Morgan Properties
Reviews and Complaints

I was a resident of Windsor Lake Apartments in Illinois as of 08-23-22. I was charged on 8/06/22 and I don't know what that late charge is for and had paid the rent bill/ utilities. I am no longer living there so why am I receiving due payment for 9/1/22 in utilities. I have bank statements to account for these dates and e-receipts from the portal that was paid on time. The portal has been charging more fee as the day goes on and the club house management has not corrected these charges. I seem as though they are ignoring my portal account and questions. There are a lot of inconsistencies with these numbers on the portal. If this keeps persisting, I will fill a complaint to the Housing and Urban Development (HUD) of Illinois for making fraudulent fees to their tenants. This is not good practices; people are still feeling the affect that this pandemic caused. At the same time trying to save money to pay for other expenses outside of housing bills.

I have problems with the closets doors since I moved to this apartment last year the doors trails not straight so the doors can’t open or close as supposed to and I have toddlers the doors keep falling over them I ask the office to do something about it but they say they can just take it off but not change it also I use it to keep a lot of stuff away.

I moved into my home at the end of April. My home was never touched by maintenance/subcontractors. I have done vast majority of the work including PAYING out of pocket for my flooring to be done. My basement has flooded with sewage water and has been disregarded. I understand money doesn’t just fall off trees and I understand there’s only so many hands on deck but Morgan Properties has money. Why not do it RIGHT THE FIRST TIME

My name is Theresa Savior and I reside at: 18 Straw Hat Rd.

For months now I have been inappropriately charged and billed insurance verification and late fees. I have tried repeatedly to get this corrected. I have contacted Danisha Greene, spoke to someone named Sean and have even included a manager in on an email to request…for about the 10 th time …that my account be corrected. It should not take this long to correct your error.

I have requested a copy of the documents I signed wherein I agreed to have a 3rd party on my insurance and if not .., fees would be incurred. However, I did add them as an additional insured and now I expect Morgan Properties/Danisha to do what you are supposed to…and correct all the charges and fees…dating back to October…that have been placed on my account by a 3rd party vendor. I have done my part.. my insurer provided all the necessary documents… months ago. Now you and that 3rd party vendor, need to have a meeting of the minds and correct my account.

I should have a zero balance.

This blatant breach of contract because the lease only states to have renter’s insurance and provide proof. No where have I ever signed, agreed to or seen a contract where I have agreed to this new arrangement.add an additional insured or be charged is unacceptable. It also needs to be corrected immediately.

Theresa Savior

On 3/31/2022 I went to the rental office located at 8034 Greenleaf Ter. Glen Burnie, MD 20607, and have Jeanine (however you spell her name, mid size white lady) a notice to vacate. She then took my notice, made a copy and proceeded to give me a copy while taking the original. I was told I would have to pay 1 months rent to break my lease and that I would be good to move out upon returning my keys for the month of April. My rent was Also paid up until April as well. So I ended up paying the fee to break my lease via Morgan Properties app and after relocating and turning my keys. I also found it funny that I was directed to “leave my keys outside of the leasing door where no one could see them”. I’ve received numerous emails about being late in rent, etc. I then reached out to the leasing office and spoke to at least 3 people who did not know what to do or seem to care about the issue, although it’s affecting my credit! I finally spoke to someone who said she would fix the issue, Casey Willoby ([protected]@morganproperties.com) and told me she would make sure everything was handled correctly. WRONG. After I explained to situation thoroughly and told her when I fully vacated the apartment at 8067 Green Orchard Rd. Glen Burnie, MD 21061 I then recently received a bill for back rent for after the time I FULLY VACATED the apartment & PAID to break my lease in advance. I am highly upset. Being that 1, my issue was not resolved & 2, no one in that office seems to care nor have the proper training to handle situations like this. This is highly unacceptable & the VERY LAST thing I need is any issues regarding my rental history especially being that I have two young children at that. This has been a very stressful situation. I’ve emailed numerous people and called multiple times and even asked for corporate/headquarters information and have been ignored each time. This is the worst renting experience and yet it’s only my FIRST one! I will no longer recommend anyone to Morgan Properties nor will I rent under this company again. I will also be using my platform of 100k subscribers/followers to let them know my experience as well.

