on what my next step is and how I go about gaining a refund for my purchased items.

This company needs to be shutdown!

DO NOT BUY ANYTHING FROM THIS COMPANY! They are such a scam. I ordered a dress and after never getting a shipping notification I have sent them many emails, and have heard nothing back. I wish I would have researched this company before using it. Now I am out a dress I needed for a wedding I am attempting. Such a scam of a business, do not be fooled by them.

I ordered a dress on may 23rd from milk and choco.in their terms standard shipping is 10 days. On june 3rd I wrote an email wondering where my shipment was. I checked my order number and all it stated was that my order was confirmed but no indication it had shipped. I had no response to my email. I then took it into my own hands with my bank to dispute the charges on june 8th. I even sent another email and still no response.
Not a trust worthy site

I emailed on 3 separate occassions to send back the dress I purchased for a full refund. Their website says they will return their emails in 1-2 business days which is a lie. I never heard back from them and its been weeks.

This is regarding order number mc #102248 eliana - casual striped dress.

I am very unhappy with their lack of professionalism. They state you have 2 weeks to return an item which has now passed. The dress is made cheaply and the fabric is uncomfortable. All I want is a refund.

I purchased a dress, which arrived in a bag with no labels or order slip.
The dress bore little resemblance to the images on the website.
The day after delivery I contacted the company to request a return (as per the return guidelines on the website).
There has been no response for 10 days now, and all my subsequent emails have also been ignored.
Based on the website information, a return has to be initiated within 14 days, and I suspect they will not respond ever or in time.

Reading the reviews on Trustpilot, it seems that this is their business practice, so I hope, that while I have been scammed, someone else will read this review and avoid this company.

I purchased the Eliana dress on April 27, 2018. I received the so called "dress" in Australia on May 28, 2018. I could not have been more disappointed. You couldn't even tell me that it looked like the picture. What a complete scam! Dress was made terribly and out of something you can not call fabric. There has to be a spot for minus 0 stars!
I have emailed 3 times and no response.
I thought I was dealing with an American company, if I knew it was china I would never have purchased.
Along with everyone here posting the same reviews and stories how can they not be shut down now!
Surely some authority can do something.
I will never purchase overseas again.

I ordered four items total, two of the same product in different sizes. I thought the shipping for returns was free, it's not. Turns out it's impossible to make any returns. They responded to my email when I asked about the shipment of my order because it had been over two months. But conveniently didn't respond to the twenty emails later telling them I wanted to return my items. When the items finally arrived three months later, the items were all the same size, not the color i ordered, and smelt so gross I had to leave them outside in hopes I'd be able to return them. I still never got a response from this company. They need to be shut down.

Last December 28, 2017, I ordered 2 items from this website. Please see details below:

Order summary
Parka - Fashionable Winter Coat × 1Pink / L $44.50
Sandra - High Waist Harem Pants × 1 Khaki / L $29.95
Subtotal $74.45
Shipping $0.00
Total $74.45 USD

Until now, I haven't received the items (it's been 6 months) and I have been following up with them via email and their instagram account but they are not responding. Clearly, I have been scammed and it sucks :( I hope to still get a refund from this because it is so unfair to everyone around the world that they are fooling. And ultimately I hope this website gets shut down. Now I know they've been getting these bad reviews for so long (my terrible mistake that I didn't google before I ordered) and I can't believe they're still operating.

In short, I want my refund back and I want the immediate closure of this website.

Thank you.

This was my first clothing purchase off of fb. I have always been leery of those because I thought they might be scams. And now I know I was right. There is nothing telling you updates on your shipment despite pretending like you can click a link and see updates. There is no way to call them and they do not respond to emails. I ordered over a week ago and still don't have any updates, but from reading the other reviews I doubt I will get what I ordered at all.

I have emailed them several times and they have not once responded. I am still waiting on goods a minth after paying them. I will report them to AFP and lodge complaint but since overseas doubt ill get my goods or money back. So disappointing and will jever buy overseas again ! Lesson learnt suggest changing credit card if paid this way so they cant scam you.

