MTA
Reviews and Complaints

This is getting ridiculous. Q 13 constantly late going to Long Island railroad in the morning and back home. Today June 7 I arrived at 23rd Avenue bus stop at bell Blvd. at 10 am. I checked the meta app arival time. No bus in site and the last one that arrived was already at northern Blvd near utopia. The bus did not show up at 23ave and bell until 721 and then passed the stop speeding and a 2nd bus pulled up a few seconds later. I complained to driver who stated it was earlier bus drivers fault. To add insult to injury a third bus passed us. I missed 728 lirr train. Also the 13 is awful on way home around 5pm I wait an average of 30minures or more at 42 ave and bell. I sometimes walk mile and half and beat the bus. And bunched busses are common as well. A 8 minute bus ride should not turn into 30 minutes. Lirr train to bayside is actually quicker. I am going to mayor office and media due to your lousy service.

Big complaint about 14A abingdon square loop absolutely necessary to senior and disabled. Also I keep trying to get home to west village wait 20 min for 11 bus only it stops at 23rd street leaving us stranded once because it doesn't complete it's route to abingdon square, this happens more times than I can count. So do we wait for another 20 min at 23 not knowing if another bus will come. How about keeping to the schedule and complete the run. What does the MTA have against the people in the West Village?
Maxine

I got in this bus at Lambert's Lane at 3:10. No GPS on. This is the second time I have had to take the bus at this time, and this driver drives like a lunatic. He thinks he's alone in a sports car or something. It's bus 2784 today. On the VZ bridge, not only was he speeding, and constantly slamming on the horn, but weaving all over the road. He hit what I thought were cars 2 times, but then I heard something bounce under the bus and clunk out the back so it must have been a cone, and I hope so.. but he's scaring everyone and putting a bus full of peoples lives in danger. He wants to drive like that when it's just him, I don't care, but I have a job to get to and a family to go home to. He should not be driving a bus.

This is not the first time I have complained about the q24 bus. This is getting ridiculous how everyday the app says the bus leaves the terminal at a time but not one bus comes. I've been waiting half an hour for the q24 going towards Lafayette. What is it gonna take for you guys to do something about this! Why should I have to wait longer for this bus? But it seems to me that you guys dont care! Why should you? This makes people late to work or wherever they gotta go! Then you guys sit up here and wonder why the drivers get punched in there face or get cursed at! Now I hope something can be done about this issue. It is now 3:22 PM. Wheres the bus that was supposed to leave the terminal at 3:06? So now I have to wait till 3:30? Its [censored]ing ridiculous! Now the bus is gonna be overcrowded. But you guys dont seem to get it. I really do hope something gets done about this. And I hope I dont have to complain again! The same way you guys gotta work, so do the people who rely on the mta have to! I dont wanna hear any excuses. I'm tired of hearing them..

This bus driver drove the Q1 bus on Monday May 20, 2019 bus number 8515 took the bus out of service because riders asked why the bus was so early and many people were running to catch the bus and she refused to let them on. She then drove to Hillside and Springfield and took the bus out of service and threatened to fight a young women and also advises her that she was off work tomorrow and would come looking for the young lady at the bus stop. She is very rude and unprofessional.

It's just too many times that I go to take the Q59 bus route from Williamsburg bus stop Grand St and Roebling going to Rego Park and had to wait 40 minutes for this bus. It was at 9:02 am. Four (4) passed on the other side going to the Williamburg terminal returning from Rego Park and no bus to rego park . Finally the pass came at 9:44am. This was Tuesday May 16.
Today Friday May 17 at 12:44pm I am wainting on Grand Ave and Queens Blvd to Williamsburg terminal Q 59 waited another 40 minutes, but it gets worse as the bus is packed because its so late when we are in Metropolitan Ave and Union Ave the bus driver announce we must leave the bus and that there is another bus coming in 4 minutes.
I don't know who is in charge of dispatching these busses but obviously they are not doing there job or sleepong on the job.
And as much money you spent the MTA app it stinks obviously it not working. It keep telling me the bus is arriving in 4 minutes but it turns out is 40 minutes.
You know want to increase the fare and I don't care if the service you provided is improved.