And to note, I was not given a move in sheet for the nastiness/problems I had to beg to fix upon move in. I had mold on top of my kitchen cabinets, a broken dishwasher — - which has NEVER gotten fixed and a filthy washing machine/dryer. Along with dead pests lingering everywhere in my apartment. Even after asking to view my exact unit on multiple occasions they denied me the right. & when I received my keys it was already too late to turn back being that I was pressured to sign the lease by Jeanine countless times or “I would lose my apartment”.

We have been suffering with AC issues for over 2 months.I have NUMEROUS work order request in and the issues are bandaided .Right now,at 11:48pm it is 83 degrees inside.I have purchased a total of 6 fans.I am told the until can not support the usage and there is nothing than can be done.How are these conditions conducive to your mission statement and dream of enhancing and transforming?I pay my rent and still am expected to live under slumlord management.I am paying $600 electric bills and having to run fans all day!And no one us concerned!My lease agreement states I am paying for central AC but it does not work and I will not stop until something is done.I have rights as a residence to expect my dwelling to be livable and this is not.We are uncomfortable all day and management knows this.They telling us dont push it under 70 but no setting is efficient.It is still HOT!Management will not replace the unit and we are just expected to deal with in and we are told we face the sun,it is just hot outside etc.Nonsense.I will continue to spread awareness to this issue on any and all outlets because it is against the law to take my money and not fulfill the contractual agreement.

Since 2019 I have called emailed and walked into leasing office to advise of AC not working in the lobby/first floor hallway. When it is warm outside it is warmer in the lobby/first floor hallway. I live on the first floor and trash room is at the other end of the hallway from my apartment. Trash room and NO AIR circulating in the lobby/hallway creates a foul odor/smell to the point I have to put my mask on when I enter the building. One morning I woke up to a noise in my kitchen and there was a mouse moving across the top of my microwave. Called leasing office and the mouse concern was resolved the same day by maintenance. I believe when they took away valet trash in 2018 more tenants (48 units) start putting there trash in the trash room/chutes instead of taking there trash outside to the trash dumpster causing rodents flies and bugs in the apartment building.

My dryer has not been producing hot air since the 28th of June. I signed my lease on the 24th. The last few days it has not been producing air at all and just spins! I spoke with the leasing office and put in the complaint on 28th of June. It was not submitted to maintenance until the 30th. Maintenance came to look at the dryer one time last week on the 8th or 9th of July, but didn't fix anything and left screws on the ground that I almost stepped on.

Since I moved in, I have used the dryer one time and have been forced to hang dry my clothes ever since. Even though I am paying for a full sized dryer. I have not received any updates as far as what is going on and what is the plan to have this repaired.

I want to file a complaint on behalf of my son, Devontre Filer, and daughter-in-law Meaghan Mouton, who previously resided there.

My son was relocated there by his company Brookshires where he is the Store Director.

He’s had nothing but complaints during his very short time there. From the marijuana smells coming from the vents to his truck being keyed on the property, to someone in his apartment WITHOUT CONSENT, it’s been an absolute nightmare.

He was told to resolve the issue, they’d let him out of his lease. That was fine. His district manager even comes down to help him relocate once again.

Now we are being told he didn’t give a 30-day notice. How? The information was just given to him. They want him to pay to break his lease when the property manager called and offered him that option. Now she is saying he didn't put that in writing. He is a store director for a major store brand, he definitely knows how to conduct business if that was actually told to him, but it wasn't.

I believe this complex is trying to take full advantage of a young couple who they think don’t know any better.

The problem is, that they both come from good stock and parents that will go to the end to fight for what is RIGHT.

Stockwell failed on their part, yet wants to hold them accountable for lease breakage fees when they are the ones who told him to do it.

It’s absurd, unjust, and unlawful.

You may feel free to contact him and get permission to continue conversing with me.

His contact number is [protected].

