MTA
Reviews and Complaints

At around 6:10PM, Wednesday, March 31, 2010, I made an attempt to board a Q65 MTA bus number 9851 heading to College Point, at the Main Street station. As I put my foot onto the steps, with my body half way on board, the bus drive who clearly saw me and was aware of me making my way to get into the bus closed the door, leaving me trapped in between the bus doors for 10 seconds before releasing me. He stared at me the entire time I struggled to get in and tried to free myself. He did NOT apologized for his action, an obvious reason why I am filing this complaint for his INTENTIONAL HARM. I must voice myself out even if the MTA would not take action to correct this man's mistake because it could happen to any person; mothers carrying small children who try to catch a bus could get seriously injured. I don't believe there is any reason for this bus driver who operated bus number 9851 today should close the door ON A PASSENGER. I see this a serious potential danger, he could have pulled the bus away with my body hanging half way out the door.

On Wednesday morning, January 20, 2009, at about 8 AM on the Q37 bus line at the corner of Myrtle Avenue and Park Lane South, an MTA bus driver was extremely rude with my fiance and I. My fiance and I got on the bus at 111th and Myrtle ave; he did not have enough in his card to pay for the bus fair and as we were figuring out to get change from some of the other passengers, the bus driver yelled at my fiance to get off the bus. At that same time, a kind lady offered to give us some change and when I went to get my fiance back in the bus (he had gotten off) the bus driver closed the door right on my face. Then when i asked him several times to open the door he wouldn't, i began to slam on the door and he eventually opened it but did not stop the bus. I got off the bus in shock, shaking, and began yelling at the bus driver for being rude. I unfortunately did not get the bus number nor the driver's badge but I do remember his face and know that he is one of the newer drivers on the Q37. I immediately called 311 to complain, they transfered me to the MTA bus complaint department who then had me leave a message because "their operators were all busy". They said they would returned a call in 24-hours and it has now been about 29hrs and still no call. I will be writing letters to everyone because this type of services is dispicable.

The Q37 line has never been a dependable line because it never runs on schedule but most of the bus drivers have been nice, especially when it came to people who were short of the $2.25 fair. They would let you stay on the bus knowing that you will eventaully pay the fair when transfering to the E/F train in Union Turnpike-Kew Gardens.

I was just in complete shock because I could've fallen off the bus but thanksfully I didn't. I called I hope that they put some sense into bus drivers to stop when openeing the door. I hope to not see this bus driver again on this line. MTA should make sure they hire people who will work well with people because these are public service positions.

On Saturday at approx. 9:20am on 80th St between Myrtlye Ave & 78th Rd (a two way main street) a Bus driver Badge #31566, Bus #4487, License #M 66386, Route #29 deliberately drove down the middle of the street and would not move his bus over to let me pass. When I approched the bus to talk with him about moving the bus into a space large enough to fit 3 1/2 cars he would not even look in my direction. There was more than enough room for the bus and my car to pass each other if he would have move to his right even 12 inches. The bus supervisor said that if he felt he could not make the move he didn't have to and I would have to backup half a block to let him pass. I realize he has to defend his driver but even he said that an experienced driver would have no trouble making the move. I was under the impression these drivers had to pass a driving test to operate a bus. If the driver has issues with judgement he shouldn't be jeopardizing the safety of others by driving something he has problems with. Thanks for hearing me out.

A bus driver on the b60 which made its last stop on flatlands ave around 08:35pm - 08:45pm bus number 6421, refused to let me sit in the seats for the disabled even though I have a card from mta identifying me as being disabled. I had just left fedex on 108 st. And had no problem with any body odors. When I road the bus to fedex and sat in seats for disabled there was no problem / incident concerning a body odor.
The bus driver was just stereo typing me due to the fact that at the particular time I was wearing booties on both feet and had a handkerchief on my head, under a leather cap. No one has ever complained about any body odors. She was just pre-judging me and assuming that the way I was dressed I must therefore smell. I possess two college degrees in engineering bachlors and masters. People should not have to wear the newest outfits to ride public transportation.

