MTA
Reviews and Complaints

I am employed by the mta and on Oct. 15th 2018 i was sent on a random drug test which i failed due to me taking a cough syrup the night before that had codeine for my asthma it was a mistake and will never happen again. Dr. nadig who is now contracted by the mta to oversee my case has been unprofessional with me since day 1. he speaks to me about bodegas (spanish stores) being hungover, forced me to tell him why i have fmla which has been approved for 2 years with the mta with the appropriate parties that need to know not Dr. nadig. i have a open case with him with human resources and i was told i never have to see him again. Unfortunately the person that was in charge of my case has been promoted but the president of HR is aware of this situation. I was forced to see him on Oct. 3rd 2019. I was told i could not bring anyone with me. I fear that if we are in a room by ourself he will say i said something inappropriate or even say i physically threatend him. On this meeting he made his receptionist sit in and hear our conversation but i was denied to have someone sit in on my behalf. i was embarrassed and humiliated on the way he spoke to me and the picture he painted of me in front of his receptionist. He wanted to know what my medical leave was i keep saying are you talking about my fmla cause if so its a federal private act and i do not need to tell him. But being that he told me if i donot it will be longer before i receive my firearm (i am a bridges and tunnel police officer) i was forced to tell him while his receptionist was in the room. I was completely embarrassed and humiliated during and after this meeting.
I can be reached at [protected].
William Fernandez
email: [protected]@gmail.com

there is a bus driver on x68 express bus named Lou that refuses to stop at the queens stop at 175th street and Hillside avenue in the evenings. He told us today that this is no longer a stop and that other bus drivers may stop here but I won't. This is not a stop. At $6.75 each direction which is what we pay, it is not up to him whether or not to stop. If it is the stop, then let passengers of and not half way down the street.

I was on the headed up the escalator to the shuttle bus at approximately 7:30am when I was grabbed from behind and sexually assaulted. I walked up several stairs so I would be away from the criminal and I was grabbed and assaulted again. I punched this individual and got out of there as quickly as I could. I was not safe. There was no one I could speak to to help me.

On September 19, 2019 at about 8:10p.m., on the SIM 2 bus, bus number AW 1043, going towards Tottenville, Staten Island an MTA bus driver was extremely rude when I just entered into the bus, said him "Hello, how are you " and in same time my son called me to confirmed time for picking me up from the Staten Island bus station.First he barked "stop talking by phone"
at me, then when I tried to explain him that I should to update time for pick me up, he screamed and was extremely dismissive and disrespectful towards me. Then when the my son kept calling me and I wants just answered and say everything is ok, I will text you, the bus driver raised his voice even more and scared me.
Due to such rude and disrespectful treatment, fatigue after a full time working day and a very fast and dangerous ride of this driver, I had a panic attack.
I hope that the MTA takes measures to stop this type of behavior by its drivers, and that it disciplines this one in particular by removing him from the SIM 2 bus line.

The number 2 train departing 241st street at about 4.58 AM always leaves 2 to 3 minutes early. Many times people are hustling to catch the train, the electronic board says the train is leaving in 2 minutes, or 3 Minutes as the case may be, however as you are going through the turnstile the train is pulling away from the station. This is not right, this behavior is deliberately done. At times the train conductor looks you in the eye and laughs like if they are playing a game. This is not a game, this is otter nonsense. The train should leave at the posted times not 2 or 3 minutes before. If there's some kind of problem I could understand them readjusting the schedule. However, the issue in question is done with malicious intent.

Manhattan bus service has often been awful, especially on M11 and M5 routes but today topped all of it, so much so that I am now going to register every incident.

Today, August 17, 5 PM

Columbus circle stop, Northbound.

Waited 1 and a half hours plus for a bus, M7 in this instance. Had to give up waiting and go home. Standing for so long made continuing travel impossible.

Traffic flowed. 7 BigBus stopped and discharged passengers and other large bus system vehicles came and went.
People and tourists came and waited alongside me and then went away or hailed cabs. Even the bus pole signs are wrong.

NO MTA BUS FOR OVER 1.5 HOURS ! schedule says there should have been 10 M7s by then. And the MTA complains about ridership decline !

Is this not what an enemy would do to senior citizens? How deep is the cover up of the sad state of bus service that officials pretend it is good or improving.