I am filing a complaint against Nineteen North Apartments and Townhomes property management. This is my second year living here and I have addressed these issue several times in the last year and a half with both property managers with absolutely no change to my situation. The last tenet living directly under me continually smoked marijuana and cigarettes. When I notified the property manager at the time (Cindy S), an apartment wide “email blast” was sent out and an 8 x 11 paper sign was placed above our mailbox saying smoking was not allowed. I was told to call the police in regards to the marijuana the next time it happened (which I did and the officer from the McCandless County Police notified me that he also smelled marijuana coming from said apartment, but no one answered the door so nothing could be done). After many email complaints, we were told that nothing could be done and the management could not single out the resident as their was no “proof”. After they moved out, another resident moved in and smokes cigarettes off of her back porch nightly. Anytime our hvac system is on for the air conditioning or heat, it it incredibly strong and our apartment fills with the smell of smoke. We have notified our old (Cindy S) and new property manager (Diane B) of these continual smoking issues and this far nothing has been done to rectify the situation. We were told that the resident could “smoke outside on the balcony” even though it clearly states in our lease that “this is a non-smoking community which includes in the apartment, on the patios and balconies, and in the common areas and parking lots”. Since the management is blatantly allowing the resident to break the lease, why should I have to pay $1400 a month to live in a non smoking community when I am being exposed to smoke every day? I have asthma and this is creating a health issue for me. I also should not have to be exposed to this as I am a non smoker and living in a non smoking community. I am frustrated and do not want to deal with my property management as they have not taken any necessary action in the last year and a half on these issues. We have asked to move into a townhome or somewhere where we will not be exposed to smoke everyday.

My name is Dedra Thompson and I reside at 41 Straw Hat Rd apt 1D. I spoke to Avery on 06/08/2022 in my inquiry about breaking my lease without penalty. The list of issues since I moved into this apartment has been a complete nightmare. In my experience this apartment should not have been rented. When the last of maybe 7 leaks occurred and the maintenance came to tear out the ceiling, I observed and recorded where this was an issue prior to me moving in and was patched up but not properly repaired. In addition to that, the bedbugs are in my apartment home and I was made aware by the inspector that he did see some bed bugs in the hallway of my building. At this point, my furniture has been infested by these bugs. I should not have to live like this. No one has reached out to me concerning any accommodations in terms of a hotel while repairs are being done. I am expected to live in this home an additional week to wait for the apartment to be treated with holes in the ceiling while I wait? I would like to know, in addition to breaking my lease without penalty, will your managment be able to assist with moving expenses to a new home and reimbursement of my rent for the month of May and June so I am financially able to secure a new apartment with first month rent and security. It is in my opinion that these issues could have been avoided if the apartment was thoroughly inspected prior to me moving in. My first major flood from upstairs was within a week of me moving in the apartment.

My name is Geraldine Adams

I live @ 906 Hunters Road

Huntersville, NC

I made a complaint @ the office of harassment from maintenance

& I was treating by the assistant

Manager that if I took any pictures of the Incerdent that it would go I'm my files that I was doing the harassment

I stated that I was taking my emergent to 911 she again treating me with the same statements please call [protected]

I rented a 2 bed apartment at cannongate from May 1, 2021 to April 30, 2022, different manager when I came in. Prior to my lease end I inquired about getting a 1 bed to make the rent increase and mandatory amenity more affordable. I worked with the now manager, Lewis, and I believed everything he told me was true and correct and I paid this ridiculous $600 transfer fee that I still don't understand what it's for and I signed a lease for a 1 bed 1 door down the hall from my 2 bed apartment, sight unseen. I was told that I had to move out on April 30 of my 2 bed and into the 1 bed the same day. Which in itself was crazy but I made arrangements to do just that. The week prior to me moving, a woman was in the apartment "cleaning" it and asked every person who walked down the hall that day if they were the new tenants because she wanted to let everyone know that she was told to just do a "quick clean" of that apartment. I have multiple disabilities, one of which has caused me to lose my voice and I speak no higher than a whisper on a good day so I use my phone notepad or my communication device to communicate but it makes conversations very challenging so I generally do not partake in them. But I can hear and I heard these goings ons but

