Money Network Financial / EverywherePaycard.com
Reviews and Complaints

I was hired for day employment for a retail company during Black Friday. I was not made aware by said company that I would recieve my check on a pay card till after I had signed on for that day. I received a total of around $96 for that work (November 2009). I decided to save the money for a rainy day considering the exp. date on the card was in 2011. Recently, I decided to use this card; however, I noticed that I had lost money from the account (down to $87). I called the customer service who, as mentioned in prior complaints on here, constantly said "I'm sorry, Im sorry". It turns out that, according to this said rep., that the card was "upgraded" by the employed I worked a day for. Due to this, they started to charge a 2.95/month fee (she saids around April).

Because of this I decided that instead of transfering the remaining funds to my bank account (I dont trust them) I would use the $7 and some change for gas and then the rest I'd pull from an ATM. However, after trying to remove the final $80, I was told I didn't have the funds to do such a thing (though I had just taken a balance inquiry to ensure this). After this, I took out $60 instead and found that I only had $15.50 left (another $4.50 had "disappeared"). After this, I called customer service to close my account; an account that now had $1 balance since I decided to put $14.50 in gas ( couldn't put the whole total for some reason). Even though I told the rep. I wanted to close my account he ran through the same spill as the prior rep. He also told me that if I wanted to close the account I needed to either fax them a letter (money since I dont HAVE a fax), talk to my former employer or allow 90 days to pass without any activity for the account to close (30 days if there is a zero balance).

The problem is that if I was to allow 90 days to pass there was no promise of the 2.95 service fee being discontinued; thus, there is a risk of being overdrawn by them with just a dollar in the account. Even though I told the rep. this he continued to force the 90 days down my throat until he finally gave way and assured I wouldn't be overdrawn. Regardless, I have went to the former employer who has told me they will talk to their payroll about canceling the account.

What is more disturbing is the fact I recieved NO contact via email or letter from this company about this change in my account. Most banking establishments I have dealt with in general will TELL you of such changes regardless of if it is in the "shield" known as the Terms and Conditions. Regardless, they themselves have not followed their own rules. This is due to the terms saying that this "upgrade" was by the employer; this change was by Money Network themseves. According to their Terms and Conditions it seems that this change occurs upon termination or 30 days of inactive deposits by the employer. However, the recent changes to this account that was opened in November-December occured in April. So, several months passed with no activity as well as since I worked for the employer without ANY changes to my account; thus, no fees till recently. Though the ATM fees are clearly listed, they are also influenced by this change in the account as well.

Such business pratices are the ### of the Earth. At the very least, I would have liked to know that changes were made to my account regardless of who made them. I will be sure to speak negatively about this company to anyone in the future. If I am unlucky enough to deal with them in terms of pay or whatever again, I will be sure to use that money for Gas (which did not cause any problems).

Thank you and here's hoping this helps.

I get paid every Friday. On the seventeenth I went to with drawl all my $ at once (to avoid their fees) and to more importantly go pay my bills. The ATM wouldn't let me with drawl the money. So i call them and could hardly understand one word they said. They ended up telling me I had all these charges that I hadn't made.I Still had my card though! So, they say 7-10 days and the money will be back on there. In the mean time a dispute dept. sends me something to send back in which I end up paying over ten$ to fax! And it's not even all the charges that I should be getting reimbursed for! After 10 business days $ is still not on my card, I call them again and they say another 7-10 business days from when I faxed it. Still waiting along with my bills! and these charges are from another state!

Went to withdraw money from ATM. Got slip saying "transaction not completed, try again." Tried again and machine said "insufficient funds." Called Money Network for balance on account. Money was deducted account but money was not disbursed through the ATM. Called Money Network to file complaint and they instructed me to use website to file complaint. Called Money Network again as could not find form for complaint. I was told that there was no form but to fax information to them to start the process of returning money to my account. Was told earlier in the day it would take 7-10 business days to return the money to me. No one wanted to take responsibility for this action and was treated very rudely and without understanding.

Penelope Martin
Working for Sperion in Minneapolis, MN
[protected]@yahoo.com