On August 7th, 2019 at about 5:50am on the Q24 BUS NUMBER 4815, driver was surprisingly rude when I explained to him my metro card may be expired. I wasn't sure so out of courtesy I thought to explain. Driver disrespectfully told me "that's not my problem". I was in shock and told him he didn't have to talk to me like that. I explained I was going to pay why was he talking to me like that. In addition I was with my 8year old daughter that did not have to witness his disrespectful ways. I was surprise and upset and reminded him that I was a customer and if he was having a bad morning being disrespectful is NOT the way to go. He call is an [censored] and I explained he was being a jerk. I was extremely surprised, embarrassed and disappointed of this drivers behavior. I never complain about bus drivers, I totally understand they have it hard, however I take this line every morning and he wasn't only rude to me. I am bring this to your attention because I wasn't the only customer the driver was having conflict with on the bus and he made sure he vocalized what was on his mind through the loud speaker.

I hope that the MTA takes measures to stop this type of behavior by its driver, and that disciplinary action is taken.

Thank you.

This bus is the absolute worst. I always have a problem with this bus, no matter how much earlier I leave. It will say a specific time that one will show up and NONE will show up. It's ridiculous. You'd think that they be on time with how much complaints they've been having. And sometimes when I'd check there'd only be one bus within the track. Are you serious? Step it up and be on time! Y'all are not the only ones with jobs!

I have complain before ref 190713-000359, and to supervisor at LIRR Jamaica MTA Controller so many times but no RESULT, I am working at Bldg 250, JFK and Bus Q6 never showed up fm 4.25 P.M. to 5.00 P.M. all bus returned as NOT IN SERVICE, since public school has vacation this problem start and nothing has done, MTA advertise there is more FREQUENT BUSES but Practically more fewer Buses. If MTA cannot handle the services give back to private bus contractors like GREEN BUS LINES was much batter then MTA, I never see any supervisor on line, and MTA cannot track buses with new technology ?
MTA management should be prosecuted cheating public with wrong advertisement MTA lying to PEOPLE, its SAME.

Having reached the corner of 45th street and madison ave. @ 10:10 am to catch the 10:27 express bus...No show mta has rouined my plans for this beautiful summer day for me and my family. I can't express to you how much i hate the mta...I have become fearful of the subway, so i opt to take the bus's when i need to. Mta is a disgrace to the position you have in this great city...

Frank posillico

Hi,

I am writing because recently the MTA removed both bus stops on 8th street and avenue D. The bus stops were removed on both routes on the M14 bus on 8th street. These stops have been their for generations. This will be a problem because there is no bus stop that is convenient especially during snow seasons for the wheelchair, and the elderly people, or handicap, with or without walkers. They would either have to walk a long block to 6th street and cross a street, or go to 10th street and cross 2 street just to make it to the bus stop. The streets are very dangerous during snow removal, and slippery. How do the MTA look out for the elderly by making people give up their seats to them inside the bus, but don't think about the dangerous conditions to make it to the bus stop. PLEASE consider putting back the 2 traditional bus stops on 8th street and avenue D, and add the 2 select bus metro card machines on the sites, even if it is just one machine. If you have to remove the benches that nobody really use, and add the machine on the West bound M14D.

Thank you,
Concerned citizen

Bus driver rushing to pull off quickly another person ran up ahead of me and and stopped him just as I was about to walk up he closed door in my face. I told him you closed door to quickly he said you have to he visible. I replied you have to look so you can see. This bus costs me $6.75 everyday round trip. Why are your drivers so rude they feel they are driving a local bus. Time was approx 5:50. photo with bus number attached.

I boarded the M14D, Bus No. 5510 at 18th Street and 9th Avenue. At 14th Street and 6th Avenue I asked the bus driver to let me off at 14th Street and 5th Avenue since it was 11:15 pm. My understanding is that one may ask to get off on a corner other than a bus stop after 10 pm as long as it is not dangerous to do so. This driver refused to let me get off at 5th Avenue even though she was stopped for the light and no traffic was coming. She said only short buses do that. If that is so, than there are many "long" bus drivers that are breaking the 10 pm rule. As a matter of fact, this driver was the only driver ever to refuse to let me off at a safer, more convenient corner along their route.

The bus driver was not wearing her badge (which I thought was mandatory) so I could not get a number and didn't want to get into an argument since she was already acting contrary. The driver was a hispanic woman with light hair. Again it was bus #5510. Since traffic was so light, I would estimate it left it's starting point at 18th Street and 10th Avenue around 10:50-11:00 pm.

Please let me know if my understanding of the after 10 pm rule on NYC MTA buses is wrong. I can be reached at [protected]@outlook.com.

Audrey Sevastacis

June 30, Sunday, 2019.. I was waiting B6 bus from 5.30 to 6.10p.m.(40min) at the Bay Pkwy and 67 street. Bus #7839. In 30 seconds after this bus, 2 buses B6 drove past us. It did not occur the first time, it's a system. It go the same way in both directions. It looks like the drivers play some games with customers. Very funny. But I'm 80 and for me it's not funny. It's a shame and disgrace for New York city, MTA. The drivers do whatever they want and nobody control them, but they get paycheck from our taxes.
SHAME.

