Moe's Southwest Grill
Reviews and Complaints

Moe's Southwest Grill Carry out Order

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Moe's Southwest Grill Customer service, missing items

I would not recommend anyone to come to this moe's location. They are extremely rude and unprofessional. I came into this restaurant to place an order for my son and i. There was a family in front of us and then we were next. When it came to out turn I was told we will be with you in one moment. The woman who I later found out her name was maureen took hi...

Moe's Southwest Grill Service complaint

My 89 year old mother asked if I could get her tacos and I thought I would go to Moe's because I have eaten there a number of times before and liked the food. I got a three taco dinner plate to go. When I got home my mother struggled with the container. The lid flipped off and her food was hurled onto the floor. It was too late to drive back to get more...

Moe's Southwest Grill Service

I love going to Moe's. however my last two visits have been horrible. 11/12/2020 the first time they completely screwed up my order by adding ingredients I didn't say, such as guacamole, pico de gallo, and sour cream. 12/2/2020 the second visit I ordered 4 joey bags of donuts, they got the order right but they were half the size they normally are. I am never going back. I want a refund for my last two visits

Moe's Southwest Grill Product and service

They employee made the worst burrito I ever had. They scrap the bottom of the pan and gave a teaspoon of black beans. I guess he was to lazy or didn't care to get more. Not even a spoon full of chicken. The way he threw it together he just didn't care. I'll bet if he was paying for it he would of said something. I said that was a poor burrito he just gave...

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Moe's Southwest Grill I’m complaining about the customer service

I went to the Moe's at 8:15 pm tonight. My payment didn't go through at first for some technical matter and the manager yelled that I have to insert my card faster than I did. As I was trying to insert my card again he was shouting please please please wait. He clearly humiliated me in front of other customers and took his stress out on me. Very unprofessional and rude.

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Moe's Southwest Grill Moe’s southwest grill burrito on moe’s monday.

My beef burrito was made wrong. They added lettuce when I can not eat lettuce. I have dysphasia (difficulty swallowing). When I took a bite of my burrito, I choked on the lettuce. My PCA had to give me the Heimlich maneuver to dislodge food. I called and asked the shift manager to remake my order. He asked me if I had an allergy to lettuce. I said that I...

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Moe's Southwest Grill Phone in order

Moe's Southwest Grill Service and employee

I was there to get a breakfast burrito on 08/10/2020 at 5:49 am and the ladies there didnt wear gloves didnt wash there hands very very rude and charge me for the sauces and on my reciept it shows cookies not sauces

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Moe's Southwest Grill Food

In 8/6/20, I placed an online order for nachos with steak. I placed the order online because I was in intense back pain and had been undergoing treatment all day. I was not in physical condition not to stand in line. Once I got home I discovered the order did not have the queso cheese. I could not eat it. Imagine eating steak and nachos without any type of...

Moe's Southwest Grill Service, quality, unprofessionalism

We placed an order to be picked up. My husband left in plenty of time to get there for the pre-arranged time. When he got there, our order was not ready for at least 25 minutes past the scheduled time. The quality was definitely not what we expect from Moe's. My husband's and son's orders were incorrect. I also take my granddaughters to Moe's, so I save my...

Moe's Southwest Grill Unprofessional behavior

I ordered food for curbside delivery online, but realized afterward that Hard Rock Sauce was not offered. I called the store to see that I could get the sauce added to my order, and every time I tried to speak, I was interrupted. After several times, I spoke up and said, "will you please listen to me.?" I did not raise my voice, but calmly asked to have the...

Moe's Southwest Grill Shift manager bullying / retaliation

My daughter has been working for Moe's over two years, we moved during this time and she was rehired in August 2019 to the Chesapeake/Battlefield location. Recently a new manager Melissa, joined the staff and begun bullying my daughter. My daughter reported her to the general manager Lori and the bullying/retaliation became worse, which forced my daughter...

Moe's Southwest Grill customer service, forgot to give us 2 of our orders, mgr treatment of new employee outrageous

Tonight we had a horrible experience at your Harding Pike Moe's in Nashville, TN on Sunday evening 2/16/2020 around 6:30pm. From the moment we walked in the door there was no greeting. Once we got up to give our order the new young man did his very best to work quickly and efficiently. While doing this a woman who seemed more seasoned came out with new bin...

Moe's Southwest Grill service - dirty restaurant - no chips

The restaurant at 6416 Carlisle pike Mechanicsburg PA 17050 - at our previous visit we had to wait at least 30 mins to order due to only one person working. Our order was placed with an over worked staff member who was at her wits end being alone - she was making orders, and ringing customers up. The salsa bar was empty and a mess. The food she gave us wa...

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Moe's Southwest Grill quantity of chicken, rewards

Receipts are usually not provided unless requested. Scanner has been down for over 3 months. Phone number provided fails to generate rewards randomly 25 to 50 percent. Decmbers was supposed to hrant additional bonus rewards and did not. Amoint of chicke. Provided today was a small tablespoon if that. Reported rewards problems and scanner down in December . now I'll get on social media and start going to a different location

Moe's Southwest Grill queso/tortilla chips

I recently visited this location and feel that I was given wrong size of dip and definitely not enough chips to go with it. Unfortunately I live a bit aways and didn't check bag til I was home. I'll attach pics. If these amounts are the normal standard now. Doubtful I'll be dining there anymore. Thank you for taking the time to read this. Not sure what I'm looking for here other than bringing it to your attention.

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Moe's Southwest Grill ear muffs

Please explain how this bowl was worth almost 10 dollars. No one would be screwed like this for simply using mobile order my husband simply wants chicken. Rice and cheese. There is hardly any rice. This is sinful. This location is awful to begin with but seriously stop robbing people. When we could go to chipotle or qudoba and get excellent service and a...

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Moe's Southwest Grill manager - "mad dog"

our family of 4 was at the beginning of the line. I ordered a JC chicken and black beans. The lady who was helping me asked if I wanted white meat or dark meat. I've never been asked that at moe's and was suprised by the question so I questioned the lady on the matter. she stated that they offered white and dark meat. I shared that noone had ever asked me...

Moe's Southwest Grill lack of customer service and wait time

I visited your location today around 2:00pm on my lunch break. I stood in line which only had 1 other customer in front of me and I waited for 20 minutes for the associates to finally get around to waiting on me. When I did finally get waited on, the lady never smiled and was not very friendly. While waiting in line several of the associates were having...