MTA
Reviews and Complaints

I'm a passenger on the mta bus line 60 going towards the artesia transit center and while an disabled man in an wheelchair was trying to board the bus t ghost e operator was extremely rude. He wasn't patient at all he raised his voice at him and he didn't bother to offer him any assistance with getting in or off the bus also I didn't hear him ask if he needed to be strapped . This operator has extremely poor customer service and shouldn't be working this job.

Last nite around 7:30pm started waiting to the m100 bus to take me home. After waiting until 8:30 pm a man came walking and informed everyone at the bus that the busses weren't running because the hills the bus route had to take we're very slippery from the snow. I started walking to antha avenue when I noticed the m100 bus taking an different route to make it to the stop I was at! Immediately I started jogging back to the bus stop! I had to catch this bus I was waiting for a hour just to get home! Me and the bus got to the light t the same exact time. The bus. Driver having to make a left turn n me having to cross the street! The pedestrian light red 19 secs left to cross! Giving me the right a way crossing and falling the bus driver almost ran me over! It's snowing outside my feet is freezing! I get on the bus! First thing I say is omg u almost ran me over! He have the nerver to say I saw the bus an ran n front! My reply was no mr. I had the light it was 20 seconds left for me to cross do u know this man ha the nerve to say everybody saw! No way everybody on the bus saw because the windows were fogged up! Also he knew I had the right a way! Car drivers in nyc have the tendency to look at the pedestrain sgings along w us! N not the stop lights! So when the count down begins they move without looking at the reg street light! This bus driver was very rude! A be careful next time or an apology would have been ok w me but he screams everyone saw me and dnt talk to him cuz he's driving! Bus #4831 3/17/2013 around 8 o'clock pm

Please review this un-professional practice that has continued for over 6mons. Everyone of your Drivers on the route Hollywood to Imperial going down Western @ 5am - 6am, allow this smelly bum to stink-up the bus each&every morning. Evidently, he gets on @Hollywood & Western ... and ride all the way to 94th st. (FREE) and take the whole side sit, with his nasty feet kicked-up and sleeping Plus smell of years old urine & fecal matter. The poor mostly Latino morning working passengers do not want to address this matter only because he is black (but I am black and if I could I would settle this off the bus) but I am in College and do not play BAD. So I am taking the proper steps and inform you as to the seriousness of this too long on-going matter.

On Monday 9/10/2012 at 8:15am at Church Ave and Ocean Parkway, I was about to board the express bus taking me to Manhattan. I was the second passenger to board the bus. I waited for the gentleman before me to put his card in the machine. I had one foot on the ground and one foot on the first step and then the bus diver closed the door hitting my upper arms and both thighs. I screamed so you could have heard me all up and down Church Ave. His comment was that he didn't see me. I asked him if he checks the number of passengers getting on the bus. plus other obscenities . I had surgery July 13, 2012 on the right hip bursar. The door hit that area of my leg. He did ask if I wanted a doctor and I told him that I was on the way to see my physician. All areas that got hit are black and blue. I am very concerned about the surgical area.that the internal tissues are not damaged. I got the names and tele #s of 2 witnesses as well as the # of the bus and the driver's badge # 54149. The bus number was 3234.

I just got off 12 hour grave yard shift. I came off the train at the Vermont Athen station. Around 7:48 the 204 (bus number 9503) arrived at its stop. I was the only passenger to board. While walking to the bus who was a couple feet away. Closed her doors and pulled off seeing me coming. I’ve been waiting at the bus stop. She pulled off where she then waited for a red light to turn green. There was no more then 5 passengers on this bus.

That’s so disrespectful and I pay my 70$ every month for the services of the MTA to be treated as someone is doing me a favor. This happens far to often where a lot of the time it seems as drivers don’t have any fear because I believe it’s not that simple to make a complaint. I’m tired and very upset. These drivers should be held accountable for their non-chalance, and lack of courtesy. It should also be an easier way for people to complain to filter out the good from bad drivers who’s mostly coming in to grab a check and not do their job tithe best of their ability.

I took the time to find this site and write my complaint as I have to wait for another bus. Hopefully this one will take time to allow me on Her/his” bus.

This unacceptable!