July 22, 2009 around 6:00pm the Q60 bus was like 20 feet away from the bus stop letting the people off. He closes the door and gets like 10 feet from the bus stop. He stops because the light was red and there was cars in front of him waiting for the light to change. I'm at the bus stop and I go to the door of the bus and the bus driver looks at me and does not open the door. Meanwhile, he was just standing there pretending he didn't see me refuses to open the door. THE BADGE NUMBER OF THIS DRIVER WAS 31119. He was an older white male. If people don't complain about these inconsiderate drivers they will keep doing these things. We are paying for our service and with the price increase of the fares their service towards us should be better and not treating us costumers like their doing us a favor.

I hardly know where to start...The MTA has got to be one of the worst companies in the history of...history. Cutting service, raising prices, lowering standards, and lowering maintenance of buses.
But moving past the company's general issues, let's take a brief look at the Bus system. First of, buses are (on average) 10-20 minutes late. Second, the bus drivers are horrible who can't do a job right. They are so rude to customers. I've seen obvious racism on the part of MTA employees. I once saw an Asian lady get talked to as if she were an idiot just because her card didn't work. What's funny is that a few stops later, a teenager juts walked in without paying and the driver paid no mind. People with luggage/children are treated like crap. Basically, MTA workers make it seem like a crime to be busy. Also, when MTA drivers end their shifts, they take their sweet time. They talk to their fellow drivers for a few minutes, then they laugh and joke as if there wasn't a bus full of students, workers, and parents running late. I just felt like I needed to get this off my chest, because I read an article in AM New York, and I saw that I was not the only one who hates the MTA.

I�d like to file a complain about a certain bus driver on the M50 bus going East from West 46th Street and 12th Avenue at 5:37pm.

I am riding that bus every day at 6:04pm but this week I took the 5:37pm twice. Today, Thursday March 19th, 2009 an African American older man tried to get on that bus at 10th Avenue with a small hand truck which had a cardboard box covered in a black plastic bag on it. The man got on the bus and the driver said he had to get off; he couldn�t get on the bus with that hand truck. Of course the older man refused and stayed on. The bus driver then turned the engine off and said that if he wouldn�t leave and everybody had to get off.

This is the second time I am witnessing this situation this week with the same driver and the same old man. My understanding is that the old guy is a delivery guy and I have seen him many times taken that bus with the truck; not one driver said anything. I went to the driver and asked him for the reason he answered that this was MTA policy and he is not allowed to take riders on the bus with hand trucks. He also said that there is not enough space on the bus which wasn�t the case; there where maybe 20 people on that bus. I told him that the guy is on the bus all the time and it doesn�t make sense to me and that I thought that he had different reasons. Somebody then yelled �Yes, because he is a racist� and honestly I have to agree. Very often guys (non African Americans) get on that bus with the same kind of hand trucks and way bigger boxes.

I find that outrageous! What an ignorant MTA employee.

This poor man gets probably minimum wage and just tries to do his job. He deserves a break. I know he will be on that bus again and I hope he will be let on without that trouble.

on the 13 of march i wait for bus on kissena blvd infront of queens college, whit me was my 6 year old girl my two boys 7 and 9, we wait for bus like any other day, bus came i step on the bus an as soon as i remember the bus drive started insulting me yelling at me repeat many time if i wanted my daughter dead i got really mad for him saying that to me i try not to make a big deal beacuse i had them whit me did not want them to get scare, but driver keep talking ### to me so i defended my self by saying the only bad word in inglish i know, the f work he say it to m why shouldnt i say it back, tht did not stop there i got hearth problem an started to feel sick so i wanted to get down the bus i ring the stop light on ask for back door the bus driver still saying ### to me saying about how i wanted my daugthe to be dead i say im not going to open back door i want you to get down front door because he still had something to say to me, that made me so mad i kick bac door like 3 times he still didnt open it i got out front door feeling so sick my hearth was about to stop i felt so bad im still very nervious i suffer from that incident im afraid of getting in bus and also my children dont even want to get on buses i did made a complaint to mta but it feels that nobody cares, the only thing i wanted that day to take my kids to library lie every friday but he change my life by that little incident i feel neglected verval abused ignored by mta an the only thing that i want is for bus driver to be more friendly, if they dont like their jobs to find one were there happy, imagine if it was not me and my kids what if it was a crazy guy whit a weapon and reacts to him n a bad way the guy will be the victim or the bus driver which can be avoid if drivers would not treat people that way, any ways i still feel nobody cares about what mta drivers do to many people.i wish someone did.