Morgan Properties review: Communication and follow responses from staff - worst!

I am currently moving out of a Morgan Property community - Lighthouse at Twinlakes and have sent at least a dozen emails asking about the move-out process. I get an email response back to one of my questions leaving me to send follow up emails asking the same questions over and over again. It is very difficult to answer how can a resident be present during my move-out inspection, and a copy of the my move-out report after the inspection? I literally have numerous emails asking this same question over and over again, no response. As a resident if feels as if staff is will not be as responsive to you. This place is filled with roaches and in my opinion the way the buildings and units look inside (the units that are not remolded as of yet) staff should be more responsive as I can imagine there are tons of issues as it was in my unit. I am writing on this complaint board because to again hopefully get the attention of the Corporate Office. There needs to be serious customer service training and then quality control follow up to see if the staff is actually practiced what have learned.