I'm writing to lodge a complaint against a bus driver.
On the very rainy morning of January 27th at 8:28, I boarded the 63/61

(#7587) bus at Atlantic and Court Street in Brooklyn New York.
My trip was to Long Island College hospital, a 3 stop ride away.
I immediately knew something was malicious about the lady bus driver when

she drove way past the bus shelter so that those people boarding had to get

wet while trying to board.
The bus did not have many people aboard, in 2 stops I was the sole

passenger left.
As soon as the bus pulled away from Henry street while standing in the back

doorway I rang the bell.
I never sat cause my trip was only 3 blocks long.
The bus waited in traffic after pulling off.
When it got to the Hick street stop the driver by passed it.
Still in traffic with me at the back door I said "Please let me off the bus".
She refuse and did not let me off.
I then walked to the front of the bus telling her I don't know what's on the

other side of the bridge and to let me off I don't wanna go back there.
I said "I do not know how to get back!", and still she drove me way past where I

was headed. I even said to her you are kidnapping me.
I have never had any trouble with any other driver since riding either the 61

or 63 bus to the hospital since October.
For this driver to refuse to stop at a hospital stop not know if the passengers

are patients or visiting very sick patients or maybe even employees is horrible

and a shame.
This lady left me with no bus stop to return crying in the pouring rain.
I feel like she victimized me cause I was the last passenger on the bus so

there was no one to say yes I rang the bell.
I took photos of the driver, bus number and back of the bus so that I could

report this.
When I showed folks in the hospital the photos on my phone they began to

inform me that she does this often.
I let her know that while I was on board that I will not let this go cause this

should not have happened.
I was left lost and in tears and I want something done about it.
I also like to be informed as to what the end result will be.

this is the worst bus line in all of the 5 boroughs. they are constantly late then 3 or 4 busses show up at once. and some of them have an attidude like it is your fault they are late

Yesterday at 5:00-something, i was catching the bus, and this black guy who was driving the 53rd bus with the # 7506 was talking to this certain group of people on the bus for while before pulls off in like a few minutes. What he was saying- i didn't like it-it was crazy. He was saying this stuff about how he would leave the people who look ugly to him off of the bus until it was time to pull off, and then later on when this guy came on the bus who sort of looked like him ( all fat and stuff, like he'd been dealt a slightly bad hand in life) said to him that that when kobe was talking about the word "###ing ###" on the court, he was saying all this " yeah, we be thinking it, but you can't say it out loud." Oh, HELL NO! you can't be working in Califronia, Los Angeles when you see stuff that way! You can't be homophobic, or gay-hating! He's a ###! Gonna talk to a certain amount of people like he's friends with them, but he's one of those homophobic ###! That's a mess! Then, at one stop he didn't even let this one woman get on the bus, just because she was walking toward the bus stop. The way he made it sound was that she was still walking while the bus stopped at the bus stop! no, that's not what happened! He's a jerk! he should have let her on! he should have stayed a little while longer! JERK!

These bus drivers are so rude and disrespectful its to a point where you can't believe he just said that. Today my friend and I were on our way home and we were crossing the street and saw that the bus was already at the bus stop, so we tried to run and catch it. When we reached there, the doors were just about to close and he said too late and closed the door and drove off. I was extremely upset because of several reasons 1. this has not been the first time a bus driver in this neighborhood has acted like this 2. As I was running I lost a very important item 3. It was just plain rude and so out of line that i wish i could have seen his name and face more clearly to report him! This is so disgusting how they act and it simply needs to be reported

Why is it that every time there is a fare hike, I notice how nasty bus drivers and MTA train booth attendants are? Bloomberg has some nerve giving into their demands. For a department that basically controls New York City, its HR departments don't really give them correct training for interacting with the public. They are nasty, bored, not helpful at all, and get paid some of the best wages in the city. They make you so mad sometimes, you wanna hit 'em, but if you do, its a felony now. LOL, I don't think 7 years in prison is worth this assh*le who is more concerned about ending his shift quickly to start a break early.
I have seen bus drivers stop, get OUT OF THE BUS, WHICH YOU SHOULD NEVER EVER. DO, and go to stores, pick up dry cleaning, buy lunch... I mean, if you have to use the bathroom, then ok, tha'ts fine, but if you have to take a crap, you should have called out that morning. I'm not gonna be late for work because you HAD to eat Indian food for dinner, ya dig?
They allow person after person access with NO FARE RECEIVED, but when honest people forget to put money on their card, or are confused as to what bus to take, the bus drivers kicks them off. But stupid ### wh*re who gets on, walks past the toll and 'pretends' to be looking for her card, will ride for free because next stop is hers. HEY. Whoa. I take a bus two stops after I transfer off one bus, can I ride for free, too? Well, you'd be surprised how often they allow people not to pay. If you're a commuter, it is your responsibility to pay, and to remember to have fare. Wanna know WHY they were 3 billion under budget? Get EVERYONE to pay for their fare and you'll see how much money will REALLY come in.
Also, give sensitivity training to ALL MTA EMPLOYEES because they even give attitude to the handicapped who need to be lifted up onto the back of the bus, like, its your job assh*le, you get PAID. This person isn't getting paid to be handicapped (ignore disability, cuz thats garbage), while you're getting great money (thats NEVER enough, remember the strike?) and benefits, so stop complaining because if the MTA bosses were harder on you, you'd all be replaced with happy, pleasant and helpful people and you can work in retail and get treated the way you treat straphangers!