This company is a fraud. DO NOT ORDER CLOTHES FROM THEM. I place an order for a dress over three weeks ago and never received it. I have been emailing requesting a refund and no one has gotten back to be despite their promise to return messages within ‘1 to 2 business days'. I am reporting them to the Better Business Bureau and have learned my lesson to order anything from an Instagram Ad!

I will report them to Instagram also.

Complete and utter rip off! Took nearly two months to arrive and when getting garments out of packaging couldn't have been any more disappointed with the quality of the material and workmanship. The clothes I purchased weren't cheap either so extremely disappointed to say the least! 🤬 This company gives false advertising and misleading discriptions.

I have emailed three times requesting to return my items. I have had no reply. It says on website email if you would like to return items.

The quality of the items is not good.
It says free returns on the website but then I am struggling to return.

There is no order or returns form in the parcel and no details for return address. On the website there is only an email address which is getting no response.

Beware! Milk and Choco is the worst! Their clothing is nothing like the advertised clothes. They were made of really cheap polyester and cheap lace! I have submitted three (3) return/refund requests through their web site with NO response.
Aria - Summer Lace Dress
3rd request . . . What is the process to request return refund? My order124143 was received today and it is not the quality I expected, I want to return it for refund.
Thank you.
Rita Stefanski
[protected]@stellar.com

Milk and choco is the worst! I ordered a few items from them and when I received them they were nothing like the advertised clothes. They were made of really cheap polyester and looked like a second grader made them in home economics class. None have tags and no order sheet comes with your package.. So I started the return process. They tell you to email them for those instructions and then they don't respond and items must be returned within 2 weeks of receiving so I called my credit card and filed a dispute.. The day after I filed the dispute they emailed me with the info.. Which says the items must be returned in original package with tags which they didn't have and unfortunately my one order came in 2 packages... So I went to the post office and decided I would tape my 2 packages together as one so I would only have one item to send. The "address" given was shady. The older experienced postal worker agreed with me that it didn't even seem to be an address. And the company tells you to track the item which is going to china and I was told that is not possible it can only be tracked until it leaves the country. But I followed the instructions as best I could and sent the item taking pictures of everything for proof.. It cost me.. Wait for it.. $30! To ship. So now I am out $200.. I am still waiting to see if I am refunded.. Not sure how long I should wait but it has been about 2 weeks now.. I'm hoping my credit card will refund me when it's all said and done.. 😤😡. You have been warned do not order from this company! It is a scam.. They are making money on your one time mistake ordering from them.

I have not received the dress I ordered in May. Of course the bill was on my credit card which I paid. I really want the dress or credit to my card. It was ordered 5/22/18. It was the Breeze-Boho Summer dress in a large. My name is Lynnette Lister. address 8550 Wyandotte Rd. Lafayette, In. 47905. Like I asked either I get the dress soon or I want credit on my mastercard account. Please reply asap. Thank you. Lynnette Lister

I experienced the same as many before. I ordered some dresses, they arrived (after a long time), they don't fit at all and the quality is really bad. So I wanted to return them and contacted Support as they say I should on their website. No reply. I tried it again a little bit later. No reply. I tried again a couple of times and still haven't heard anything. Of course they charged my credit card right away after the order was placed. Really bad Company...

I too have the same complaints as many others do. I ordered a dress a few weeks ago and haven't heard anything back. Have not received the dress either. They charged my credit card immediately but nothing has been shipped. Sent them 2 emails asking about the order/shipment or at least refund my money - to no avail. I do not recommend this company at all, do not order from them; I believe this is a SCAM.

I experienced the same thing someone else wrote on here. The clothing quality is awful and sizing is way off. It is unwearable. It took a long time to arrive and actually one piece still hasn't arrived. I messaged the company numerous times about a refund and received no response. There is no phone number anywhere to contact them directly, just an email address. It's a total scam and should not be in business.

DO NOT BUY FROM THIS COMPANY! They will ignore return requests so they do not have to honor their "Free Return" policy. After waiting weeks for a dress to arrive after being shipped from China, it is WAY too small. I emailed them requesting a return and refund FOUR times in multiple different ways and have not received a response, even though they promise to respond within 1-2 business days. I'm currently trying to find an address for them so I can report them to the BBB. If anyone can help me with the address, I would appreciate it, but the company is so sketchy they don't list it anywhere