Good day,

I always take the F and Q trains to go to work. And for the past couple of days, F trains which are supposed to be running EXPRESS are going SLOW on tracks due to "signal problems." I have been stuck on the F train on Wednesday (June 26, 2019) and today (June 27, 2019) from Roosevelt Island to Lexington around 8:30 am-9:30am. On top of that, when we get to Lexington/63rd stop, we have to wait for "4 minutes" that turns into 12 minutes on end for the Uptown Q train transfer. This is ridiculous. There are a lot of commuters who rely on these trains, especially those who are working in the hospitals at second avenue. Given that these are the circumstances, it hurts that I pay an increased $127 unlimited monthly card for this crappy slow service. Plus, being late to work is a pain as I don't get paid for the lost hour I missed because of this train problems. Please make sure that this is going to be resolved immediately.

An MTA bus hit my car and I am trying to get the claim processes and cant get it doone. I was told my my insurance company GEICO to call 311. I have and spke to several people and I cant get it doen . Can you pese help me. Time is running out. I was going along southern blvd in the bRonx when an MTA bus swung out. I stopped my car as it ws impossible to go any further and the back of the bus hit my car while it was staghtening up. The bus kept on driving nad I drove the bus down s it had stopped at a bus stop. I got the driver attention and told him what happened . He radioed to someone and sfter a while I called the police. I thought he was calling the ppolice. The police came and I have my police report which I picked up a week later. The bus drive lied and stated that I hit him. The side of my van is ripped off. MTA came and took pictures and told me that they would contact me and noone contacted me . I was stold by my insurance company to call 311 and I have several tiem and noting happened. Ieft, messages and telehone nimbers thinking that someone was going to call me back. I would lie to get compensadfor the damage. I almost got smashed up by the bus, and I cant get anyone to take my claim.

Hello,

Over this past weekend( June 23rd), we were traveling and after getting off the F train at 2nd Avenue there was an animated billboard advertising the motion picture horror film called "Annabelle" - My 6-year-old son saw this advertisement (and to be honest it was pretty scary even for a grown up) and it really affected him in a bad way. We pushed through the day but last night he was inconsolable and we weren't able to get him to sleep until 3 am - he was REALLY distressed by the advertisement.

I realize folks want to advertise their movies but surely there needs to be some kind of censorship in a public space? Can you please look into this and see if there is something that can be done?

Best

Vincent
[protected]

While the 1 train is not running its full route overnight, I have had to transfer over to the A at 59th street. I checked to see the estimated time of arrival of the A train just now, and there should have been enough time to make a direct transfer to the uptown A. The 1 train was going at slower than normal speed, and I missed the transfer, and now have to wait another 18 minutes for the next one. While repairs are done overnight and people have to transfer to an alternate route, it would be much less inconvenient if the A train could be directed to wait an extra minute at 59th st for the people who have to transfer from the 1 to continue their commute.

Upon entering the bus M106 #6691 at 11:45am, June 14, 2019 ( not rush hour), I had a shopping cart with a 50lb bag that I easily entered onto the M106 bus at Columbus Avenue. After entering the bus there was only 4 people on the bus and I was not blocking anyone. The bus driver repeatedly asked me to move the cart to the back of the bus within seconds of me sitting in the front seats. After i get up I moved the car as far back as I could and parked the cart in the entryway sure to not block anyones exit. He again asked me to move the cart.

SO I got up and pulled the 50lb bag out of the cart and folded the shopping cart spraining my wrist in the process. I did all that unnecessarily because the bus was virtually empty with about 4 other passengers. He was rude and consistent upon harassing me unnecessarily for no real cause at all! He needs to be retrained in how to deal with he public and when to assert his authority!

This is getting ridiculous. Q 13 constantly late going to Long Island railroad in the morning and back home. Today June 7 I arrived at 23rd Avenue bus stop at bell Blvd. at 10 am. I checked the meta app arival time. No bus in site and the last one that arrived was already at northern Blvd near utopia. The bus did not show up at 23ave and bell until 721 and then passed the stop speeding and a 2nd bus pulled up a few seconds later. I complained to driver who stated it was earlier bus drivers fault. To add insult to injury a third bus passed us. I missed 728 lirr train. Also the 13 is awful on way home around 5pm I wait an average of 30minures or more at 42 ave and bell. I sometimes walk mile and half and beat the bus. And bunched busses are common as well. A 8 minute bus ride should not turn into 30 minutes. Lirr train to bayside is actually quicker. I am going to mayor office and media due to your lousy service.