I waitted for the bus over 1 hour at bay parkway. Over 30 people waitted there and the empty buses do not stop. I got into a bus. After I paid, the rude driver kicked me out and said nobady can stand at the steps. But I was not stand at the step. But she just kicked me out. Many people was treated just like me. Why she didn't say before we pay? they are another kinds of robber. rise the price of card but do nothing better. the B6 always late and sometimes no bus, but sometimes 3 buses come together. so bad service

On Feb 1, I was riding the 10:22 train from Little Neck, which as medical student I do not board frequently and realized that I forgot to purchase a February Monthly ticket. Every month I buy a monthly ticket when I showed the ticket usher my January ticket she yelled at me in public and threatened to call the police on me when I told her only had 8 dollars. She then grabbed my wallet to see if I had any more money and I was completely humiliated by this woman. As a loyal patron I buy monthly tickets regularly and have not had any complaints despite your limited service and awful communication through out all these weather delays. However, I refuse to be humiliated by one of your employees and treated in such a disrespectful manner. I would have preferred a summons for this then her reaction and utter disrespect. I really hope that teh MTA will see to this matter and this disrespectful employee and assure that this does not happen to another MTA customer.

For the past two days 21-22 Dec 2010, the 08:28 am bus to the VA hospital did not show up and the riders had to wait for the 08:44 am bus and the 08:44 am bus is consistently late. This has been an ongoing problem and the bus drivers and the B70 bus line supervisor should be put on warning. It is brutally cold outside and I should not have to wait over 35 minutes for a deliquent bus. If you want to raise the fare, provide decent service and the fare increase won't hurt so badly.

At around 8:30PM, I was crossing the street on my light, driver on bus was making a left onto 61st from 39th Av. Rather than stopping, he proceeded with his turn. I did not realize he did not stop till my husband pushed me forward and onto the ground to keep me from getting hit. Driver and passenger looked at us in shock. When I ran to his final stop up the block (Roosevelt & 61) to demand an apology and his badge number, he said, "You didn't get hit, so what's the problem? Call the cops if you want my badge number, lady." I called the cops and filed a complaint. Driver was on bus #3636, license plate #M14153, route #56.

Sincerely,
Elizabeth M.

I am a passenger who happened to board the BX 21 at 9:05 am at Jerome Avenue and East Gunhill Road on the morning of Tuesday Nov. 16th, 2010. The Bus no. on the inside was 535. The Bus driver who happened to be a short Mexican or Latino individual or who can probably pass for one from either ethnic group embarrassed me. I attempted to ask if that bus would have stopped at Maclean Avenue. Actually before I started the question he supposedly was suspicious for whatever reason and with a loud enough voice exclaimed, NO! NO! NO!. I was surpised as I began to wonder what was he saying NO! to. I never even started the question and he was saying NO! hard enough for other passengers to hear who kept staring at me. Shamefully I proceeded and asked if the bus would have stopped at Maclean Avenue and then he quietly said yes. I know there are those who ask for free rides but as he had assumed for whatever reason I was asking for a free ride just didn't prove him right. I was left to wonder how could he be doing a service to the public with such a preconceived bias attitude and still expect others to treat him right. As far as I'm concerned it would be good to take him on some ethical and anger management course informing him that passengers are the ones who keep him in the job and he must never walk around with such racial and judgemental attitudes. I perceive this is his general attitude when he sees people with my skin color. Please counsel him about the way he treats the passengers who help him to maintain a daily job at the MTA. Thanks and very much appreciate your help as I prefer to be silent with my name but I left my number. The Bus # on the inside was 535.