But your app and service stinks you need to improve service first before increasing our fares.

I'm standing at the bus stop he never slowed down to stop. Now I have to wait for 1 hr! It was the 5:12pm bus! He needs to know this was a stop! I hope tomorrow he will stop. It's not right after work you're tired & not a safe neighborhood as well. Please check the gps to see i'm telling the truth. Again the stop is burnside ave & grand course

The restrooms (both Men's & Women's) at the 14th Street & 8th Ave Subway Station have been "closed for repairs" for approx. one continuous month now. When open, the restrooms did not furnish toilet paper causing desperate straphangers to use newspaper. This in turn clogged the plumbing which has caused repeated closings of the restrooms MTA employees appear to enjoy this situation because it gives them two less areas to clean.

It was a spanish older man in his 50's. I dont have the bus number or his badge number. But - I pressed the stop requested button to get off at 5th avenue and 50th street. But he stopped the bus at 52nd street. I asked him isnt the stop at 5th ave and 50th st? he said no its not - i said its on the app that it is a stop and he asked me to show him where it says that. i said i take this bus everyday and that is the stop i get off. today i was just taking a different time of the bus. he continued to look out the window as if he wasnt paying me any mind and he wasnt going to move the bus. I was the last person on the bus and the last stop of the bus is 23rd street and 1st ave so i am not sure what the issue was of dropping me to my correct stop. I am 5 and half months pregnant and am high risk and cannot walk for too long that is why i take this bus to work. I found it very inappropriate and unprofessional in the manner he handled the situation. I will not be taking that 9am bus to midtown again as long as he is the driver. no one deserves that kind of treatment.

On Thursday March 28, 2019, my daughter was waiting at the bus stop at Arthur kill Road and Carlyle Green from 7:00am to 7:19am along with two other kids. The S74 drove by the stop with great speed and did not stop for the three passengers waiting at the stop. This has happened six other times and this must be addressed. My daughter attends Wagner High School and needs to connect to the S54 on Arthur kill Road and Giffords Lane; therefore, because the S74 bypassed the stop with speed over the limit and up to and including passing the RED LIGHT at Arthur kill Road and Arden Avenue and the driver slammed on the break at the stop at this corner. I was observing all of this from yards away. This driver needs to be investigated and needs to have counseling sessions on how to service the bus stop with passengers waiting in the bus stop and the driver needs to drive safer with the appropriate speed at all times.

The S52 bus is often late or non-existent to meet evening and night time ferries on weekends at the St George Ferry Terminal. I have complained about this more than several times and of course it happened again on 3/9/19 for the 8 PM ferry arrival. No bus until 8:30 PM. No explanation. However, I had begun tracking it around 7:40 PM on the MTA Bustime site and there appeared to be n S52 en route and only two or three stops away from the terminal. The odd thing is that is was only about 7:40 PM so it would have arrived very early for the 8 PM ferry. Then, instead of showing it arrived at the terminal it disappeared from the site. I thought maybe the driver took a break and turned off the bus while waiting for the 8 PM ferry. Not so. They did make an announcement at 8 PM there would not be a bus until 8:30 PM but no explanation. Unfortunately I did not track it on the desktop site which would have given me the bus number. I will next time and there will definitely be a next time.

On 2/25/2019, from the Staten Island mall bus stop beginning @ 08:08 am on Bus# 2302 SIM 4 the Bus driver continually and intentionally drove slowly (under 10 mph), stalled at red lights which again changed to red twice before taking off (Victory blvd, Signs rd) pulling over less than two feet away from bus stops and sitting for 2-3 min (Nome Ave, Travis Ave, Draper Pl, Merrill Ave) w/ doors closed and then pulling into actual stop loading passengers and again sitting w/ doors closed for another 2-3 min before slowly driving off. By the time we reached the Merrill Ave stop passengers began to complain and asked the bus driver why was he doing this and he's making people late! His response was "I am running early". Passengers told him that is not fair or right to hold up passengers making them late and he should have let people know so they can get on other buses. This is not the first time that I've experienced this behavior w/ this Driver as well as other MTA Bus Drivers. I believe it's called running Hot and as not to get in "trouble" for getting to the stops early the drivers slow down as well as stall. It appears to be a common practice w/ MTA Bus drivers. This behavior /problem really needs to be addressed on so many levels as it certainly negatively affects the Drivers - thereby performance pressure resulting in lack of focus on passengers' safety and concern, as well as Ridership and quality of service especially w/ pending increased fairs.