it was a busy day for me so I never got to speak to the cleaner or peak into the apartment. When I finally got the keys and was able to enter the apartment I was appalled at what I smelled and saw. The stench of animal urine and feces was unbearable and there was a huge pet stain on the carpet in front of the balcony doors. Within minutes of stepping inside I was having an asthma attack. I immediately went to the office and the assistant contacted Lewis to let him know and I was told by him through the assistant that I had to either take that awful place or another 1 bed because I couldn't keep my current 2 bed due to it being rented out effective May 15 and that I couldn't take another 2 bed I could only size up or down. All news to me but I looked at the only other 1 bed available on April 30th and reluctantly took one in the Maidenbridge building because I had no where else to go. That was a fiasco. I filled out my move in sheet and moved my stuff to a new uncleaned apartment that had a new carpet installed. I had to clean the bathroom before I could sit on the toilet and the tub before I could take a shower and the refrigerator and freezer before I could put my food into it. I even had to mop the floors before walking on them barefoot. Nothing has been done about the concern items on my move in sheet including a dangerous outlet that doesn't work and when I went to plug something into it, it depressed into the wall. You can see the wires. When I sent a maintenance request within my first week about the dishwasher, the maintenance guy came up to tell me that they knew the dishwasher didn't work and they ordered a new one but it didn't arrive yet. I was NEVER told any of this. Then a few days ago I received, finally, my move out letter which is dated May 18, 2022 and I was charged ridiculous amounts of money for cleaning fees in an apartment that I thoroughly cleaned and disinfected because of the covid pandemic by wiping out every cabinet, shelf, counter, refrigerator, freezer, stove, dishwasher, closet, floors, bathrooms top to bottom and I even shampooed the carpets. I moved out April 30. May 11 they are going to finally assess the apartment and say it cost $60 to clean the kitchen? What did you clean? It was spotless. I even replaced the stove drip pans. $25 for each bathroom? When I left you could eat off the toilet bowls. $10 to clean all other rooms and $5 to clean the dining room? I moved into a place I had to clean myself to use and they tried to get me to move into a place that should've had brand new carpeting and/or flooring installed and thoroughly disinfected and you want me to believe that the apartment I left you had to do any cleaning to it and that you actually did? I am an extremely neat and clean individual. I want the rest of my deposit refunded. It is obvious this place does not clean properly yet they want to charge everyone for cleaning fees? Had I known that I wouldn't have done anything further to my apartment than my regular everyday cleaning but I purposely went above and beyond that. It's also obvious that they don't look at move in sheets because my previous apartment was in better condition when I moved out than it was when I moved in. I have filed a complaint with the BBB as well. Your manager is extremely unprofessional. He says more or less that because I went to a 1 bed all of my stuff in my apartment is sub par. Really? I have a leak under the bathroom sink that I tightened the pipe myself on so my stuff doesn't get damaged, a horrible old kitchen faucet that I can't get all the glue and cement off of or whatever it is, a broken freezer door handle, an old as heck air conditioner that does not get the living room and dining room cold let alone even touch the bedroom that I have at the highest setting so I can breathe, somewhat, a fan in the bathroom that needs replaced to suck out the moisture from taking a shower because it clearly doesn't work or it's so clogged up, I did finally get the bathroom door fixed though so I can close it now and I can have company over. The new carpet, tack strips are poking up through all the threshold so if you're not careful you can make your feet bleed and I make everyone take their shoes off so they don't get anything on the carpet I did it in the last apartment also and in my house so that's an issue as well because you have to be careful when walking around. But I'm to believe that I have to live in sub par conditions because "well, it's a 1 bedroom apartment". Seriously? I feel discriminated against and I feel like no one within your company cares. Your manager acts like he's a resident and he partakes in gossip. I've seen it and heard it. It's no one's business what is going on with another resident unless that resident shares with people. I had a woman go to the office and complain about me because I couldn't speak to her and I took my phone out to respond to her because when I was putting stuff into my storage locker and using a cart to move it from my car to upstairs, she thought I was moving and needed an elevator key. He didn't defend me. The assistant came out and told the gossiping group that I couldn't speak and I had an accident which by the way is none of their business, but she did it to try and help me from being discriminated against. Again, I filed a complaint when I moved on April 30th, never heard from anyone, with the bbb now, and again today, here, with you. Please follow through and know that if you call me you will be talking to my communication computer. Do not hang up and have patience. And if I don't get any resolution here soon I will file with the county and every other department of housing. Thank you.