The LIRR has a stated schedule for rush hour train service. For those of us who work in the city and live on the island, we must depend on them for some sort of stable service. In the past few months, they have made a regular practice of cancelling the 5:19 train to Wantagh. The announcer assures us the we will be "Accommodated" by the 5:24 local. This practice of cramming two train loads of passengers into one train creates unsafe crowding on the platform, and a stampede when the track is announced. If other trains were cancelled as well on a regular basis, we could just blame their normal level of incompetence, but this steady pattern points to a serious lack of concern about their customers.

Ugh. What is wrong with people? Seriously, something is wrong with people these days. So this morning I was on the Q37 bus. Everyday I see people in a shoving/racing match to get off the bus ASAP once it reaches the last stop. I always get caught in it and get shoved and every morning I wonder what the heck people are rushing for especially since the moment they get off the bus, they move at a snail's pace. So what's the rush? Anyway, so this morning as we pull into the last stop, I was situated at the front of the bus. If I didn't move, I was going to get trampled by all the people who love to engage in the "Race Off The Bus." We JUST pulled into the stop. The door JUST opened. I started to move. I guess I didn't move fast enough because before I knew it, I had an indian woman to my right already elbowing and shoving me and then someone else behind me with their hand on my back pushing me. Oh My God ... what the heck?! So I paused and said "hey! don't push!". Well the indian woman had the audacity to claim that I pushed her. Hmm yeah ... I think someone was on the bottle a little too early this morning because it didn't go down like that. Then she started all kinds of cussing. I said "It's early in the morning ... it's the LAST STOP of the bus ... we're all getting off the bus ... why do you have to push?!" All she kept saying was "you pushed me! I deserved to get off the bus first!" And of course after getting off the bus ... she walked at a snail's pace. People ... what the heck? I mean seriously, why do people feel the need to shove? For heaven's sake ... it was the last stop of the bus. The bus driver isn't going to lock you on the bus and not let you off if you aren't off within 5 seconds of the doors opening. There wasn't even a train in the station by the time we all got down there ... the platform was full of people. *shakes head* Good Lord.

I just don't get it. The sad thing is, this is going to happen all over again tomorrow. and the day after that, etc.

I take the bx34 bus every morning five days a week for the last 4 years, bus drivers are usually nice, but for the past few months this new driver is very rude. I feel very uncomfortable taking the bus every morning. First which is very important, I do not want to be late for work, he leaves few minutes earlier, I had times that I was only waiting for the street light and he would drive past me and would't wait after I wave to him like crazy, he hurries to get the light and cares less about his customers who ride with him every morning. Second, he never looks at passengers coming in the bus or even greeting them with a simple hello or goodmorning, and I ride with him every day, very rude. This morning I arrive at the bus stop after just crossing the street and he runs off in front of me, I couldn't believe it, I wave and try to make him stop, luckily my friend was in the bus and asked him to stop for me accross the street. When I go in he even has the right to yell at me that he will never wait for me, and other rude things, and he was leaving 2 min. Earlier. Unbelievable! I wish I never have to ride with him again! I take the bus bx34 at woodlawn, katonah ave, ny, at 9:00am, I don't know his badge #. Please try to do your best to accomodate your passengers.

I was on 3rd avenue, between 33rd and 34th street, today, may 5th, 2010 at about 3:35, waiting for the light. A bus was double parked on the right, waiting for another bus to pull away. I was on the left of this waiting bus. At the turn of the light, instead of waiting for the bus in front to move, this bus#8539 or 8534, moved out of its spot, leaving me with no room to move. As it pulled out and away, it struck my car on the right and continued driving.
My car has been damaged. As of now, it is at the repair shop and I have a rental. I am not only very upset at the callous manner of driving by a public transportation, but also the fact that the driver continued to drive away, after hitting my car.
As a responsible citizen of this city, a teacher who sets high standards on herself, as well as the students, I am, needless to say, very disappointed. This is an added on expense for me, that rightfully, should be paid by the mta.
As for the driver, he/she needs a refresher course on how to drive on the streets of manhattan.
K. Sapra

At T/P/O 530 am I left my house and waited for the B62 on the Bus stop on the corner of Wythe and Ross Street which never came until 625. I found out that the past bus (b62) had taken a different route which went thru Bedford. I wanted to know why( the People) were not informed about this earlier? These bus drivers could make their own rules whenever they want too?
This isn't RIGHT and I want to know WHY?