It is crazy going home each night having to stand on the sim 2 bus only to find that they cut more buses from the line. If people are standing everyday at rush hour, how is it possible that they would cut buses at rush hour. The schedule does not reflect the changes made. The schedule says there should be a bus at liberty and broadway at 5:00 and 5:09 and these two buses are non-existent. I have been waiting from 4:55 to 5:16 every night and there are never any seats! Something has change. Maybe you need to put a supervisor on the bus to see what is happening. We are all freezing waiting on line every night watching every other bus line that has 4-6 busses each to 1 sim 2. It is not fair! Please make changes to this bus line. We need more sim 2 buses at rush hour and we do not need them to come two at a time they need to be spaced out better!

Every day I take the Q33 bus, from northern boulevard 83 St to Jackson Heights Roosevelt ave. I buy my metro card weekly. This Saturday January 26, 2019 at 10:00 Am, I took the bus #306 (3617) with plate AT 9425. When I passed my metro card it did not when through. For that reason, The driver started yelling at me very rudely, so I immediately seek to change a bill for coins to pay in cash. I paid my ride. However, he kept being very rude. In my defense, I told him that He should be more respectful, considering that I had paid for my ride, but he kept staring at me badly all the way to the subway station. Once in the subway station, When I got off the bus, I took a picture of the bus to have his information to complain about that situation. After that, the driver turns off the bus, and then he came right After me, and he started yelling at me in front of the crowd that I should pay for the trip as if I had not done that couple minutes earlier. I was very shocked, He has been The most disrespectful driver I have ever seen in my life. ( I have as a support my bank statements to show my payments to MTA) I believe that all the MTA customers who pay our rides every day deserve all respect. We all work hard every day, and nobody is better than anyone. If a person decides to work in public service regulated by the Sate of New York, has to show good manners. First of all as a human being, and second as a public worker. I pay for my rides everyday, And I demand respect to myself, and all the people who have to face this kind of situations everyday. I know there are many good drivers, but drivers who are disrespectful should recive an amonestation, a call of attention, or at least a customer service training about good manners and respect to the clients before somebody sues the company for this kind of issues.

I was just on the b/d lime at the newly renovated 167th street station. The booth clerk refused to assist me. She stated that she would not use, change or check my metrocard in "her machine". I have very limited funds and am essentially stranded with money on my card. The card was bent and she refused to assist at all. I requested a card change and she rudely asked me, what don't you understand? I'm not putting a messed up card in my machine!"
I now have to somehow submit my card to the state so that I can get a new card. What should I do in the meantime? Is this your policy? Where is the customer service? I am extremely unhappy. This occurred at 6:31pm on 1/14/19. She needs to be retrained.

I am wondering who can I speak to to advocate for this route to work 24hrs? It is very difficult to travel to the last few stops after 12am. The Bx 36 runs 24hrs. Even if its in half hour or hour increments at the start. This needs to be addressed. Please advise as to whom I can speak with or even if a petition of signatures will help. Much appreciated, Thank you!

Why must we always get into a train that really stinks, sometimes its so stinky that you can barely breathe, you must correct this and must be correct this right away? It seems like the mta could careless if the train stinks or not but we have to suck it and deal with this every morning and every evening. There homeless people that sit in the trains that haven't bathed in weeks or months and create this horrible smell in the trains. Something has to be corrected with this.

On January 7, 2019 at the Fresh Pond Road stop, A bus driver driving bus number 6506 at 4:45 pass several customers who put their hands up to hail him. He just looked at everyone with a big smirk on his face and passed everyone by. There were only five people in the bus. To make things worse there were no buses going his direction. The next bus was about 45-50 minutes away.