I have not had air since beginning of season. This HVAC unit was put in last October. My first service ticket was put in on May 16th. It was addressed the following week. The service guy closed the ticket as completed. The motor runs but it gives no air. I put in another ticket with the same response( there is nothing wrong). The temperature is beginning to be unbearable. The temperature in my apartment a steady 75 degrees. I also put on the same ticket that my tub is draining very slow. Well now at the end of shower water is over my ankles. And since the property mgr. apparently overwhelmed, because she can never accept or return my calls (unless its rent related) I had no other choice than to reach out to corporate.

Since your company acquired Haywood Reserve Apartments in Greenville, SC and hired new management the property is going downhill. Rules and regulations that I signed up for leasing an apartment are not being upheld. Poop stations are not emptied until we call to complain, no smoking is not enforced, people are allowed to put household furniture on their balconies, fencing is being put up around ground level apartments by residents, maintenance requests are not answered in a timely manner, shortcuts are taking when something needs to be repaired (electrical/flooding), charging 2.5% to use a debit/credit card which costs on average $39 to make a rental payment, police have been here more and more in the last month, homeless people hanging out in our trash compactor area to take things, towing is not enforced and when we do call the company never shows up. I was charged a $125 late fee because the payment did not show processed on your end until the 6th but was initiated on my end on the 5th. The way I was spoken to by management was unacceptable. I have never been late and not one time was I offered to have it waived for my excellent payment history etc. For luxury living that I signed up for and I am paying, the property is now going downhill at a rapid rate and I am not renewing this lease.

It’s been a month since we moved in. We have broken closet edges / unclean toilets / microwave and broken wall edges provided, this is the first time I am experiencing such a mediocre job done to an apartment during move in. We were shown a model apartment which was looking very good and was told we ll receive a similar apartment. All the fixes were notified to the property manager and the most shocking thing was she asked us to clean it. Later we noticed our drier will not heat and made a complain in person 2 weeks back but a work order was sent only after couple of follow up visits to the front desk work order - 4190208. We still do not have anyone visit our apartment. I have been in muirwood and meadows prior with Morgan property and had never seen such bad service.

We are paying rent including all these features and for a functional and good condition apartment and We did not sign up for this service.

Loud music, partying til all hours. People complain... Nothing happens ever about anything garbage, beer. Cans, grounds are terrible - no landscaping. Last year it was beautiful. Grass cuttings everywhere no mulching anywhere, weeds and plants/flowers are awful. People are very unhappy but afraid to speak up and then when they do... They get told they are wrong and pushed off. People pay for 'amenities' and the look of the grounds are awful. It was always beautiful.

I received a hand-delivered letter last week informing me that my lease, after 8 years of residing here, will not be renewed. No extensions, no month to month, so we are actually getting evicted. I pay my rent on the lst of each month, don't bother them with maintenance demands, etc. The only problem I have had is a neighbor complaining about how many cars I have. Well I have a car, my wife has a car and my son has his car, and the parking where I'm located is not ideal. The neighbor complaining has 3 or 4 herself. I always comply with moving a vehicle and was never threatened of eviction. We are senior citizens and are in the process of building a new home which will be ready probably October or November 2022. This is a real hardship if I have to move in July and again a few months later. We are also not in good enough health to do something like that.

Thank you,

Richard Franco

I payed the rent at the rental office on September 10 2021 which was for 6 months never got updated must have lost the check the first one got through fine but this one did not was paid by grassroots and now collections

I have lived here for seven years. There was a fire due to contractors on March 13. I am displaced and they are giving me problems with my request to be transferred to an apartment that is equal to the one I was in. I

am on the second floor and they keep offering me a basement. I need to be in one either on the second or third floor. They are not helping at all and I have been patient and understanding. This has become unbearable as I have a lot of damage and need to move into my new apartment.